Invoice download issue

I keep trying to download last two invoices and I receive the following error:
We were unable to locate the specific transaction you are trying to access. Please contact Customer Support if you have questions.
I've got no answer from the support chat.
Is there any other way to cotact the billing dep in order to get those two invoices?
thanks!

I've been having trouble receiving/downloading invoices for a few months now, and I spoke to Adobe Customer Services this morning.
First of all the person on the phone said that Adobe stopped sending the invoices a few months ago and that they can be downloaded through "My purchase history" only.
When I said that I got an error message there (and when I didn't get that the invoices of the past months didn't show up there) it turned out that apparently the e-mail address that I used years ago showed up as my Adobe ID.
The person I had on the phone said it was impossible to change that old Adobe ID to the one I've been using for the past 2 years (which I used to subscribe to CC and used to receive the invoices on and which I still use to login to CC).
The supervisor of this person finally said that she will escalate this issue, so I hope soon I will be able to get my invoices again without having to e-mail, call or tweet every month...
I suggested that perhaps a bunch of old Adobe ID were re-instated when they had that security issue last year.
Hope this helps anyone here. Perhaps some of you also had an Adobe ID (e-mail address) that was changed to a new one?

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Please find the stack trace, which was missed in the original post :
08/02/12 14:42:01 PortletExternalContextImpl.getViewId: found action_id = null
08/02/12 14:42:01 PortletExternalContextImpl.getViewId: action_id not found, defaulting to: /Incidents.jspx
08/02/12 14:42:01 ADFPortletExternalContextImpl.<init>: skinId=blafplus-rich.desktop ;stylesheetId=nokqdw
08/02/12 14:42:01 Received RenderParams:
08/02/12 14:42:01 logMap completed
08/02/12 14:42:01 PortletExternalContextImpl.getViewId: found action_id = null
08/02/12 14:42:01 PortletExternalContextImpl.getViewId: action_id not found, defaulting to: /ListIncidents.jspx
08/02/12 14:42:01 ADFPortletExternalContextImpl.<init>: skinId=blafplus-rich.desktop ;stylesheetId=nokqdw
08/02/12 14:42:01 Received RenderParams:
08/02/12 14:42:01 logMap completed
08/02/12 14:42:02 PortletExternalContextImpl.getViewId: found action_id = null
08/02/12 14:42:02 PortletExternalContextImpl.getViewId: action_id not found, defaulting to: /Locations.jspx
08/02/12 14:42:02 ADFPortletExternalContextImpl.<init>: skinId=blafplus-rich.desktop ;stylesheetId=nokqdw
08/02/12 14:42:02 Received RenderParams:
08/02/12 14:42:02 logMap completed
08/02/12 14:42:02 PortletExternalContextImpl.getViewId: found action_id = /SearchLocationBCDR.jspx
08/02/12 14:42:02 ADFPortletExternalContextImpl.<init>: skinId=blafplus-rich.desktop ;stylesheetId=nokqdw
08/02/12 14:42:02 Received RenderParams:
08/02/12 14:42:02 Map entry: ACTIONID value:/SearchLocationBCDR.jspx
08/02/12 14:42:02 Map entry: adf.winId   value:10621624244
08/02/12 14:42:02 Map entry: adf.ctrl-state   value:10621624243
08/02/12 14:42:02 logMap completed
08/02/12 14:42:07 PortletExternalContextImpl.getViewId: found action_id = /SearchLocationBCDR.jspx
08/02/12 14:42:07 ADFPortletExternalContextImpl.<init>: skinId=null ;stylesheetId=null
08/02/12 14:42:07 Received ActionParams:
08/02/12 14:42:07 Map entry: ACTIONID value:/SearchLocationBCDR.jspx
08/02/12 14:42:07 Map entry: adf.winId   value:10621624244
08/02/12 14:42:07 Map entry: adf.ctrl-state   value:10621624243
08/02/12 14:42:07 Map entry: adfpportlet_binding_id value:continuitySearchLocationBCDRjspx1_1
08/02/12 14:42:07 Map entry: table1:rangeStart value:0
08/02/12 14:42:07 Map entry: adfpiframe_dtd value:loose#
08/02/12 14:42:07 Map entry: j_id__ctru5 value:
08/02/12 14:42:07 Map entry: org.apache.myfaces.trinidad.faces.FORM value:form1
08/02/12 14:42:07 Map entry: javax.faces.ViewState value:!3
08/02/12 14:42:07 Map entry: adfppage_def_name value:/Flow1.jspx
08/02/12 14:42:07 Map entry: source value:table1:4:commandLink1
08/02/12 14:42:07 Map entry: table1:selected value:5
08/02/12 14:42:07 Map entry: adfpfaces_form_id value:j_id__ctru2
08/02/12 14:42:07 Map entry: adfpportlet_component_id value:portlet4
08/02/12 14:42:07 logMap completed
08/02/12 14:42:07 WARNING: Exception thrown in doFacesRequest:action
javax.faces.el.EvaluationException: java.lang.ClassCastException: oracle.portlet.server.containerimpl.ActionResponseImpl
     at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding.invoke(MethodExpressionMethodBinding.java:58)
     at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMethodBinding(UIXComponentBase.java:1212)
     at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand.java:183)
     at org.apache.myfaces.trinidad.component.UIXCollection.broadcast(UIXCollection.java:147)
     at org.apache.myfaces.trinidad.component.UIXTable.broadcast(UIXTable.java:205)
     at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:447)
     at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:752)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._invokeApplication(LifecycleImpl.java:621)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:276)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:176)
     at org.apache.myfaces.portlet.faces.bridge.BridgeImpl.doFacesRequest(BridgeImpl.java:218)
     at javax.portlet.faces.GenericFacesPortlet.doBridgeDispatch(GenericFacesPortlet.java:280)
     at javax.portlet.faces.GenericFacesPortlet.processAction(GenericFacesPortlet.java:191)
     at oracle.portlet.bridge.adf.application.ADFBridgePortlet.processAction(ADFBridgePortlet.java:238)
     at oracle.portlet.server.containerimpl.ServerImpl.doRuntimeCall(ServerImpl.java:1296)
     at oracle.portlet.server.containerimpl.ServerImpl.performBlockingInteraction(ServerImpl.java:210)
     at oracle.portlet.wsrp.v2.WSRPv2VersionWrapperServer.performBlockingInteraction(WSRPv2VersionWrapperServer.java:481)
     at oracle.portlet.wsrp.v2.WSRPv2ToServer.performBlockingInteraction(WSRPv2ToServer.java:3141)
     at oracle.portlet.wsrp.v2.WSRP_v2_Markup_PortTypeSoapToJaxb.performBlockingInteraction(WSRP_v2_Markup_PortTypeSoapToJaxb.java:624)
     at oasis.names.tc.wsrp.v2.bind.runtime.WSRP_v2_Markup_Binding_SOAP_Tie.invoke_performBlockingInteraction(WSRP_v2_Markup_Binding_SOAP_Tie.java:314)
     at oasis.names.tc.wsrp.v2.bind.runtime.WSRP_v2_Markup_Binding_SOAP_Tie.processingHook(WSRP_v2_Markup_Binding_SOAP_Tie.java:1443)
     at oracle.j2ee.ws.server.StreamingHandler.handle(StreamingHandler.java:298)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doEndpointProcessing(JAXRPCProcessor.java:428)
     at oracle.j2ee.ws.server.WebServiceProcessor.invokeEndpointImplementation(WebServiceProcessor.java:540)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doRequestProcessing(JAXRPCProcessor.java:292)
     at oracle.j2ee.ws.server.WebServiceProcessor.processRequest(WebServiceProcessor.java:198)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doService(JAXRPCProcessor.java:149)
     at oracle.j2ee.ws.server.WebServiceServlet.doPost(WebServiceServlet.java:307)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
     at oracle.portlet.server.service.ContextFilter.doFilter(ContextFilter.java:101)
     at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
     at oracle.security.jazn.oc4j.JAZNFilter$3.run(JAZNFilter.java:434)
     at java.security.AccessController.doPrivileged(Native Method)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:308)
     at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:452)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:583)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:334)
     at com.evermind.server.http.HttpRequestHandler.doDispatchRequest(HttpRequestHandler.java:942)
     at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:843)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:646)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:614)
     at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:405)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:168)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:149)
     at oracle.oc4j.network.ServerSocketReadHandler$ClientRunnable.run(ServerSocketReadHandler.java:275)
     at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:237)
     at oracle.oc4j.network.ServerSocketAcceptHandler.access$800(ServerSocketAcceptHandler.java:29)
     at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:877)
     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
     at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.ClassCastException: oracle.portlet.server.containerimpl.ActionResponseImpl
     at view.util.FileOperations.downloadFile(FileOperations.java:47)
     at view.backing.SearchLocationBCDR.downloadActionListener(SearchLocationBCDR.java:292)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at com.sun.el.parser.AstValue.invoke(AstValue.java:151)
     at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:283)
     at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding.invoke(MethodExpressionMethodBinding.java:53)
     ... 52 more
08/02/12 14:42:07 WARNING: An internal error has occurred in method performBlockingInteraction
javax.portlet.PortletException: doBridgeDispatch failed: error from Bridge in executing the request
     at javax.portlet.faces.GenericFacesPortlet.doBridgeDispatch(GenericFacesPortlet.java:284)
     at javax.portlet.faces.GenericFacesPortlet.processAction(GenericFacesPortlet.java:191)
     at oracle.portlet.bridge.adf.application.ADFBridgePortlet.processAction(ADFBridgePortlet.java:238)
     at oracle.portlet.server.containerimpl.ServerImpl.doRuntimeCall(ServerImpl.java:1296)
     at oracle.portlet.server.containerimpl.ServerImpl.performBlockingInteraction(ServerImpl.java:210)
     at oracle.portlet.wsrp.v2.WSRPv2VersionWrapperServer.performBlockingInteraction(WSRPv2VersionWrapperServer.java:481)
     at oracle.portlet.wsrp.v2.WSRPv2ToServer.performBlockingInteraction(WSRPv2ToServer.java:3141)
     at oracle.portlet.wsrp.v2.WSRP_v2_Markup_PortTypeSoapToJaxb.performBlockingInteraction(WSRP_v2_Markup_PortTypeSoapToJaxb.java:624)
     at oasis.names.tc.wsrp.v2.bind.runtime.WSRP_v2_Markup_Binding_SOAP_Tie.invoke_performBlockingInteraction(WSRP_v2_Markup_Binding_SOAP_Tie.java:314)
     at oasis.names.tc.wsrp.v2.bind.runtime.WSRP_v2_Markup_Binding_SOAP_Tie.processingHook(WSRP_v2_Markup_Binding_SOAP_Tie.java:1443)
     at oracle.j2ee.ws.server.StreamingHandler.handle(StreamingHandler.java:298)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doEndpointProcessing(JAXRPCProcessor.java:428)
     at oracle.j2ee.ws.server.WebServiceProcessor.invokeEndpointImplementation(WebServiceProcessor.java:540)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doRequestProcessing(JAXRPCProcessor.java:292)
     at oracle.j2ee.ws.server.WebServiceProcessor.processRequest(WebServiceProcessor.java:198)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doService(JAXRPCProcessor.java:149)
     at oracle.j2ee.ws.server.WebServiceServlet.doPost(WebServiceServlet.java:307)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
     at oracle.portlet.server.service.ContextFilter.doFilter(ContextFilter.java:101)
     at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
     at oracle.security.jazn.oc4j.JAZNFilter$3.run(JAZNFilter.java:434)
     at java.security.AccessController.doPrivileged(Native Method)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:308)
     at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:452)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:583)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:334)
     at com.evermind.server.http.HttpRequestHandler.doDispatchRequest(HttpRequestHandler.java:942)
     at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:843)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:646)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:614)
     at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:405)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:168)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:149)
     at oracle.oc4j.network.ServerSocketReadHandler$ClientRunnable.run(ServerSocketReadHandler.java:275)
     at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:237)
     at oracle.oc4j.network.ServerSocketAcceptHandler.access$800(ServerSocketAcceptHandler.java:29)
     at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:877)
     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
     at java.lang.Thread.run(Thread.java:595)
Caused by: javax.portlet.faces.BridgeException: java.lang.ClassCastException: oracle.portlet.server.containerimpl.ActionResponseImpl
     at org.apache.myfaces.portlet.faces.bridge.BridgeImpl.doFacesRequest(BridgeImpl.java:267)
     at javax.portlet.faces.GenericFacesPortlet.doBridgeDispatch(GenericFacesPortlet.java:280)
     ... 41 more
Caused by: java.lang.ClassCastException: oracle.portlet.server.containerimpl.ActionResponseImpl
     at view.util.FileOperations.downloadFile(FileOperations.java:47)
     at view.backing.SearchLocationBCDR.downloadActionListener(SearchLocationBCDR.java:292)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at com.sun.el.parser.AstValue.invoke(AstValue.java:151)
     at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:283)
     at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding.invoke(MethodExpressionMethodBinding.java:53)
     at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMethodBinding(UIXComponentBase.java:1212)
     at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand.java:183)
     at org.apache.myfaces.trinidad.component.UIXCollection.broadcast(UIXCollection.java:147)
     at org.apache.myfaces.trinidad.component.UIXTable.broadcast(UIXTable.java:205)
     at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:447)
     at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:752)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._invokeApplication(LifecycleImpl.java:621)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:276)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:176)
     at org.apache.myfaces.portlet.faces.bridge.BridgeImpl.doFacesRequest(BridgeImpl.java:218)
     ... 42 more
Nested Exception is javax.portlet.faces.BridgeException: java.lang.ClassCastException: oracle.portlet.server.containerimpl.ActionResponseImpl
     at org.apache.myfaces.portlet.faces.bridge.BridgeImpl.doFacesRequest(BridgeImpl.java:267)
     at javax.portlet.faces.GenericFacesPortlet.doBridgeDispatch(GenericFacesPortlet.java:280)
     at javax.portlet.faces.GenericFacesPortlet.processAction(GenericFacesPortlet.java:191)
     at oracle.portlet.bridge.adf.application.ADFBridgePortlet.processAction(ADFBridgePortlet.java:238)
     at oracle.portlet.server.containerimpl.ServerImpl.doRuntimeCall(ServerImpl.java:1296)
     at oracle.portlet.server.containerimpl.ServerImpl.performBlockingInteraction(ServerImpl.java:210)
     at oracle.portlet.wsrp.v2.WSRPv2VersionWrapperServer.performBlockingInteraction(WSRPv2VersionWrapperServer.java:481)
     at oracle.portlet.wsrp.v2.WSRPv2ToServer.performBlockingInteraction(WSRPv2ToServer.java:3141)
     at oracle.portlet.wsrp.v2.WSRP_v2_Markup_PortTypeSoapToJaxb.performBlockingInteraction(WSRP_v2_Markup_PortTypeSoapToJaxb.java:624)
     at oasis.names.tc.wsrp.v2.bind.runtime.WSRP_v2_Markup_Binding_SOAP_Tie.invoke_performBlockingInteraction(WSRP_v2_Markup_Binding_SOAP_Tie.java:314)
     at oasis.names.tc.wsrp.v2.bind.runtime.WSRP_v2_Markup_Binding_SOAP_Tie.processingHook(WSRP_v2_Markup_Binding_SOAP_Tie.java:1443)
     at oracle.j2ee.ws.server.StreamingHandler.handle(StreamingHandler.java:298)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doEndpointProcessing(JAXRPCProcessor.java:428)
     at oracle.j2ee.ws.server.WebServiceProcessor.invokeEndpointImplementation(WebServiceProcessor.java:540)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doRequestProcessing(JAXRPCProcessor.java:292)
     at oracle.j2ee.ws.server.WebServiceProcessor.processRequest(WebServiceProcessor.java:198)
     at oracle.j2ee.ws.server.JAXRPCProcessor.doService(JAXRPCProcessor.java:149)
     at oracle.j2ee.ws.server.WebServiceServlet.doPost(WebServiceServlet.java:307)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
     at oracle.portlet.server.service.ContextFilter.doFilter(ContextFilter.java:101)
     at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
     at oracle.security.jazn.oc4j.JAZNFilter$3.run(JAZNFilter.java:434)
     at java.security.AccessController.doPrivileged(Native Method)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:308)
     at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:452)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:583)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:334)
     at com.evermind.server.http.HttpRequestHandler.doDispatchRequest(HttpRequestHandler.java:942)
     at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:843)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:646)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:614)
     at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:405)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:168)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:149)
     at oracle.oc4j.network.ServerSocketReadHandler$ClientRunnable.run(ServerSocketReadHandler.java:275)
     at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:237)
     at oracle.oc4j.network.ServerSocketAcceptHandler.access$800(ServerSocketAcceptHandler.java:29)
     at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:877)
     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
     at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.ClassCastException: oracle.portlet.server.containerimpl.ActionResponseImpl
     at view.util.FileOperations.downloadFile(FileOperations.java:47)
     at view.backing.SearchLocationBCDR.downloadActionListener(SearchLocationBCDR.java:292)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at com.sun.el.parser.AstValue.invoke(AstValue.java:151)
     at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:283)
     at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding.invoke(MethodExpressionMethodBinding.java:53)
     at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMethodBinding(UIXComponentBase.java:1212)
     at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand.java:183)
     at org.apache.myfaces.trinidad.component.UIXCollection.broadcast(UIXCollection.java:147)
     at org.apache.myfaces.trinidad.component.UIXTable.broadcast(UIXTable.java:205)
     at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:447)
     at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:752)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._invokeApplication(LifecycleImpl.java:621)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:276)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:176)
     at org.apache.myfaces.portlet.faces.bridge.BridgeImpl.doFacesRequest(BridgeImpl.java:218)
     ... 42 more

HD Movie / TV episode download issue / problem / difficulty

The issue is that the download is extremely slow.
I purchased both the HD and the SD versions of Lost - "the Final Journey" - (2.56 GB and 1.11 GB respectively), as they are free.
The download was proceeding in parallel.
While the SD episode was downloaded in about 3 hours (370 MB per hour), the HD version was not moving at all (or almost). It did less than 10 MB in 3 hours (3.2 MB per hour).
I do not understand why the HD version which is 2.5 times larger, downloads at a pace of 100 time slower than standard definition version.
This experiment clearly shows that my connection is fine, and there is something different in the server that holds the HD version, or the way it is handled that makes the download so slow.
(the fact that they ran in parallel does not matter, because when the SD episode finished, the HD episode downloaded alone at the same slow pace).
I had a similar issue on a HD movie rental, but was not able to resolve it then,
and gave up. At the time, I did not have the SD version download in parallel.
Thanks,
Gideon.

I guess Apple does not care enough to answer their customers. Do not purchase any more videos from the Apple Store until these forums no longer contain these download issues, especially with no replies. Funny, I don't have these problems with my PC companies!, You know, Real computer companies!

Material download issue

Hello Experts,
I am facing typical material download issue, please help me out to overcome this:
- material number in ERP has lot of speical characters say e.g. - : =
- DNL_CUST_PROD0 / PROD1 / PROD 3 / TAX all has bee done
- Materials are already downloaded
- When I tried to download new materials from ERP to CRM(missing) I am getting error: as "Mat. for Initial Download: Function table not supported" ; additionally I am also getting tax sequence for country CA, but in ERP no tax classification maintained for CA for particular material. Also no data available in TSTL, TSKD etc..tables.
Pleas let me throw your thoughts here.
Cheers,
Bobby

Hello Bobby,
Corrections present in note:1121999 was due to program error.
Did tax customizing error still present?Did you run txn:CRM_TAXCUST_VALIDATE.
Check the error tab of the Bdoc and see can you get any hint?Also,does the BDoc contains Data or its blank?
Its very difficult to know the cause unless having look into the system and debugging the issue,
Regards,
Shanthala Kudva.

Filereference download issue on some browsers

Hi, Im having a filereference download issue which is turning
out to be rather elusive. I have it working great on my comp in ie,
however on my comp with firefox, or with any browser on my father's
computer we get the file browser popup and when we hit "save"
everything SEEMS to go OK but the file doesnt get downloaded. Weve
checked and re-installed all the browsers / flash plugins, and
nothing has changed. No error handelers get tripped, and Ive
checked the scope issue. The following is the code Im using,
published to flash 8 AS 2.
import flash.net.FileReference;
_root.vars.fileRef = new FileReference();
_root.functions.getit = function(){
_root.vars.fileRef.download("
http://www.myURL.com/myList.csv",
"myList.csv")
Thanks for your help.

an absolute path would be something like:
www.yourdomain.com/subdirectory/yourfile.ext
(looking at the op's original message, i see he used an
http:// prefix which isn't going to work in any
case.)
a relative path from yourdomain's main directory would be:
subdirectory/yourfile.ext

Satellite A350-212 PSAL6E BIOS download issue

Currently Toshiba driver download website does not list search results
so I could not download BIOS officially.
I have found for my Toshiba A350-212 PSAL6E BIOS but thats giving previllage error even I run as administrator. Maybe its not the actual BIOS.
I need the latest BIOS urgently,
Does any one have ?
PS: OS:=XP

It looks like there is an temporal driver download issue.
I recommend you to visit the page some time later

PO default invoice matching issue

Hi All,
I'm facing a PO default invoice matching issue. As we know, we can use the PO default invoice type to copy the invoice detail information from PO e.g. PO distribution. The following is the problem details:
Oracle Application Version: 11.5.10.2
1. PO distribution (PO Charge Account) 01-110-1570-0000-000
2. Receiving Option (Expense AP Accrual Account) 01-000-2225-0000-000
3. Item destination type is Expense.
When I create the PO default invoice, give the po number and click the match button, Match to Purchase Order form comes out. And then I give the Qty invoiced and click the match button. Ideally, the invoice distribution account should be same as the PO distribution account e.g 01-110-1570-0000-000. But the invoice distribution account is 01-000-2225-0000-000. Could you please explain my doubt on this?
Thanks & Best Regards,
Jerome
Edited by: Jerome.Yin on Aug 21, 2009 8:25 PM
Duplicate Thread, Please look into the another one. Sorry for inconvenience

Hi All,
I'm facing a PO default invoice matching issue. As we know, we can use the PO default invoice type to copy the invoice detail information from PO e.g. PO distribution. The following is the problem details:
Oracle Application Version: 11.5.10.2
1. PO distribution (PO Charge Account) 01-110-1570-0000-000
2. Purchasing Option (Expense AP Accrual Account) 01-000-2225-0000-000
3. Item destination type is Expense.
When I create the PO default invoice, give the po number and click the match button, Match to Purchase Order form comes out. And then I give the Qty invoiced and click the match button. Ideally, the invoice distribution account should be same as the PO distribution account e.g 01-110-1570-0000-000. But the invoice distribution account is 01-000-2225-0000-000. Could you please explain my doubt on this?hi
this is a general rules. invoice distribution shows the Debit entries. and AP Expense Accrual A/C is debited in Invoice while it is credit in Receiving.
Thanks
Lisan

Error code 3253 download issues

Can anyone help me fix downloading issues in itunes? Error 3253?

Try the direct download links for AAM found in this article
http://helpx.adobe.com/creative-cloud/kb/download-error-403-launching-aam.html

I cannot download issues of New Yorker and Smithsonian Air

I cannot download issues of New Yorker and Smithsonian Air & Space since I in installed ios8. Where can I get assistance?

Tara which Adobe software specifically are you trying to install?

When downloading the trial, has anyone run into download issues?

when downloading the trial, has anyone run into download issues?

I remembered we have weird permission issues at work. Somewhere between my Home Windows 8 machine(horrible permissions issues with network), my home mac, email and my work computer, some permission got out of whack. The workaround for this was copying the file to my desktop, back to the exact same spot on the network. This resolved all issues.

IChat/Photobooth More Download Issues.

i've looked through many forms relating to this, but NONE has helped me at all. i downloaded "More iChat Effects 2.0.4" at
http://www.apple.com/downloads/macosx/email_chat/moreichateffects.html
for a lot of the settings, it comes out all inverted. its a brand new laptop, nothing is wrong with my iSight. i have the 10.6.4 version. here is my hardware info.
"Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB"
i know that you can change it to the 32-bit, but when ever i try switching it over to that, nothing comes up when i press down command-i. here is some more info if it can at all help you.
"System Software Overview:
System Version: Mac OS X 10.6.4 (10F569)
Kernel Version: Darwin 10.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: ----
User Name: ----
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 3:22"
i do have snow leopard, and i am aware that screws the effects up. so help? please?

Welcome to Discussions, cakwinn
cakwinn wrote:
i've looked through many forms relating to this, but ...
i know that you can change it to the 32-bit, but when ever i try switching it over to that, nothing comes up when i press down command-i. ...
(1) *Only applications* can show the "_Open in 32-bit mode_" option.
If you are using "Get Info" on some other filetype, not seeing 32-bit is expected. However, you should still see the Get Info window.
(2) Test as follows: select any application's iCon by clicking once on it in your Mac's "Applications" folder. Then hold down the "⌘" key and tap the "i " key once. The Get Info window should open.
(3) Having used the process in (2), if you still see "... nothing comes up ..."
Does that mean that no Get Info window opens?
If you are uncertain that you are seeing a Get Info window, here is a picture of one:
(Yours will contain different information.)
(4) If you do not see any "Get Info" window, try using the *File > Get Info* menu command instead of the "⌘ i" keyboard shortcut.
... i do have snow leopard, and i am aware that screws the effects up. so help? please?
I do not understand this.
(5) If this paragraph is still related to your +Get Info+ problem, see the suggestions above.
(6) If this paragraph relates to "download issues", please provide some explanation of the problem.
(7) If this paragraph is still about help with More iChat Effects problems, my best suggestion is you carefully follow the developer's uninstall instructions to remove this third-party add-on if it will not work with the Mac OS.
If you want keep trying to use MiE with SL, take a look at this recent thread about the same 32-bit and color-inverted problems you mention for other suggestions:
http://discussions.apple.com/thread.jspa?messageID=11879328&#11879328
(8) We will watch for your status update.
If you need other ideas to resolve your issue(s), we will try to offer specific suggestions based on the details in your response.
Because of the number of possible issues involved, please key your responses to the numbered items above. Add new numbers if I missed something.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.4) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

Adobe creative cloud cc downloading issues

Hi,
I signed up for and am paying for the Adobe Creative Cloud but for some insane reason it has never really worked on my Mac home computer as it's never really given me the option to download the CC versions only the CC (2014) or the trials and has just been an utter pain so I uninstalled all creative cloud stuff and just stuck with my CS6 programs with no problems even while still paying for the Creative Cloud but the other day I had a go at installing the CC software via Creative Cloud on my Mum's laptop and there were no problems whatsoever and I can't understand whats going on, I have been had 2 separate online chats with Adobe personal that both lasted over an hour or 2 and it has never been resolved. My friend has all the exact software (CS6 and now Adobe Creative Cloud) and she has never had a problem and the same Mac and iMac laptop so I don't get what's going on and am getting very frustrated for paying for a service I can't even use!!
Hope someone can help,
Ali

We can't know. You have not provided any exact system info or other technical details such as Internet connection, drive configuration, language settings and whatnot. That and of course nobody can tell you anything about your specific issues without some log files or similar info.
Troubleshoot Creative Cloud download and install issues
Mylenium

Apple response to my movie download issue. A one time refund, Read the Terms of Sale, you buy the rental you own it works or not. I tried VUDU and it works great via my PS3. Thanks for everyone input.

Hi Ernest,
Chris, here from the iTunes Store. I see that you rented the movie "Captain America: The First Avenger" from the iTunes Store and it will not play properly. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm happy to report that I was able to make a one time exception for you, and have reversed the charge for "Captain America: The First Avenger," which I understand did not work for you. In five to seven business days, a credit of $3.99, plus any applicable sales tax, should be posted to your Visa.
Please keep in mind the refund will not process until payment has been received successfully by iTunes, which usually takes three to five business days from the date of your purchase. Once payment has been received, you will receive an invoice for your purchase and the refund will appear three to five business days after your invoice is sent.
It is highly recommended to monitor the order that a refund has been requested for, to ensure the purchase was processed successfully by your financial institution. If the payment or refund does not appear on your statement after the appropriate amount of time, please respond to the correspondence received and we will gladly investigate this matter further.
Please note that according to the iTunes Store Terms of Sale, all sales are final, so this is an exception which I cannot guarantee will be granted again in the future. The iTunes Store Terms of Sale are available for you to review here:
Terms of Sale
http://www.apple.com/legal/itunes/us/sales.html
If you have any further questions or concerns regarding this issue, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Ernest, and I hope you have a great day.
Sincerely,
Chris

Sorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
Quad 2.5 Mac OS X (10.4.6)

BO XI 3.1 sp2 - Crystal PrintControl.cab download issue

I installed SP2 in our development environment this week and we've found an issue in our testing.
When trying to print a Crystal Report, the system wants to download a new version of the Crystal ActiveX control. The user then gets an error that "Windows has blocked this software because it cannot verify the publisher". We did not have this problem prior to installing SP2. This error appears when the ActiveX print control is selected in preferences. The PDF control works fine, but our users prefer the ActiveX control because it prints the report directly and they don't have to download a file and then print it.
Has anyone else experienced this? Is there a work-around available?
Thanks!
-Dell

Does anyone have any thoughts on this? Our security folks won't let us open IE up to load unsigned ActiveX controls.
Thanks!
-Dell

Invoice download issue

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