IOS 4.3 download fails - times out.

Question

I've not been able to download iOS 4.3 from iTunes. It times out within 5 mins. Apple support helped troubleshoot. I uninstalled iTunes + 4 other modules. Restarted computer and reinstalled iTunes. We lowered security on router. I disabled Norton 360 antivirus and firewall, updated iTunes, sp3 in WindowsXP, checked security options in Internet Tools, etc. The next step in our troubleshooting was to uninstall Norton 360 and try downloading iOS 4.3 again. Before doing that, I thought I'd ask if anyone else was having trouble downloading iphone update and could point to a solution without uninstalling Norton. The file download times-out within appx 5 minutes. Thanks.

Answer 1

The problem is that the software is downloaded, but because the file is so large, the processing time required to complete the scanning of the file and subsequent renaming from the temporary download to the saved file name, takes than iTunes allows and it times out.
What I've done is find another site for downloading the file (which might not be available for several weeks after the official availability on the Apple web site), then download it directly to the the appropriate Apple folder on my computer (which you'll have to locate yourself via trying with iTunes first), then go back into iTunes and it will ask if you want to run that downloaded file.