Invalid serial number on an Elements 12 mac install.

I tried installing elements 12 on a second computer and got the "serial number is invalid" remark. I copied the code directly off the email they sent so that is not an issue.

Have you checked in your Adobe Account to see that it is the same serial number as in your email? The one online is likely to be the correct one but see if there is any difference. Please don't post it here if there is difference because these are public forums and serial numbers are not to be published here. Just check it and let us know what the situation is.

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Invalid Serial Number: OEM Adobe Elements 8

I bought a computer and Adobe Elements 8 came on the computer. I re-installed the computer. I have the two original disks and the disk sleeves. The serial number is on the sleeve with the text "Adobe Elements 8" above the serial number. I am now trying to install it on the computer it came with.
It says invalid serial number. I have reviewed the serial number four times to make sure that it is correctly entered. There is no error code.
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Ive had a the same problem re-installing phtoshop elements 7 that originally came free with my VAIO laptop. Although my serial numbers has be registered (by me when I first got the laptop) and it is clearly shown on my Adobe Account ID when I re-install its not accepting my serial number. I've re-installed premiere elements in the same way and that had succeeded so I cant understand why photoshop elements is behaving differently as they both came free with the laptop at the same time. I've also been onto 'chat' and a very polite 'customer service representative' told me that I need to find my solution in the user forums. So, not much help there! and not much customer service either! So I'll carry on the search for a solution and post back here if I ever get one; providing that I can find the time to keep searching of course.

Invalid serial number for photoshop elements 8 download

Hello,
I've recently got a new computer and decided to reinstall my old wacom bamboo drawing tablet that came Photoshop elements 8. Setting up the tablet was no problem but when i try do download the program it just says invalid serial number. I've tried the code on the back of the tablet multiple times but it never worked. Has the processed changed or is the error somewhere else?

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Why am I getting an invalid serial number response when trying to install Photoshop Elements 10 on my new Windows 8.1 PC. It worked perfectly well on old now defunct Windows Vista PC

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i just had same issue. never installed on old pc which is a window 7 convert from xp. Now installing on laptop dell win 8, would not accept number. so i decided to install on the win 7 old pc (which has no firewall security because I'm dumping machine) and it worked. So I turned off firewall on win 8 machine and it worked. I had read that you should turn off the fire wall. Try that. Di

Invalid serial number for Photoshop Elements 12 trial upgrade.

I originally installed Photoshop Elements 12 as a trial version. Then I purchased the product, received an Order Number and a Serial Number. In the Photoshop Elements "Welcome Screen" that appears on start up, I clicked the "License this product" button and was seemingly logged in to my Adobe ID account and was presented with a serial number form to fill out. After entering the serial number several times correctly, it still gives me an error message saying the serial# is invalid for Photoshop Elements.
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Upgrade CS4 to CS5 with invalid serial number from pc to mac

I bought CS4 from a registered reseller a while ago, but now when I try to register the download, it says the serial number is invalid. I am now unable to reach the reseller. I have recently moved from pc to mac and would like to purchse CS5. Is it worth trying to register the CS4 so I can qualify for the reduced rate to upgrade to CS5? Or does the change from pc to mac mean I need to purchase new software entirely and pay the full rate?

If I am right , you are planning to buy the CS5 hence the article given by Mylenium would not help as Adobe provide the platform swap for the latest version.
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I have a retail copy of "Adobe Acrobat 7.0 Standard" with a valid serial number I am trying to install. I understand that the activation servers are down, so I had downloaded the installer executable from the Adobe website so I can install without communicating with the activation servers. (22001904.exe)
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http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l provides the information needed about the license issue. To use AA7 with Win 7, 32 or 64-bit you will have to add a PS printer. The Adobe PDF printer from AA7 will not run on Win7 and AcroTray will fail also. To get around the problem you will have to install a PS printer, either from Adobe or one of the HP color PS printer drivers. After installing, go to the properties and change the name to Adobe PDF and change the port to FILE. You will always have an extra step in the PDF creation due to the failure of AcroTray. You will have to open the file created by the printer in Distiller to create a PDF.
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Invalid serial number when I re install premiere elements 10

I am getting a message that I have a invalid serial number when I try to re install premiere elements 10. It is the correct number fropm the box.

weeone001
That happened to me trying to install Photoshop Elements 12 on Windows 7 64 bit. In all my years of working with these programs, that was the first time that ever happened. Is your Premiere Elements 10 on Windows or Mac. I think that i remember some Mac issues in this regard.
Activation problems can only be corrected by Adobe, and John T. Smith's second link in post 1 can help you with that.
But, before you seek Adobe Chat, shut down the computer and try the installation again.
I was about to contact Adobe Chat, when the second or third time around, the serial number took. Servers issues??? Never did find out. And, I was not typing in the wrong numbers.
As an aside, if you have Premiere Elements 10 and NVIDIA video card, please let us know if you experience any unexplained display issues. There is an epidemic of such going around. The fix, for now, is to roll back the video card drive version. More on that as indicated.
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Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
Danny

Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny

I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way. I need the program and because I have opened the box it can't be returned to the store. I have over $100 tied up in this product that I can't use. Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number? The serial number on the box and the redemption code card both come up as invalid. Not a very happy customer right now!!

You will need to contact Adobe Support by chat or by phone.
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

Error "The serial number is not valid for this product" | Creative Suite

I cannot install Photoshop Elements 12. Invalid Serial number.

I have had to format my computer and start fresh and now when trying to install PS Elements 12 it keeps saying invalid serial number! help!

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Error "The serial number is not valid for this product" | Creative Suite

Problem installing Photoshop Elements 12 because message of invalid serial number

I punched the 18 digits number appearing on the reverse of the box. I bought the product at B&H. I got the message invalid serial number. How do I get the right one then?

See this link if you have a redemption code:
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

Any Invalid Serial Number Installation Issue With PSE 12 - PE 12 Windows or Mac ?

http://forums.adobe.com/message/5711110#5711110
Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
On Windows 7 Professional SP1 64 bit desktop computer, I was hit with Invalid Serial Number for the installation of Photoshop Elements 12 which I did first. Tried 4X, double and triple checking to make sure this was not "user error". It was not. On the 5th try, the purchased serial number was accepted and the installation went to a successful completion.
Tonight a friend alerted me to reports of similar happening for a lot of Photoshop Elements 12 Mac users. See the link posted at the top of my post.
At no time did I see this problem with Premiere Elements 12 installation from the same disc as for Photoshop Elements 12 installation.
Afterward, I installed these programs with the same installation disc on my laptop computer Windows 8 64 bit, I did not have any problems with either installation.
At this time, I do not know if this Invalid Serial Number is elusive to Photoshop Elements 12 or not.
If anyone is experiencing this problem with Premiere Elements, please let us know.
From the link above, it would appear that Adobe is working on the issue.
Thanks.
ATR

shikha
Thanks for the reply.
In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is "online - due to some firewall or network issues"?
Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
Thanks.
ATR

I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

HI thomascannonjr,
Please tell us if you are installing on Windows or Mac.
Do you have any other Adobe Product installed on the system?
Did you download Photoshop elements from this link:
Download Photoshop Elements products | 9, 8, 7
Regards,
Sandeep

Invalid serial number on an Elements 12 mac install.

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