IOS 4.2 just killed my iPod...I guess contacting support's my only option?
So I just tried to update to 4.2 today, and iTunes sat for ages on a screen that said "verifying download with Apple" or something like that, with the iPod displaying an Apple with a progress bar that isn't filled at all... iTunes eventually timed out and said something like an unknown error has occurred, and then...that's it.
If I disconnect and reconnect the iPod, Windows makes the sound that it's recognized a new USB device, but iTunes doesn't 'see' it.
Is there a way to force a firmware update or something? Is sending it to Apple the only option?
I am a first time Apple iPod user. I've owned the iTouch 4th gen since early October.
iTunes asked to do its update, I clicked yes, browsed then net for a bit and then iTunes told me that it's update had failed. Since then, iTunes won't register nor recognize it as an iPod. Running Windows Vista currently and my system tries to install what information that the iPod should be holding. Also asks for a disc, but it never came with a disc. So now, it has been stuck on the USB/iTunes screen for about 4 hours now.
Yes I have tried all tips noted in this thread. For the time being, I shall be checking back every now and then to see if anything new pops up here and I am going to give Apple's Tech support a call tomorrow morning.
Similar Messages
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When iOS 6.0 updating my iPhone and connecting my iPhone to iTunes the only option I have, is to restore my iPhone. But ufortunately, I did not back up my iPhone before the updating. Is there any way I can avoid the restoring process?
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766 -
I have 2 ipods which are individually synced to 2 different computers using 2 different apple account id's. Both crashed during the IOS 6 update with the same indication and message. error code 1602 and message that there was an unknown error during the update. In both cases, the ipods are stuck in the upload screen even if I power cycle them and niether computer will recognize them any more.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Also try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
Did the iTunes update just kill my iPod?
Earlier today, I updated my copy of iTunes on my computer at work while I had my iPod plugged in and charging. (Normally I wouldn't update iTunes, but wasn't paying attention and kinda pressed "ok" without thinking)
Now I can't use my iPod.
After installing iTunes and restarting, I got a message saying "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes."
I've tried going through the restarting and restoring process a million times over, using the newest version, using the original one on it, ANYTHING. I can get as far as iTunes saying "your ipod has been restored to factory settings....restarting... blah blah blah"
Then it either restarts and doesn't show up again.. or as what seems to mostly happen, it'll start the whole "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." process again.
I'm frustrated to no end!
Also interesting to note is that the "do not disconnect" and "okay to disconnect" screens on the iPod itself don't look the way they normally do on the iPod Classic. they're non-backlit and look like the ones from my old 4th gen iPod (I have no clue what they look like on the 5th gen).
PLEASE can someone help me out or point me in some way to something that can help ?THe update messed up my 80gb too. I spent over an hour on the phone with Apple care yesterday - and they screwed it up even worse. (I manage music & video from my home computer and my calander from my work computer.) It used to work fine - now I can't even get my work computer to recognize the ipod as a USB drive! If they would just re-post 7.5, I think I could fix it myself - but they took it off the site completely.
I told (both people at) Apple care that this is the kind of crap microsoft pulls. They send out updates with bugs. Apple is supposed to NOT do that! I am so mad right now! I just got this brand new ipod for Christmas.
Today, I am supposed to order my new laptop for work. I have been given the choice of PC or Mac. Until yesterday, I was gun-ho Mac. Now I'm not so sure. I mean - they couldn't fix my new ipod after an hour on the phone? What kind of issues am I going to have with a laptop? The closest Apple store is well over an hour away.
Any suggestions?? -
Itunes wouldn't start up, so i tried to disconnect my (2nd version of 5gen) iPod my using the "safely remove hardware" option in windows, like this:
http://helpdesk.dlsu.edu.ph/images/usb/safelyremovehw.gif
because i thought that i read somewhere that is an alternative way. it didnt disconnect and gave me an error. However when i was able to open itunes, i found that ALL MY VIDEOS were gone, and the little icon representing my ipod showed a 1st gen iPod!!!! So i tried to reconnect and resync all my music and videos, but it wouldnt reload my vids!!! So right now im using the "Restore" option, hopefully this will fix it...so does this do any damage to the iPod? Did i do any permanent damage to the hard drive?
(also, when i opened up itunes, it gave me a message to download 1.5 version of iPod software. is this really new or part of the error?)There is no version 1.5, it's currently at 1.2.
See what occurs after you have restored it. I doubt you did anything serious to the iPod.
You should also consider changing the iPod drive letter.
Click on control panel/admin tools/computer management/disk management/right click on the iPod to re-assign the drive letter.
Choose something lower down the alphabet, say 'M' or something similar.
The iPod can be confused by any other storage devices assigned a similar drive letter even though they may not connected at the same time. -
Did I just kill my iPod Mini?
OK. Dropped it. About three feet to a concrete floor.
Almost like dropping a baby off the diaper-changing table. Not quite, but almost.
Tried to activate it.
1) Got the black Apple logo;
2) Took longer than usual to kick in, but then got a skeleton icon of an iPod, with an +unhappy face+ and *explanation point* in a triangle;
3) Underneath, said: www.apple.com/support/ipod
Problem: If I've murdered my iPod Mini, I've got a problem.
I am running Panther (10.3.9) on an iMac, which is about five years old.
I have not upgraded operating systems for a variety of reasons. For example, I do not want to learn new commands/menus/and what, in effect, represent "new" programs; I do not want to find out a new operating system is not compatible with the variety of "old" programs I have been using (successfully)...a fact I've picked up in several forums right here.....and, since my computer is five years old (apparently a dinosaur in the computer world) I'm not about to invest any more money into it, or its compatibility with other programs/accessories.
Incidentally, if there's one key problem with +Apple+, this is it: Whenever a new operating system is released, we poor, loyal Mac users seem to be screwed. Have to upgrade ($), buy other new programs ($), even equipment. I have never met a PC user who has run into that problem.
So: Any suggestions regarding my 6GB iPod Mini? Before I give it its last rites and bury it, is there something I could do to bring it back to life? If not:
Where can I get a "new" iPod Mini. That's compatible with Panther (10.3.9)? Apple Store doesn't have any other iPod that's compatible with Panther. At least that has a minimum of 6 GB.
Suggestions appreciated.What's with the baby-dropping analogy...?
See if you can put it into Disk Mode
http://support.apple.com/kb/HT1363
If that works, connect it to your Mac. Run iTunes and see if it is recognized. If so, do a Restore to erase the iPod and initialize its software.
If you broke the IBM/Hitachi MicroDrive inside, you may be able to fix it and upgrade it at the same time. The tiny drive it uses is the same form-factor as a compact flash card, with the same connector. You can supposedly replace it with a compact flash card and get a flash-based iPod mini. 8GB compact flash cards are getting pretty cheap.
http://geektechnique.org/projectlab/753/how-to-turn-your-ipod-mini-into-a-flash- based-ipod
There are online videos for taking apart the iPod mini, for example
http://www.youtube.com/watch?v=hVin-kUSHd8
If you do take it apart, you may want to replace the battery, less than $10 on eBay including tools and shipping for a higher cap battery, while you have it open. -
I have a usb with 16 gb already formatted it and I just downloaded Yosemite. I just bought a brand new windows 8.1 disk, so how do I download it to my Mac so I can use some stupid Windows apps ha?
From MacBook Pro (13-inch, Mid 2010) - Technical Specifications, you have a built-in Optical drive. Is it functional?
Storage
250GB or 320GB 5400-rpm Serial ATA hard drive; optional 320GB or 500GB 5400-rpm hard drive, or 128GB, 256GB, or 512GB solid-state drive6
8x slot-loading SuperDrive (DVD±R DL/DVD±RW/CD-RW)
Maximum write: 8x DVD-R, DVD+R; 4x DVD-R DL (double layer), DVD+R DL (double layer), DVD-RW, DVD+RW; 24x CD-R; 10x CD-RW
Maximum read: 8x DVD-R, DVD+R, DVD-ROM; 6x DVD-ROM (double layer DVD-9), DVD-R DL (double layer), DVD+R DL (double layer), DVD-RW, DVD+RW; 24x CD
You will need to burn a DVD using Disk Utility (Yosemite): Burn a disk image to a CD or DVD and use it for Windows installation. You will also need a USB2 flash disk for the BC drivers for it to work. Please ensure that the DVD is burnt at the recommend rate for the physical media and verify, otherwise you will end up with an unusable DVD. -
HT1349 i just want a direct email to contact support geeeeeZe
j
Apple does not give out their email address to the public. you have to gothrough their process for contacting them:
http://www.apple.com/support/ipad/contact/ -
IOS 3.1 Software Update for iPod touch
Where can I find the iOS 3.1 Software Update for iPod touch?
http://support.apple.com/kb/HT2052 tells me that I can find it in the latest version of iTunes, but, alas, I cannot. Any hel
Thanks,
TeachIn that article, did you click on this link as it states?
-> Purchase the iOS 3.1 Software Update directly from the iTunes Store -
I have a windows 8 computer and have recently updated my ipod to the latest ios and it has wiped my Ipod clean except for my photos. whilst trying to get my music back using different sources like CD's and stuff i cant seem to get any album art to load on my Ipod? I can go on itunes and highlight single/multiple items and change the artwork and my computer will confirm it but when I look on my Ipod it doesnt display any art work or allow me to change the artwork that is already there? i need help please!
Album artwork can be added/changed on songs via the iTunes Get Info menu item from the File menu. Note that music that you loaded from CDs will not have any artwork. If you want to aquire artwork you can try the File menu item Library > Get Artwork or you can download artwork from the internet, etc. Note that just changing artwork on your computer won't affect the iPod until you sync.
If the artwork is correct on your computer iTunes then delete all the music on your iPod by syncing with iTunes with no music selected. Then reload the music onto your iPod by again syncing with iTunes with all the music you want selected. -
i just updated my ipod 4g to ios 5.1 and i cant download apps a message pops up saying to type in password for caldav something something the thing is that i have no idea what my password is i never made an account for that so please help
Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup. -
i just updated my iPod touch 4G to IOS 5.0.1. after that my ipod cannot synchronise with itunes. during connecting to itunes my ipod seem to be synchronised with itunes but the song or application that i just downloaded did not appear in my ipod.
- First try a rset. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try restoring from backup -
I just upgraded my ipod software to ios 5, after i upgraded, and restarted my computer, at first my itunes would not recognize my ipod, then i kept unplugging and replugging to try to get my ipod recognized, and my ipod has frozen. all i see now is a spinning wheel. what do i do?
don't ask me why this worked, but it did for me last night. In iTunes, where your device shows up on the left side, I double clicked on it. It then allows you to change the name like you can for changing file/folder names. I changed 1 letter on the name of the ipod and hit enter. I then right clicked on the new ipod name and chose restore from backup. My choices for backup was the original name of the ipod only and not the name i had just changed it to. I told it to go ahead and backup from the old name figuring I would get the same results, but not the case. It restored it with all app, music and pictures with one exception...all of the settings, email setup and information within the apps was lost. Atleast that an easier fix than starting all over. Hope this will work for you guys too with the same issue.
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After updating to iOS 6 my iPod Touch 4th.Gen is virtually unusable ... does anyone know how to sue Apple since they gave no warning about iOS 6 being for iPad optimisation and a killer for iPods ? Before I throw away my iPod Touch does anyone know if Apple intends to rectify their obnoxious disregard for iPod users by issuing another 'upgrade' which will allow iPods to work without the constant system crashes that iOS 6 has caused ?
Contact a lawyer if you want to sue.
Otherwise try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I just got the ios 8 update but now my ipod 5 wont turn on
I just got the IOS 8 update but now my ipod 5 wont turn on.
If it has NEVER been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.
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