IOS 7.1.2: recovery mode and itunes could not verify with iphone updates
after clicking the update, it says that I have to connect to iTunes. After connecting the iTunes, the iTunes doesn't not recognize the phone and I have to restore my phone. However, after clicking 'restore iphone' and the connection to software is stalled and now still have problems with connection. Fyi, I have checked the wifi and internet connection, all seems OK and good.
it almost 4 hours now, I cant use my phone to make phone calls or checking emails.
what should I do?
Hi there Rizalkheli,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
-Griff W.
Similar Messages
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My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me
I've done all of these, even trying a different USB port, and still, nothing. This is really confusing. Windows 8.1 said something to do with USB malfunction or something and nothing works. I need to restore my iPhone quickly and nothing has happened. My cable is not genuine Apple product. iTunes makes the noise that it makes when I connect the device, but it doesn't say 'iPhone is in recovery mode' or even say 'iPhone' in the corner. I am really fed up and would really appreciate a response.
Thanks,
Nathan. -
I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.
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My iphone 5 is stuck on recovery mode and itunes is not detecting my phone when pluged in
My iphone 5 is stuck in recovery mode and the phone is not being detected by itunes when the lead is pluged in, this all started when i was trying to update the phone to latest software any ideas????
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
I have a 3gs, and I haven't updated it for a long time because I always have issues when I do. I tried to update the ios today, and it decided to update it to 6.1.3 instead of 7, I didn't think there would be a problem, so I clicked ok. When I came to check on my phone, itunes said there was an error with the update, and my phone was in recovery mode (plug-in sign on the screen). I looked up multiple things to try, I tried putting it in DFU mode, still itunes doesn't see it. The computer also doesn't list it under devices, however when it is plugged in the Apple Mobile Support USB Driver shows up in device manager. I have tried uninstalling itunes and reinstalling, still nothing. I just want to know if there is anything else I can try. Thanks.
No, it is my phone that I've had since 2009. I just hate updating it because every time I do something goes wrong. So I put it off as long as possible. I am getting a new iphone, but I read that to have your backup transfer to the new phone, it must be a backup from the current ios.
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My iphone 4s is stuck on recovery mode and itunes does not recognize it at all.
Hi. Last night I left it updating 5.1.1 from 5.1 when I was going to bed. And at night I heard usb noise and woke up. iTunes had an error, I did not remember what is written there because I was sleepy. I think it was like 1612 error but I'm not sure. There were an itunes logo and an usb wire on the phones screen. And I cant get rid of it. iTunes does not recognize the phone in "DFU mode" too. I need the phone today and I dont know what to do. Please help me. Sorry if my english is bad.
itunes: last version
os: windows 7 64 bithttp://greggjturner.com/download.html
This program got me out from the loop. I dont know sharing it here is legal or not. But it is the solution for this problem. However I'm still wondering why I faced a problem like that. Is an update is that hard? -
HT5654 How do i pull my phone out of recovery mode if itunes will not load the iPhone support check?
I need someones help and can tell me the reason why my itunes is flashing error 23 when I go to pull my phone out of recovery mode
Hi there SarahM426,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
-Griff W. -
I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?
You would only be able to restore to a backup to iCloud or iTunes:
Restore from Backup
Cheers,
GB -
I am having trouble with my iPod 5th gen after iOS update. It's in recovery mode and iTunes keeps timing out when I try to restore it. What should I do??? If possible, I would also like to keep all of my data.
Maybe this will help:
Troubleshooting
As with all clickwheel iPods, you can reset this iPod by first toggling the hold switch on and off and then simultaneously pressing the select (center) and menu buttons for approximately 5-10 seconds. This is a common fix should your iPod behave unexpectedly or lock up. Once reset, the iPod should display an Apple logo for a few seconds before showing the main menu. This procedure is similar to rebooting a computer and damages none of your music or data. -
pls. help my iPhone stuck in recovery mode and iTunes wont recognize it..i tried the other options that posted here,,,pls tell me what to do..before it was just stuck in an apple logo but when i tried recovery mode to itunes then it stuck..
Hi awison,
If your iPhone is not recognized by iTunes on your Windows computer you may want to use the steps in this article to troubleshoot -
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
This may also resolve your recovery mode issue. If it does not, use the steps in this article to resolve it -
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Thanks for using Apple Support Communities.
Best,
Brett L -
started the newest update for my phone but when it started installing it to the phone, a error message showed up and now my phone is stuck in recovery mode and itunes wont recognize it. what do i do?
Any numbers or other details on the mesages given?
Did you try to connect in recovery mode again? iOS: Unable to update or restore
In case your network connection timed out, check your security software settings: iTunes for Windows: Troubleshooting security software issues -
I attempted to update to iOS 8 and now my phone is stuck in recovery mode, and iTunes will only let me restore to factory settings. My question: Can I restore from iTunes backup after restoring to factory settings?
Hi, kformagg
I would say yes. I once had the same problem (iPhone 5, IOS 7) and first restored to factory settings and after that from iCloud backup.
It worked very well. -
help me
My iPhone is in recovery mode and I do not see it on my laptop and on iTunes. Moreover, I can not turn it off and when I try it comes up all the time in the recovery mode.Hey Yan Heng,
Thanks for the question. It sounds like your iOS device is not recognized in iTunes for Windows, while in recovery mode. The following resource may help to resolve your issue. While you should run through each step, the specific information related to your symptom is outlined in Step 5 (If the device is not recognized while in Recovery Mode).
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
hello i got problem. iphone doesnt restore even using itunes.its stuck in recovery mode and i cannt do anything with it.error 1015 is there any way to reinstall software even if itunes cannot deal with it ?
Usually this error occurs when trying to downgrade the iOS or in a previously jailbroken phone. In this case, you cannot get help here. The internet and Google are your best friends.
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I have had to put my ipod touch in Recovery Mode and tried to sync it with itunes but it wont restore itself. What can I do?
http://support.apple.com/kb/TS3694#error3194
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs
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