Iomega Home Media Network Hard Drive contents not appearing in iTunes

I'm running iTunes 10.5.1 on my MacBook which is running OS X 10.6.8
I've got an iomega Home Media Network Hard Drive ( http://tinyurl.com/l8jmaa ) NAS hooked up to my home intranet, and I use it as the master repository for all my music for iTunes, as I've got multiple computers in the house, and the device (with iTunes and DLNA activated) will show up in the "Shared" section of my iTunes source list, and I can view and play all my music from there.
Sometime over the course of the last few iTunes updates, however, this functionality broke, and I'm not sure why. The device shows up in the "Shared" section still, but when I click on it, iTunes shows a message on its screen that says "Loading "Iomega-0557fc" (yeah yeah, I didn't give my drive a spiffy name, I just stuck with the stock out-of-the-box name) and gives me the horixzontal cady-cane, and the little circle spinner spins away to the right of the device in the source list, but iTunes never actually completes the task of bringing up an index of the drive.
The drive itself is fully functional. All the settings are proper on it, I can move data on and off from the Finder, I can even drag-and-drop music files from the NAS in the Finder into iTunes and the files will add to playlists and play just fine (I've got "Copy files to iTunes Media Folder..." turned off, so I know they're playing from the NAS) so it's not like there's some kind of malfuction on the NAS itself. I've also made sure I've got the latest firmware updates and such.
I'm sure I'm not the only one with one of these drives, and I'm hoping someone else has encountered this issue and figured it out! Any help is appreciated!

Hi , I have similar problem..It was working initially and for some reason it stopped. I device shows up on the SHARED , however when I click it doesnt load the songs..however I am able to stream songs from Iomega NAS via other DLNA clients (ace player etc in ipad)...

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Same issue here. Based on what I can tell, iomega still has not developed a solution to the problem. See below:
https://iomega-na-en.custhelp.com/app/answers/detail/a_id/28327/kw/Mac%20OS%20X% 20Lion

Just bought and connected iomega home media network hard drive but can't see it on network - HELP!

so per the information from my other thread i bought an iomega home media network hard drive. i've attached it to the westell ultraline series 3 9100em wireless router i got when i signed up for fios. i installed the software that came with the hard drive but it's not showing up on the network. when i log in to the router management console it shows up as the first device under "network stats". what am i missing that's not letting the drive get recognized on my network? as always thanks in advance for any replies.

Hello jarmin2411
A factory reset from the web interface would correct this sort of issue. However I suspect that using the pin-hole reset button should also be able to clear the issue as it seems to be a network configuration issue. The network settings may have become corrupt during the update. Using the device reset button
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Iomega Home Media Network Hard Drive network access problem

Hello all Having trouble accessing Iomega media drive ce,web interface is not responding.Iam able to ping ,map and access shares using win7 and winxp systems.Read and writie to shares.Earlier in 2012-13 experienced similar problem,but reimaging using reimager software, fixed the problem.Reimaging didnt destroy data it just reset the user accounts.(atleast in my case).Few days back the problem reoccured.I noticed from my experience, the web interface becomes unresponsive only after enabling cloud with medium or high security.I tried resetting. Also tried to connect drive to pc directly and ran ARP utility.Drive respond to ping(arp provided ip address).,but web interface is still unresponsive.Also cloud invitation email not working.But device status monitor or reporitng email works. I periodically receive email alerts about new firmware,time synching.Please help me restore my drive. Drive details:Home media network CE(shipped firmware 3.2.3.15290 ).Current firmware:3.2.8.30031.Storage manager ver. 1.4.4.14439Router infoSL-2750u (tried using port forwarding/DHCP and port forwarding/Static ip).TZO remote access status:Expired.FTPisabledCloud :enabledWarranty status:Active.(13/12/2015). Thank u

Hello dhanse_k,
For something like this, there really isn't much that I can help with here.
I'm limited to giving advice and that isn't going to help if you have a verified IP that's not granting access to the UI.
I recommend starting a support ticket here:
https://lenovo-ap-en.custhelp.com/app/answers/detail/a_id/18133/session/L3RpbWUvMTM2NjU5MDgxMS9zaWQvSEtSbjZqb2w%3D#phone
It sounds like your NAS is having issues with Apache and starting a support ticket will enable an agent to assist you with that.

HT1364 Iomega Home Media Network Hard Drive, Cloud Edition

Hi just installed the above and transferd all my music but now cannot play them on my iPad it can see the hard drive in iTunes but will not play any advice cheers Darren

Hello jarmin2411
A factory reset from the web interface would correct this sort of issue. However I suspect that using the pin-hole reset button should also be able to clear the issue as it seems to be a network configuration issue. The network settings may have become corrupt during the update. Using the device reset button
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

IOMEGA home media network hard drive security issue - admin password bypass

Some time ago I analysed the http traffic between the above and firefox so that I could automate the restart process because I wanted to restart the drive about once a week overnight. This I achieved by writing a simple python program and it seemed to work ok but I stopped doing it after a short while. Many months later I have returned to this and found that the conversation has changed. The redirection that used to occur has gone and I can now restart my drive without the need for a valid administrator password and I have done this both from a computer on my lan and also via an external no-ip free dns domain name. Note that any attempt to access the drive via a browser still requires a valid password. My original drive was at firmware level 2.063 and this one (a replacement under warranty) is at 2.064.
Has anyone come across this problem and has anyone any idea how to fix it?
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Thank you for the reply. I followed your advice. I guess the upgrade worked ok because the device now says its at the right level, it removed the admin password (which I then re-instated) and a robots.txt file has appeared in the FTP folder. However, a couple of things didn't work as advertised:
1. When I tried to turn on remote access it just hung and I had to reboot the device. It subsequently resolved itself after a couple of reboots and when I wasn't looking.
2. When I tried to access the folders through a browser I was presented with a greyed-out 'public' user, for which I did not have a password, and this only resolved itself when I added a new user, which led to another problem ...
3. I cleared the passwords on a couple of users because I wanted to change them. No way could I get a prompt for a new password - followed the instructions in the manual - so I ended up deleting them and recreating them from scratch.
Now then, has this fixed my original problem? Not really. The situation is that when remote access is enabled then my program in its current form doesn't work (but I would need to see if I could make it work). If remote access is disabled and I get my router to port-forward, say 8000, as 80 to the iomega then my program still works fine and I can do a restart or shutdown without the admin password.
Obviously now that I have this program worked out I can go on to do other admin tasks remotely.
I'd appreciate any further ideas you might have.

"Home Media Network Hard Drive - Cloud Edition": what is it?

I have a "Home Media Network Hard Drive - Cloud Edition".
I want to update the firmware (actually, I already did, but may have made a mistake).
When I go to the support page https://lenovo-na-en.custhelp.com/app/subproduct/p/1031 I find that there are two choices that have names similar to my unit's, but not identical.
Is one of these actually the same as my model? If so, which? If not, how do I get support for my model? Why isn't this clear?
PS: These names are awkward, long, and confusing. So long that I could not put all of them in the Subject. Too late to change them now.
Solved!
Go to Solution.

Hello HughR
See the below hotlinks for a picture confirmation of each device.
If the Home Media (Network Hard Drive) Cloud Edition (HMNHDII) is your device, then you would want to follow the firmware update guide from here.
If you have the Home Media Network Hard drive (HMNHD) then you should follow the firmware update guide from here.
From your post it seems you have the Home Media CE, the second generation of home media NAS. The " Home Media Cloud Edition " link would be the correct link to access the support page for the device.
The names are long, hence the abbreviation from "Home Media Network Hard Drive - Cloud Edition" to just "Home Media Cloud Edition"
Hope this all helps!
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

Can't access Iomega Home Media Network HD from my MacBook Air

Hello,
I recently bought a MacBook Air that is currently running OS X 10.8.4. This is my first MacBook.
I have an Iomega Home Media Network Hard Drive, but I can't connect to it. I downloaded their most recent software for Mac (the LSM client for Mac OS 10.6-10.8, version 1.4.3.9580), but keep getting a message saying "The version of the server you are trying to connect is not supported" when I try to access my files from my Mac.
I tried to find the answers from Lenovo, who bought the Iomega, but their support seems very poor and I wasn't able to reach anyone about it since my warranty has expired.
I was wondering if some one could please guide me to find a solution to this problem.
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Preferably, get rid of that junky device. If you don't want to do that, see below.
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So I am on my second HDD with Iomega. I am thinking now that this is a router problem rather than a HDD problem. I have a 1TB Iomega home media network drive, eversince I bought my router and began using it I have been unable to use my HDD. It is hard wired to the router via RJ-45 cable and both units have been reset and powered up in about every order you can imagine. I have reset factory defaults on the router and made security changes to ensure there was nothing blocking that port. I am at wits end. I cannot connect to the HDD and the drive flashes yellow and blue indicating it cannot estabilsh or receive an IP address from the router. Can anone help me with this. The drive has already been replaced once after the same symptoms occurred previously. Any help is appreciated.

Per the Iomega support site:
How do I find the Home Media Network Hard Drive on my network?
Install the Iomega Home Storage Manager software. Once the installation completes, the Iomega Home Storage Manager icon will appear in the system tray (Windows) or Menu Bar (Mac) and your computer will automatically be connected to the Home Media drive's shared folders.
NOTE: If no DHCP server is found on your network the Home Media Drive will get the self-assigned IP address 169.254.55.82.
NOTE: The Iomega Home Storage Manager will automatically scan your network and connect to available shared folders. If you receive a message from your operating system's firewall alerting you of network activity, click the unblock button.
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PC Users: The Iomega Home Media drive's shared folders will automatically be assigned a drive letter and will be available in the Network Drives section under My Computer.
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First timer guys, so go easy. :-)
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bash-3.2# mkdir -p /mnt/backups
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mount_afp: AFPMountURL returned error -5019, errno is -5019
bash-3.2# echo $?
101
bash-3.2#
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Cheers.
soulcurry

Hi,
Have you fixed your problem?
I have the same configuration, and I can't finish a backup. Every time, I have the message, "Try again a new backup".
Thanks
MacBook pro lion 10.7
iomega Home media network cloud firmeware: 3.2.3.15290

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A.CHAMP wrote:
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Message was edited by: macjack
Message was edited by: macjack

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Iomega Home Media Network Hard Drive contents not appearing in iTunes

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