IOS 7 mail deleting from server

since updating to ios7 mail is deleting messages from the gmail server even though I have it set not to - argh - any ideas?

Hello whizzo,
Thank you for using Apple Support Communities!
Check out this setting to see if the option to group by thread is turned off or on.
Mail settings
Go to Settings > Mail, Contacts, Calendars, where you can:
Turn on Organize by Thread to group related messages together
From: iPhone User Guide
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Regards,
Sterling

Similar Messages

Verizon mail deleted from server is not deleted from IPAD2 but works fine on Android

I have both an Android phone and an IPAD. This Android (RAZR) and my previous one (Droid2) worked fine. Mail deleted from the server is also deleted from the phone. Deleted from phone would delete from server. Worked great. On IPAD, when setting up the Verizon mail account, it defaults to POP and I can set it to delete from server when removed from IPAD. However, mail deleted from the server is not deleted from the IPAD and so I have to remove it manually (a second time). Why does it work on Android and not on IPAD? Settings on Android appear to also be for POP. Can anyone help with this? It's too hard to believe that with so many people using IPADs, that this is such a problem. I've read that Verizon isn't supporting IMAP, but how in the world is the Android phone working?
MrBigHands

Any mail service POP downloads a copy of the message to the phone. It would then need to be deleted from the device itself. What you are referring to where its deleted in both places is an IMAP type email service.
Anthony_VZ
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Can't setup pop account and all mail deleted from server!!

Trying to set up a mail account as pop. But Mail is determined to set it as imap.
I've humoured it and gone through the process.
After clicking 'create account' it gives the message that it's downloading 500+ messages. Once it's finished, nothing is in the inbox.
To make matters worse, every single email has been deleted from the server. I do have a backup of my important emails but if this is something which is not isolated to me, then I feel sorry for anyone who does not have a backup.
So...
Is there a way to manually setup my account with settings of my choosing?
Or, is this just a case of Apple deciding whats best for me and resistance is futile?
Cheers

I'm not sure what Mail version you're using and you can't change an existing IMAP account to POP, but you can add a new pop account in Mail 6.0 in a round-about way.
When you're setting up the account it will only try it as IMAP, so in the first segment where it asks for the password, purposely enter the wrong password and click continue. An error message will result, then click continue again and you will see a new window with a pull-down menu to select POP. From there you can manually fill out the rest according to your server's settings. (Don't forget to put in the correct password this time.)
In your case, I'm not sure how your messages left your server, but if you have webmail for the account you can check the trash there. Also, you will have to delete the IMAP version of the email account before you can use the address for the new POP account setup.
Personally, I use IMAP on my iPhone and POP in Mail for a more manual control of my accounts, so I know how you feel. Hope this helps.

Help needed - E-mail Deleted from server

Hello Everyone !
I just got my Z30 a week ago , and hope i get help with this
My problem is that i realized that some e-mails of my gmail account are not on web server but are on my phone , yet iam sure i didn't Delete any mails from my Z30 !
I really need that my BB wouldnt download e-mails and delete them from server , i need them to be on gmail whenever i need to see them or from another phone or client .
Can anyone help with that please ?
Thanks

Hi and Welcome to the Community!
It all depends on a great many things:
How exactly is the GMail account integrated to the device? IMAP? POP? EAS?
How exactly do you have your device configured for deleted item reconciliation? Delete from device only? Delete on both device and server?
Is there any other client email software running (e.g., Outlook, Thunderbird, etc.) and interfacing with this GMail account? If so, are they perhaps the culprit with this deletion activity?
Is this the case all the time? Just with some items? It would be quite unusual to have this behavior with only some items...typically, it's "all or nothing".
Is this deletion from the server happening as the items are synchronizing to your device? Or, is it happening after some other interaction by you with the items?
Sorry for so many questions, but your post was a bit confusing:
ahmed_hesham wrote:
My problem is that i realized that some e-mails of my gmail account are not on web server but are on my phone , yet iam sure i didn't Delete any mails from my Z30 !
There is no setting that would act this way...if you delete it from your device, then it may or may not delete from the server -- it depends on the settings you have configured on your device. So the wording there is a little bit confusing...
ahmed_hesham wrote:
I really need that my BB wouldnt download e-mails and delete them from server , i need them to be on gmail whenever i need to see them or from another phone or client .
The only time that might happen is with POP...which, IMHO, is a "dead" technology...IMAP and EAS are so much better, and should always be used if available (and, for GMail, IMAP definitely is available, and EAS might be available depending on a number of other circumstances).
Good luck and let us know!
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IMAP option to not delete from server OR recommend alternate mail app?

Using POP in Windows computer and IMAP on iphone.
In the iphone, POP has the opton to "delete from server: never"
There seems no way to accomplish this in the stock mail app when using IMAP ?
Using POP on the iphone is not an option due to the longstanding issue of the Apple mail apps not sending a proper termination signal back. The mailbox remains locked until the server times it out for inactivity and cleans up the stale lock after 10 minutes. The result is "wrong password" on the computer if it then tries to retrieve during that period. It's a feature of POP by design to use a lock to prevent corruption caused by simultaneous access to the mailbox. BUT, BB,Android,Windows all handle this correctly so that their POP transaction (and the mailbox lock) only lasts seconds! Only ever see this persistent lock with Apple mail clients
The user likes to keep his phone inbox clean, he will delete messages as he deals with them as well as messages he is postponing to deal with on computer later.
Moving messages to a 'later' folder won't help, as that 'later' folder will not be available thru POP (for the computer)
They also don't want to use IMAP on the computer because they don't want their communications stored on the server any longer than necessary.
Can anyone recommend:
- Windows IMAP client which downloads all and keeps a local copy of inbox which does not synch with server inbox.
- Alternate mail app for iphone which allows "delete from device only // never delete from server "

That's not how IMAP works. If you want to keep the inbox clean, but not delete the messages, create folders and move the messages into them for later review.

Can't access the "delete from server" option in AOL mail setting.

iPhone 4s, ios 5.1, Verizon customer. I have never had an issue until this phone. Any ideas why I can see the "delete from server" option, but I can't check it? It's really annoying to delete emails from my phone and then have to go back and delete from my computer.
Thank you in advance.

Is the email account that has this problem a POP account or IMAP. If POP, there should be a setting in the account's setting that determines whether an email is deleted from the server when downloaded. If IMAP than deleting on the device should delete on the server and other devices/computers. A problem can occur if the other devices have already downloaded the same email that you are trying to delete. It may take some time for it to delete from other devices. And some providers have bugs in this process. My carrier is Verizon, but I never use their email service.

Mail not moving messages or deleting from server until application quitted

I have an Outlook.com email account. When I delete messages or move them in Apple Mail, the change is not reflected on the server until I quit the program completely. This isn't happening with other actions. Mail is immediately marked as read or flagged on the server for example. When I move or delete messages in Mail they actually show up in both the original location and the new location until the application is quitted.
Anything I can do to fix this?
OSX Mavericks 10.9.1
Apple Mail 7.1

Hi Thomas
Yes...personal folders are mailboxes I've created to organize my mail. I know as a fact that this messages still are on the server even after moving them to "personal folders". anyway I think i can get around this issue by rightcliking on the account and then getting account information. I can then filter by "removed from my mac". at that stage there's an option to select those messages and "delete from server"...I think this will work...will try now.
Thanks for your help

Deleted pop mail not deleted from server

mail retrieved from pop acct & deleted, and trash emptied, is not deleted from server, so it gets re-retrieved.
settings>delete from server> when removed from inbox, but the msgs are still on the server as viewed from the isp's web interface.

been there, done that;-}
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Numbers: 465
it seems mail.app is designed for imap, in that msgs can't be deleted when d/l'd by default, but must be config'd "when moved from inbox"

HT3228 My Bellsouth/Yahoo mail automatically deletes from server on my iPad Mini. There is no option under Advanced to change this to "never". This does not happen on my iPhone or my Mac.

I have a new iPad mini. My Bellsouth/Yahoo mail account deletes mail from the server. There is no setting under Advanced to change delete from server. this is not a problem on my iPhone or MAC, only the iPad. It is also not a problem with my other mail accounts.

Because Airplaying to a Mac natively is not supported.
Using AirPlay
As discussed in the article, newer Macs can AirPlay to an Apple TV or Airport Express.

Deleting from server with POP

I got my iPhone last week and can't seem to get the email working correctly, not correctly, but how I would prefer it to me. I have set it up as a POP account, and love it as a POP - I get my emails even when my outlook is open, it pushes, everything BUT I set it up to to delete from server when delete from inbox, but yet, when I do delete from the phone, when I open outlook on my computer, the emails still come through from the server. I have also tried the IMAP but don't care for it as much because my emails don't come through if outlook is open, don't push as timely, and if they do, don't alert me as new mail, or with the dot next to them to be unread, unless I have Outlook closed. However, if I delete from phone, it does delete from server. Since I have 'delete from server' setup for POP, does anyone know what I can do to correct this to where it'll work correctly? I would prefer to use POP because I like the way I get my emails on phone even if outlook is open, marked new, and alerted but just want them to go away like the setting says!! I swapped from a Blackberry and when I deleted from BB and server, the emails didn't come through when I opened outlook so I'm definitel used to that feature. Thank you!

Messages are not pushed with a POP account - messages are fetched from the server automatically or manually, and the same with an IMAP account unless the IMAP account supports push access.
The following accounts support Push access for received messages with the iPhone's Mail application.
MobileMe.
A Yahoo account created with the Yahoo account preset, which creates the account as an IMAP account with the iPhone's Mail application along with having Push access for received messages.
An Exchange account accessed via ActiveSync with the Exchange Server.
I have also tried the IMAP but don't care for it as much because my emails don't come through if outlook is open, don't push as timely, and if they do, don't alert me as new mail, or with the dot next to them to be unread, unless I have Outlook closed.
An IMAP account is specifically designed to be accessed with more than one email client with the ability for more than one email client to access the incoming mail server for new messages or access any other server stored mailbox at the same time, so this shouldn't be a problem.
Although it is possible to access a POP account with more than one email client, a POP account is designed to be accessed with a single email client only. Two email clients cannot be connected to the incoming mail server for a POP account at the same time, which is supported with an IMAP account.

Email access via POP3 not being deleted from server

I have sync'd my phone to my Verizon.net account and everything seems to work great... except one thing. When I delete the email from my phone a copy of it still stays on the server. Unfortunately it is the Droid X and unlike the blackberry it does not give me the option to select to delete it from the mailbox as well. Is there any way to make a setting on my verizon.net account that will provide for better sync'ing? I would like to have my email both on my PC and on my phone - but the point of accessing my email on the phone is so that I can delete the junk and keep what I need to ... this is making me have to do the work twice.
PS I searched through the threads for a similar issue and only came across one. However, the topic was closed by an admin stating that the issue belongs in the wireless community. I'm not sure I agree with this only because the issue has to do with accessing verizon.net mail via POP3 more than it does with the phone being used to access it (I would think anyway). In any case if anyone has some input on this I would appreciate it.

AFAIK, the device in question would have to "delete from server when deleted". The web page (server) has no way to know when you delete it from the phone. The computer can do this, but without that feature on the droid, I think your stuck.
====================================================================================
Error exists between keyboard and chair.

Spam/Junk not deleting from server

Up until recently I have been using Entourage 2004 to view my half dozen different email accounts (some POP, some IMAP). I have a work desktop G5, a traveling MacBookPro and a PowerBook G4 at home. On one particular account the junk has begun flooding in.
In Entourage, I simply clicked on the envelope icon, clicked "delete from server" then deleted it from whichever computer I was running, and never again saw the offending email.
I switched to Mail in Leopard because I felt iSync would be a major help in bringing all computers together. I would have copies of sent mail as well as received mail, and so on.
The problem is: when I delete junk from one computer - it's still there waiting for me on another computer. I know this because if I run Entourage again, all the junk comes pouring back down the line.
How can I delete selected stuff from the servers?
Cheers,
SNaP!

I think more of a Mail application issue or a Mail application issue only.
This doesn't resolve the problem, but although a POP account can be accessed with more than one email client, a POP account is designed to be accessed with a single email client only. This isn't a problem with an IMAP account which is designed for this very thing.
Which Comcast app are you referring to? Is there a Comcast app via the iTunes app store? If so and you want to ensure messages are deleted from the server after being accessed with your iPhone, you need to use the Comcast app.

Some messages not deleted from server after downloading

We have about 1,000 mail users, all of whom use Apple's Mail app to retrieve their mail using POP. We've seen users' mailboxes on the server where not all messages have been deleted after downloading, even though the user's app has been configured to delete messages immediately after downloading. The strange thing is, undeleted messages appear in large non-contiguous blocks of time. Like there will be 100 messages from January, then 250 from July, and so forth.
Has anyone seen this behavior? Can anyone help me a) understand why this is happening and b) how to fix it? Thanks in advance to whoever can help.

Thanks- but I don't want the messages deleted when they are deleted from my Mac, I want them deleted when I download them. However, I just found the setting so I'm fine.
Thanks, again!
set delete from server when deleted from my mac in mail preferences
And if you want you could tell us a little more - like what type of account, what settings, etc

Delete From Server doesn't exist

Hello.
I've just bought an Ipod Touch, firmware is 2.2.1.
I've set up a Gmail account with it and if I delete a message from it, it also deletes from the server. I don't want to do that...
I've searched a bit and it seems to have a Delete from Server -> Never option, but I wasn't able to find it.
I took a pic from the menu where it's supposed to appear and you can see it here:
http://img233.imageshack.us/img233/5435/itouch.png
Thank you very much,
Gabriel.

I could be mistaken, but it looks to me like you have your iPod email set to connect to Gmail as IMAP. If your email account is set up as IMAP, the mail is only and always on the server, so when you delete the email, it's by the nature of how IMAP works deleting it from the server. Only if you have your email set up as a POP account, so that mail is actually downloaded to your iPhone (not just being read from the server), do you get the option to set whether you also want the email deleted from the server.

HT201320 Once I have downloaded email on my iPad the same is not downloaded on my laptop. Have tried all settings including choosing the setting DELETE FROM SERVER:NEVER and REMOVE FROM SERVER:NEVER

Once I have downloaded email on my iPad the same is not downloaded on my laptop. Have tried all settings including choosing the setting DELETE FROM SERVER:NEVER and REMOVE FROM SERVER:NEVER

Hey rbrylawski, just wanted to let you know that my ipad email problems have been solved. Called Apple Sup in OZ, I'm in NZ. Daniel Barber was the support tech from heaven!! I was about to return the ipad but solving this issue reset my faith in phone support.....perhaps until I call a differnet companys phone support eh? Anyhow, for reference the fix is below. My accounts are all POP not IMAP, and the primary smtp server setting had defaulted to have SSL switched on and the port was set to 5XX (something, cant remember). Anyhow, SSL was switched off and the port was swithced to 25. VOILÀ!! Settings/Mail, contacts, calendars/My POP mail account/smtp/primary server/ >>> server on, no username and password, use SSL off, no authentication, Server Port 25 Thanks for having a crack at it. This might help when assisting another user. Cheers Tonino

IOS 7 mail deleting from server

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