IOS Mail: Constant Incorrect Password Alerts
Sorry if this is redundant...didn't find this posted in my search.
I have 3 different Gmail accounts set up through iOS Mail on my iPad. Literally every time I open Mail, I get a pop up alert saying "Cannot Get Mail - The user name or password for Gmail 1/2/etc is incorrect". It gives me the option to hit OK or to directly to my mail settings. When I go to settings, I open it, leave the username and password alone and hit OK and everything saves like normal...which confirms that my username and password is correct.
Even though the error message appears, most times my mail still comes through but now I'm realizing sometimes it doesn't and I have no way of knowing.
What's going on with this?? I would assume this is a common problem...
I happened to stumble upon the answer. I would imagine a lot of other Gmail users are going to have this problem soon so here is the answer.
Gmail has just recently changed their security settings and they use what they're calling a "2-step verification" process. Because of this, certain apps like iOS Mail cannot verify passwords because they can't use the same process.
To fix this, Gmail now provides something called an "app specific password" that will be generated by Gmail and will allow iOS Mail to verify your Gmail account.
To set this up, go into your Gmail account settings on the Google website and click on privacy. Set up the 2-step verification process and it should be self explanatory from there.
Similar Messages
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Cannot get mail/Incorrect password
I recently restored a replacement phone and now I cannot access my Gmail. I get a message stating "Cannot Get Mail" because of an incorrect password. However, I can log into Gmail in Safari using the password my phone is saying is incorrect. Please help!
Hello bailsinthe6,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with the mail account on your iPhone 5. We have a great set of troubleshooting steps available that usually resolve issues with mail, so let’s give these a go:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/ts3899
First, try these basic troubleshooting steps:
1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
2. Log in to your email provider's website to make sure that the account is active and the password is correct.
3. Make sure your settings are correct using Mail Settings Lookup.
4. Restart your iOS device.
5. Delete the affected email account from your device.
1. Tap Settings > Mail, Contacts, Calendars.
2. Tap the affected email account.
3. Tap Delete Account.
4. Add your account again.
Follow these steps for specific alerts.
"Cannot get mail"
Make sure you entered the correct password. If you enabled two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.
Cheers,
Matt M. -
I can not sign in to my live mail and every time I get the" incorrect password " message.
Hi, I am trying to open my live mail but every time get this message "incorrect password please sign in again". I will appreciate if anyone knows the answer to this.thanks
Hello there, Ruby_01.
Being able to to send and receive email is definitely an important feature of the iPhone. The following Knowledge Base article provides some great steps for troubleshooting your issue:
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Particularly:
If you are unable to send or receive email, try the following steps:
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: TapSettings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
If you're still unable to send or receive email, contact your email provider and verify the account settings are correct. You will need to gather this information (PDF).
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
After iOS 8 update doesn't sign in my FaceTime and icloud email account keeps saying incorrect password even after putting right password
I have already tried reset option already still says the same incorrect Please HelpHi Go to settings Email Accounts Delete Email Account then Re add acount back again If you have more than one Email Account do this with each one. Cheers Brian
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User created apple id account, verified but know she is unable to log on, it says incorrect password, she tried to reset via forgot password option but it does not send reset password page to here e- mail address, how can i get this sorted? or how can i get her whole apple account deleted and created new one using same e - mail address?
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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I would like to have an email account that is password-protected that I can access on my Mac, Iphone and Ipad, separate from the Mail application, with an alert button that indicates unread messages
Try a search... I'm sure if you put forth a little effort you can find a solution that will work for you.
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IOS Incorrect Password when I put in the correct password?
I have had problems with all four iOS devices on my network for three days. It started Thursday (2/12/15) evening, and has been happening ever since. It has to be a relatively global problem because I have a friend in IT who says all of the 40+ iPads on his network have the same problem. My 2 iPhones and 2 iPads will not connect to my WiFi, and when I type in the password (which I know by heart and have verified several times) it says it's an incorrect password. If I go into my router and change the password and then change it back, the devices will connect again. This seemed to have fixed it -- until mid-day today. I haven't tried any resets yet, I wanted to see if anyone else has had a problem. I believe all the devices are on iOS 8. There are 2 iPad 2s, an iPhone 5S, and an iPhone 5C. My network has no problems with my android phone or several laptops. We have never had issues before. The network is secured using WPA2-PSK.
The password is your login password for your account on your own local system.
This password is not the password associated with your AppleID.
This password entry ensures that you are confirming that potentially significant changes can be made to your operating system. This prompt is intended to increase the difficulty for an attacker intent on loading malware onto your OS X system.
The reason you don't have to do this on (older) Microsoft Windows systems (and many of these are running with the Administrator-level access) is also why these (older) Windows releases can tend to get infected; there's no control over who does what within the operating system files and directories.
Newer Microsoft Windows versions can and be and often are configured for something similar to the Mac authentication dialogs with the user account control (UAC) mechanisms; these prompt for authentication before making changes. -
Cannot Get Mail Username or Password incorrect even if info are correct
I have a Gmail account witch use to work on previous iPhone system (1.X). Now that I upgrade to (2.x) the mail app seems to be completely crazy. It tells me that my information are incorrect (password or username). I reset my email account probably 20 times, reset network preference 20 times even changed password in my gmail account. I tried to set my email account with POP protocol or IMAP protocol but nothing works. I've been googling for maybe a day and try many possibilities that you can find on internet.
for example:
create new email account: NO SUCESS.
change Gmail password: NO SUCESS.
Restore iPhone: NO SUCESS.
Restore network setting (iphone): NO SUCESS.
set up with POP or IMAP: NO SUCESS.
Initially sync mail settings from computer in iTunes: NO SUCESS
Manually enter the mail account settings directly on iPhone: NO SUCESS
Deleting and then manually recreating your account on your iPhone: NO SUCESS
What to do????
P.S: I have a Yahoo email too I can receive email but can't send anyone.
Gmail or Apple has to wake up.
Message was edited by: Claye Feld
Message was edited by: Claye Feld
Message was edited by: Claye FeldHi Claye, you might try navigating to the SMTP settings for your GMail account
and manually re-enter the account;'s username and password in for the
smtp.gmail.com Server.
Folks who have done that today have reported success in getting their GMail
to send properly.
While you are at it, you might also turn ON the AT&T SMTP Server shown at the very
bottom of the Secondary Servers list on your iPhone. It is OFF by default and often
helps in areas where you switch networks frequently. -
My iPad has been hacked I cannot get into hotmail through mail also I get the apple message ,incorrect password even though this is correct what can I do
From your description it sounds like your Hotmail account was compromised. Does anyone else know the password and could they have changed it?
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HT201320 cannot send mail, username or password is incorrect
cannot send mail, username or password is incorrect, but it is not incorrect!!! help
When does the message appear? Is it when you are in the email client? If so, go to Settings>icloud and be sure you are logged into the right icloud account.
Go to Settings>Mail, Contacts, Calendars - and in the Mail section, be sure your email account is defined. If it is, try deleting it and setting it up again. -
I am having difficulty with my mails receiving and sending,I always get the notice, " the.
User name or password for google mail is incorrect, help me retrieve my mails againiOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Cheers, Tom -
Instead of "Mailbox busy", Mail asks for password, long delay
We're testing Mail as a replacement for Eudora at my place of work. There is a POP account (not .mac) that is checked by five people. Using Eudora 6.x, if one person was checking the account, anybody else trying to check would get a Mailbox Busy message. Using Mail, you'd get an alert symbol next to the mailbox in the mailbox list, but next time mail was checked and the mailbox wasn't busy, it would work fine.
We just switched to a new mail server yesterday (on a Vereo host?) and now, though Eudora is behaving as before if the account is busy, Mail will pop up a box saying the password wasn't recognized, asking for the correct password, and then there's a loooong delay while it times out.
I presume the new server is sending some kind of busy message that Mail interprets incorrectly, but it's a show-stopper for us. Currently our options are:
1. Stop using a shared mailbox (my personal preference, but the actual users might not go for it)
2. Find out from the provider why the new server is causing this behavior (fat chance--they're likely to blame it on our weird Apple software)
3. Find out how to make Mail interpret the busy signal correctly.
4. Forward the account's mail to all the users' own addresses, instead of having them check that account themselves (am doing this now, will see how it works out. It will require more storage space on the server, at a minimum.)
I'm trying to find out if the server supports IMAP but in any case that would not be a workable solution for us.
Any feedback or enlightenment would be greatly appreciated.
--Colleen
Mac mini G4 1.25 Mac OS X (10.4.5)"More Like this" entry " Phantom Mail Account won't let go! Steven Shmerler SASNET Design, New York Oct 10, 2011 7:56 PM" gave me a clue, which after 15 minutes without annoying message, seems to work.
Went to Mail Preferences/ Accounts/ Account Information/ Outgoing Mail Server (SMTP)/ Edit SMTP Server List...
There were four (count them, 4) references to Earthlink. I deleted them, restarted Mail, and so far so good.
Thanks -
I'm having trouble deleting an apple id from both my iphones and ipad mini. The email address is no linger in use and evertime i try to reste the password i get the incorrect message. I'm struggling to delete the aplle id account on all these device. please help!!!!!
You are obviously talking about a password that you need in order to delete the iCloud account since you do not delete an Apple ID on a device, you sign out of it and sign in with the new one.
Did you follow the steps in this article that led you here?
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7 -
All of a sudden cant open my email. Saying incorrect password or username. Info. is correct. Need help! Thanks!
Hi tadecicco422,
I have an article here for you that can help you troubleshoot this issue with Mail in your iOS device:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
I keep getting "incorrect password " when I try to access my living room wifi ...
Every time I try to access wifi in my living room I get a "incorrect password " on my ipad ...When I access wifi in my room , I have no problem .. I also have an iOS touch which it connects to living room wifi with no problem ... I've checked password , turned off and on wifi , reset to factory settings my ipad and nothing ...
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom
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