Ios 7.1 update interrupted, phone stuck with apple logo

My husband just bought a new 5s today and was updating to ios 7.1 while plugged into his Mac. He knocked the phone off the desk as it was updating and it came unplugged. Now the phone is stuck with the apple logo on the screen with the progress bar below it. He can't shut it off and iTunes doesn't recognize it when he plugged it back in.
What should we try in order to restore it to functioning again?
He's pretty p*ssed at himself right now and is phone less. Not real pleasant around here. <g>
Thanks for any help you can give me.
Paula

Try this:
Connect the phone to the computer. Hold the home and power buttons at the same time until the screen goes black and then the Apple logo reappears. At this point, release the power button but continue holding the home button. iTunes should pop up telling you it detected an iPhone in Recovery Mode. Follow the prompts to restore.

Similar Messages

When i restored my iphone 5 it shows 4013 and 4005 error and my phone was stuck with apple logo and above some letters where also there in black and white colour .

when i restored my iphone 5 it shows 4013 and 4005 error and my phone was stuck with apple logo and above some letters where also there in black and white colour . pls say me how to fix this plssss . my email = **********
<E-mail Edited by Host>

Wrong Forum

HT1766 my phone stuck at apple logo

My phone stuck at apple logo after i restored with itunes

Hi pippens314,
If you are having issues with an iPhone that won't start past the Apple screen after a restore attempt, you may find the following articles helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden

I have iphone 3gs 32 GB attempt to Reset-Erase all settings now stuck with Apple logo

I have iphone 3gs, i have downloaded free games and apps from app strore installed and it was working fine. i even updated the games a couple of times. Two days ago I attempt to Reset-Erase all settings & Content of my phone. It was stuck with apple logo. till now. What to do? Now it is stuck there and when I connect it to my PC it does not appear there also.
It is just charging and chargning only. when i disconnect it shows battery low.
Help please. Please... Please...............

Force the phone into recovery mode & restore it:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

My iPhone 4s stuck with Apple logo

I've just got a new 4s from Apple store. all of a sudden, it automatically reboots, but it gets stuck with Apple logo, dim, bright...I have tried to restore using iTunes but I can't. A message " error unknown" pops up again and again when I retried.
Any idea???

i have the same exact problem and im so frustrated. if you find a soulution can you let me know? i've been looking for ages and even tried a different computer

TS3694 hi i recently updated into ios 7.0.4 now i want to fully restore my ipad to resell but when i restore it it got stuck with apple logo and progress bar with 45% completed as firware file is downloaded using ipad 4 wifi itunes 11.3.8

hi i rescently updated my ipad 4 in ios 7.0.4 and for resell purpose i want to restore my ipad via itunes but it got stuck at apple logo and progress bar of 45% completed i tried it 50 times but it stuck on that exact point for hours i cant able to restore it and had no errors it just like freezes at one point i also uses dfu mode but got stuck at same problem using windows 7 32 bits itunes 11.3.8 ipad 4 wifi please help

My iPhone 5 wouldn't start after I turned it off a few minutes after writing this. It went into recovery mode and I had no choice but to connect to iTunes on PC and restore.
I restored to factory setting first, just to validate my phone was okay. For a second consecutive iOS update, the iPhone 5 did not update smoothly while connected to PC and iTunes - I had to retry two times before the progress bar for the update showed. (The exact same problem with the restart occured when I updated to 7.0.4.)
The good news is that I was ultimately able to restore the iPhone 5 to factory settings while running iOS 7.0.6. I did have a backup from about a month ago lying around and was able to successfully restore with that as well, so the damage done is almost negligible since I had my contacts, notes, mail, etc. backed up to iCloud.
Once I completed both restores, the sync with iTunes worked fine.

IPhone 6 plus stuck with apple logo, won't turn off!

I got my new iPhone 6 plus today. I set it up as a new phone I couldn't restore from backup as I needed iOS 8.1 to restore the backup of my 5s.
So after upgrading to 8.1 I reset my 6 plus to restore the backup and now its stuck on the apple logo.
I can't turn it off to get it into recovery mode, I've tried holding the home and power buttons, the device appears to restart, after a few minutes it flashes on a red screen for a split second then its back to the apple logo. I've restarted multiple times and same thing keeps happening.
iTunes won't recognise the device so I'm really at a loss to what I can do from here. Can't get into my local Apple genius bar until Wednesday and I'd really like it sorted before that.
Thanks for any help you guys can give.

Hi there thatgurlwho,
I would recommend taking a look at the troubleshooting steps found in the article below if your device isn't booting past the Apple Logo.
iOS: Not responding or does not turn on
-Griff W.

Update apps feature, Stuck at Apple Logo

anytime i try updating an app on the iphone, the iphone resets halfway through the download and then gets stuck at the apple logo screen... No matter how many time i try reseting in manually, it stays at the apple screen.
The only fix i have is by pluggin it up to my computer in itunes and way about 20 minute for itunes to tell me "iphone has timed out," then it usually comes back after i reset it one more time.
What is going on? should i never update my apps?!??
This has happened 4 times in 2 weeks!

This is unfortunately not uncommon, especially with the 3G, Apps and itunes 7. whatever. Bugs in the update, install, delete, sync and backup software.
Lucky for you apple fixed the problem just today.
There are multiple ways to fix this but I would recommend basically starting over with a fresh install of the latest firmware, which for me and most people has solved all of these issues.
1st) download and install iTunes 8.0
2nd) go into iTunes pref and make sure under devices that the box for "disable automatic sync"is checked. Then close itunes.
3rd) ** warning this is going to delete everything on your iphone ** take your bricked iphone, plug it into the usb port and simultaneously hold the "home" button and "on/off/standby" button (on the top). Once the apple logo appears let go of the "on/off" button BUT CONTINUE TO HOLD THE HOME BUTTON. Once you see the usb connect to itunes logo (could take a minute to appear) then let go of the home button, put the iphone down and open itunes.
4) Follow the directions to restore your iphone. during the restore it may ask you if you want to download and upgrade to firmware 2.1 If it does then do so. On the other hand it may simply restore you to firmware 2.0.2 or 2.0 If the restore does not upgrade you to 2.1 then once the restore is complete do not sync or do anything except the following. Go to the summary tab and click on check for updates. This should walk you through the process of upgrading to 2.1
Once you are running 2.1 on the iphone and itunes 8 you should have no problems. Install your apps, data, media and everything should work as it should without any crashes.
P.S. My iphone bricked 10+ times in the first week I owned it. Since 2.1 it has run smoothly as expected.
Hope this helps.

G4 10.4.11 Update resulting in stuck at apple logo start up screen

I recently bought a used G4 PowerPC with 10.4.4 installed. I updated it using a USB stick, seeing as I haven't connected it to the internet yet. The installation finished and the Mac restarted twice. The second time, it stayed on the apple logo screen a while. I haven't had a Mac before, so I assumed it was just finishing up the update. 2 hours later and nothing had changed. I don't have the original installation disk, but I have ran fsck, with confusing results.
It told me the computer "appears to be OK", but when I attempted to reboot, it said there were some segmentation faults. http://yfrog.com/j1dsc0000128j - http://yfrog.com/afdsc0000129j - http://yfrog.com/2mdsc0000130j - http://yfrog.com/50dsc0000131j .
I should also add that I swapped the CD drive for a DVD drive just before I updated, but the drive was working fine even before I updated, and the problem persists even after removing the DVD drive.
Message was edited by: EjikeAnyanwu

How ws that USB stick formatted? Where did you get the software on it from?
General advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
The 10.4.11 Combo Updater for PPC Macs is here: http://support.apple.com/downloads/MacOS_X_10_4_11_Combo_Update__PPC
And for Intel Macs: http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdat eintel.html
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.4.11 update here: http://support.apple.com/kb/TA24901?viewlocale=en_US
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.10 to 10.4.11. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari. Remember: Tiger up to 10.4.10 used Safari 2.0.4 or, if you downloaded it, Safari 3.0.3 beta. Safari 10.4.11 used Safari 3.0.4 which was not a beta. If Safari 3.1.2 on 10.4.11 is not the fastest browser you have ever used, then something is wrong!
Moreover, trying to revert to Safari 3.0.4 (or worse still, version 2) when running 10.4.11 or 10.5 can have repercussions, as Safari 3.1.1 uses a completely different webkit on which other applications like iChat, Mail and Dashboard Widgets etc also rely, and may entail you having to reinstall an earlier operating system.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party ad-on. Two such add-on that have been frequently mentioned here for causing such problems are Piclens and Pithhelmet. If you have them, trash them.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

My Ipad Screen is Stuck with Apple Logo

Help, Whilst using my ipad the screen froze so I tried to switch it off, it wouldn't switch off so I tried to reset with holding both buttons for 20 seconds it goes off but just reappears and stays stuck when I restart the logo is still there and cant do anything,,

It sounds like your attempt to reset is just turning off your iPad.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears. Release both buttons immediately upon seeing the Apple Logo

Ipod permanantly stuck with apple logo and not responding!

help help I had some problems changing my 3G ipod from a windows formatted ipod to a Mac formatted ipod. i tried reformatting using disk utility on the mac... and it took a really really long time so i disconnected the ipod... and now, the screen shows an apple logo... permanantly! and when i try restarting the ipod it does restart but it wont even switch off...
when i connect to my mac or my pc, no hard disk volumn shows up so i cant use itunes to reset ipod... what should i do!!??????? is there someway to force my comp to aknowledge that there is something at the end of the USB wire....

OMG i fixed it!!! okie what i did was... http://discussions.apple.com/thread.jspa?threadID=715583&tstart=75 follow the diagnostic thingy of pressing RW/FW/SELECT... all the other tests didnt really work well but when i randomly tested USB driver or something, it appeared on my mac!!!! so from there i was able to use itunes to fix it =)

Ipod mini stuck with apple logo displayed

My ipod mini only displays the apple logo, will not reset, and is not recognized by the computer (doesn't open iTunes or appear on the desktop when I manually open iTunes). Has charged all day so battery should not be the problem. When I try to reset, the apple logo will briefly disappear then immediately come back on. Cannot get anything else to display. Any suggestions??

Thanks. I tried to put it into disk mode but it wouldn't do it. The apple logo still displays, but now it blinks when plugged into the computer, and stays solid when plugged into the AC adaptor. It is my son's iPod and he just told the battery hasn't been holding its charge as long as it used to. But this sounds like more than a battery problem to me. What do you think? It was purchased in Dec of last year. Thanks for all your effort to help me!
theresa

IPHON3 3GS STUCK ON APPLE LOGO

I have a 3gs 32gb – had phone stuck on apple logo, put in recovery mode and restored to factory settings etc – still stuck with apple logo on screen!!!!help!!! what else can i try:(

I tried this - it shows the battery charging symbols etc - then after 30 seconds it goes back to the apple logo - i left it ages but it doesnt seem to be charging either

Can't restore iphone5C stuck on Apple logo at the last bar

I Can't restore my iPhone 5c ,after i did every step, my phone stuck at Apple logo at the last bar ??? Please Can you show me how to out of that?thks

Try holding down the home button and the power button simultaneously for about 20 seconds, it should restart your device, and most likely it will be ready to set up again.

My iphone 4 after update ios wont turn on and stuck in restore with apple logo and loading bar not move

When I update the ios on my Iphone 4 it wont turn on and I tried to restore it, but it stuck in restore with apple logo and loading bar not move at all, I contact apple support and they tried to help me but nothing work, then they told me to send it to replace it and I need to pay $149, that's mean if anybody has any problem with his iphone even the problem from apple software you need to pay, that's not fair at all.... I will try to sale all our apple device and by Samsung device to resolve this problems.

I believe this means that it is bricked, just sell it for parts, to someone like me

Ios 7.1 update interrupted, phone stuck with apple logo

Similar Messages

Maybe you are looking for