Inventory Collection Failure Following Upgrade to 3.2

We have 90 Cisco VPN 3002 Hardware clients deployed that we manage using Ciscoworks. Before our recent upgrade from 3.1 to 3.2 all VPN 3002 devices previously inventoried and fetched configs successfully.
Following upgrade this week we are seeing Inventory Collection failures for some (not all) of the VPN 3002 devices.
Not sure if upgrade from 3.1 to 3.2 installs a new device package for this device, but checked following upgrade and there are no Software, Device or Package updates on CCO that we need to install.
I have attached output from IC_Server.log for one of the failed VPN 3002 devices and it looks like the Inventory Collection failure is SNMP related (see attached).
Any idea if we need to upgrade code on the VPN 3002 devices? I tried deleting device from Ciscoworks and readding without success and Config Fetch is working on readded device.

There appears to be a problem getting the ifTable from these devices. It would be helpful to see a sniffer trace filtering on SNMP traffic to one failing device, then on one successful 3002 when performing inventory collection to see if there are any obvious problems. The device is replying with a noSuchName error, but it's not obvious exactly which object is causing the problem.
The other error here is related to the following Altiga objects:
alSepModuleStatsType
alSepModuleStatsState
alSepModuleStatsDspCodeVersion
Again, a noSuchName error is coming from the device.
There were no code changes in the 3.2 device package for VPN3000 devices, so something must be going on with these devices.

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RME 4 - Inventory Collection Failure

I am getting the following RME inventory collection error on 4 devices. These 4 devices were recently added to the network and were all attached to a new radius server. I have tested AAA to the 4 switches and am confident that radius is working as intended.
The devices are a mix of 2950 and 3550 switches.
Here is the error.
RICS0001:Internal Error,unable to process the collected data from the device.
Thanks in advance.

In that case, this is probably CSCsk65355 which should be fixed in 4.1.1. However, 4.1.1 suffers from CSCsm97530. So I would suggest to first upgrade to RME 4.1.1. If you continue to see this, then you can contact TAC and apply patch for CSCsm97530 over 4.1.1.

RME 3.2 Inventory Collection Failure with error

Hi,
Inventory collection fails with error is "Timed out. Make sure that ICServer is runningâ. But the ICServer process is running. I enabled debug on could see the following in the IC_Server.log which I'm not sure if it indicates any issues.
I can find the devices in DCR and the devices are classified as Normal in RME.
Series of following message for all the devices
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.Request,115,Removing device 181from request 1255347128972
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,163,Removing, 175
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,171,got device, 175
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.Device,51,Removing request 1255347128972 for device 175
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,177,Removed2 dev, 175from Priority of the ENUM is : 0
then,
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,89,Adding Device :175
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.Device,46,Adding request 1255347128973 for device 175
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,142,Found dup device in queue: 175
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.Request,75,Adding device 175 to request 1255347128973
and then the below messages
DEBUG,[Timer-0],com.cisco.nm.rmeng.inventory.ics.threadpool.ThreadPool,69, Timer Tasks Run method is called.
DEBUG,[Timer-0],com.cisco.nm.rmeng.inventory.ics.threadpool.ThreadPool,69, Timer Tasks Run method is called.
DEBUG,[Timer-0],com.cisco.nm.rmeng.inventory.ics.threadpool.ThreadPool,69, Timer Tasks Run method is called
I highly appreciate any help on this. Thanks

The ICServer process could have locked up which means a full thread dump will be required to see why this is happening. Open a TAC service request, and they can walk you through getting this.

Inventory Collection Failure with LMS 3.2

Hi,
I've been running LMS 3.2 with RME 4.3.1.
Inventory Collection fails while trying to collect data from 7825I Media Convergence Servers running Call Manager 6.1.
It fails with the following error:
RICS0001:Internal Error,unable to process the collected data from the device.
I have tried deleting and adding the device again, but with no effect.
The Call Manager server has ip 192.168.5.5, here it is the IC_Server.log attached.
Looking at the log, I see there is some kind of database error, but I don't know how can be avoided.
Any suggestions?
Regards,
Velin

I have removed the Call Managers from RME, and then re-added them again.
After that I started a inventory collection job but it failed again with the same error. I've tried some times with the inventory job but it fials every time.
I read about the bug you've mentioned and it is advised to patch the RME. Since i'm running the latest version, what can i do?

LMS4.0.1 Nexus 5020 - internal error in inventory collection

Hello,
2 Nexus 5020 (SysObjId ...3.719) brings internal error in inventory collection as following:
"RICS0001: Internal Error, unable to process the collected data from the device"
whereby 2 other devices from same type, same sysobjid are working well. SDT from v401 shows this device as supported.
What can we do?
Steffen

Hi Steffen,
Try updating the MDF and device packages for RME first and check the issue..
If you have not applied the below patch before ,kindly apply this :
Download the Patch for this BUg from cisco.com and apply it ..I hope that should take care of the issue.
CSCto46927 Psu support changes from CCO to SPRIT
lms40x-win-CSCto46927-0.zip (For windows)
lms40x-sol-CSCto46927-0.tar (For solaris)
Thanks
Afroj

Prime Infrastructure 2.0: Inventory Collection - Partial Collection Failure on 2 of 4 VSS WS-C6509-E

Hello,
I've got a strange behaviour regarding the inventory collection for 2 of 4 virtual switching systems.
That means the inventory collection for two VSS is succesfull (inventory collections status = Completed) for the other two systems it is not, see attachments.
The device credentials like SNMP-RW, SSH acces are OK. I've already tried to increase SNMP timout and retries as well as telnet/ssh timout without success
All 4 systems are identical regarding hardware model and software vesion.
HW: WS-C6509-E
SW: 12.2(33)SXJ3
Any ideas or suggestions?
Best regards,
Bastian

TAC and I found a bug, CSCum05301.
May be that is also helpfull for others.
https://tools.cisco.com/bugsearch/bug/CSCum05301/
Symptom:
Inventory collection will fail if following keywords are used as part on description command on the interface config level of IOS device: 1Gbps, 10Mbps etc.
Following error message is visible on the DWC:
Inventory Collection Status: Partial Collection Failure
Collection Status Failed feature(s)
Unable to configure DSL, Serial, POS, Ethernet, Loopback, Virtual-Interface, Tunnel, Vlan, Switchport and Service Module interfaces on ISR, ASR and Switches.
Conditions:
Speed keywords like 1Gbps, 10Mbps etc. available as part of descrption command in IOS interface level.
For example:
interface FastEthernet0/3
description 10Mbps
Workaround:
Use a space character between number and unit keyword, like 1 Gbps.

Cisco Prime Infrastructure 2.2: Catalyst 2960X-24TS-LL Switch Collection Failure

Hello,
I've Upgraded Prime Infrastructure to Version 2.2.0.0.158. Now our Catalyst 2960X-24TS-LL switches show an error message, when they are added to the inventory. The error is as follows:
Partial Collection Failure; Collection Status : Failed feature(s).
The 2960X-24TS-LL is listed under the supported devices list and other switches (e.g. WS-C2960X-48FPS-L) got inventorized without any problems.
Did anybody see this issue and can tell me how to solve it.
- Benjamin

- Getting that one too, since running 2.2 (Failed Features) ; suggest opening a TAC case.
M.

Prime Infrastructure 2.1 ASA5580- Security Context Partial Collection Failure

I am attempting to add my ASAs into prime but get stuck almost instantly after adding the new device. Prime is able to get the device name and Device type (Cisco ASA-5580 Adaptive Security Appliance Security Context) Admin status shows up as Managed but Inventory Collection Status shows up as "Partial Collection Failure" For more detail it says "feature_image_firewall Unexpected error. See the log file inventory.log for details."
The only failure in inventory.log I could find was
[2014-09-26 12:40:01,868] [ICE Service[ 1]Thread: 20] [inventory] [ERROR] - 192.168.0.19 For device id: 2848866 Feature = feature_image_firewall and Procedure = ImageFireWal failed in time 45 with the following error and continuing with other features: com.cisco.nm.expression.function.FunctionException: <palError><deviceId>2848866</deviceId><code>HANDLER_ERROR</code><message>Error while trying to run handler. Action : imageFireWall, Handler : com.cisco.nm.pal.customhandler.RPLHandler. Error : Exception thrown : Constraint violation. See log for details.</message><handlerCode>ERROR_HANDLER_ERROR</handlerCode></palError>
[2014-09-26 12:40:01,868] [ICE Service[ 1]Thread: 20] [ice] [ERROR] - com.cisco.nm.expression.function.FunctionException: <palError><deviceId>2848866</deviceId><code>HANDLER_ERROR</code><message>Error while trying to run handler. Action : imageFireWall, Handler : com.cisco.nm.pal.customhandler.RPLHandler. Error : Exception thrown : Constraint violation. See log for details.</message><handlerCode>ERROR_HANDLER_ERROR</handlerCode></palError>
com.cisco.nm.expression.function.FunctionException: <palError><deviceId>2848866</deviceId><code>HANDLER_ERROR</code><message>Error while trying to run handler. Action : imageFireWall, Handler : com.cisco.nm.pal.customhandler.RPLHandler. Error : Exception thrown : Constraint violation. See log for details.</message><handlerCode>ERROR_HANDLER_ERROR</handlerCode></palError>
As far as the ASA config goes:
snmp-server enable
snmp-server host management 192.168.10.27 community c!$c0PR!me version 2c
logging enable
logging history 7
snmp-server enable traps
The above config works on our ASA5520s except I still haven't set up the traps right because there isn't any useful information on those devices so I am not sure what I need to change?

My ASA is using DH 1.
For 9.2(1) I read this in the release notes.
Note The ASA 5510, ASA 5520, ASA 5540, ASA 5550, and ASA 5580 are not supported in this release or later. ASA Version 9.1 was the final release for these models.

WSUS 3.0 SP2 Inventory Collection 80072f8f errors

Environment: Win2008R2 with SCE 2010 & WSUS 3.0 SP2, Win7 Enterprise wkstns on a single domain
This environment has run fine for several years. But recently, I noticed that most of the workstations are recording the following types of errors when WSUS attempts to collect inventory. Note that the Finding Updates process in the log continues to
work fine - it is only Inventory Collection which seems to have an issue.
2014-12-24 02:23:46:632 1100 62c0 AU #############
2014-12-24 02:23:46:632 1100 f70 Inv ## START ## Inv: Inventory Collection
2014-12-24 02:23:46:632 1100 f70 Inv #########
2014-12-24 02:23:46:632 1100 f70 Inv   # Talking to WSUS server =
https://ZVR-SCE.mydomain.com:8531
2014-12-24 02:23:46:632 1100 f70 Inv   # Downloading Rule file from =
https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab
2014-12-24 02:23:46:632 1100 62c0 AU Successfully wrote event for AU health state:0
2014-12-24 02:23:46:632 1100 62c0 AU Featured notifications is disabled.
2014-12-24 02:23:46:632 1100 62c0 AU AU setting next detection timeout to 2014-12-25 02:56:21
2014-12-24 02:23:46:647 1100 62c0 AU Setting AU scheduled install time to 2014-12-24 08:00:00
2014-12-24 02:23:46:647 1100 62c0 AU Successfully wrote event for AU health state:0
2014-12-24 02:23:46:670 1100 62c0 AU Successfully wrote event for AU health state:0
2014-12-24 02:23:46:692 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>.
error 0x80072f8f
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:702 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>.
error 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:707 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>.
error 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:717 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: Send failed with hr = 80072f8f.
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab>.
error 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Inv WARNING: Inventory: Failed to download rule file with error 0x80072f8f
2014-12-24 02:23:46:725 1100 f70 Inv   # WARNING: Exit code = 0x80072F8F
2014-12-24 02:23:46:737 1100 f70 Inv #########
2014-12-24 02:23:46:737 1100 f70 Inv ## END ## Inv: Inventory Collection
2014-12-24 02:23:46:737 1100 f70 Inv #############
2014-12-24 02:23:46:737 1100 f70 Inv WARNING: Inventory: Failed to process work item 0x80072f8f
2014-12-24 02:23:51:502 1100 f70 Report REPORT EVENT: {9ADA1158-FBD7-439E-A672-4F976113A96A} 2014-12-24 02:23:46:482-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2014-12-24 02:23:51:502 1100 f70 Report REPORT EVENT: {04153F2F-2276-44AA-9863-8E88CA7CD985} 2014-12-24 02:23:46:482-0500 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment
Check Reporting client status.
2014-12-24 02:23:51:502 1100 f70 Report REPORT EVENT: {B13BA8D6-BBE5-4F96-BBA0-90D7401FC32B} 2014-12-24 02:23:46:725-0500 1 121 104 {00000000-0000-0000-0000-000000000000} 0 80072f8f InventoryEngine Failure Inventory
Rules Download Inventory: Faied to download rule file
2014-12-24 02:23:51:922 1100 f70 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2014-12-24 02:23:51:922 1100 f70 Report WER Report sent: 7.6.7600.320 0x80072f8f 00000000-0000-0000-0000-000000000000 Other 104 Managed
2014-12-24 02:23:51:932 1100 f70 Report CWERReporter finishing event handling. (00000000)

Interestingly, the 2003R2SP2 servers on our network are not exhibiting this issue. I am wondering if a newer WUA agent on the Win7 and 2008R2 systems are causing the issue.
From one of the 2003 servers:
2014-12-25 19:46:14:853 800 6e8 Inv #############
2014-12-25 19:46:14:853 800 6e8 Inv ## START ## Inv: Inventory Collection
2014-12-25 19:46:14:853 800 6e8 Inv #########
2014-12-25 19:46:14:853 800 6e8 Inv   # Talking to WSUS server =
https://ZVR-SCE.mydomain.com:8531
2014-12-25 19:46:14:900 800 6e8 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\Inventory\InventoryRule\InventoryRules.cab:
2014-12-25 19:46:14:978 800 6e8 Misc Microsoft signed: Yes
2014-12-25 19:46:15:119 800 6e8 Inv   # New Rule file needs to be downloaded
2014-12-25 19:46:15:119 800 6e8 Inv   # Downloading Rule file from =
https://ZVR-SCE.mydomain.com:8531/Inventory/InventoryRules.cab
2014-12-25 19:46:15:150 800 6e8 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\Inventory\InventoryRule\InventoryRules.cab:
2014-12-25 19:46:15:166 800 6e8 Misc Microsoft signed: Yes
2014-12-25 19:46:15:166 800 6e8 Inv   # Inventory Rule id = 8226C3A1-70D4-4848-B441-1555AC820A23, version = 1.0
2014-12-25 19:46:16:088 5336 290 COMAPI   - Updates found = 262
2014-12-25 19:46:16:088 5336 290 COMAPI ---------
2014-12-25 19:46:16:088 5336 290 COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2014-12-25 19:46:16:088 5336 290 COMAPI -------------
2014-12-25 19:46:22:946 800 6e8 Inv #########
2014-12-25 19:46:22:946 800 6e8 Inv ## END ## Inv: Inventory Collection
2014-12-25 19:46:22:946 800 6e8 Inv #############
2014-12-25 19:46:27:945 800 6e8 Report REPORT EVENT: {F98EFD55-7D75-4995-9397-6291AA65D83F} 2014-12-25 19:46:22:946-0500 1 126 104 {00000000-0000-0000-0000-000000000000} 0 0 InventoryEngine Success Inventory
processing Inventory: Successfully collected the inventory data
2014-12-25 19:53:14:177 800 6e8 Report Uploading 7 events using cached cookie, reporting URL =
https://ZVR-SCE.mydomain.com:8531/ReportingWebService/ReportingWebService.asmx
2014-12-25 19:53:14:270 800 6e8 Report Reporter successfully uploaded 7 events.

LMS 3.0.1, RME 4.1.1 - Inventory Collection Status displays too many device

Running LMS 3.0.1 with RME 4.1.1 on a Windows box. On the Inventory Collection Status screen I see the following:
Inventory Collection Status No. of Devices
Inventory Collected: 1246
Inventory Never Collected: 0
Inventory Recently Failed: 34
Total 1246
The problem with this is that I only have 668 devices. Is this just a cosmetic issue?

Assuming you're not integrated with ACS, then yes. If integrated with ACS, some of the devices may not be authorized. You will need to check your ACS configuration to make sure all devices in LMS are known to ACS and that your user (and the System Identity User) is authorized to manage them.

LMS 3.2 Inventory collection - Job timeouts after ~5h, all devices "Not attempted"

Hello All,
We have a strange problem with LMS 3.2 regarding Inventory Collection.
This problem started immediatelly after the LMS installation/upgrade (LMS 3.2 was installed on a new server, and LMS 2.6 database migrated to it).
All Jobs finish as failed, with all devices "not attempted".
Job hangs for a five and a half hours and then reports failed status.
The symptoms are the same for scheduled jobs and manually created jobs.
I also have opened a TAC case, but it seems that nothing relevant can be found in the IC_Server.log.
Also, according to a packet capture, it seems that LMS does collect SNMP data from devices after a job is started...
We tried to upgrade RME 4.3.0 to 4.3.1.
One Job immediately after the upgrade was succesful (Inventory was collected for manually selected device), but the next day all Inventory Jobs were failing again with the same symptoms...
Does anyone have a sugestion where to look for a problem trace?
Thanks in advance!
Ragards,
Jasmina

Hi Jasmina ,
Please chech the Existing MDF pacakge :
go to common service > software center > device update >>> check the checkbox for Cisco works common service and click on check for updates
--if there is an Update , please upgarde the MDF version..
--Similarly look for any Available Device Pacakges update for RME , if there are Upgarde all the Device Pacakages ....
--After all of the above Task is done , Now re-run the Job and it still fails then share the IC_server.log again..
Thanks--
Afroj

Inventory Collection problem for RME 4.3.1 LMS 3.2

I recently upgraded from LMS 3.1 to LMS 3.2 and RME v 4.3.1. I have problems with the inventory collection. It will start scanning, but stops after approximately 10 devices. The rest of them will have a pending state. If I stop the collection job and start it again none (0) devices will be scanned. If I restart the ICServer it will result in the first option. That is, it will scan only 10 devices and then stop. I have extended the SNMP timeout to 30 secs and zero retries. Any suggestion would be appreciated

I have read through the dump and cant find anything in particular. Another discovery I've made is that the SNMP walk of an unsuccessful device takes 10 times longer than a successful device. An inventory job on a unsuccessful device only goes into pending and the job never starts.

LMS 3.2 - RME 4.3.1 Inventory Collection never stops (Job Result = pending)

Hello all,
with our LMS-System running on Solaris 10 we have the following problem:
- Inventory Collection never stops after starting
- This can be seen with all devices or 1 device selected
- Config-Mgmt is working
- After re-init of RME-DB the problem persists
In Logfile (IC_Server.log) no problems are shown.
In Job-Logfile only the collection request is shown.
Any help is appreciated
Thanks for your feedback
Lothar

Hi Joe,
with further troubleshooting this problem I discoverd the following.
- Having problems with inventoring certain Cat4000 we requested patch for Bug-ID CSCtb16925 (LibInventory.zip-File).
- Replacing this file with the old one or installing the newest IDU for RME the problem was solved.
It seems that the LibInventory.zip file given with Bug-ID CSCtb16925 is somewhat buggy (maybe in context with device-number) greater
than 1000.
Thanks for your support.
Lothar

LMS 3.1 Inventory Collection fails

I have the same problem as the following post:
https://supportforums.cisco.com/thread/176673?tstart=0&viewcondensed
Also, LMS fails inventory collection every time. I click on the "failed" link from LMS Portal, but the page never comes up detailing why it has failed. This is after I fixed an issue with group policy overwriting the "Logon as batch" setting for casuser. Everything appeared to be up and running normally again, when I noticed the next day that inventory polling/collection is failing. pdshow attatched.
The following error message continues to show up in the rme_ctm.log file:
[ Tue Feb 22 07:40:55 CST 2011 ] URN_NOT_FOUND : urn "JRM" : Not found !!
The last entry in the CTMJrmServer.log file is:
[ Thu Feb 10 10:52:55 CST 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Value 0
I've been blindly trying to chase this down and getting nowhere.

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Hi ,
Great ..
The issue was this Port was blocked 47001, which was blocked . what we did will skip that Port and
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the ctmregistry should have EssentialsDM on a new port, and the conflict should not reoccur.
Thanks--
Afroj

RME 4.3.1 Inventory collection failing for cisco 3925

Hi,
I've a customer having LMS 3.2 and RME 4.3.1. He has 14 Cisco 3925 routers out of which inventory collection for 2 fails.
Router IOS is: c3900-universalk9-mz.SPA.150-1.M.bin".
Can someone suggest what might be going wrong? Attached is the IC_Server log file for reference.
Thanks in advance,
inner_silence

Hi,
Here are the exception found from the log :-
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,729,Exception for device 10.103.251.12 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:719)
    at java.lang.Thread.run(Thread.java:595)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:72)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:539)
    ... 1 more
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,761, Collection failed for the device : 63
com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
Kindly check if the your device is running the required IOS on the device as per the device supported list :-
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html
There are two 3925 listed with different versions :-
Cisco 3925 Integrated Services Router   --> 1.3.6.1.4.1.9.1.1042 --> 15.0(1)M [RME]. if this is your device then upgrade to
3925 to 150-1.M2
and
Cisco 3925E Integrated Services Router --> 1.3.6.1.4.1.9.1.1144 --> 15.1(1)T
Thanks,
Gaganjeet
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Inventory Collection Failure Following Upgrade to 3.2

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