Invited reviewer does not get mark-up tools

I have created a PDF and sent it for shared review to 2 reviewers. None of them have Acrobat but they do have Adobe Reader.
1. One (potential) reviewer does get the mark-up toolbar but is unable to connect to the sharing server, as discussed in another thread.
2. The other (potential) reviewer can download the file and view it but does not get the mark-up toolbar to edit it.
Why could this be?
Thanks

Hi Isabel,
I'm going to move this post over to the Acrobat forums to see if anyone there can help. The problems that your collaborators are experiencing are related to Acrobat or Reader, not Acrobat.com.
Best,
Michelle

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