Invalid Serial Number (PSE 10 Disc Version

I recently had my laptop stolen, so I purchased a new one. I tried to install my Photoshop Elements 10 on my new laptop with the discs and it asked for the serial number which I entered and it says that it is invalid. Can I not install it on more than one computer? I only ever installed it on the stolen laptop. I spent a lot of money on it and it would be really sucky if I couldn't install it on more than one device.
I'm not sure what I'm doing wrong. the serial number is on a white sticker on the back of the box right?

Here is some info regarding how to find the serial number...
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If you continue to have an issue you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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Invalid Serial Number - new Hard Disc

I experienced that my HD suddenly was completely dead some time ago so I replaced it with a new one. As I had a licence for Adobe Photoshop Elements 10, I downloaded the files and found the serial number at My Adobe. The problem is that the installation doesn't succeed and I get the message that the serial number is invalid. I know for a fact that I have written it correct. What may be the reason for this? As the HD is dead it is impossible to deactivate it there...

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues. They can manage deactivating the original installation and they might be able to deal with the serial number problem as well if it persists. You should check to make sure you downloaded the same version as the one you own.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Please help!!! Invalid serial number CS5.5 Student version - Mac

Product: Adobe creative suite 5.5 design premium - Education edition
Computer: iMac (OS 10.6.6)
I got the serial number in email on Oct 1, activated the suite with no problem and used Illustrator couple of time. Yesterday when I opened Illustrator it said that I have to activate and can't connect to the internet although my computer still connected to the internet. Chat to 2 customer support but they said that it's technical problem, I need to talk to technical support. Tried to call technical support (Australia), couldn't get through.
So I uninstall and reinstall the suite but when I entered the serial number, it said that "This serial number is not valid for this product". Can somebody please help to tell me how to fix it or who is the right person to contact!! I really need to use the softwares urgently. Thank you!

I'm sorry but you're going to have to go through Adobe for serial number problems.
Bob

Invalid serial number when upgrading to Aperture 2

I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

wayneker wrote:
[...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
Is your original version an educational one? What you have reported sounds like what happened to me.
There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
Jerry

Any Invalid Serial Number Installation Issue With PSE 12 - PE 12 Windows or Mac ?

http://forums.adobe.com/message/5711110#5711110
Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
On Windows 7 Professional SP1 64 bit desktop computer, I was hit with Invalid Serial Number for the installation of Photoshop Elements 12 which I did first. Tried 4X, double and triple checking to make sure this was not "user error". It was not. On the 5th try, the purchased serial number was accepted and the installation went to a successful completion.
Tonight a friend alerted me to reports of similar happening for a lot of Photoshop Elements 12 Mac users. See the link posted at the top of my post.
At no time did I see this problem with Premiere Elements 12 installation from the same disc as for Photoshop Elements 12 installation.
Afterward, I installed these programs with the same installation disc on my laptop computer Windows 8 64 bit, I did not have any problems with either installation.
At this time, I do not know if this Invalid Serial Number is elusive to Photoshop Elements 12 or not.
If anyone is experiencing this problem with Premiere Elements, please let us know.
From the link above, it would appear that Adobe is working on the issue.
Thanks.
ATR

shikha
Thanks for the reply.
In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is "online - due to some firewall or network issues"?
Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
Thanks.
ATR

Have lightroom 5 hard copy and just got a mac. downloaded the trial version of LR5 from the web, but it will not take my serial number. gives me an invalid serial number error

i have had lightroom 5 for some time now, and have used on my pc. I just got a mac (no disc drive) so I downloaded the trial version of LR5 from the adobe site. Once installed, i tried to key in my serial number.
I get an invalid serial number error.
has anyone ran into this before?

Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
Danny

Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

HI thomascannonjr,
Please tell us if you are installing on Windows or Mac.
Do you have any other Adobe Product installed on the system?
Did you download Photoshop elements from this link:
Download Photoshop Elements products | 9, 8, 7
Regards,
Sandeep

2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

Hello
not sure if I should split these two questions...
1 - Invalid Serial Number issue
I'm helping out a friend with their large photo collection and they bought Lightroom 5 and received the serial number but when we add this to Lightroom it states that it's invalid - I tried leaving it until the following week (I visit them weekly) and it still refusing the number - when I went into their Adobe account and took a look at downloads the option to download the full version is greyed out (or an x - I'm not sat on their computer right now so can't double check) but it wouldn't allow me to do anything so we just had the trial version.
anyone know what the issue is - shall I get them to contact Adobe to get them to take a look - I also had issues trying to find a customer support email address lol. (I seem to faffing with lots of websites/software/companies this week so getting a little frazzled!)
2 - Lightroom 5 Trial vs full version folder hierarchy question
This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
I had set up some greeting card templates and contact sheet layouts for my friend and tried to transfer them to her computer but whilst, LR 'sees' the folders it just doesn't acknowledge the templates - I tried it several ways but I've not had that issue before so will that sort itself when I get the serial number fixed?
Thank you for any help or suggestions - hope you all have a good weekend :-)
Lenny

Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

I've tried to install a downloaded version of cs5 master collection using the same serial number i used by installing it with the installation dvds and the error message says it's an invalid serial number

as my adobe cs 5 master collections keeps having icc profiles and visualization issues, i've tried to reinstall the hole package. my mac book pro dvd reader is broken, so i downloaded from the adobe website a master collection and tried to install it with the serial number i used in the former installation but a error messages says that it's an invalid serial number.
i've already tried to install from the dvd's in another mac and it worked, with the same serial number, so i'm out of solutions.
any thoughts that may help me?

Si precisases de qué lugar de Adobe o de otro sitio has descargado....
Si indicases el nombre del archivo descargado,....
Respecto a la instalación, repito la lección de ruta es un paso, que puede pasarse por alto, aunque no sé si la instalación convencional reconoce una red entre varios equipos.
No hay ningun mensaje que indique que descargas una versión u otra, tampoco hay o sale ningun mensaje cuando instalas un programa en chino, eso si, al introducir el no. de serie (que no es el adquirido para la versión en chino) te dice que no es válido y punto. No más explicaciones.
Asi que por favor explicanos lo preguntado al rincipio, o vuleve a descargar la versión correcta, en el idioma correcto y desde un lugar oficial de Adobe.
Creo que Adobe te puede facilitar esa descarga a traves de la web "Licensing" con unas claves que te facilitarán si logras ponerte en contacto directo con ellos en tu país, (que tampoco sabemos cúal es). Suerte.

I have purchased cs6 but says invalid serial number when asked to enter

I bought a hard copy of cs6 but dont have a dvd drive on my macbookpro. So when I go to install the trial version and enter a valid serial number, it says that it is invalid? What do I have to do to install this photoshop!!!

It is perfectly fine to download the trial versiona nd then enter the serial number from the purchased box. The Serial number will be written on the back of the disc case. See http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
Is your purchase a direct purchase from adobe.com, or did you buy through a reseller?
Is the boxedpfroduct you purchased, for Mac or Windows. It'l be mentioned on the box, disc, and the order.
Also, is this a fresh purchase or are you upgrading from a previous version? If you're upgrading, then the installer will also prompt you to enter the serial number for the qualifying version.
Please provide some more details and then folks can have enough information to help you.

Acrobat XI Invalid Serial Number After Failed Install

Hello,
We currently have Adobe Acrobat XI on an enterprise license. I went to install this on 3 of our Windows 7 tablets. Prior to my attempt, I removed Adobe Reader XI which is what I always do. After that I started the installer on the machine and entered the key just fine. All 3 tablets got stuck around 96-97% and failed with an error 1935. I then followed the instructions located here:
https://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
Following a reboot, I tried to install again and now I am receiving the "Invalid Serial Number" error when trying to click "Next" on the installer. It won't even let me choose install trial and go. The next button does nothing when selecting trial. I tried running the offical Adobe Acrobat Cleaner and the Adobe CS6 cleaner (since Acrobat XI is part of CS6 technically). Both programs found items to delete but following a reboot I'm still receiving the same error. I also have other XI enterprise serials available and none of them work. I have a feeling something happened on the tablets that is causing the installer to think it's the wrong version or type for those serial numbers.
Any assistance is greatly appreciated.

Hi Rosa,
I would like to check the issue at your end.
Can you please provide me the contact details at [email protected] so that we can discuss this on call.
Regards,
Rave

Invalid serial number error message when installing Acrobat 7

I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc. I was under the impression that I was to use the original serial number. This is what I used when reinstalling my CS2 Photoshop in the same circumstances.
I downloaded 22001904.exe and ran it but when it gets to the serial number I receive invalid serial number message no matter how I enter the number. I even tried cutting and pasting from my Adobe profile, since I have registered the program w/ Adobe previously along with other Adobe programs.
Can you advise me how to proceed?
Sincerely,
brokripananda

no, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number

Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number. Why?

Reinstalling FCP in new Macbook Pro Retina from time machine backup. Have all serial numbers back to FCP1 but I am warned I have an invalid serial number. How can that be! I need to install and use this weekend.
Thank you in advance for the help.

How, exactly are you doing this?
When I restored my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers. This time was the same with the exception of:
I did not enter an invalid serial number, I tried all the numbers I have. But none of them worked.
I will try to install from discs.
Thanks for your help.

Invalid Serial Number (PSE 10 Disc Version

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