Ios 7/itunes 11.1.11 not updating contacts on 4s iphone

since i have updated my iphone 4s to ios 7.0.2 and itunes to 11.1.11, my contacts on my iphone are not being updated from my imac snow leopard 10.6.8 address book. 
is there something i don't know?  is this a known issue?
thanks,

Hello Green Jean,
Thank you for using Apple Support Communities.
It sounds like you are having trouble syncing your contacts information as expected with iTunes.
I recommend we start with troubleshooting the SyncServices folder with this article:
Mac OS X: Resetting the SyncServices folder
http://support.apple.com/kb/TS1627
OS X Lion and Mac OS X v10.6 Snow Leopard
If you see the Sync menu in the menu bar, skip to step 3:
If you do not see the Sync menu in your menu bar, skip to step 7.
Hold the Option key on your keyboard, then click the Sync menu in the menu bar:   
if you see the Sync menu but you are unable to open it, skip to step 8.
Choose Reset Sync Services.
Click Reset Sync History.
Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
In the Finder, choose Utilities from the Go menu.
Open Terminal.
In the Terminal window, type or paste the following command on a single line:
/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
Press Return.
Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $).
If the issue persists after that, I would next use this article to help resolve it:
Sync Services: Advanced troubleshooting for contact and calendar syncing
http://support.apple.com/kb/ts2481
All the best,
Sterling

Similar Messages

  • TS3694 Hello. I have an iphone 3gs 8gb factory unlocked. Currently its running on ios 5.0.1 and I am trying to update it ios 5.1.1 but its not updating. The itunes downloads the ios 5.1.1and gives back unknown error(3194). Please help.

    Hello. I have an iphone 3gs 8gb factory unlocked. Currently its running on ios 5.0.1 and I am trying to update it ios 5.1.1 but its not updating. The itunes downloads the ios 5.1.1and gives back unknown error(3194). Please help.

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Since updating to iOS 7 iTunes crashes and will not load on my 4s

    Since updating to iOS 7 iTunes crashes and will not load on my 4s

    I tried resetting to factory and that worked for a couple of hour then I ended up with iTunes crashing again. So I logged out and logged back in and so far so good. This has kept me working for 3 days now so I won't guarantee a fix but it seems to have worked.
    Go to Settings->iTunes & App Store click on your login email and select logout. I closed all of my open apps at this time and restarted my phone which was probably an overabundance of caution, but I wanted to ensure any temporary files were gone. Log back in and hopefully all will work for you.
    Good luck.

  • I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it.

    I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it. How do I fix this?

    If you're not a developer then you really should not have upgraded.
    I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades.

  • I am using itunes version 9.its not updating..Pls help as how can i update my itunes to the latest version??????

    i am using itunes version 9.its not updating..Pls help as how can i update my itunes to the latest version??????

    See this for Windows... http://support.apple.com/kb/TS1538
    and this for Mac OS X... http://support.apple.com/kb/TS1591

  • HT1692 After synching, I updated to newer version of iTunes. I do not have contacts on my phone - but I have all the messages and photos there still. How do I find my missing contacts?

    After synching, I updated to newer version of iTunes. I do not have contacts on my phone - but I have all the messages and photos there still. How do I find my missing contacts?

    Still no success.
    My problem, in part, is that I have 2 iphones. I transferred one to another computer that now syncs with iCloud. The other phone I was updating today on my old computer. It was recognised by iTunes, and automatically synched. Then I updated it to a newer version of iTunes, and lost my contacts on that iPhone. I have trawled to Windows Contacts but to no avail.

  • Hi, My iPad has iOS 5.1.1 and is not updating automatically. Yes I reconfigured as it came yesterday

    Hi, My iPad has iOS 5.1.1 and is not updating automatically. Yes I reconfigured as it came yesterday

    I thought about that, but where he states that "Yes I reconfigured as it came yesterday," I assumed that this was a new iPad 2 that he just received yesterday. The tagline shows iPad 2, FWIW.
    However, your assumption may be probably is correct.

  • ITunes could not sync contacts to the iPhone because an error occurred

    When I connect my iPhone to my iMac (OSX version 10.6.6), and open iTunes and select "sync" - everything syncs (my Apps, Music, Movies, TV Shows, Podcasts, books, Photos and Calendars). However, I get an error message popping up saying: "iTunes could not sync contacts to the iPhone because an error occurred while merging data".
    I have unchecked the contacts button in iTunes and then sync works fine.
    I have deleted all my contact in my Address Book on my iMac and tried to sync. Again, same error message as above.
    I have not tried to restore the iPhone as I am worried to loose my contacts saved on my iPhone.
    Who know how to solve this problem? Thanks

    Hi Charlotte
    I had the same problem for one year now and it affected my contacts, then later my calendar.
    I followed the Apple troubleshooting guides and finally managed to make it work again.
    First try the following guide:
    iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Window
    http://support.apple.com/kb/HT1692
    For me I noticed that after I updated ITunes to latest version (using the full uninstall from the last point of the guide above, section "Reinstall Apple Mobile Device Support and iTunes"), I could sync with another Windows user account (on another computer actually)
    Since I wanted my own account to sync again, I then used the advanced troubleshooting guide:
    Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
    http://support.apple.com/kb/TS2776
    In my case the point 4 in this guide helped, but since I had no MobileMe, I just killed the OS process SyncServer.exe, then renamed the SyncServices folder to SyncServices.old and restarted the PC.
    You should try all the steps in both guides in the order mentioned, to see which one can help, I don't advise you to start directly with a step in a guide
    Good luck
    Iphone 4, iOS 4.3.3, Outlook 2007, Win 7 64Bit

  • Suddenly iTunes says there is not enough space on my iphone

    After the updates and moving my library from my pc to my brand new mac book pro, iTunes says there is not enough space on my iphone!  How can his be?  it's the exact sae library that was on my pc...  the capacity bar in itunes indicates i have 3.2 gb free space and itunes says i need like 9 gb more...so i need an extra 12 gb more than original on my 16 gb iphone 3gs to have the EXACT same media, apps, etc??????  I un clicked all my movies and tried that, and not enough.  Un clicked all my music AND movie, still not enough and so on...
    3gs
    latest ios
    latest itunes
    latest lion osx

    This indicates corrupt files.
    A restore should resolve.

  • I have downloaded a french cd onto iTunes, but it will not show up on my iPhone or iPad.  The cd is both music and spokenk

    I have downloaded a French cd on iTunes. It is both speaking and music.  It has downloaded fine in iTunes but it will not transfer to either my iPhone or iPad.  Could someone advise please?

    Or 80 years in router years.
    Check the site of the manufacturer and see if there is an update for your router and install it. If there isn't one try restarting your router by pulling the plug on it and plugging it back in.

  • Message saying "The iTunes software server could not be contacted."?

    I'm trying to restore an iPod touch that has been locked forever and I can't remember the passcode. When I connect the iPod to iTunes, and hit the restore button, I get a message that says "The iTunes software server could not be contacted." Then below that is says to make sure that my network settings are correct, which I've done, and that the connection is active, which it is.

    Have you tried the following troubleshooting document?
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • ITunes could not sync contacts to the iPhone...the iPhone canceled the sync

    My phone refuses to sync ANY contacts. When iTunesis performing the Sync process, it ends stating that "iTunes could not sync contacts to the iPhone "MyPhone" because the iPhone canceled the sync."
    This happened originally when I was running OS 3.0. As a fix, I upgraded iTunes and then my iPhone to the latest versions - v9.0.1.8 and v3.1.2 respectively.
    I just finished doing a "reset all content and settings" and still no dice. Unfortunately, this won't allow me to sync until after I restore a backup, so I'm sure I'm bringing corrupt data back into the phone.
    I tried changing my contacts to sync to my Windows Address Book, instead of the GMail that I use. No luck.
    HOW can I simply ERASE the contact database on my iPhone so I can get it to sync again?

    ...and an update.
    I tried manually adding some contacts to the phone and they just don't save. The contact list stays empty.

  • Phone won't open in Itunes and I can't update my software in Iphone. There is no software setting in settings

    Phone won't open in Itunes and I can't update my software in Iphone. There is no software setting in settings

    If you are saying that your phone is not appearing in iTunes see either http://support.apple.com/kb/TS1538 (windows) or http://support.apple.com/kb/TS1591 (mac) for troubleshooting steps.
    If that isn't what you mean, please explain further.

  • I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?

    I have the iPhone 5s. I synced it with my Mac and got all the old apps from my old phone. I was not able to update any of the apps on the old phone and they will not update on the new iPhone 5s either! What can I do?

    Hey there rmflint,
    It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them? 
    App Store at a glance
    http://help.apple.com/iphone/7/#/iph3dfd8c19
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I have Windows 8 and Itunes 64 bit.  Not able to synch any iphones or ipads with this version.

    I have Windows 8 and Itunes 64 bit.  Not able to synch any iphones or ipads with this version.

    A Google search should provide a number of instructional links.

Maybe you are looking for