Inviting customer to Business Catalyst

We have created a website using Adobe Muse. It is hosted on Business Catalyst. When we try to invite in our customer, we keep getting an error message. See below. It is a consistent problem. Hoping to hear from you soon!

You not shown an error but if you are using CC site you only have one user access.

Similar Messages

How to create a Business Catalyst user WITHOUT sending an invitation

Hi, I have a customer that cannot receive any of the e-mail invitations from the BC system to set up a user role.
I can create the user on the BC system and send the invite, but the customer is not getting them.
Is there a way to set up the user on the system, with a user name and password, without having to use the e-mail invitation workflow?
Any help greatly appreciated.

Hi RepulseMonkey
I can troubleshoot this for you but I'd need some more information. Id need the URL of the website so I can do some checks on the DNS setup.
Basically if you're not receiving emails it can be a few things. I'd be looking to check:
1. That your Domain Setup is set correctly. If it's set to Internal, when it's actually External then this can happen.
2. If it's externallly hosted then you should start by creating the SPF record that is required so your external mail server will trust mail sent from Adobes servers - Here's some instructions on adding an SPF record half way down this page - Business Catalyst Migration
To answer your question. YES. You can get around it. You can send the activation email to a different email address. Then once confirmed ask BC support to change it back. BUT we really recommend to get you DNS configured correctly in the first place. It's usually not hard.
Let me know if you're stuck. I can point you in the right direction and if you're really stuck PRETTY does consultation and support on this kind of thing.
[email protected]

Business Catalyst Customer Subscription Management

Hi,
I am a business catalyst partner and web designer / developer.
I want to delete an old play site on BC, which was upgraded for one of my customers.
The site is under his subscription and I want to re-create a new site from scratch under his annual paid subscription for him.
The CRM Data as well other customer data in BC is not relevant and does not need to be migrated.
Is it possible to create a new site based on a different ecommerce template and re-assign it to my customers subscription / account, if I delete the old site before?
I would like to avoid a migration process from another site if possible as no data needs to be kept.
Though I find no function in the partner portal to delete a site without loosing the whole subscription of my customer?
I did rise a ticket with Adobe but it seems they proposing to do this for me in the background instead of me being able to do this on my own?
Is this a real limitation or do I not understand the process to do on my own?
We should be able to re-assign sites to different subscriptions and delete and recreate sites in BC without the help of the support and without loosing our customers subscription? Imagine how embarrassing to ask a customer that he has to give his credit card again even if he would get refunded for the time remaining which I daught by an annual payment method?
Help would be greatly appreciated.
I am also happy to pay for someone who can explain me the process in detail as this topic is urgent for me.
Dirk

Hi Florin,
thank you so much for answering that question.
You seem to be very knowledgable and also thank you for the quick replay as very this case is very important to me.
Allow me one more question please?
If you say: Recreate the site on the same site, do you mean there is a way to re-install a free e-commerce template like the Boutique template on a site where the content and the site specific assets is either deleted or only half installed please?
The background is: When I creating this site with the free Boutique template from BCGurus something went wrong which I did not realise at the time.
The site was upgraded at the time to a payed customer subscription too early, which was clearly my mistake.
Instead I should have taken the time to test and adjust the template first and then upgrade the site to a paid subscription for my customer.
I did not escalate earlier as my initial thought was that I anyway have to change a lot about the site template to fit the needs for my customer with his specific design. (Vegas.jQuery landing page just to name one.)
Some examples what went wrong:
The CSS folder was not created and the image folder is missing as well, also some parts of the web apps (that is the critical part I guess) have not been created correctly?
You can view the page at: http://chriscoachingservices.businesscatalyst.com/
Troubleshooting:
To create a second working trial site and to copy all settings, and content over would be possible I guess, but it is a pain to use then BC ID Grabber and more or less hand re-create the web app's if I understand the case right?
Also I do not trust the site much that all e-commerce specific settings have been correctly rolled out?
The customer has not used the site yet as dysfunctional and has not CRM or custom CMS data in. In theory I should be able to copy (SFTP) the content from a working site with the same template over and run a search and replace ind DreamWeaver for the Web App and content holder specific ID's but people from BCGurus did let me know that this is quite a long and stressful procedure?
The reason behind:
The to early upgrade was that the customer had the budget ready and also wanted his email addresses associated with the e-commerce solution early. Or I must have maybe delete some accidently while attempting to connect via dreamweaver. I can not replicate the case yet.
Thanks,
Dirk

I am interested in buying Business Catalyst as a UK Customer? What's the price please?

I am interested in buying Business Catalyst as a UK Customer? What's the price please? I hope an Adobe agent will help. I tried to google it, but could not find a clear answer to my question. Thanks

What to do if you sell or give away iPad.
http://support.apple.com/kb/HT5661

Customized products online shop with business catalyst

Hello,
I'd like to create an online shop with business catalyst ni which my clients would be able to customized my products with text and photos.
Do you know any way of doing that? Of course, i'm looking for something not too expensive and working well.
Some more details: on my products, i would need a fixed template with some info that should not be removable by clients (such as the weight), and i need to be able to pré-define areas on my products where customers can add text and others where they can upload a picture, resize it, zoom in and out, etc.
Do you know any way to solve my problem?
Thank you in advance
Sylvain

Can i just check with you that this is correct?
Thanks
/* View Type: Grid */
.products-grid { width:100%; float:left; padding-top:15px;}
.products-grid.last { border-bottom:0; }
.products-grid .productSmall li { float:left; width:220px; padding: 0 10px 20px 0;
Height:330px;}
.products-grid .product-image { display:block; margin:0 0 5px; }
.products-grid .product-name { font-weight:bold; font-size:13px; font-weight:bold; }
.products-grid .product-name a{ color:#000!important; }
.products-grid .availability { line-height:21px; }
.products-grid .actions { font-size:11px; text-transform:uppercase; }
.products-grid .actions a { color:#3c7fa8;}
.col2-left-layout .products-grid,
.col2-right-layout .products-grid {margin:0 auto; }
.col1-layout .products-grid { margin:0 auto; }

How many customer records will Business Catalyst CRM hold? Thank you!

How many customer records will Business Catalyst CRM hold? Thank you!

Hi,
To what I'm aware is that there no limit set as such and never had any issues earlier with the limit for CRM customers.
Please let us know for any issues that you face doing so submitting a ticket via Help & Support button on your Admin console.
Kind Regards,

Business Catalyst Help | Manage customer records

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/sbo/customer-database.html

Hi,
Access the case and hit "edit", you'll be able to select the status "closed" http://screencasteu.worldsecuresystems.com/AP/2013-08-13_1138.png
which should then be properly reflected in the case list: http://screencasteu.worldsecuresystems.com/AP/2013-08-13_1139.png
Kind Regards,
Alex

Is it possible to include customer uploads of files into a business catalyst site

Looking to add ability for customers to upload files ( with necessary spam protection) onto our Business Catalyst website and for these files to be available for transfer to desktop for review. Can anyone suggest a solution to this.

Thank you for posting.
You can allow file upload via webforms or webapp in BC. Please refer to the following article : http://kb.worldsecuresystems.com/kb/add-custom-content-using-web.html
Cheers,
Aishvarya Raj Rastogi

Using Adobe Muse and Business Catalyst ... which level of hosting do I need so my customer can use i

Using Adobe Muse and Business Catalyst ... which level of hosting do I need so my customer can use in-browser editing?
thx,
Gary

Adobe Muse has an update on 17 June which will allow the use of ICE on BC you may whish to check you infomation Liam....! The link below shows the updates for Muse coming in June!
http://tv.adobe.com/watch/muse-feature-tour/adobe-muse-parallax-scrolling-may-2013/

Is it possible to add business catalyst web app- such as custom listings to muse?

I'd like to add a custom real estate listing database to adobe muse. I figured out that i could create this on business catalyst, but i'd like to import it into muse. I tried following this video but i can't seem to get anything but the code to show up. Can anyone tell me if this is possible and how?

Yes it is very possible. You will need to be using the eCommerce plan on Business Catalyst. You would create your page templates in Muse but then you would have to use Business Catalyst to create the layouts to display your custom data. There is some tutorials over at BCGurus.com I believe.
It can be done but does take some good working knowledge of how Business Catalyst works.

Business Catalyst Help | Build a Custom Website Report

This question was posted in response to the following article: http://helpx.adobe.com/business-catalyst/sbo/building-custom-website-report.html

Hi Dave,
Just re-create the report
Kind Regards,
Alex

Customize A Customer Invoice in Business Catalyst?

Hello-
I'm looking to find out where / how I can edit the invoice that is emailed to customers who purchase something via a site hosted on Business Catalyst? I use Authorize.net's gateway, and see auto responder options for the web forms but nothing tied to specific products or catalogs. The invoice is general, and sent from 'Invoice'. Any information or guidance is appreciated.

Hi,
The invoice template should be found via site managers -> system emails -> invoice.
This is where you'll update/customize the invoice that is send to customers after purchasing from your shop.
Kind regards,
-Sidney

Creative Cloud and existing Business Catalyst partners - FAQ

This FAQ will cover topics related to Creative Cloud, for existing Business Catalyst users.
How can I signup for Creative Cloud?
     Your Business Catalyst account should have been already updated right now with your Adobe ID. If you haven’t updated it yet, visit the Adobe ID – Business Catalyst account update FAQ.
What benefits do I get with Creative Cloud ?
     In addition to acccess to all Creative Suite programs, Lightroom and others in one place, a Creative Cloud membership enables you to host up to five Business Catalyst websites. These sites will be webBasics sites. For a full comparison between plans, see this page. If you purchase Muse or Dreamweaver as individual products in Creative Cloud, you can host one Business Catalyst website for each of them.
My web design shop has several employees, each with their own Business Catalyst login with access our Partner Portal. Do we need Adobe IDs for each of our employees?
    Yes. Since these users are partner users, they need to use an Adobe ID. Visit the Adobe ID – Business Catalyst account update FAQ for more details
I have a paid website that I want to host using my Creative Cloud subscription. Can I do this?
     This is not possible. You need to create a new webBasics temporary website in Business Catalyst and push it live.
Can I move a trial/live Creative Cloud site under a different Creative Cloud subscription?
      This is not possible right now.
Do I get any discount if I upgrade a Creative Cloud website to a higher Business Catalyst plan such as webMarketing or webCommerce?
      Currently there are no upgrade discounts for Creative Cloud members.
What are the limitations of the webBasics websites that come with Business Catalyst and Creative Cloud membership?
     You will be limited to 100 MB of storage and 1 additional user (such as your customer). You will not get email, SMS or newsletters for this web plan.
Can I buy more users? Can I buy more space? Can I buy email?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
How can I upgrade the webBasics websites that come with Creative Cloud to a higher Business Catalyst plan?
     We are working on creating this workflow but at this point we don’t have an exact release date for this feature.
Do I get any discount for purchasing more websites if I am a Creative Cloud subscriber?
     Right now there is no discount for Creative Cloud members.
If I am an existing Paid Partner and I have a few employees for whom I paid Creative Cloud subscriptions, how many websites can I claim?
     You will have 5 websites for each employee. However, you will pay different licenses for all of them. Before purchasing these licenses, please contact Adobe Support to add these users to your partner portal. After you have added users to your partner portal, you will be able to access all the websites from it.
*NOTE: If you have already add employees to your partner portal, then everything will work automatically.
If you don’t want to access all your websites from the same Partner Portal, you don’t have to do anything.
How can I set permissions for my employees regarding these websites? What permissions can I set?
      This will be part of a later Creative Cloud that will be launched this year.
What happens if I cancel or stop paying my Creative Cloud subscription?
     Each live website (among the free websites under your Creative Cloud subscription) will stay live for an additional 30 days. This gives you time to decide whether you want to keep the site(s) live or remove them. You will be prompted to upgrade your website to a regular Business Catalyst site plan.
     After 30 days, your website will enter in temporary mode. When entering the temporary mode, your custom domain name will be removed from the website. In order to reactivate it, pay for your website directly with Business Catalyst.
     If you are inactive on a temporary website, it will automatically be deleted.
=== Dreamweaver CS6 FAQ ===
I have logged in on Dreamweaver CS6 and I cannot see my partner site. How can I edit it?
This is a known issue. For paid partners (Standard or Premium) you can use the workaround described below:
export one of your sites as an .ste file
Open the .ste file in another text editor, and modify it
Replace the :
httpaddress with your partner's site URL address
secureURL with your partner site secure URL
siteid with the site ID of your partner site
Save the .ste file with another name
Import this .ste file into Dreamwaver, choose a local root folder
Please take a look at Brad's blog post here for more detailed steps on how to import your partner site in Dreamweaver.
I'm trying to login to Dreamweaver CS6 with my Business Catalyst credentials, and it doesn't work. What credentials do I need?
     You can login to Dreamweaver CS6 with your Adobe ID. If you haven't merged your BC account with an Adobe ID account, you'll need to merge it and then you should be able to login.
How do I access sites in Dreamweaver with an Adobe ID other than the one linked to my Creative Cloud or Dreamweaver subscription?
      Dreamweaver defaults to using the Adobe ID from your subscription to avoid the inconvenience of logging in multiple times. To use a different ID, just click the "Logout" button in the lower-right hand corner of the Business Catalyst panel and log in with a different Adobe ID:
You'll need to have a file open in an existing BC site for the "Logout" button to be visible. Logging out will not affect the Adobe ID used in conjunction with your Dreamweaver subscription. To change the Adobe ID for your subscription, click Help -> Deactivate.

At this point the upgrade workflow is not functional just yet, as mentioned here: http://forums.adobe.com/docs/DOC-2153
So the webBasics Creative Cloud cannot be upgraded directly to the webBasics+ level for now.
But a workaround for this case would be to re-publish your Dreamweaver/Muse project (I suppose you've used one of these solutions to build the site in the first place, right?) in a new trial/temporary site -> let us know what is the URL of that site (don't push it live) -> we will change the site plan from our backend to webBasics+ -> you will be able to publish it using the webBasics+ site plan.
Please note that this is going to be a separate charge, besides your Creative Cloud subscription. The monthly fee for webBasics+ will be $12.21/month, as mentioned here: http://www.adobe.com/products/business-catalyst/buying-guide-subscriptions.html
Another way to use the webBasics+ plan would be to simply trigger a new trial site here: https://syd.worldsecuresystems.com/PartnerPortal/FreeTrialSignup.aspx#splash with the same Adobe ID as the one used to buy the Creative Cloud subscription and take that site live separately.

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried the whole site again, and then tried publishing as a new site altogether. Thought I would then try to export as HTML in the hope of uploading the files via an FTP client and Muse crashes and locks up again. I am extremely stressed about this as I am in the last few days of of website I have been working on now with no issues since December. We are due to go live and my client needs to see it. I am desperate for an answer. It is not looking good. I am on an Apple Mac and have not had any isses publishing it for the last 6 months. Not very happy to say the least. Need desperate help.

Hi Zak, I got onto Adobe Customer Care Live Chat this morning and gave them the error message. After some trouble shooting with them it appears the older archived file of the site still publishes. I have now reverted back to the old file and copied and pasted out of the new file and from some ideas given to me by support I am now able to publish to Business Catalyst. It seems there was something corrupt within the new pages added yesterday. I have no idea if this would have still happened if I hadn't updated but I am glad it wasn't a Muse specific problem. I am loving using Muse and the support from Adobe has been excellent. Thanks everyone. By the way I do love the new version and apart from this hick up that lost me a few hours, aged me some more and gave me grey hair I really love Muse. Thanks again.

Is there a way I can have Business Catalyst automatically import product content from Amazon? (e.g. a Web App I could build, perhaps?)

I'm currently building a site using Drupal that is basically a huge book database and book review site. In order to acquire basic information about certain books I'm using an Amazon module that automatically pulls information into my Drupal database (such as author name, page count, publication date, etc.) based on any ASIN (Amazon Standard Identification Number) I enter. It's a pretty nice arrangement. Also, people can click on a link that leads them to the item on Amazon so that they can purchase it and I can collect a puny affiliate commission. Yay Internet!
But I'd like to use Muse and Business Catalyst instead. I was able to create a Web App version of my database but I can't figure out how to 1) automatically import based on ASIN and 2) automatically link each book record in the database to its page on Amazon. Honestly, if I could just get the info into the database alone I'd be happy.
I'm afraid that Adobe would have to create some sort of connection on their end that interfaces with the Amazon API - and therefore there is no way to create such a website now using Muse. But, of course, I don't know everything so I ask you all: is there a way this can happen now?
Thanks for all of your input!

To do stuff like that will always need custom coding and things like API work. You will never be able to use Muse for that, its a basic site design tool that can hook up to BC modules. You will need to use coding software and have custom API work done for things like this.

Inviting customer to Business Catalyst

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