IOS 7 Update and Configurator Problems

Question

Since the iOS 7 update, we have been unable to 'Check In' devices with Configurator, and refreshing devices has been difficult.  We have iPad 2s and Configurator 1.3.1 running on Mac OS 10.7.5.  Sometimes the message is, "Could not create a backup", and sometimes the message is, "Unable to fetch a list of installed apps". Is anyone else having the same problems? 
We have updated all software - OS, Configurator, iTunes, and all iOS Apps.  We have 4 paid apps (iMovie, Pages, Keynote and Configurator), and no free apps for the VPP account on each iPad.  Each iPad is named and assigned to one student.  Students have their own iTunes account to add free apps as needed.  The only way I have found that this works without error is to delete the student name from "Assign", but then I can't transfer any of their information when a device has problems. I have tried this with devices that are not having any problems to make sure it is not related to other problems.  These problems did not exist until the iOS 7 update.  Hopefully a Configurator update will be on the way soon?

Answer 1

andrewgodin wrote:
Here is what worked for me in dealing with this hot mess.
Using iTunes, I went to each individual iPad and restored it to factory settings.  Takes about 5 minutes per iPad. 
When it was done, I didn't set it up as a new iPad, I simply clicked the "eject" button so it no longer appeared in my list, which prevented me from restoring the same iPad twice and wasting time.
Once all of them were done, which took an entire day, I opened up the updated version of configurator.  All of the iPads restored and installed the apps that I need and the problem was solved.
Did this about five minutes ago.  Time will tell if it sticks, but for now, they are fixed.
You could probably try to downgrade your iOS7 cart back to iOS6, that's what I ended up doing.