Invalid Serial Number for Photoshop CS6

We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
Please advise us a solution.

Where did you buy it?  Where did you download it from?
How many digits are in the serial number you are trying to use?
You should know that you are NOT addressing Adobe here in these user-to-user forums,

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