Invisible cursor in email messages on Curve 9300

Hello,
Just got new Curve 9300 (previously had Pearl). My OS is 6.0 Bundle 2534 (v6.0.0.570, Platform 6.6.0.212). My carrier is Orange.
I have noticed that the cursor is not visible in messages in my Desktop email box (i.e.. Email coming from my employer's BES), but the cursor is visible in other email boxes.
However, in my Desktop email box, I can make the cursor visible by clicking the Shift key.
This is not really a problem, but I am curious whether it is a bug or a feature and whether other Curve 9300 owners have had the same experience.
William

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WiFi and email on BB Curve 9300

Bell told me there is no way to use my WiFi in conjuction with email on the Blackberry Curve 9300 unless I sign up to one of their data plans.
Someone confirm this? I would have thought that a device that has WiFi built into it would be able to use the WiFi I have in my house.
I have an Ipod with WiFi and that is what I am using to check emails when I am in WiFi range.

They are correct. To use any of the blackberry push functions you need a blackberry data plan. Once in place you can also make use of a wifi connection.

EMAIL PROBLEM WIT CURVE 9300

HELLO I NEED SOME HELP, REGARDING MY BB 9300.
I CANNOT SET UP EMAIL ( MSN , GMAIL ,YAHOO ) AS THESE ARE NOT AVAILABLE.
THE ONLY OPTION AVAILABLE ON THE SET UP OPTION (EMAIL ACCOUNTS ) ENTERPRISE .
KINDLY HELP.
THANKS
Solved!
Go to Solution.

Make sure you have a blackberry data plan on your account. Check with your service provider.
From the device, go to mobile.blackberry.com
Scroll to Communicate and click on Email.
Click on Integrate now for the email service you want to add and see if that works.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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How often does my Curve 9300 check for new email messages?

Hello everyone,
I hope that you are all well.
I use a Curve 9300 (3G) and assumed that it checked for and retrieved new emails all of the time. However, it seems that it only retreives new messages from my email account every so often. Could someone please let me know how often it checks for new emails?
Also, when I run a Diagnostic Test in the Mobile Network Options menu the result says NO when it tests to see if it is connected to my email account. When I ran tests a while ago the result was YES. Could someone please let me know if this is anything to worry about?
Many thanks.

First, you have a misunderstanding that the handheld device "checks" for messages. They don't.
RIM's technology on which the company and popularity was built is that RIM servers go out to your email server and checks for new mail and "pushes" those messages to your handheld BlackBerry.
On a normal POP3 email server, that occurs every 15 minutes and if new messages are found they are pushed and the RIM server checks again in 2 minutes for a few cycles, and after 3-4 cycles of two minute checks, if no new messages are found, it reverts to 15 minutes.
On an IMAP email server, the push is instant. An example of this might gmail accounts, yahoo mail, and private domains hosted by GoDaddy.
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Curve 9300 error message: there was a problem during installation. Please try again when using app world

hi
I have a curve 9300 using os 6 and the latest app world 2.1.1.. something
when i try to download apps it initiates the download then after a couple of seconds after starting it shows the error message "there was a problem during installation. Please try again"
i have tried ALL the suppourt forums (KB26671 and KB30074) and suggestions/threads and called my network but none have worked.
these were reinstallign app world, making a new blackberry id as the other email address was associated with an old blackberry, security wiping the phone then restoring it and entering the new bb id, changing the date to 2014 and then hard wiping the phone and restoring it
i have twitter, facebook and bbm ect apps but these are RIM made i think and already preinstalled. everything else on the phone works fine
i have tried both wifi and network internet and battery pull
i really dont know what else to try or who else to contact to fix it. very annoying paying for a service you cant even use!
any help or more ideas would be great!
thanks

Hello carckberrypie,
In this case i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone http://bit.ly/aSediX
Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.
Link: http://www.blackberry.com/btsc/KB14058
Test the BlackBerry smartphone and proceed with a selective restore as outlined below.
Link: http://www.blackberry.com/btsc/KB10339
Thank you
-DrP
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Click Solution? for posts that have solved your issue(s)!

Emails on Curve 9300

Hi. i have installed the new software for the Curve 9300. When I go into the setup page to set up my emails, it wont allow me to select the email icon. When I go into the email icon from the main menu, it says 'No message serices configured. You will be redirected to the Set-up Wizard to set-up your email account'.' When I click ok, it opens up a blank email template. Can anyone help? Thanks
Solved!
Go to Solution.

Using your browser, go to mobile.blackberry.com
Scroll down to Communications and then to Email.
Select your type of email you want to configure and set it up there.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Email on Curve 9300

Hi Guys
Im new to this so please forgive any protocol glitches. My Curve 9300 wont send or receive email to/from my hotmail accounts since I tried to forward an email from hotmail to gmail using the Curve. Any ideas how to resolve this issue?
Thanks & kind regards

Hello GardenPartyPaul
Welcome to BlackBerry Support Forums
First please try those Steps in a sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After Reboot please check if you're able to send any email from your Hotmail account , If problem persists then you can Delete and Re- add your Hotmail account which might help .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Email Setup error on curve 9300

I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

Hello Alanj,
Welcome to the forum.
At this point I would suggest you contact your mobile network provider to ensure you have the correct data plan setup on your account.
-SR
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BB Curve 9300 won't connect to email servers

Hi all please bear with me as I try to explain this!
I have a BB Curve 9300 on PAYG with Orange. It has always worked fine and emails for all email accounts always came through.
Then yesterday Orange tried to take the £5 for the BB services but I didn't have enough credit so obviously it all ended. I topped up today and they have taken the money. However my emails are not updating/downloading.
I have checked and I have the latest software and I have gone into options -device- advanced system settings etc and it says my handheld is registered for bb services. (But now when I go to options, I can't find the device option to re do this!). If I go to setup - email accounts, it tries to open up the emails I had set up it says checking etc then comes up with your device had a problem connecting to the server.
I've tried a battery out reset etc to no avail. If I click retry it just keeps coming up with the same message. I can access Twitter and Facebook on it (Twitter is slow and alerts take a good few minutes to come through).
My wifi is set up and working, I've got the 4/5 dots, i'm connected to 3G and have UMA in the top right of the screen. So everything appears to be the same as it was before the payment problem.
Can anyone please suggest what to do? Please keep it simple as I'm not that great with IT stuff, until I know what i'm doing!
Any advice will be much appreciated!!
thanks
Mary

Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cursor jumping around on curve 9300

Hi, I've seen many people posting about this problem, but have yet to see a solution. The cursor on my Curve 9300 jumps around all over the place.
- The problem started before I did a software update.
- It is not from track pad over-sensitivity. I've used the device for several months without problems. I did change the sensitivity, just in case. The problem persists.
- I've pulled the battery several times, no effect.
- I upgraded the software version 6 bundle 2647, no effect.
- I've seen that some people have this problem when using the device in direct sunlight. Not relevant here - happens indoors or outdoors, and I am seldom if ever in direct sunlight (sadly).
If anyone could help me with this, I'd be most appreciative. Thanks.

yes if it is still under warranty sorry but seems there's nothing else we can do. i kept patient on using it for months while trying finding any possible soft repair but i get nothing
it is not that happy to hear that we can have new device since it comes with new PIN which means we lost all data.
good luck on yours

Curve 9300 keeps opening preivous SMS message

Hi, I recently updated my Curve 9300 to the 6.6.0.207 OS and since then whenever I recieve a text message and I click to open it up it will open my previous text message, and it will do this multipul times, however it doesn't seem to do this every time, it appears to be when I haven't replied to the previous message (But even then that's not always the case)
Any ideas why this is happening?
Cheers
Student

I have the same problem.
BB technicians - pull your socks up! This is a 5 month old post and you've done nothing about it till now. Do you guys not monitor your own support forums?

Email set up on Curve 9300 and Music

I have just bought my daughter a used Curve 9300 and am having trouble setting up email account. In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
Also have a music download issue. I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary! I then tried to remove it all with no success. Now seem to have double copies of everything! How do I remove all the music and start again and get it right.
Can you tell I am an iphone user, this BB stuff is all new to me!!

Hi and Welcome to the Community!
Nickkyfenton wrote:
I have just bought my daughter a used Curve 9300 and am having trouble setting up email account. In the set up menu the only option for email takes me straight to the Enterprise option - I think I need personal email set up but I do not know where to find it.
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will should have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Nickkyfenton wrote:
Also have a music download issue. I have synced it to our itunes and although I spent ages specify which tracks to add (using BB desktop software) and it seems to have added the whole libary! I then tried to remove it all with no success. Now seem to have double copies of everything! How do I remove all the music and start again and get it right.
Activate Mass Storage Mode and manage the music that way. From your PC, you will be able to treat the BB as a USB drive, with all of the capabilities of file management via PC. You can find out how to activate Mass Storage Mode in your device user guide:
http://docs.blackberry.com/en/smartphone_users/?userType=1
But...
Nickkyfenton wrote:
I have just bought my daughter a used Curve 9300
This actually concerns me the most. See this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the seller did not properly complete all of their steps, then you have little hope of succeeding at anything with this BB. Further, if the device is not unlocked, then it can only be used on it's original carrier. Further still, if the device model is not specifically supported by the mobile network provider you wish to use, then you will have even further challenges getting it to work, with no guarantee of any success whatsoever.
BB's and i-devices are very very different.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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WHY SUCH AN INJUSTICE THAT BBM CANNOT BE USED ON MY CURVE 9300 OVER NORMAL DATA SERVICE AND OTHER PLATFORMS CAN USE!

Hello,
I am using Blackberry Curve 9300. I purchased this phone for Rs. 17,250 before some 3 years, I considered RIM to be a Company providing premium services which is unique in itself and which worth spending on them and the most important thing is those are not available to non-blackberry users! Especially in case of Blackberry Messenger, which is such a service connecting all the blackberry users around the world, making a mark of precious symbol of the users of BBM.
Before few days I came to know about BBM being available on Android and Windows phones, my question is why this injustice with your own customers, you provide the app which they will use with their normal data plan and we people who are your real customers, who trusted in you have to spend not less than Rs.129 for just BBM!I must say RIM is the most back-stabbing company I have had ever dealt with! People are laughing at us as they are using the same service for almost free and we have to spend a huge sum for availing the same service, my question is are these non blackberry people your customers or we people who contributed in your success with hopes of trust?
My question is not why you made available BBM usage to non-blackberry users with such flexibility but my question is why can't you be loyal to your own customers?
I hope that RIM would have a pleasing justification.

Thanks with the signature but I already removed it from my profile too.
I was never under a rock when it comes to technology I know that in India before few months yoru Blackberry Z10 was Rs.44,000 and now it is Rs.21,000. I understand the ploy of making BBM cross platform to generate revenue, first in a technical sense and another by creating it advrtisement in the marker.
Do you think that taking an undue advantage of our loyaty and enduring the mockery of your own customer would take you anywhere? Don't you think that abusing your own customer's prestige would even affect you negatively? While your customer is paying Rs.129 for just BBM the Android person sitting next to him is lauging at him for he paid you and call him fool! Profits doesn't starts only by making huge business decisions but from the loyal and satisfied customers. You may always find customers all around always complaining but deep down if you have touched their needs they will bless you with good words at your back, maybe in such a way that you will never come to kow but it will grow you more. I am not here to deliver you a marketing lecture as i am in corporate law field but let me tell you what I read during my graduation, it said something like one disatisfied customer can discourage ten potential customers from buying your product and I have started feeling the same in case of online shopping but I do not know when the company giant blackberry would come to know!
When you said about expanding customer base, think about a company who is expanding its base of customers by disatisfing their current customers who always took pride in you by providing them services at harsh terms and in front of their eyes others are getting benefits at a very low cost.
Our family business is textile manufacturing, not as big as blackberry but we always knew that if we will start selling our goods by describing them as really premium goods and start charging out of lips and bounds, of course my product could be premium worth the price but one thing I could be missing would be a point of finance, there could be cheaper alternatives in market which could be selling at lower price which same usage. My concern is just to keep our eyes open.
Now consider a phone on which I can use Whatsapp which satisfies my messaging needs, gtalk and yahoo messengers for my im needs, push mails for emails, browsing and downloading for just Rs.99 and on the other hand Blackberry services for Rs.389, it is indeed clear the reason of downfall, though it is labelled as premium service and indeed it could be, permium service as I said earlier.
When you feel that your boat is sinking, you do not have only have to pull out the waters but on the priority basis you have to cover the hole too! Blackberry is just pulling out the water leaving the hole as it is!
If you say that legacy mode in BBOS could bother you from providing BBM for BB device, you know that it cannot be and even I know that, any technical person can know that as it is a little secret that I can use BB browser without BIS and many other apps are example of the same (to be a bit informal). See, I never asked this thing from last three years but now when you are making it cross platform why not to give a little benefits to those who paid you till now, if you can give it to those who are nothign to you?
My question is that why can't you provide BBM to be used on the normal data paln for your own old and loyal customers who paid you such a handsome amount from many years for your services as how you provide on other platform, just for BBM not email and rest of your services?

Forwarded email messages

My Curve 9300 3 G recieves forwarded emails from the server at work. When I use my personal G Mail account on the device it records my outgoing messages in the sent file. All incoming address are added to my contact list...whether I want them or not. What is happening?

Until iOS 7 is announced, all that is known can be found here: http://www.apple.com/ios/ios7/features/

Curve 9300 Doesn't start. Stucks at boot screen

Hi,
I've got a brand new Curve 9300 less than a week ago. I've updated it's OS to version 6, and it worked perfectly.
When I attempted to configure my email, it automatically asked to update with my carrier's email setup software. I just chose ok. I got three warning messages, which I don't exactly remember but it was about something may not function correctly (regarding to version difference). I just continued installation, and it asked for a reboot.
When I rebooted the mobile, it goot stuck at the boot screen. Then nothing! The thin status bar bellow BlackBerry's logo fills up until it's full, then nothing happens. When I wait for longer time (a few minutes), I get a message on a white screen with a tiny font with "App Error 606", with one option of 'RESET'.
I pulled out the battery and restored it a few times, nothing different.
Notes:
The LED does not do anything, except for a single red blink when it reboots
The keboard seems to be responsive. I get the Alt and Shift indicators in the top right corner when I press them
The power button doens't seem to cause any response
I appreciate your help.
Edit: The Desktop Software shows that the device is not connected, even though it's attached to the USB cable.
Edit: The Alt-Shift-Del combination causes the system to go to a blank white screen with that "app error" mentioned above
Solved!
Go to Solution.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Invisible cursor in email messages on Curve 9300

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