Invalid Serial Number when installing Acrobat 9 on new PC
Invalid Serial Number when installing Acrobat 9 on new PC
I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
Issue
When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
Solution
Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
Navigate to the following folder:
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
The following two files should appear in this folder:
AdobeConfig.xml
AdobeConfig.xml.aiwbf
Delete the AdobeConfig.xml file.
Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
Launch Acrobat 8 Standard.
Additional Information
On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.
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"Invalid serial number" when installing Toshiba utilities on NB200-13J
This model (13J) is the government-sponsored student edition used by thousands of Greek pupils and is not listed in the Support downloads.
I made a new partition and installed XP SP3 Pro, in addition to the standard XP Home. I downloaded all the drivers for the model number printed on the sticker (PLL25E-00401WMG, which I assume corresponds to NB200-122 in the Driver Downloads).
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Given that the Toshiba utilities work fine in the standard (old) installation,
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Dear Timox, thank you for this interesting scenario, and let me offer my first thoughts. I have already seen this theme of installation sequencing in the forums, and my sequence was about the same - first non-Toshiba stuff and then Toshiba stuff.
You and other forum members say that the order is "very important" and of course I'd like to know *why* the order is important. A possible answer would be that each utility expects something else already having been installed. If this was the case, i.e. that users should follow a linear sequence of installation, wouldn't it be very easy for the developers to embed error messages in each utility like "please install utility X first and retry installation"?. In the same line of thought, developers could have bundled everything in one big executable and offer it for use in clean installation scenarios. If the "why" of the specific sequence is not stated explicitly, the "importance" of installation sequence still remains in the realm of magic.
Having said all that, I deleted the windows installation and started anew.
Non-Toshiba stuff in the beginning of your list were ok (I do them the same way for some 15 years now).
ConfigFree was the first in your list to misbehave, issuing the infamous in these forums message "This program only works on a Toshiba System". When I saw this I knew I was doomed. This error a1lone is sufficient for me to claim that the "importance of installation order" is a myth, and that this and the other Toshiba utilities listed below do not recognise my machine.
Here are my results:
TOSHIBA Configfree - This program only works on a Toshiba System
On reboot, and on any reboot, Configfree presents the same message.
TOSHIBA Hotkey - The serial number is invalid.
TOSHIBA Hardware setup - The serial number is invalid.
Toshiba Zooming utility - OK
Toshiba Zooming utility driver - OK
TOSHIBA Password Utility - The serial number is invalid
Toshiba Fn-esse - OK
TOSHIBA Accessibility - The serial number is invalid
TOSHIBA Touchpad On_Off - The serial number is invalid
TOSHIBA Power Saver - OK
TOSHIBA Power Saver Driver - OK
On reboot (and in all subsequent reboots) I get
"A fatal error has occurred. The program has terminated. code: 0x47F
PC Diagnostics - OK
Running PCDiag gives the following:
Model Name: Unknown
Part Number: Unknown
Serial Number: Unknown
Serial Number: Unknown
OS Version: Unknown
BIOS Version: Unknown
Physical Memory: Unknown
Testing CPU and Memory gives PASS results.
SD Memory Utilities - OK
HDD Protection - OK
3G, Driver RF, Wireless manager & Network Device ID Registry Setting Tool - not applicable for NB200-13J
TOSHIBA Value Added Logical device - NOT in your list and from what I read, very vital for NB200, does not install at all, as if the file were damaged. I had to manually decompress setup.exe and run the resulting DPInst.exe, after which TVALD says it installed fine.
This completes the clean installation saga.
Now, checking the Services, only Toshiba Bluetooth is listed.
Checking running processes with Sysinternals Process Explorer, I see the following Toshiba-related running processes:
CFSvcs - Service of Configfree (supposedly "only working for Toshiba systems" and not mine!!!)
ThpSrv.exe - TOSHIBA HDD Protection Service
TosBtSrv.exe - TOSHIBA Bluetooth Service
ZoomingHook.exe - TOSHIBA Zooming utility Hotkey Hook
Smoothview.exe - Smoothview (by TOSHIBA)
TosBTMng.exe and under it another 6 Bluetooth-related processes
_Preliminary conclusions and alternative theories:_
1. My windows may be missing some service(s), prerequisite for the Toshiba utilities, or there is a specific mandatory locale/configuration to be used when installing them, or MSDN OSs are not compatible, etc etc XP-related dark matter.
2. NB200-13J is not compatible with the utilities.
3. My EEPROM contents were somehow corrupt (from what I read many Tosh laptops suffer from this) and I need to reprogram them with the DMI Update Utility (see e.g. http://forums.laptopvideo2go.com/topic/7011-toshiba-notebook-dmi-updates-for-wrong-error-message/) or with special startup disks (from what I read, not yet issued for the NB200 series)
4. I am missing a non-public Toshiba utility/driver, provided only to major vendors (and not to end customers) in order to customise their windows pre-installations.
5. Some conspiracy theory, like the one saying that Toshiba Corporation succumbs to pressures from Microsoft Corporation to poison or kill XP in laptops/netbooks (...)
6. I am using the wrong fairy stardust.
_Next step_: I'll compare the services and processes running on the original windows with the ones on the clean installation and see what is missing.
In the meantime, any more ideas would be greatly appreciated... (to be continued!) -
I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products
If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.
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Invalid serial number, when reinstalling Adobe Acrobat on same machine.
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And what machine? what version of Acrobat? From what sources do you install? You need to be a lot more specific...
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Error "The serial number is not valid for this product" | Creative Suite
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weeone001
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Activation problems can only be corrected by Adobe, and John T. Smith's second link in post 1 can help you with that.
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Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
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Thank you guys for the quick answer! Muche appreciated
I've tried all suggested solutions, but no luck :-(
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also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation. All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool. For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
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Serial: [removed by moderator - never share publicly](as shown on My Products screen!)
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Version 8
Platform Win
Registration date May 7, 2007
Help!
(No thank you, I do not want or need higher versions unless provided for free!)You should to contact Adobe Support either by chat or via phone when you have serial number and activation issues. In this case they may at least be able to tell you if it is a version issue. I don't know if there are any options to download a Standard version that old. But if so, then the page to find it on would be... http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
Here is a link to a page with options to help make contact:
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i posted a question 22 min ago and says answered but i got no answer i downloaded a trial version of photoshop elements 7.0 but when i put my serial number from my account saying oct 8 2014 it comes back invalid serial number where are the experts avaiable 24/7 and where do i get my answer chat said mention case number 0213950594 so why is my 1st post marked answered and where is my answe or where do i get it
HI thomascannonjr,
Please tell us if you are installing on Windows or Mac.
Do you have any other Adobe Product installed on the system?
Did you download Photoshop elements from this link:
Download Photoshop Elements products | 9, 8, 7
Regards,
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the serial number is correct, its the one i got when i bought it. I've downloaded the right version, and thats the one I'm trying to start...
I need help!!Did you download the Student / Teacher Edition?
https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=725 3698&store=OLS-EDU
Contact Customer Care
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Getting invalid Serial Number during install
Installed Acrobat Pro 9
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But getting "Invalid Serial Number" error messageHi victora60929315,
I would recommend you to refer this KB document : Error "Invalid serial number" | Acrobat 9 | CS4
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