Invoice trace and track report

Problem:
In invoice trace and track report the invoice cannot be scanned, it displays: Error calling application via OLE ALVIEWER.APP
Normally an error message is shown in red but this one in green. Can anybody explain why?
Who is the right people to work on it?

Hi,
I think this is now going to be my last question...
But I really want to thank you first for your help...
I understand that the issue about scanning an invoice has something to do with workflow... my question is this.. why is this problem be assigned to basis? what is the difference between the job of the two?
pardon me for my innocence...
Thank you very much

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Invoice trace and track report

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