Invalid serial number when I'm trying to reinstall, help?

I bought the studenrversion of PS CS6 for a few years ago, and i installed it on my computor. Now I want to install it on my second computer and when i type in the seialnumber i get a message that say: invalid serial number, please contact support if the problem remains.
what  should i do?
the serial number is correct, its the one i got when i bought it. I've downloaded the right version, and thats the one I'm trying to start...
I need help!!

Did you download the Student / Teacher Edition?
https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=725 3698&store=OLS-EDU
Contact Customer Care
Nancy O.

Similar Messages

  • I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

    I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

    Error "The serial number is not valid for this product" | Creative Suite

  • Invalid Serial Number when installing Acrobat 9 on new PC

    Invalid Serial Number when installing Acrobat 9 on new PC

    I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
    Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
    Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
    Issue
    When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
    Solution
    Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
    Navigate to the following folder:
    C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
    The following two files should appear in this folder:
    AdobeConfig.xml
    AdobeConfig.xml.aiwbf
    Delete the AdobeConfig.xml file.
    Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
    Launch Acrobat 8 Standard.
    Additional Information
    On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

  • Invalid serial number when I re install premiere elements 10

    I am getting a message that I have a invalid serial number when I try to re install premiere elements 10. It is the correct number fropm the box.

    weeone001
    That happened to me trying to install Photoshop Elements 12 on Windows 7 64 bit. In all my years of working with these programs, that was the first time that ever happened. Is your Premiere Elements 10 on Windows or Mac. I think that i remember some Mac issues in this regard.
    Activation problems can only be corrected by Adobe, and John T. Smith's second link in post 1 can help you with that.
    But, before you seek Adobe Chat, shut down the computer and try the installation again.
    I was about to contact Adobe Chat, when the second or third time around, the serial number took. Servers issues??? Never did find out. And, I was not typing in the wrong numbers.
    As an aside, if you have Premiere Elements 10 and NVIDIA video card, please let us know if you experience any unexplained display issues. There is an epidemic of such going around. The fix, for now, is to roll back the video card drive version. More on that as indicated.
    Please update us on your progress.
    Thanks.
    ATR

  • Invalid serial number, when reinstalling Adobe Acrobat on same machine.

    Invalid serial number, when reinstalling Adobe Acrobat on same machine.

    And what machine? what version of Acrobat? From what sources do you install? You need to be a lot more specific...
    Mylenium

  • Invalid serial number when activate Creative Suit 6

    I got error
    Invalid serial number
    when activate Creative Suit 6
    Please help

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.

  • Invalid Serial Number when using Customization Wizard to install Acrobat 8

    Hello. I'm trying to install Adobe Acrobat 8 Professional using the Customization Wizard to create a transform. The serial number is for the volume license product, and I put this number in the space provided in the Wizard. Whenever I remotely deploy the msi file and the user opens the program, I get the following error: "You have entered an invalid serial number. Please reinstall Adobe Acrobat 8 Professional and enter in a valid serial number when asked." The program then closes. This does not happen when I install from the CD.
    Each of the workstations is a Gateway E-4500S running Windows XP SP2. Adobe Acrobat 7 Professional is uninstalled prior to installation of Acrobat 8, and Acrobat 8 exists alongside Adobe Reader 8.1.1. No other Adobe products are installed apart from Flash Player.
    The following are the contents of the setup.ini file:
    [Startup]
    RequireOS=Windows 2000;Windows XP
    RequireMSI=3.0
    RequireIE=6.0.2600.0
    CmdLine=/sall /rs
    [Product]
    msi=AcroPro.msi
    Languages=1033;1031;1036
    1033=English (United States)
    1031=German (Germany)
    1036=French (France)
    CmdLine=TRANSFORMS="AcroPro.mst"
    [Windows 2000]
    PlatformID=2
    MajorVersion=5
    ServicePackMajor=4
    [Windows XP]
    PlatformID=2
    MajorVersion=5
    MinorVersion=1
    ServicePackMajor=2
    [MSI Updater]
    Path=WindowsInstaller-KB893803-v2-x86.exe
    I've tried editing the setup.ini file to indicate the full path to the mst file, to no avail. Pretty much at the end of my rope right now. Any suggestions? I'll be happy to provide further information.

    Chris Benton - 4:40am Jan 29, 08 PST (#2 of 2)
    Correct. The CD installation goes without a hitch. I'm using Attachmate WinInstall to try to deploy the software remotely. It worked fine for Adobe Reader 8.1.1, but it's been a bear for Acrobat 8. I'd be okay with a straight CD installation if it didn't involve fifty machines.

  • I receive an invalid serial number when installing Photoshop CS6

    CS6 on Windows 8, Trying to download when downing loading challange. Had same problem before when reinstallling CS6 Custokmer support supplied number to allow download.

    Photoshop CS6  serial number when downloading states serial number invalid. Last time this happen customer Support checked out and supplied a challange response number so I could download. Adobe order number AD00541169. have end usser ID if needed

  • I posted a question 22 minutes ago and it says answered but i got no answer to my question of why my trial version of photoshop elements 7.0 says invalid serial number when i put in the correct serial number in it says the same number in my account and oc

    i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it

    HI thomascannonjr,
    Please tell us if you are installing on Windows or Mac.
    Do you have any other Adobe Product installed on the system?
    Did you download Photoshop elements from this link:
    Download Photoshop Elements products | 9, 8, 7
    Regards,
    Sandeep

  • Invalid serial number when upgrading to Aperture 2

    I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

    wayneker wrote:
    [...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
    Is your original version an educational one? What you have reported sounds like what happened to me.
    There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
    Jerry

  • I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

    I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

    Hi James ,
    Make sure you are entering the correct serial number.Try it once again and check.
    If it fails please get in touch with Adobe Support.Here is the link for the same.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • Invalid Serial Number when it's authentic and tied to my account (Adobe Acrobat XI Pro)

    I have an authentic version of Adobe Acrobat XI Pro. Everything was working fine and then out of the blue the program starts asking me for a serial number.
    When I enter the serial number that came with the purchase, the error message says "The serial number you entered is invalid. Please try again with a valid serial number. If the problem persists contact customer support."
    Can somebody help?

    I spent exactly 57 minutes on the phone with customer support yesterday, and after moving the SLStore file (license keys folder) and the software cache around, re-entering the serial keys, the program still returns an invalid serial key message.
    The ticket has been elevated and I'm supposed to get a call from Sr. tech support within 24 hours.
    It's been 23 hours and nada... very disappointing.

  • "Invalid serial number" when installing Toshiba utilities on NB200-13J

    This model (13J) is the government-sponsored student edition used by thousands of Greek pupils and is not listed in the Support downloads.
    I made a new partition and installed XP SP3 Pro, in addition to the standard XP Home. I downloaded all the drivers for the model number printed on the sticker (PLL25E-00401WMG, which I assume corresponds to NB200-122 in the Driver Downloads).
    Most of the important Toshiba utilities (Hardware Setup, Hotkey, Value Added Logical Device) terminate with the error "Wrong serial number".
    Given that the Toshiba utilities work fine in the standard (old) installation,
    1. Is there a way to bypass the serial number checking for the installation of Toshiba utilities?
    2. Are there specific Toshiba downloads for NB200-13J ?

    I apologise for the long post, but I am afraid that sooner or later other users of NB200 will (stumble on the same issues.)
    Dear Timox, thank you for this interesting scenario, and let me offer my first thoughts. I have already seen this theme of installation sequencing in the forums, and my sequence was about the same - first non-Toshiba stuff and then Toshiba stuff.
    You and other forum members say that the order is "very important" and of course I'd like to know *why* the order is important. A possible answer would be that each utility expects something else already having been installed. If this was the case, i.e. that users should follow a linear sequence of installation, wouldn't it be very easy for the developers to embed error messages in each utility like "please install utility X first and retry installation"?. In the same line of thought, developers could have bundled everything in one big executable and offer it for use in clean installation scenarios. If the "why" of the specific sequence is not stated explicitly, the "importance" of installation sequence still remains in the realm of magic.
    Having said all that, I deleted the windows installation and started anew.
    Non-Toshiba stuff in the beginning of your list were ok (I do them the same way for some 15 years now).
    ConfigFree was the first in your list to misbehave, issuing the infamous in these forums message "This program only works on a Toshiba System". When I saw this I knew I was doomed. This error a1lone is sufficient for me to claim that the "importance of installation order" is a myth, and that this and the other Toshiba utilities listed below do not recognise my machine.
    Here are my results:
    TOSHIBA Configfree - This program only works on a Toshiba System
    On reboot, and on any reboot, Configfree presents the same message.
    TOSHIBA Hotkey - The serial number is invalid.
    TOSHIBA Hardware setup - The serial number is invalid.
    Toshiba Zooming utility - OK
    Toshiba Zooming utility driver - OK
    TOSHIBA Password Utility - The serial number is invalid
    Toshiba Fn-esse - OK
    TOSHIBA Accessibility - The serial number is invalid
    TOSHIBA Touchpad On_Off - The serial number is invalid
    TOSHIBA Power Saver - OK
    TOSHIBA Power Saver Driver - OK
    On reboot (and in all subsequent reboots) I get
    "A fatal error has occurred. The program has terminated. code: 0x47F
    PC Diagnostics - OK
    Running PCDiag gives the following:
    Model Name: Unknown
    Part Number: Unknown
    Serial Number: Unknown
    Serial Number: Unknown
    OS Version: Unknown
    BIOS Version: Unknown
    Physical Memory: Unknown
    Testing CPU and Memory gives PASS results.
    SD Memory Utilities - OK
    HDD Protection - OK
    3G, Driver RF, Wireless manager & Network Device ID Registry Setting Tool - not applicable for NB200-13J
    TOSHIBA Value Added Logical device - NOT in your list and from what I read, very vital for NB200, does not install at all, as if the file were damaged. I had to manually decompress setup.exe and run the resulting DPInst.exe, after which TVALD says it installed fine.
    This completes the clean installation saga.
    Now, checking the Services, only Toshiba Bluetooth is listed.
    Checking running processes with Sysinternals Process Explorer, I see the following Toshiba-related running processes:
    CFSvcs - Service of Configfree (supposedly "only working for Toshiba systems" and not mine!!!)
    ThpSrv.exe - TOSHIBA HDD Protection Service
    TosBtSrv.exe - TOSHIBA Bluetooth Service
    ZoomingHook.exe - TOSHIBA Zooming utility Hotkey Hook
    Smoothview.exe - Smoothview (by TOSHIBA)
    TosBTMng.exe and under it another 6 Bluetooth-related processes
    _Preliminary conclusions and alternative theories:_
    1. My windows may be missing some service(s), prerequisite for the Toshiba utilities, or there is a specific mandatory locale/configuration to be used when installing them, or MSDN OSs are not compatible, etc etc XP-related dark matter.
    2. NB200-13J is not compatible with the utilities.
    3. My EEPROM contents were somehow corrupt (from what I read many Tosh laptops suffer from this) and I need to reprogram them with the DMI Update Utility (see e.g. http://forums.laptopvideo2go.com/topic/7011-toshiba-notebook-dmi-updates-for-wrong-error-message/) or with special startup disks (from what I read, not yet issued for the NB200 series)
    4. I am missing a non-public Toshiba utility/driver, provided only to major vendors (and not to end customers) in order to customise their windows pre-installations.
    5. Some conspiracy theory, like the one saying that Toshiba Corporation succumbs to pressures from Microsoft Corporation to poison or kill XP in laptops/netbooks (...)
    6. I am using the wrong fairy stardust.
    _Next step_: I'll compare the services and processes running on the original windows with the ones on the clean installation and see what is missing.
    In the meantime, any more ideas would be greatly appreciated... (to be continued!)

  • I have purchased cs6 but says invalid serial number when asked to enter

    I bought a hard copy of cs6 but dont have a dvd drive on my macbookpro. So when I go to install the trial version and enter a valid serial number, it says that it is invalid? What do I have to do to install this photoshop!!!

    It is perfectly fine to download the trial versiona nd then enter the serial number from the purchased box. The Serial number will be written on the back of the disc case. See http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    Is your purchase a direct purchase from adobe.com, or did you buy through a reseller?
    Is the boxedpfroduct you purchased, for Mac or Windows. It'l be mentioned on the box, disc, and the order.
    Also, is this a fresh purchase or are you upgrading from a previous version? If you're upgrading, then the installer will also prompt you to enter the serial number for the qualifying version.
    Please provide some more details and then folks can have enough information to help you.

Maybe you are looking for

  • SP10 for WebLogic Server 5.1

    Does anybody know when SP10 will be released. Thanks, Peter

  • I can´t install itunes in my laptop

    i have it before, and it used to worked really good. i don´t know what happened..it started giving me an error, and finally stop working. Now i can´t install it any more. (i have win xp) Please, I need help

  • How many concurrent installs in PS Elements 7?

    I read that Lightroom allows you to install it on two different computers, although you can only run it on one computer at a time. Is it the same for other products such as PS Elements 7? Thanks.

  • Sdo_geor.mosaic ends with ORA-06531

    I'm using Oracle 11g R1, and try the enhanced mosaic function, but i always get this error. ORA-06531: Reference to uninitialized collection The SQL: DECLARE gr sdo_georaster; BEGIN INSERT INTO LGVHH05 (id, georaster) VALUES (1, sdo_geor.init('LGVHH0

  • Using an effect as a logo

    We've created a logo in Indesign (CS3 windows) that uses the bevel and emboss effect.  It's just a word with that effect applied to it, the word is Pantone 877 silver, the effect uses another dark grey Pantone colour, so it's a 2 spot colour logo. Qu