Invoice not displaying in workflow

Hi Guys,
I have an issue with a website that I have been left in charge with.
In the eCommerce area of the site a user will place an order and once it has been paid a workflow email is then sent. This is fine.
The issue is that the invoice details are not displayed (such as invoice date, number, items purchased) in the cart at all but the "Summary of web form submission" is displayed.
Has anyone had an issue like this or know any information on how this part of the system works?
Thanks

Hi,
I think it may be because you are using wrong user to check this.
Try to login into Data manager through Workflow Owner User ID.. it should display All workflow jobs there, even completed ones also. and Status = ALL should work there.
The workflow owner has special privileges and visibility. The owner of a workflow is the only user who can see in its task queue for every instance of every step that is available to or received by every other user. I think, other users will see tasks only if it is step is available for them or in received status.
Check and revert with the result.
Regards,
Shiv

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Invoice not displaying in workflow

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