Invalid serial number for Elements 9 worked fine before

I Had to change a bad hard drive. Before that my Photoshop Elements 9 worked fine. Now I get a message the number is invalid. I paid for it with a new Dell computer and Adobe won't help. These keep passing me to Dell even though it is their serial number on their yellow sticker and Dell acquired it legitimately.

TThey passed the buck back and forth   I would think Adobe would be responsible since it was their number affixed on their sticker. Either way they should have shown good will. I sent them scans of the sleeve, order form from Dell, and email saying it shipped. I did not have a 2.5 year old receipt but it should have been obvious after my first couple hours of "patience" that I wasn't full of crap.

Similar Messages

  • Invalid serial number for element 12 [was:Larueski]

    Invaled serial number for element 12

    It should be a 24-digit number commencing 1057 (DO NOT POST THE NUMBER IN THESE FORUMS). If it's alpha-numeric you have a redemption code that you must convert to a serial number following the appropriate instructions at http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#productboxorprepaidcar d.
    If it is a '1057' number, then you should start a Chat with Adobe at  http://helpx.adobe.com/uk/x-productkb/policy-pricing/activation-deactivation-products.html.
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children
    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

  • Invalid serial number for Elements 8

    I am trying to avtivate/register my Elements 8 but keep on telling me that the serial number is invalid. When I open the program I found the serial number under Help/ product registration, but as mentioned when I try to register this number it says it invalid. I tried the live chat but the person there cannot help me for some reason. All I want to know is where on the product do I find the correct serial number. I dont have the box or papers anymore. The program worked for many years, but now whan to use it on another PC.

      Sorry, but you may need to buy PSE11. It will be a good investment on a new computer and there have been quite a few new tools and improvements since PSE8.
    In fact Adobe often includes bundled versions with hardware in the hope that users will become future customers.

  • Serial number for Elements v11

    I am trying to get the serial number for Elements v11.  I go to adobe.com/go/getserial but it keeps telloing me that my redemption code is invalid.  What do I do?

    your serial number will continue to work with the correct product.
    if you are trying to activate more than twice, you will see an activation count error.  in that situation contact adobe support, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
    if you're seeing a different message, what is it?

  • Will a Serial Number for Photoshop CS5 Work for CS5 Extended?

    Hello,
    I've recently subscribed to Photoshop CS5 and Dreamweaver CS5.5. In my Order History, it says 'Photoshop CS5', not 'Photoshop CS5 Extended'. However the download links in my Order History does not work (yes, I do have Adobe Download Assistant--in fact, I used it to download Dreamweaver CS5.5 without any problems).
    So, I decided to download the trial version instead and enter my serial number that way. However, the problem is that I see Photoshop CS5 on Adobe's Products page, yet when I click on it, it leads me to Photoshop CS5 Extended.
    I don't want to waste my time downloading CS5 Extended, only to find out that my serial number for CS5 does not work on it. So my question is: Will a Serial Number for Photoshop CS5 work for Photoshop CS5 Extended?
    Thank you for your time!
    -Mari

    Resolved!
    For anyone else having the same problem: I contacted Adobe via phone, and they said that a serial number for Photoshop CS5 will work with Photoshop CS5 Extended.

  • Change Photoshop Elements 11 for windows into Phot now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 for OS ?

    I have Photoshop Elements 11 (full version with Serial Number) for windows; now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 ?

    You can download PSE 11 via the following linked web page:
    PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

  • Were do I find my student serial number for elements 12

    were do I find my student serial number for elements 12

    Check if this helps. Find your serial number quickly
    ~ Arpit

  • Switch lightroom serial number for one that works on a mac

    I have a current serial number for lightroom that works with windows. I would like to swap it for one that works on a mac operating system

    Lightroom serial numbers are already multi-platform. They work on Windows and/or Macs.

  • How canI get my serial number for Elements 11?

    How canI get my serial number for Elements 11?  Does anyone know how to help me.  I did puchase it sometime ago but lost all computer data and had to replace computer.  Hope someone can help.
    Thanks
    Steve

    If you have no record of it at your end, the only place you might find it is at Adobe's end via logging into your Adobe account and seeing if it is listed there.  If you registered the software it should be.
    Beyond that your only hope might be to have Adobe support check your information to see if the software/serial number is available and if it can be given to you.  Try contacting them by chat or telephone.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • I cannot get a working serial number for Elements 9. Adobe and Dell keep sending me back and forth

    Elements 9 worked fine. It had been preloaded by Dell. I had a hard drive go bad and put in a new one. When I re-installed it Elements said the serial was invalid. Dell says it is an Adobe license and I must deal with them. Adobe sent me to the point of purchase (Dell). Dell says the yellow sticker on the disc sleeve was attached by Adobe and the serial number on it was assigned by them. If that is the case Adobe should rectify this. I paid for a product and nobody has been willing to help me out. I've spent 2 hours going back and forth with Adobe and an hour with Dell. This crap is giving me an upset stomach.

    and it's not likely anyone in a forum can solve this for you.
    you might let someone else try entering that license number (should be 6 groups of 4 digits).  sometimes the fingers and brain do and see something repeatedly and miss the obvious.
    Error "The serial number is not valid for this product" | Creative Suite

  • Invalid serial number for adobe photoshop elements 12

    purchased adobe photoshop elements for a laptop.  I keep getting invalid serial number error.  I have uninstalled it twice still will not work.  help!!!

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  Here is a link to a page with options near the bottom to help make contact:
    http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp

  • Invalid serial number for photoshop elements 8 download

    Hello,
         I've recently got a new computer and decided to reinstall my old wacom bamboo drawing tablet that came Photoshop elements 8. Setting up the tablet was no problem but when i try do download the program it just says invalid serial number. I've tried the code on the back of the tablet multiple times but it never worked. Has the processed changed or is the error somewhere else?

    See if anything in here helps: Find your serial number quickly

  • Invalid serial number for Windows

    Hi, I got Photoshop Elements 7.0 a while ago in the Wacom tablet bundle, and I installed it on my PC. But for some reason, my tablet stopped working on my PC and I wanted to install Photoshop on my laptop instead (which is Windows Vista). When I put in the serial number from the box, it says invalid serial number. I had already put in the serial number for my PC, so does that mean I cannot install it anywhere else? Please help.
    Thank you.

    The complete serial number is 24 digits.  The last 4 digits are not displayed on the installed program's start-up screen.
    Juergen

  • Invalid Serial Number Photoshop Elements (Windows) download

    Can you help out?  I have received an invalid serial number when installing the Photoshop Elements (Windows) 12.  I have the serial number from the Adobe website for this product.  What can be done to complete the installation?
    Thanks!

    If the serial number is from Adobe website then all you need to do is to copy and paste it in your PSE so that there isn't any error in copying the serial number and inserting it manually in PSE.
    Are you doping this?
    If you are then you need to contact Adobe Customer Service to help you because this is a public forum where volunteers try to help each other;  Adobe staff  rarely visit here and if they do, they spend very little time.
    Good luck.

  • Invalid Serial Number for CS2??

    in 2006 I purchased a cs2.  I used it for a couple of years, got out of the industry and then changed my computer.  So I am gradually getting back into things, and went to reinstall my cs2.  Invalid Serial number.  What!!!???  How does a serial number go from valid to invalid?   What do I have to do to get things into working order? 

    Have the disk, can't remember where I bought it. Loading on a windows 7.  Warning at activation was just an error code.  Talked to Adobe, was told the serial number was invalid, that they could tell me nothing more. 
    Why would the serial number go from being good to not good?  I thought a serial number was a serial number.

Maybe you are looking for

  • My itunes wont install plz i need emmediate help

    ok so i have a windows xp with multiple accounts, only one of those accounts is the administrator. when i download itunes everything goes smoothy until this happens: http://img80.imageshack.us/img80/5131/itunesre3.png im really ****** because i just

  • How to attach document using Generic Object Service

    Hi all, How can i create attachment to the parked invoice using Generic Object services? i want function modules which are used to do it. Actually I want to do this from the business object method. I am having word document as one of the workitem ste

  • How to Hide database userid from Browser

    Hi, I have forms 6i run from browser. When i wan to call the forms i set the userid on formsweb.cfg file (if i'm not set this userid my forms not running). This userid is not display on browser link, but when I use view source then my userid will sho

  • To Switch or Not to?

    This is to all of you who have switched from Tiger to Leopard: Was it a good switch? Martin.

  • Production Order - relese rejected

    Hi SAP Gurus while releasing production order it shows the following error due to which i can not release the order "Object ACT 1000921 0010 has system status WCRE (Work center until release).  According to this status, transaction 'Release operation