IOS 8.3 update leaves me unable to pair a Configurator-supervised iPhone

I've used Apple Configurator to supervise an iPhone 6, in part to prevent the phone from pairing with any computer but my own (a MacBook Air 11" from 2013 running OSX 10.9). I updated the phone to iOS 8.3, changed nothing else, and now the phone won't pair with my own computer or any other. As the screen cap shows, I get the error: "This iPhone is supervised by another computer and cannot be used with this computer." The iPhone apparently does not recognize that it is in fact attached to the supervising computer.
I checked the pair-lock records in /var/db/lockdown and they're just as they were. (I was following instructions there from this post.) I archived the lockdown folder, restored from a backup, and got the same result. I've rebooted both the Mac and the iPhone. No joy.
I do NOT want to wipe the iPhone and start again. For security reasons I do not back up my data to iCloud; I use only USB local sync and backup the computer securely. I do have a very recent backup on the computer, but of course I cannot restore it to a phone that refuses to pair.
I did use Configurator to set up a password on the iPhone that can remove the supervision profile. I can delete the profile and then connect to my Mac.
BUT: If I do that I'm pretty sure I can't set up supervision again without erasing everything from the phone. After erasing and supervising the phone, I don't think I can restore from the backup. Doing so, as I understand it, will either (1) remove the newly installed supervision profile or (2) restore the now-in-use supervision profile that does not recognize my Mac as the supervisor.
The most painful loss, if I have to wipe the phone, would be my hundreds of keyboard shortcuts. I know from extensive research that they cannot be restored, even with third party tools, from an iPhone backup.
Please, someone, help me restore the pairing of my iPhone to my Mac without wiping the phone.

Solved it, so I may as well say so here for the record. I don't know that all this was necessary but I:
- updated from OSX 10.9.5 to Yosemite (not enough on its own; launched iTunes and still no pair)
- updated Apple Configurator
- launched Configurator -- and it saw the iPhone. I quit without doing anything else
- launched iTunes -- this time it paired as usual with the phone
It may be I could have simply launched Configurator in 10.9.5, but I didn't try that first.

Similar Messages

  • Unable to pair studio beats to iPhone 6

    I have the latest pair of Studio wireless beats and an iPhone 6 fully updated.
    I am unable to pair the two together. Have followed instructions from: the dre beats website.
    Any help would be useful!

    Found this on another thread. Maybe resetting the Beats will help. http://www.beatsbydre.com/support/troubleshooting/wireless/reset-wireless.html
    Make sure Bluetooth is turned on for the iPhone, then place the Beats into discovery/pairing mode and follow the directions on the screen.

  • Ios 8.3 update means no longer connecting to wi-fi on iPhone 5s

    Ever since upgrading to ios 8.3 my iPhone 5S no longer connects to my own wi-fi while IN MY HOUSE AT ALL, it won't even FIND IT - this is completely unacceptable and I've already incurred extra data charges because of this! I have tried all the work-arounds and none work, I could be sitting beside my router and it won't find it meanwhile none of my other products (iMac, Apple TV, iPad are having this issue).  I have to resort to putting my phone on Airplane mode to avoid getting charged extra fees - this is just not acceptable, Apple needs to address this ASAP and forgo giving me more EMOJI's - I mean really?  This is the hugest fail I've experienced with Apple but it's a huge one... when your errors start costing me more money or making it so I can't even leave my phone on in case my daughter's daycare calls that's not fair nor acceptable.  I've seen a whole slew of threads with the same issue and still no statement from Apple, your image brand and it's messaging are no longer aligning together... this is not the legacy Steve Jobs wanted to leave behind I'm sure.

    I spoke to Vodafone and they just said to send it in for repair. 5-7 working days, hmmm.
    Has nobody got any ideas on this?
    Today things have changed a little. Now what happens is that the wi-fi symbol comes up on the status bar, but when I try to load a page in Safari, it just says 'connecting' for a while, then the wi-fi symbol goes off and the GPRS circle comes back.
    Thanks.

  • After recent updates I am unable to airplay music from my iPhone 4s to Apple TV

    I have iPhone 4s updated to os6 and new apple TV the black one. it was working fine but recently I noticed I can no longer do airplay. I can not even mirror stuff anymore. everything is updated, whats the deal? I tried regular player and that has no icon for airplay either. Wisky tango foxtrot?
    P.s. everything is synched up with the same good wifi network theres internet on both the apple tv and iphone 4s everything is updated but airplay does not work...

    In iTunes go to View>Show Sidebar.  This will make it look and behave more like previous versions.  Then connect your phone, click on it's name on the left side, go to the Music tab and make sure you haven't selected Sync your entire library.  You may want to check the songs in your library that you want on your phone, then go to the Summary tab of your iTunes sync settings and select Sync only checked songs and videos, then click Apply at the bottom to sync your phone.  This should transfer only the checked songs and remove the rest.

  • Ever since I did the iOS 7.1 update I can no longer download pictures from my iphone 4s to my PC?!

    I have downloaded tons of pictures before the 7.1 update by pluggin in my phone via usb cable and hit "trust" and my camera roll came up.  Move pictures of and it worked fine before... now it won't!  What's the deal?  Ready to throw this phone in the trash.  Why can't you make your stuff compatible with the rest of the real world?

    OK, I finally got an agreement screen with an accept button. I went to add the iTubes Radio app and it came up and I accepted. So I am in business again!

  • Since getting iOS 7 and updates peripheral USB and sync for Itune's is not working.

    Since getting iOS lion and updates I can no longer sync my ipad, or iphone with out being told is no longer authorized on my computer.  Also I can only use the USB port on the back of my Imac for my ipad, and iphone.  Is there a solution?

    I can help with the "IR Receiver" part of your question. That's the piece of hardware inside older MacBook Pros (MBPs) that lets them work with the Apple Remote. "IR" is the standard abbreviation for "infrared," the portion of the electromagnetic spectrum used by remotes for many common devices (stereos, cable boxes, Apple TVs, etc.). The remote sends a coded stream of IR pulses; a corresponding receiver in the target device "sees" the infrared light and decodes it. The MBP's internal IR Receiver sends the received signals to the processor via USB through an internal hub.
    The most recent MacBook Pros have dropped the IR receiver and no longer work with the Apple Remote.

  • Call Forwarding Breaks with iOS 8.3 Update on iPhone 6 and iPhone 6 Plus with AT&T

    Ever since the iOS 8.3 Update, call forwarding is no longer working on my iPhone 6 Plus.  I have spent dozens of hours troubleshooting with both AT&T Advanced Business Technical Support as well as many hours with top technicians from Apple at my local Genius Bars.
    This is a critical bug for me as I used to use the call forwarding option multiple times a day, EVERY DAY, because when I am in certain business locations my mobile phone gets no reception and calls go right to voice mail.  I need to have them forwarded to the land line I'm located at. 
    APPLE, PLEASE HELP!!!
    I've done extensive testing, and this seems definitely to be related to Apple iOS 8.3, and it seems to be specific to the iPhone 6 and iPhone 6 Plus ONLY. 
    To illustrate the EXACT problem:
    A: Settings -> Phone -> Call Forwarding
    B. Call Forwarding - Turn on
    C. Enter Number and return to previous screen by touching the blue "Call Forwarding" to return to previous screen.
    D. Call forwarding button is "green" for a split second, then returns to previous OFF state and no forwarding number is displayed.  DOES NOT WORK.
    NOT AN AT&T PROBLEM.  IF SOMEONE IS EXPERIENCING THIS WITH OTHER CARRIERS PLEASE COMMENT HERE.
    Further validation this is isolated to iOS 8.3 on the iPhone 6 and 6 Plus ONLY and not the sim card from AT&T...
    Here are the latest steps I did with my AT&T sim card and my wife AT&T sim card (she has an iPhone 5s):
    1. Removed my sim and put it in the 5s. The phone said that a "carrier update" was required and I selected "NO" to that prompt.  Call forwarding functionality worked as expected on the 5s running iOS 8.3
    2. I removed the sim from the 5s and re-inserted it.  This time I selected "YES" to do the carrier update to eliminate that as a variable, and the call forwarding functionality still worked as expected.
    3. I then placed my wifes sim in my 6 Plus. Call forwarding functionality does NOT work on the 6 Plus (was not prompted for carrier update). Also, keep in mind this is my second phone (Apple provided me with a new iPhone 6 Plus when they couldn't resolve the problem at the Genius Bar after hours of troubleshooting).
    Note: I did one additional test which as interesting:  I put my sim in the 5s and turned call forwarding "on".  Then, I put the sim back into my 6 Plus.  The calls were still being forwarded to the number I put in while it was in the 5s, but the call forwarding interface in the 6 Plus showed that it was NOT forwarding calls.  I could not turn OFF the call forwarding from the 6 Plus and had to put the sim back into the 5s in order to turn off the call forwarding.
    If anyone has an update on this, or any other suggestions please advise!  This is a critical issue for me as when I travel and when I am in poor areas of reception I need to forward calls.  This is a featured I was using multiple times a day, EVERY DAY.
    APPLE?????????  HELP!!!!!!

    Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
    This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
    Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
    EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

  • Can any one help with new iOS 7.1 update?

    Hello,
    I have recently downloaded the iOS 7.1 update and it has being causing problems with the iPhone 4s. The problems are as follows;
    No Wi-Fi connection all, and in full range of a connection (If and when I connect its for 10 seconds and gone again)
    Battery Life depleting quickly
    iPhone freezes constantly
    iPhone getting extremely hot when not in use.
    Is there anything that I can do that can help with this or will I have to wait for the next iOS update?
    Kieran

    If I restore as new without the backup & everything seems to be fine, I assume I would then have to restore it from my latest backup in iTunes in order to get all (or at least most) of my data back.
    From what I have read, it looks like at least the music I have on my iPhone 4S that I put there from a CD I own would not be in my backup.  That is not a major problem, since it is only 1 CD.
    It also seems like the iTunes backup is more complete than the iCloud backup (I do have both).
    So, I should probably be restoring from that backup.
    Is there anything else that is not backed up in an iTunes backup that I should consider before I do that?
    When I backup in iTunes (or even in iCloud), some items not backed up?
    Wouldn't I then have to re-install those items that are not in my backups?
    I have a Medical app from my local ambulance operator where I have taken a ton of time to input all of my medical information going back numerous years.  I just got tired of some medical person constantly asking me for information one never really makes a point of remembering.  Now, I have all of that information in my iPhone 4S.
    There is no way I would want to reinstall that app & re-input all of that information again.
    I also put a lot of "lists" in the Notes area on my iPhone 4S.
    I understand that is also something that is not backed up.
    These are just 2 examples.
    I also have other items that I am under the impression also are not backed up.
    Losing any of that information would be a huge burden to recover.
    I am willing to take a chance with some items that are not backed up to either iTunes nor iCloud.
    But, knowlingly doing something that may lose that information is not something I am willing to do.
    OR, am I just not understanding what is and is not backed up in iTunes or iCloud & what I could potentially lose?

  • IOS 4.3 update for at&t only?

    i'm hearing from the big apple event today that the iOS 4.3 update is only going to be for the gsm iphone (at&t). so what does this mean for cdma iphone? different OS updates at different times? maybe launching new iphones on different schedules? anyone know anything about this?

    Tidbits wrote:
    I still say the next version for Verizon will not happen until next year. Just because there is a delay on Verizon update doesn't mean a new phone is coming out anytime soon. One could say why not delay 4.3 and call it 5.0 and release it when the next iPhone comes out. That's basically what you are implying when it comes to Verizon. Also Apple isn't dumb enough to BUILD and distribute for 3 months just to scrap most of them in place of a new device in June. They would have NEVER released the 4 if the 5 was just a few months away. That would be wasted resources.
    I agree...it won't likely come out for VZ this year. IF one comes out it will likely be for AT&T...or the version rumored to be a "cheaper" version maybe. Either way...all I notice with iOS updates is that it usually signals something new on the horizon...it very well could just be the iPad 2 that has sparked it. Or, Apple could shock everyone that assumes they will follow the usual pattern...and not release anything else this year except maybe updated iPod lines in the Fall. We will all see when ever Apple let's us. The rest is just stressing over rumors.

  • TS1347 I have an iPhone 3GS presently. My calendar does not sync with my iCloud calendar any more. Is this a result of the iOS 7 software update?

    I have an iPhone 3GS and I cannot sync my calendar on the phone with my iCloud calendar. Is this a result of the iOS 7 software updates?

    Have you logged into icloud on the iphone?  Have you turned on Calendar in settings>icloud?  Are you able to connect the iphone with other services on icloud, like contacts?

  • First off, i think it's sad that i have to use my non apple device to post this question... Why has my iPad become absolutely useless after updating to iOS 8.1? I am unable to use my mini because it crashes, slow performance, major battery drain.

    First off, i think it's sad that i have to use my non apple device to post this question... Why has my iPad become absolutely useless after updating to iOS 8.1? I am unable to use my mini because it crashes, slow performance, major battery drain.

    Restore iPad to Factory Default; do not restore from backup. It may be the cause of the problem.
    Settings>General>Reset>Erase all content and settings

  • Unable to load itunes store on iphone 4S after updating to ios 7

    After I updated my iphone 4S to ios 7, I am unable to load the itunes store on my phone.  It spins like it is loading and then stops, but the screen is blank.  Does anyone know what might cause this?

    Are you talking about the Search screen? If so, it has been hung up for the last 24 hours....undoubtedly server related. I do not have IOS 7 yet, but it is doing the same thing on my iPhone....
    I'm waiting until the weekend to try it again. No point in getting crazy over it.
    Cheers,
    GB

  • My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message.  Leaving me unable to sync anything! :( HELP!

    My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message.  Leaving me unable to sync anything! HELP!

    What is the exact error message you are receiving?
    B-rock

  • After updating my IOS TO 8.1 (12B411) on 10/23/14, I went to update my blood sugar level in the IHealth app. And now after the new IOS update I'm unable to find the blood glucose option in the IHealth app. Did Apple remove it or just mess up AGAIN?

    fter updating my IOS TO 8.1 (12B411) on 10/23/14, I went to update my blood sugar level in the IHealth app. And now after the new IOS update I'm unable to find the blood glucose option in the IHealth app. Did Apple remove it or just mess up AGAIN?

    Apple removed blood glucose until further notice. The reason behind this is that it gave a distorted picture in countries where the medical world used other measuring units. I suspect it will be available again in a future update.

  • IOS updates - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2.  How can I fix this?

    IOS error messagge - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2.  How can I fix this?

    Which way are you trying to update? WiFi or iTunes? In either case, I would try restarting/rebooting all devices and then try again.
    IF you are using iTunes, eject your iPad, quit iTunes, reboot your computer and reset your iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen. After the iPad starts up, connect to iTunes and try again. You may also want to disable your firewall and antivirus software when you try to update using iTunes. Sometimes those will interfere with the download.
    If you are using WiFi, reset the iPad as described above and try again.
    If WiFi updating will not work, try using iTunes, if iTunes will not work, try using WiFi.

Maybe you are looking for

  • No internet access in public unsecured WLAN environment with Airport card

    Dear community I do face the following problem: I am not able to open any internet pages in a particular unsecured public WLAN Hot Spot, although my iBook (over an Airport Card) has been successfully assigned a TCP / IP address. Other public Hot Spot

  • Reading pdf files in Firefox

    Firefox for Android seems to have lost the ability to display pdf files from websites. Instead it downloads 2-3 files named with jumbled characters including the word "part", none of which I can open. There seems to be some interaction with MobiSyste

  • Sequence settings for XH A1 24fps?

    Just curious what sequence settings I should be using for 24fps. I had it set for Apple ProRes 422 (HQ) 1920x1080 60i, but it looked jumpy when I exported it to Quicktime. I'm not sure where the issue is, in the sequence settings or with how I export

  • Recover DB in case of HD failure

    Hello, Suppose there is HD failure (Not RAC environment ) or a fire destroyed the server, and I have full DB backup on an external HD. Then I have to get a new server, and install Oracle SOE. Can I restore and recover the DB backup which I have in th

  • Heading extremely backwards in time.

    I still remember the first time I got Appel, it was in 1985, I was an university student in Holland, Groningen. The first thing I realised then was that the system I was using, it was by far different and better than Windows or others. It didn't matt