Invalid User Name and Password when logging onto BPM Workspace (v9.3.1)

I have installed Hyperion Planning and the related/required products. When I attemp to log on to Workspace, I get the following message;
'You must supply a valid User Name and Password to log onto the system."
I have tried using the native 'admin' account, and an NTLM account that I have setup. Both of these accounts work for logging onto the the User Management Console and to the Essbase Administration Console, and I have provisioned both of them with full admin privileges.
Has anyone encountered this issue?
Thanks,
-K

Thank you all for the responses so far.
On the first response, I had already provisioned an NTLM user that is a member of the local Administrators group with all administrative roles, and also refreshed security in EAS prior to submitting this inquiry, so that did not solve the problem.
On the second, I cannot navigate to ../workspace/browse/configinfo without logging in so I am unable to review this information.
On the third response, where do you provision the user to BI+? If I open the User Management Console, there are four root roles each with a tree underneath: APS 9.3.1 Server, Analytic Servers, Business Rules, and Hyperion Shared Services. Under each tree, I have provisioned the 'admin' user and the NTLM user for all roles, including Administrator, Dimension Editor and Application Creator under Hyperion Shared Services -> Global Roles. Should there be a BI+ tree? If so, it is not appearing on the list.
Thanks for any additional info anyone can provide.
-Ken

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