IOS 8.0.2 on iPhone 6 - Stalled due to Restoring from iCloud
My iPhone 6 has been restoring backup from iCloud for 3 days... and won't let me Install iOS 8.0.2 until completed. How do I unstall this process?
Hi Russell Ritchie,
Welcome to the Apple Support Communities!
There may be several troubleshooting steps I would recommend in this type of situation. I understand that cellular data connections not working as expected can be very frustrating as well. Please follow the troubleshooting steps located in the attached article to help you isolate and troubleshoot your cellular connectivity.
iPhone: Troubleshooting a cellular data connection
Cheers,
Joe
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my new iphone 6 plus has been restoring from iCloud backup for days. I do not have all my apps or music yet. How do I fix it?
Hello Bernharp,
Thank you for participating in the Apple Support Communities.
It sounds like your iPhone 6 Plus is taking a long time to restore from an iCloud backup. I can understand why you'd be concerned after several days of waiting.
This might happen if your backup contains a lot of content such as pictures or your Wi-Fi connection isn't consistent.
If the restore still hasn't completed, take a look at the information in the "Restoring my device from an iCloud backup is taking a long time" and "A message says restore incomplete or some items could not be restored" sections of this Support article:
If you need help restoring from an iCloud backup - Apple Support
Sincerely,
Jeremy -
My iPhone 6 Plus won't restore from iCloud Backup
I had backed up my iPhone 5S nightly, including an hour before I got into the apple store to get my 6 Plus. It will not restore from iCloud to the new phone, no matter which of the old backups I choose. Has anyone else experienced this and if so how did you solve it?
Yes, yes & yes, I am on my home wi-fi & have tried on a personal wi-fi hotspot while out, I had enough iCloud space before, but after deleting my last backup I've got loads & my phone stopped automatically backing up, so have been trying using the backup now button.
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tryed to restore iphone 5c get an error message theres no info on it anymore and halfway through restore process it gives me an error
The iCloud backups just dont work for me so I use the computer backup intead and works fine. If you can make a computer backup.
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IPhone 4 taking long to restore from iCloud backup
Hi, I'm restoring my mothers iPhone 4 (Dont know if its CDM or whatever...) and the restore is taking SUPER long, I have the iPhone 4S and it takes 6 minutes, hers takes hours... Were backing up from the same Wi-Fi and her backup is just a big larger. Right now it says 70 hours! I have a fast Internet connection...
edit: It is still on the "Restoring Settings" part of the iCloud Restore. Shes very impatient, any way i could skip this and just keep all the contacts?!
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I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops
Hello khanhlinh98,
I would recommend performing the following steps in order to stabilize your iPhone.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see the battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
I backed up the phone and updated to ios 7.0.4 which took about 2 hours. Now the phone powers on and says hello in different lagnuages and says to slide to setup. I am asked to choose a network and then if I want to setup as a new iphone, restore from icloud or restore from itunes backup. When I select restore from itunes the screen says "connected to itunes". In itunes I select restore from backup however after a few seconds itunes says that it cannot restore beause there is not enough free space on the iphone. During this attempt to restore I see the home screen and my screen saver and everything for a split second, then the phone powers off.
I see in itunes that all of my photos and data are still on the phone however I cannot get into the iphone.Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost. -
My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?
Welcome to the Apple Community.
Yes, update first, Settings > General > Software Update.
Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from. -
My camera roll will not restore from iCloud after updating my iPhone 4 to iOS 6. It shows I have 1.7 gigs of photos stored on camera roll but none are appearing on my phone. Everything else restored from iCloud. When I go to iCloud.com my photostream is not there.
A response I put together from another post. Also going into iTunes and choosing to sync phone to iCloud then back "this computer" sometimes works.
First thing.. Stop where you are. Don't try to sync, update, hard reset, iCloud... Just stop.
Check on your phone under 'SETTINGS' 'GENERAL' USAGE'. It should show some value for PHOTOSTREAM. Also, connect to iTunes and you will notice at the bottom of your phones summary page that there is a large amount of 'OTHER' data.
I used third party software called iExplorer (formerly iPhone explorer). In this program you select 'MEDIA FOLDER', then 'DCIM'. In the various apple folders (IE: 101APPLE) you should be able to preview your photos and copy them to your desktop.
From there sync them back to your device through iTunes or whatever method you use.
There is a simpler solution I'm sure, which may involve using iExplorer to delete some .plist files then restart the phone and let it rebuild. I'm going to try it myself AFTER I've finished copying all the photos to my MAC
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Using ios 7.0.4 can a group email be sent either from icloud or iPhone by a means other than selecting the individual Contact, ie; can the group be selected and then an email composed that will send the message to all group members.
Hi Richard,
Thanks for the reply - I think I've sorted it though and there isn't actually an issue.
The whole group wasn't receiving the NDR, only the group manager which I setup a few weeks prior. This is a new feature so it complies with certain RFC's, basically the group manager will recieive the NDR to let them know there is a problem.
Something to do with mass mailing and unsolicited mail.
Ta
Ian -
I am switching from an iphone 4s to a 5s. When I try to restore from icloud and then choose a backup, it tells me "No iCloud backups are compatible with the version of iOS on this iphone." How can get into my new phone to update?
UUpdate the new iphone to iOS 8.3 before you try to restore the backup.
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Help updated my ipad with IOS 7.0.4. It asks me what language, chooses my wi-fi and then asks.........1 - set up as a new ipad, 2 - restore from iclouds or 3 - restore from itunes but won't restore as not enough memory! What do I do now?
I don't want to lose all my pics, songs etc
Whats my next move as I CANNOT use the ipas at the moment!!!!!!!!Your iPhone's iOS must be same or newer than the one in backups. In your case it is older so you need to update your iPhone and then recover it with backup.
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I had a new handset delivered today due to my old one being damaged. As I went to restore from iCloud backup it is telling me I can't due to the handset not having iOS 7.1. How can I resolve this issue?
Could I select 'Set up as New IPhone' and then update to iOS 7.1 and then proceed to restore the phone from my most recent iCloud backup ?
Any help with this issue is greatly appreciated.Hi again razmee209!
It has been updating since your last message and it says there's another 6 hours to go, does this sound right or is there a possibility I've been sent a re-con and the update will slow down my new handset considerably?! -
I just updated my iphone to ios7 and I keep getting stuck at the 'Set up your iPhone' screen. I click 'Restore from Itunes Backup', but it only ends up restarting after restoring and fails to get past the 'Set up your iPhone' screen. Any ideas?
Normally, I would suggest restoring the iPad and uninstall and reinstall iTunes but you have done both of those things - more times than you ever imagined!
Have you thought about turning auto syncing off?
Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
If you do this you can backup the iPad right away before it syncs. You may want to go into all of the iTunes tabs and just make sure that all of the current content on the iPad is selected to sync before you actually do sync.
This doesn't solve the problem, but it would prevent the automatic sync and erasing content. Hopefully, in the next few days- when iOS 5 is released - you will also be relieved of this weird iPad behavior - since the iOS devices are supposed to become PC free.
BTW - and this is no excuse for what you are experiencing, but I have found that some of the game apps that I had on my iPad turned out to be quite troublesome and after I removed them, my problems went away. I know that is almost sacrilege with regard to the Angry Birds addiction .... But I'm just saying ... -
HT4859 Restore from iCloud without updating iOS
How do I restore from an iCloud backup iOS6.1 when I have a brand new iPhone 5 with 6.0.2?
Restoring to an iCloud backup doesn't restore or update the iOS, but you have to be running the same iOS or higer as the device whose backup you are restoring to. Restoring the backup has to be done in the initial setup process. If you have any data on your phone now that is not in the backup that you want to save you'll need to do that first. Then go to Settings>General>Reset and tap Erase All Content and Settings. You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup (see image below). Be sure you are connected to wifi and your charger as this will take some time to finish.
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