Invalid Serial Number with Acrobat 9.0

After performing an administrative install of Acrobat 9.0 an "Invalid Serial Number" error is thrown on installation. The error appears no matter how the serial number is given: typing it in, transform, or ISX_SERIALNUMBER=. The installation works when using setup.exe. Our installation package HAS to be in msi format. Sometimes the serial number works if I rename asnv.tmp to .msi and use it to install.

The only way this will install with an Administrative install is to include Asnv.tmp in the installation source.

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"Invalid Serial Number" with "Acrobat 7.0 Standard"

I have a retail copy of "Adobe Acrobat 7.0 Standard" with a valid serial number I am trying to install. I understand that the activation servers are down, so I had downloaded the installer executable from the Adobe website so I can install without communicating with the activation servers. (22001904.exe)
I am now repeatedly receiving a "Invalid Serial Number" message when trying to install. I have verified with Adobe customer service that my serial is valid and I have the correct installation executable. Aside from that the Adobe customer service have been support me any further, and suggested I turn to the community based forums.
Any work around for this or known fixes? Thanks!

http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l provides the information needed about the license issue. To use AA7 with Win 7, 32 or 64-bit you will have to add a PS printer. The Adobe PDF printer from AA7 will not run on Win7 and AcroTray will fail also. To get around the problem you will have to install a PS printer, either from Adobe or one of the HP color PS printer drivers. After installing, go to the properties and change the name to Adobe PDF and change the port to FILE. You will always have an extra step in the PDF creation due to the failure of AcroTray. You will have to open the file created by the printer in Distiller to create a PDF.
You will also want to do the updates (ftp://ftp.adobe.com/pub/adobe/acrobat/win/).

Invalid serial number for Acrobat Pro 6.0

I had to reinstall Acrobat Professional 6.0(from a downloaded copy purchased from Adobe.com). The install will not complete. It says "Invalid serial number. Please try again". The only option is to cancel, and then I get the Message: "Adobe Acrobat could not install correctly. Adobe Acrobat was unable to install a necessary component and must quit."
I have verified the number with Adobe Licensing. Adobe Support informs me that they do not support version 6 and the answer is hidden away in the knowledgebase. I have searched the forums and the knowledgebase - to no avail.
Can someone please help or point me to the Doc # (if there is one).
Please do not suggest that I download a pirated version. That is not an option for me.
G4 PowerPC 500MHZ, 1GB SDRAM, 100GB still available on HD. OS X 10.4.11
Can anyone help please?
thanks,
MWG

From the Knowledgebase:
> 5. Troubleshoot serial number problems.
>
> If the Acrobat installer returns the error "Invalid Serial Number"
> after you enter the serial number or during startup, do one or more
> of the following:
>
> -- Delete the serial number from the Serial Number text box, and then
> reenter it exactly as it appears on the back of the Acrobat CD case
> or in the registration guide.
>
> -- Reenter the serial number using different numeric keys. For
> example, use the numeric keys above the alpha characters instead of
> the numeric keys on the keypad.
>
> -- Make sure you typed the number zero (0) correctly, not as the
> letter O.

Invalid serial number using Acrobat 8 CD

I am trying to install Acrobat 8 on a workstation I swapped out. Acrobat 8 was on the "old" workstation. I deactivated it from the help menu and Acrobat 8 reported that the license had been successfully released. Then I installed Acrobat 8 on the new workstation. I get an error message saying invalid serial number. I know I am using the right serial number. I think the problem is that I am using a different CD than the one that was originally used and I am guessing the serial number is somehow coded on the installation CD, so that it is the invalid serial number for that particular CD. However I have no idea where the first CD is anymore as other people use it besides me. Presumably I should be able to install Acrobat 8 from any media (I hope) as long as I have a valid and legal serial number. Is there any way to get past that error message for my situation?

There may well be many different installer CDs, depending upon if the Acrobat is an upgrade from a previous version, a new full version installer, or even one that came with another suite. You need to find the correct disk for the serial number you have. If you cannot find one, perhaps Adobe Customer Service can help you. Needless to say your company should not be playing fast and loose with installation disks that are worth big money.

Invalid Serial Number - Adobe Acrobat X Standard

I've just purchased the Adobe Acrobat X Standard and have installed it from the order page. However, during installation I received this message: "Invalid Serial Number". I dont' understand how this can be invalid when i've just copied and pasted from the order page.

Hi sundgot1,
Please contact customer support. Ensure that you have your purchase details and serial number ready.
http://helpx.adobe.com/contact/index.html
Thanks,
Preran

Invalid serial number for Acrobat 9 Pro

I have a new computer that has Windows 8 operating system and am trying to install Adobe Acrobat 9 Pro that I purchased a couple of years ago. When I enter the serial number it says it's invalid - does anyone know why this might be happening?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

When i install adobe acrobat 7.0 with the CD, i have to put the serial number. Then he says 'invalid serial number' My info from CD= ser nr 54016802TR

When i install adobe acrobat 7.0 with the CD, i have to put the serial number. Then he says 'invalid serial number' My info from CD= ser nr 54016802TR

Find your serial number quickly

Acrobat XI Invalid Serial Number After Failed Install

Hello,
We currently have Adobe Acrobat XI on an enterprise license. I went to install this on 3 of our Windows 7 tablets. Prior to my attempt, I removed Adobe Reader XI which is what I always do. After that I started the installer on the machine and entered the key just fine. All 3 tablets got stuck around 96-97% and failed with an error 1935. I then followed the instructions located here:
https://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html
Following a reboot, I tried to install again and now I am receiving the "Invalid Serial Number" error when trying to click "Next" on the installer. It won't even let me choose install trial and go. The next button does nothing when selecting trial. I tried running the offical Adobe Acrobat Cleaner and the Adobe CS6 cleaner (since Acrobat XI is part of CS6 technically). Both programs found items to delete but following a reboot I'm still receiving the same error. I also have other XI enterprise serials available and none of them work. I have a feeling something happened on the tablets that is causing the installer to think it's the wrong version or type for those serial numbers.
Any assistance is greatly appreciated.

Hi Rosa,
I would like to check the issue at your end.
Can you please provide me the contact details at [email protected] so that we can discuss this on call.
Regards,
Rave

Invalid serial number error message when installing Acrobat 7

I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc. I was under the impression that I was to use the original serial number. This is what I used when reinstalling my CS2 Photoshop in the same circumstances.
I downloaded 22001904.exe and ran it but when it gets to the serial number I receive invalid serial number message no matter how I enter the number. I even tried cutting and pasting from my Adobe profile, since I have registered the program w/ Adobe previously along with other Adobe programs.
Can you advise me how to proceed?
Sincerely,
brokripananda

no, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Adobe Acrobat 7.0 - invalid serial number

I have a new computer so I tried to install Acrobat Pro 7.0 on my new computer but received a message saying it is an invalid serial number. I got the serial number from my products under my adobe id. Please help! I need my adobe acrobat pro on my new computer!!

You need to get a special version along with a special serial number. See the following...
CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html

Invalid Serial number error given when reinstalling Acrobat 9 Standard. How can I reinstall?

I recently reinstalled Windows7 on my PC and am trying to reinstall Acrobat from the disk that came with my PC. I have the serial number from the Adobe product registration page. I am receiving the error "Invalid Serial Number". I checked for any remnant files in my PC and the registry, there are none. How can I get this install to run?

Just talked with Chat. I will post the transcript. What a waste of time.

I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

I see that the number in my Adobe Account is a MAC serial number – I purchased both the Mac and Windows versions of the program. I tried to enter the serial number of the Windows version into my account and it says it’s already registered. But when I installed the Windows version on a Windows computer I got the invalid serial number message. They have two different serial numbers! Can you help me with this?

Acrobat 9 Pro reinstallation gives message "Invalid Serial Number".

I just successfully deactivated a copy of Acrobat 9 Pro, insuring twice that I had accurately recorded the serial number. Now, when I attempt to install it on another computer, I get the message "Invalid Serial Number. This is not a valid serial number. Please go back and re-enter your serial number." This is going on a new computer for a staff member who needs the functionality of Pro so it is a big deal.

Dave;
Short version – it stated with 9707 – however the ORIGINAL SN did start with 1118 and now mysteriously works.
Long Version – About 2 years ago, one of our attorneys left the firm. We had purchased and installed 9 Pro on his PC while he was here and deactivated it on his computer when he left. However, when we went to install it on another PC, we kept getting an invalid serial number message for the original number beginning with 1118.
Adobe tech support at that time gave us a number beginning with 9707 and it worked. The computer it was installed on at that time is circa 2004 and is being taken out of service. However, with 9 Pro still being a product that meets our business needs, we saw no reason to dispose of it and deactivated it. When we went to install it on a new computer, we got the invalid serial number message on the 9707 serial number.
Yesterday, I dug the original cd case out of a box and entered the original serial number beginning with 1118 and this time it worked. I know it was the correct box (out of our 20+ licenced copies of Acrobat) because it still had my notes from my tech support call including the 9707 serial number.
Bottom line is that this issue appears to be solved now (he says with all 14 of his fingers crossed).
Thanks for emailing me though.
Kind regards,
<http://www.albo-oblon.com/>
Rick Tomblin
ALBO & OBLON, L.L.P.
2200 Clarendon Boulevard, Suite 1201
Arlington, Virginia 22201
(703) 312-0410 (Main Telephone)
(703) 562-3386 (Direct Telephone)
(703) 312-0415 (Facsimile)
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http://www.albo-oblon.com <blocked::http://www.albo-oblon.com/>
Employment Law - Business Law – Civil Litigation - Criminal Defense

Acrobat 9 Professional - Invalid Serial Number

All, having issues with installing Acrobat 9 Professional on a Windows 7 Enterprise workstation thats going to be used as a baseline build. Downloaded my software from the my Adobe account from licensing.adobe.com, and my license info as well. The software can be installed on an XP machine just fine. With this Windows 7 build I'm working on, I get the "Invalid Serial Number" error. I believe previously there were older versions of Acrobat on this build but I removed them all and cleaned up the registry as well. Could there be something that I'm missing that Acrobat 9 is seeing to bring this error? I was able to install our copy of Acrobat 8 Pro just fine. Other pieces, this machine is not on the network yet, and my copy of Win7 hasn't been activated yet (because of it not being on the network). What else can I check for? It must be seeing something on the machine for it to be popping up with this error. Somebody told me, if a previously licensed Acrobat copy was installed, it could show this message, but I don't see a trace of any file or in the registry. Help!!!

Just to add. This is a volume license of Acrobat 9 Pro. Not part of a CS bundle or anything like that. No other Adobe software installed except for Flash Player.

Invalid Serial Number with Acrobat 9.0

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