IOS update/upgrade behavior with supervised iOS devices

Hello,
We want to be able to supervise corporate-issued iOS devices via Apple Configurator but reduce/eliminate the need to re-tether the device using an MDM product (MobileIron)
We have the day-to-day OTA configuration,  policy enforcement, and app deployment processes addressed but we are not sure what happens when an iOS update becomes available for a supervised device. 
Does an iOS update require a supervised device be re-tethered to the supervising Mac in order for the update to proceed?  We've been unable to test since supervision via AC automatically updates the OS to the latest version and we don't have any devices that were placed under supervision prior to 8.1.2. 
Thanks. 

When my corporate IT person updated all our Point-of-Sale iPads to MobileIron, he mentioned that he'd been told he would no longer have to go out into the field overtime there was an update. Sorry that's awfully vague. I don't support corporate devices myself. Have you contacted the developer?

Similar Messages

  • HT2404 My iphone 3gs recently stopped allowing me to use certain apps and refuses downloads of other apps, saying all require ios 5. No software update button appears in settings.Can I update/upgrade my 3gs to ios 5?

    My iphone 3gs recently stopped allowing me to use certain apps and refuses downloads of other apps, saying all require ios 5. No software update button appears in settings.Can I update/upgrade my 3gs to ios 5?

    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPhone to the computer, open iTunes. Then select the iPhone under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
     Cheers, Tom

  • Ever since updating my iPad with the iOS 8 and 8.0.2 it has been much slower in every way. Any suggestions besides restoring to last iOS?

    Ever since updating my iPad with the iOS 8 and 8.0.2 it has been much slower in every way. Any suggestions besides restoring to last iOS?

    Hi Arianelleangel,
    Welcome to the Support Communities!  If you are having issues trying to update your Aunt's iPad, the troubleshooting steps below may help:
    Resolve issues with an over-the-air iOS update - Apple Support
    Update does not complete
    If you're installing the update and the progress bar appears to move slowly, be patient. The time an update takes depends on the size of the update and the number of files on the device.
    When you're updating over the air, keep your device connected to a power source so that it doesn't run out of power. If your device does run out of power, connect it to a power source and turn on the device to let the update or restore complete.
    If the update never completes and the progress bar hasn't moved for an extended time, try restarting your device. If you still see the issue after you restart, see what to do if your device appears frozen or won't start.
    I hope this information helps ....
    - Judy

  • Im using iphone 4 uk unlock , it has ios 4.2.1 and it does not have software update option.Now i want to update the phone with latest ios is it possible and tel me how ?

    Im using iphone 4 uk unlock , it has ios 4.2.1 and it does not have software update option.Now i want to update the phone with latest ios is it possible and tel me how ?

    The update to iOS 5.0 & higher is an erase/restore deal, so make sure you follow the directions here to update your phone:
    http://support.apple.com/kb/ht4972
    iOS 7.0.4 will be installed.

  • HT4623 I downloaded the newest iOS and cannot sinc with any Bluetooth device, this happened with the last update.

    I downloaded the newest iOS and cannot sinc my iPhone or iPad with any Bluetooth device, I have a Bose Bluetooth speaker.  This happened the last time I downloaded the last update

    Go into your bluetooth settings and forget all the connections. Then Settings > General > Reset > Reset Network Settings, and try it again.

  • I updated my itouch with the iOS 5  now my songs wont play. What do i do??

    I updated my itouch to the iOS 5. and now most of my songs arent playing on my itouch nor are they playing if its plugged into the computer and i go to "my  itouch" tab. but if i go onto the computer and go to the main library, they will play. How do i get my songs to play?!

    not helping. this i touch has ALL my music on it. i've tried deleting a couple songs from my itouch  (that are also on my computer) then put them back on, that didnt work either. so deleting all my music is NOT an option. Sorry i sound rude..im just really frustrated with this.

  • IOS Calendar Synch Issue with Google - iOS 8.1.3

    I upgraded to iOS 8.1.3 a few days ago, and since then, am finding that my iPhone is not synching properly with changes to my Google calendar made on other devices. Opening iOS calendar presents me with the spinning wheel for several minutes. To rectify the problem, I have to reboot or shut down the device entirely. When it comes back on, everything works fine.
    If this happened just once, I would have chocked it up to an anomaly. However, the behavior I described just happened for the second time in three days. First time was on LTE and this morning while my device was on my home FiOS WiFi.
    Nothing else appears awry, and upon reboot via a "soft" shut-down or hard reboot, calendar functions return to normal.
    Appreciate some input ....
    Many thanks.
    - David

    I Found if I do a soft reset it triggers my phone to start working though it lasts for 20-30 minutes and resorts back to issue again. I've also noticed AirPlay no longer functions properly which I realized after I updated my iPad to 8.1.3 which I regularly used for AirPlay so I tried it on my iPhone and it didn't work as well I tried it on my wife's iPhone and hers no longer works either. Wow! Disappointed to say the least. I know I can't be the only one frustrated with these 8+ updates as I've read it seems to be ongoing with thousands of others reporting online. It's not just the hard earned money spent on Apple products though when life becomes dependent upon using the products it seriously interfere with use

  • I updated my ipad with the IOS 6 but now the itunes in my computer (itunes 10.6.1) doesn´t recognizes it and I can´t upgrade to the last itunes because my computer has OS 10.5.8. Any ideas? Is there a way to download the itunes 10.6.3?

    Please Help! Since I upgrade the ipad with the IOS6 I haven´t been able to sync the ipad with the computer. When I connect the two objects a popup itunes text box appears saying that in order to recognize the ipad I need itunes 10.6.3 or later. But I can´t find that version to download, I just find the latest version of itunes, 10.7, and for that one my computer doesn´t meets the operating system requirements.

    If your iMac is an Intel CPU model, you can upgrade the OS to OS X 10.6 Snow Leopard.
    Then use software update to update 10.6 Snow Leopard to OS X 10,6.8.
    Then you can run the latest iTunes to sync your iPad running iOS 6
    You can purchase OS X 10.6 Snow Leopard by calling Apple at 1-800-MYAPPLE. Ask for retail software sales and purchase a copy of 10.6 for $19.99 plus shipping.

  • Can I update my ipad1 with newer ios?

    I have an original ipad, with the last available ios for my ipad (iOS 5.1.1). However, almost every time my son tries to upload a new game onto the ipad, we get a message that our version of iOS won't support the new game/app. Is there a way to upgrade the software, or is this device becoming obsolete?

    I am afraid the Original iPad can only be updated to IOS 5.1.1
    Time to get the new iPad Air.

  • Facebook keeps crashing since IOS update, Facebook keeps crashing since IOS update

    Updated iPhone IOS and then FB update, started crashing.  iPad working. Updated IPad IOS and now FB crashes on it. Have soft rest both, deleted from both but reloaded from iCloud.  Still crashing or closing by itself.  Any suggestions?

    Try resetting your device by holding down both the home and lock buttons for ~10 seconds or until the device restarts, ignoring the power slider.

  • HT4623 Hi, every body please help trying to update my I pad with new iOS but there is no soft wear update tab what I am doing wrong

    Hi,
         all trying to update my iPad with new iOS but when in the settings tab there is no software update tab
    What I am doing wrong please or i,m going to throw it

    The Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 then you will need to do the update via your computer's iTunes as described half-way down the page that you posted from.
    Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (File > Devices > Transfer Purchases on iTunes 11). You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand sidebar of iTunes and selecting 'Backup' (on iTunes 11 you can enable the left-hand sidebar via option-command-S on a Mac, control-S on a PC)
    Then start the update by selecting the iPad on the left-hand sidebar, and on the Summary tab on the right-hand side clicking the Check For Updates button
    Updating to iOS 5+ : http://support.apple.com/kb/HT4972
    A first gen iPad will be updated to iOS 5.1.1, and an iPad 2 and 3 to iOS 6.1.3

  • HT4623 Hi why does my itunes always say "error contacting server" when i update my iPhone 5 with the iOs 6.1.3 update

    Hi why does my itunes always say "error contacting server" when i update my iPhone 5 (iOs 6.0.2) with the iOs 6.1.3 update?

    Hey Tigergirl17,
    Thanks for the question. If you haven't already done so, you may want to update iTunes to v11.1 (released on Sept 18th). After updating iTunes, you can then update your iPhone 5 to iOS 7.
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    Thanks,
    Matt M.

  • IOS updates - fails *EVERY* single time, completely wipes out all apps

    Ok, so I'm trying to be calm and collective about this but it will be extremely hard.
    I updated the iOS version on my iPad (v1) today to 5.1.1.  Since I have had troubles every time I've updated iOS (regardless of device iPod, iPad, iPhone) I made 2 separate backups of my iPad before continuing... and specifically DID NOT CLICK on the "Hey there's a software update for your device" when it popped up when I plugged in the device as my very first experience with updating iOS on the iPad was done this way... and the backup failed, and thus never worked on the install.
    So my device has 98% charge, I do 2 separate device backups (just in case)... hold my breath, and manually request an iOS update.
    Progress goes smoothly, the device reboots, all looks good... no apps
    Ok, not to worry, the update likely just gives me a clean image... (plus my wallpaper)... I'll just restore from 1 of my backups....
    Restoring.... Rebooting....
    Now its asking me to pick or setup an Apple ID... ok, fine... enter my ID/password.... re-state all my settings for wireless, location settings, iCloud (has always been NO)... and Booted....  STILL NO APPS
    Repeated the restore backup process several times with each backup file... no luck... including a few clean reboots just to be sure.
    ZIP, Nada, Zilch... All apps, all data, all music, all videos, all games, all game progress... you know... the efforts made over the past 6 months on several "resource management games"... all COMPLETELY GONE!!!
    Now I used the feedback option in iTunes to send a similar message directly to them... but shy of a rant here I have no idea what I can do.
    If all my data is lost forever... this ABSOLUTELY *****... not just because I lost it right now... but I don't ever want to buy/download another app now... if I know that there is a very, very high probability that I will again completely lose everything in the next iOS update.
    So now I seem to have 2 options....
    1.) Never update iOS on any device ever again due to fears it will fail and erase everything
    2.) Simply shelf the device because I have no faith that I'll be able to maintain the data on it long term
    Please tell me there is another option... a manual backup or restore option outside of iTunes.... or a way to look inside a backup file and make sure it really does have all the content you think it should have in it... in it.
    I censored myself in this post... but for anyone working at Apple that wants to really understand my "mood" when writing this... insert 2-3 4 letter curse words before every CAPS or bold words... to get an idea of how insanely frustrating this whole process is.

    1st off, thanks @turingtest2 I do appreciate your efforts it has helped explain some of this mess.
    Well... as much as I'm ashamed to admit it... this does seem to be the case.
    So, a "Backup" of an iOS device puts the "settings" back on your PC...
    An "OS Upgrade" wipes your device of all content and updates the OS cleanly to the next level
    A "Restore from Backup" effectively does next to nothing.... because in order to get all your stuff back... that you "Backed up"... you actually need to re-sync all your Apps, all your music, all your videos etc. manually once your "Backup" is complete.
    You also need to figure out which apps were actually on this device because it maintains 1 list per account, not a list per device... thus manual hand picking is required.
    Likewise you need to manually re-pick through your music and video collection because these settings too were not "really" backed up.
    Seems completely messed up to me that the backup step doesn't save a list of the media (songs/videos) you had on the devices and automatically syncs them when performing a restore.  Ditto for apps.
    I'm so glad my non-Apple devices don't follow this crazy 1/2 baked backup/restore scheme.
    As a software developer myself... there's no way I'd release software this messed up....

  • HT204204 I cannot update my iPhone 6 to iOS 8.3. Help!

    I'be been trying to update my iPhone 6 to iOS 8.3 but It always says " Unable to install update an error occurred installing iOS 8.3". I wasn't able to update my phone with the ios 8.2 as well as iOS 8.1.3 when it went out as well, it said the same error. So I waited till the new update arrives which is ios 8.3, but yeah still the same error message. So still I'm stuck with iOS 8.1.2 .

    Hi - I have resolved my problem with the iPhone 6, 8.3 IOS update. I went to the local Apple store and they replaced my iPhone with a new one.. I was very lucky that I attempted to do the 8.3 update via iTunes, as this undertakes an automatic back up before attempting to do the new update install. Thus, did not loose any of my information on the iPhone - only lost a day trying to sort out problem, get appointment at Apple store and then update new iPhone. From now on will always back up device (iPhone or iPad) before undertaking an IOS software update install..

  • New iTunes, syncing, and iOS update questions!  Hot mess over here!

    I'm in a quandary and need some help. Bare with me if I forgot details.
    I moved all music to an external drive and a week later, it died.
    I got a new laptop and downloaded iTunes 9.2
    I've transfered all my purchased music and applications from the iPhone to my new iTunes.
    _*I'm getting ready for the updates and have the following questions:*_
    Some applications aren't showing up (ie. Project 365). Why would that be?
    An error message pops up when I want to "sync" my applications. Since I transfered my purchases, do I ignore?
    Do I need to sync my iPhone to my new iTunes before the iOS update?
    If I ignore the warning messages, will the iOS update delete applications?
    The iOS update has warnings. What will I lose?
    I am currently running an (3 hour!)iPhone backup.
    I swear I'm not that computer illiterate, but extraordinaryly cautious since losing everything.

    If you did not backup prior to upgrading and the cancel button is showing, do that now. You should always backup before doing an upgrade. If it asks you to sync your apps then do that. Your backup during upgrade will take hours because itunes is sending all your data to Apple instead of just internally inside your computer.

Maybe you are looking for