Inventory Not updating for 10.2.2 workstation

Question

Greetings,
I've have a couple of machines that never uploaded their first scans into the inventory database. They were installed with 10.2.1 now both Server and Client are 10.2.2.
I can see the inventory does the scan and stores it in C:\Profram Files\Novell\Zenworks\work\inventory. On the server the inventory file is uploaded but ends up in D:\Program Files\Novell\ZENworks\work\collection\inventory\fa ilure
I don't see anything in the logs that indicated an issue it just doesn't seem to work.
I have gone in (on the Workstation) and deleted both the *-Full.XML and *-Last.XML in hopes that when I ran the scan manually and it would upload the full as the first but it and nothing else I've tried including restarting the Loader service has helped so far.
Since it never uploaded the first scan I was wondering if I should try re-registering the device using ZAC on the workstation. I've never had to do this and don't know if it could cause any problems, is this the next logical coarse of action?
Thanks

Answer 1

You can try this to force an full inventory update:
1. Make following changes to the options.xml file present inside <ZENWORKS_Inst folder>\bin folder.
i. Delete below entry
<option name="wifname" state="true">
<parameter>*</parameter>
</option>
<option name="LastScanId" state="true">
<parameter>*</parameter>
</option>
ii. Modify below entry
<option name="FirstScan" state="false" />
to
<option name="FirstScan" state="true" />
Save the options.xml file.
2. Delete colw32.log file present inside <ZENWORKS_Inst_folder>\logs folder.
Originally Posted by jscottcamp
Greetings,
I've have a couple of machines that never uploaded their first scans into the inventory database. They were installed with 10.2.1 now both Server and Client are 10.2.2.
I can see the inventory does the scan and stores it in C:\Profram Files\Novell\Zenworks\work\inventory. On the server the inventory file is uploaded but ends up in D:\Program Files\Novell\ZENworks\work\collection\inventory\fa ilure
I don't see anything in the logs that indicated an issue it just doesn't seem to work.
I have gone in (on the Workstation) and deleted both the *-Full.XML and *-Last.XML in hopes that when I ran the scan manually and it would upload the full as the first but it and nothing else I've tried including restarting the Loader service has helped so far.
Since it never uploaded the first scan I was wondering if I should try re-registering the device using ZAC on the workstation. I've never had to do this and don't know if it could cause any problems, is this the next logical coarse of action?
Thanks