IOS 7 Activation Lock On My Supervised Devices

Running into huge road blocks with "Activation Lock" feature on iOS7. Our district has about 2500 student iPads which have their own apple ID. At the beginning of the year rollout we were on iOS 6.1.3. We have our students activate find my iPad app. If any re-provisioning had to be done to a device in 6.1.3 such as a passcode lock out, a simple touch with iTunes or Configurator would blow it out and you could move on with the device. Now activation lock in iOS7 has me in a real jam with no option but a complete wipe and loss of data for the student. Seems like I've moved from a scalpel to a chainsaw approach which is killing me. We all know we get handed locked up devices for a myriad of reasons most of which because the student either forgot their apple ID password or passcode. Has anyone found a technical work around for this? We supervise our devices using AirWatch MDM Agent, and use Apple Configurator to create our own profiles.

Hi KSUT,
I work for a school district too, and asked my Apple SE about what to do when we get iPads back that are locked. He told me about a new process to make this easier:
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked.  For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained.  After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
Other options include tracking down the person who previously used this iPad and have them follow one of the resolutions on this page: http://support.apple.com/kb/ts4515
Hope this helps and answers your question!
~Joe

Similar Messages

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    I don't know of one, but you might get a more definitive answer if you posted this question over in the iPad in Business and Education forum: https://discussions.apple.com/community/ipad/ipad_in_business_and_education?view =discussions.

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  • HT5927 Supervising a device to prevent Activation Lock

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  • Disabling iOS 7 Activation Lock in an enterprise environment.

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    If you want to risk your money, fine. 
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    That may mean jailbreaking, I'm not sure.
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    Or what about replacing the motherboard?
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  • Pls, help. Activation lock with old ID not my ID when update ios 7.0.4

    i bought old iphone 4s with ios 7.0.3, i signed in my ID icloud in setting. i update ios to 7.0.4. I get activation lock with old id not my id. I can't pass activation lock my iphone, pls...help me

    hoatrieuvan wrote:
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    The Apple ID and Password that was Originally used to Activate the iDevice is required
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    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818

  • Activation lock problems iOS 7

    Hi there,
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  • IOS 7 Activation Lock and the Enterprise

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  • HT201441 Find My iPhone Activation Lock: Removing a device from a previous owner's account. But what if You can't get a hold of the owner?

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    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818
    JohnMoney1 wrote:
    I went through all the steps of resetting the phone now its telling me to give the apple ID of the previous owner but i can't get a hold of them,
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  • Activation lock ios 7

    Dear Sirs
    Help me, please!
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    Thank you very much, and sorry for my broken English
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    With respect Stanislav Svischev

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