Invalid Serial number?! so now I can't talk to apple support?!

i read the serial number on the back of my airport extreme. have triple checked it so it is right. i can't go to apple support because it says it isn't a valid serial number?!
i need to open 2 ports and thought i had done it correctly but i guess not. need help.
we have a server in our office that hosts our database. we need to connect to that remotely and am told by the database software company it can be done. is that consider personal file sharing? what service is that, and/or does it matter?

Well, you're gonna have to recover the password for that Apple ID:
http://support.apple.com/kb/ht5787

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