IOS 8: T-Mobile WiFi Calling on 5s issues

Is anyone out there having problems with WiFi calling w/ their iPhone on T-Mobile?
I updated my Wife's 5s to iOS 8, and enabled the feature in settings because we suffer from terrible calling performance on T-Mobile (1 maybe 2 bars of signal) in our home. She still drops calls regularly. I dropped a call three times while speaking with T-Mo support about it last night.
They told me that they had to provision the feature on the account, which they did a couple of days ago, but even after doing so, it still doesn't seem to be working. How can I tell if the iPhone is using WiFi on a call? Is there an option to force it to use WiFi for calls?
I have an (older, rectangle 2nd gen) Time Capsule in bridge mode that serves WiFi to the house, but I don't think it is the issue because other wireless devices work just fine and I have no other WiFi issues. Also, the other phones on our T-Mobile account are all Android phones that support WiFi calling and they all seem to be working flawlessly with WiFi calling and indicate when the phone is placing the call over WiFi.
So, aside from using a different WiFi base station (such as T-Mobile's new WiFi router - which I won't do unless it supports bridge mode because I have a much more robust Cisco firewall doing the routing) I can only conclude this is an Apple/T-Mobile issue with their implementation of WiFi calling.
Just wondered what other iOS 8 & T-Mobile users were seeing with WiFi calling.
Thanks in advance, any helpful info would be appreciated.
-Rob

@chattphotos: I didn't try pingtest, but with all due respect, I don't see the point. A connection with a 10ms ping and 100 down and 4 up should PLENTY!
@Hofstrajet: My wife's phone shows the same as the screenshot you posted. It definitely says T-Mobile Wifi
@Prelude_007 When you say you can connect at home, does that mean you can somehow make WiFi calls there? How do you know the call is actually going over WiFi from home and not Cellular? What is your cell signal like at home? At your work, it might not work because they probably are more restrictive with what kinds of traffic they will allow. It could be that your IT staff have firewall rules preventing anything but web and email traffic to pass. I am sure this VoIP protocol uses some different ports, but I haven't seen the details on how it was implemented yet.
My thoughts at this moment is that either there is an issue in iOS that may or may not be limited to the 5s, or that T-Mobile still needs to do something on their end.
The only thing I have left to try on my end is a different WiFi access point. but given that my Samsung Note 3, my son's Note 3, and another Galaxy S5 all have NO PROBLEMS making/taking WiFi calls, it has to be an Apple <-> T-Mobile issue.

Similar Messages

  • Ios8 iphone5 iphone 5 t-mobile wifi calling

    Seems like everyone was under the impression that the iPhone 5 would have wifi calling enabled with the release of ios8.
    So far as I can tell from all the posts I've read, this is not the case.
    Apple, you need to officially respond to this issue!
    This is HUGE!!!
    My phone is less than a year old and it's not capable of wifi calling?
    That's not acceptable!
    Make this right Apple.

    If you are angry that Apple is not allowing the wifi calling feature to a phone that is only a little more than a year old, let them know that you want this feature! We paid a lot of our hard-earned money for our phones and Apple better make it last for more than a two years.  I do not want my phone to go the way of the first generation ipads, obsolete in two years.   http://www.apple.com/feedback/iphone.html

  • SCHLC11 & T-Mobile Wifi calling (UMA )

    Got a new Samsung SCHLC11, speed is great. Connected my T-mobile Blackberry and I can surf and get emails. But I can not make a Wifi (UMA ) call. My phone works great on any other wifi hotspot. I called tech service and they have no idea what UMA is. Please help.

    This is not a feature that is supported by Verizon Wireless.  I recommend searching the internet for more information related to UMA stands for Unlicensed Mobile Access.   i have provided a link below with results from a Google search:
    http://www.google.com/search?hl=en&source=hp&q=Wifi+%28UMA+%29+call&btnG=Google+Search&aq=f&aqi=&aql=&oq=

  • Wifi calling broken after update to ios 8.1

    Hi,
    after I updated my iPhone 6 to ios 8.1 IO cannot enable the wifi calling option anymore. I'm getting the T-mobile icon and and error message "Sorry, your request could not be completed. Please try again later."
    Could somebody please help me with this?
    Thanks
    Fred

    I read theT Mobile reply.  It sort of gives answer.  The issue is that 8.1 requires that you have an E911 address that is same as WiFi site.  Your T mobile network validates the address and only then allows WiFi calling.  I assume it is a safety feature that Tmobile has not made clear.  I wasted a lot of time with unnecessary network resets before gleaning from response the real goal.  You cannot just have an E911 address.  It has to be current each time you access a new WiFi site.

  • WiFi Calling and Visual Voicemail (VVM) Windows Phone (or Windows 10 Mobile)

    We are planning to change our business network for company mobiles from Vodafone, we all have SIM-Free/Unlocked Windows Phone devices (Lumia 930, Lumia 735 and etc...) all with latest updates which is currently Windows Phone Update 1 except for 735 which is on Update 2 now I believe. Only EE offers true seamless WiFi calling and is advertised for Lumia 640 which is because of the Windows Phone Update 2 we believe. Based on this information I have 3 questions:What are the requirements for WiFi Calling on Windows Phone (Windows 10 Mobile) devices?We are also interested in Visual Voicemail (VVM) which latest Windows Phone supports however EE only appears to mention iPhones and no other device, number of questions have been answered with no current support however surly if they can do iPhone they can also do Windows Phone therefore wanting to know if anyone has any further information on this?Will any of the above require EE's own firmware or will the SIM-Free/Unlocked version work with it? (Reason for asking is that O2's Visual Voicemail only works with their own version of the firmware)As much input on this matter would be much appreciated because as we're going to stay with Windows devices long term now and switch all other iPhones to them also, feel free to include more technical info if necessary

    Hi 
    Welcome to the Community!
    At the moment Wi-Fi Calling is only available on the Lumia 640 out of the Windows devices. WiFi Calling will not be available on any other existing devices, but as we launch new devices we will confirm if they support this service.
    Wi-Fi Calling is also only available on devices purchased direct from EE with the exception of the iPhone. An iPhone would just need to have Carrier 19.1 or above.
    As for Visual Voicemail it is only available on iPhones. I'm doing some digging to find out if it is something that will be launched on other devices in the near future. I will let you know as soon as I get any information.
    Also you mentioned you would be a business customer. Wi-Fi Calling is only currently available to Personal and Small Business customers.
    Hope this covers everything.
    Thanks. 
     

  • Any news on wifi calling on the Z10 on T-mobile ?

    Any news on when wifi calling is going to be available on the Z10 on T-Mobile ?
    My local store doesn't have a clue.
    Thanks,
    Fred

    Update...in digging around today for myself, I found this:
    http://support.t-mobile.com/docs/DOC-5588
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • IOS 9 Public beta and Wifi Calling

    Posting to see if anyone is having the same issue, when receiving calls whilst on WiFi calling it doesn't ring, I get a call failed message and then a message informing me of a missed call, without my phone ringing.
    On the callers end it rings once apparently and goes directly to voicemail.

    It's a beta don't expect it not to have issues.

  • No mobile network or wifi call!

    Any one know if there is problems in the North wales area ? I cannot get network or wifi call.
    If there is a problem with service, how long will it be down?
    Thanks

    Hi 
    Unfortunately there has been some issues with Wi-Fi Calling but there is not a nationwide signal issue.
    The Wi-Fi calling issue is being investigated but is only affecting a small minority of customers.
    Have you tried re-booting your device?
      If you send me a private message with your postcode details. I can check to see if there are any issues in the area.
    Thanks. 

  • Is there any valid reason why Wifi calling is not enabled and we have to wait until mid 2015?

    It seems like it shouldn't have anything to do with the carrier since its completely off their network. It is a feature and function of the device. I've been living in a dead zone for over a year and was excited to hear Wifi calling was coming with the iOS 8 update. After updating today I found out that Verizon has no plans to enable a feature that Apple has made available now until mid 2015. According to the CFO Fran Shammo, "We built our voice platform so extensively [that] there was never a need for us to tell our customers, 'Oh, our network is not good enough so you need to go on Wi-Fi to complete your call." I know I'm not alone here in an area not covered by Verizon and as tempting as it is to buy their $250 network extender I'd much rather use a FREE alternative that is available NOW and has NO BEARING ON VERIZON'S SPOTTY NETWORK that I have the misfortune of living in.

    Tidbits wrote:
    Would love to have every carrier offer coverage everywhere.  Verizon may be the best nationwide, but they don't cover everywhere. When I travel WiFi calling works great in places with little to no coverage no matter what carrier I was using.  I end up using my T-Mobile lines when I travel to those locations.
    I find places that don't have Verizon coverage tend to be the same areas that don't have broadband internet which renders wi-fi calling moot. Yes there are areas in my county that have poor or no service. As I aid these places do not have broadband internet either. So what good is wi-fi calling to them?
    As far as T-Mobile I'd have to drive 70 miles just to get to a 4G area and over 40 miles to even get to an area that provides T-Mobile edge. Now if I'm using wi-fi for both calling and data then what am I paying T-Mobile for?

  • Will iPhone 5 support WiFi calling?

    Does the iPhone 5 running IOS 8 support WiFi calling?

    Terry Otness wrote:
    I'm guessing some iPhone 5's have been left out.  For example mine is an AT&T version which I purchased for full cost when they came out.  This was just prior to a T-Mobile iPhone version being introduced.  Nonetheless, the only difference I can discern is that the T-Mobile standard frequencies were not present on my earlier phone version.
    I'm hopeful that this isn't something which is insurmountable.  I'd like to have the full value of my purchase price realized.  i know Apple can't add the T-Mobile frequencies, but at least they could deliver a software update version that permits Wi-fi calling.
    Yes, I've updated to IOS8, but do not have the Wi-Fi calling menu that many with my iPhone 5 brethren are seeing.  This may be the reason some are not seeing Wi-fi as well.  I'd love to hear from anyone with some inside insights on this.  Thanks.
    You might want to give T-Mobile a call and see if they can send you over a 'carrier update'. If I'm not mistaken, the 4S and above should be able to work with Wi-Fi Calling.

  • Why do we have to choose between wifi calling and continuity?

    I live in a low spot, so signal doesn't make it into my house great from my current provider.  I'm looking to buy an iPhone 6 switch to T-Mobile because WiFi calling was touted in the iPhone 6 release as this great new feature.  But I have also been looking forward to being able to answer calls on my iPad Air, and my wife on her Macbook Air.  In fact, we bought the Macbook Air and my wife's iPhone 5S partially because this feature was touted at the announcement of the new features in iOS 8 and Yosemite this summer.  Now I'm finding out that we are being forced to choose one of these great features; we cannot have both active.  So in my home where signal strength is a problem, I can use WiFi calling, but not continuity.  Is this something that will be allowed in a future update?  It's extremely frustrating to find out that you can't take advantage of all the features you were told would work on your new $800 device.

    When I first joined att I got a brand new $500 phone for $200 just for signing a 2 year agreement. This was a pretty good deal in my opinion. Then t mobile started their cheaper bills but you have to pay full price for a phone thing. They decided to let people make payments to help out a bit. This was also a pretty good deal seeing as how your bill would be that much lower. Now att has the same expensive plans but decided to add t mobiles idea of making us pay the full price of the phone. Oh but we get to make payments so I guess it's okay.
    So instead of paying $200 now, we get to pay $600 over 30 months. The worst part is that people seem to love this idea. I haven't heard one person complain about it. Are people that dumb that they actually think this is a better deal? If you wanted to make payments, you'd be better off putting $200 on a credit card and paying the interest for 30 months then paying the full price of the phone.

  • Been told by EE that Wifi Calling is currently down for majority of customers???

    Hi,
    i'm a new business sim only pay monthly customer. I signed up to EE a few days ago specifically for the wifi calling as I work from home in a rural area with very little mobile reception.
    Have an IPhone 5S with ios 8.4, EE carrier 20 and WIfi calling enabled. Wifi calling has been activated by EE from their side (apparently twice) and I still have no 'EE WIfi' showing. After speaking to half a dozen first level tech reps over past two days I finally got put through to a second level tech agent who informed me that there is a known issue with wifi calling for a large number if customers but was reluctant to give me any other information even as to how long it had been going on for and how/when they would resolve it? He couldnt even explain why none of the other reps I had contacted knew of this. He has informed me that i am to wait for a text to let me know what is happening with resolving the issue- has anyone else been told this?

    Hi 
    Like Burge advised even if you have a full signal as long as you are connected to Wi-Fi the W-Fi Calling will still work.
    It's only if the Wi-Fi signal is 1 bar that the Wi-Fi Calling will drop out.
    There was a provisioning issue but there was a fix put in place on Tuesday. So everything should be working fine now!
    If you are still having issues it needs to go to level 2 tech to get a ticket raised.
    Let me know how you get on.
     are you having an issue with Wi-Fi Calling/
    Thanks. 

  • IPhone Wifi calling

    Following the release of iOS 8.3 today, EE have blogged about Wifi Calling now being possible. My phone doesn't appear to have picked up this menu option as yet. Does anyone know if BT Mobile will be offering this?

    Been raised a,ready and not available and no mention of future - but could happen if enough pressure
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • HT4623 I down loaded ios 7 to my wifes ipad 2  but because of the streamlined look my wife can bearly see the letters and numbers on the key board because of an eyesight problem  She had no problem with the old keyboard.  Is there a way to make the letter

      I downloaded ios 7 to my wifes ipad 2.  The only problem was, with the new system the letters and numbers on the keyboard became so streamlined that my wife had trouble seeing them because of a eye problem.  Is there a way to get the old keyboard back and if not how do you uninstall ios 7?

    I had thought this situation was solved but it just got worse. In addition to being without service for several days I am now being charged  a cancellation fee for a broadband service that BT disconnected in error. BT Vision was also terminated by BT but the set up charges are still in place. Does anyone know who the relevant Ombudsman is? I called BT from America on Friday - for an hour - while someone called Aruj sorted out why there is an order 'in progress' that I didn't initiate; why I have fees relating to a problem created by BT and why there are references to a house move that didn't take place and a BT Vision service I no longer have but didn't cancel myself. He assured me it would be rectified and my bill would be reduced by 139 pounds and we would get confirmation of this later that day. I asked him what chance there was that this would not actually happen - he said no chance at all; my new bill would be 23.50.
    There was no text message. An online chat person today told me there had been a fee reduction request which had been declined and there was nothing else he could help me with as he dealt only with broadband. But he would get BT Vision to email me. They always seem so helpful.............
    I'm sure I'm listed somewhere as 'a problem', there's no other explanation for why I get the runaround

  • Wifi calling from BB Curve

    I just bought the BB Curve, I have a wireless network in my home and @ my office, how can i use wifi calling from my phone, I have T-Mobile.
    secondly, I am unable to connect my BB Curve to my laptop using Bluetooth, not accepting my PIN, do i need a pass key for my Laptop as well?
    Thanks

    I blieve you need to have a service called @Home and a router supplied by t-Mobile.  As far as I know, all the BlackBerry models that t-Mobile has that have Wi-Fi support the service (generically called UMA).
    Contact t-Mobile for specifics.
    Jerry

Maybe you are looking for