IOS updates overwrite saved data?

Hi, I've started receiving a steady trickle of complaints from iOS users who claim that updating my game overwrites the saved data they had (I'm using SharedObject). Does anybody else have any experience of this or can imagine why it would be so? I'm not sure what I can do about it myself, as it's the Apple device that does as it wishes with files whilst "syncing"!

You possibly updated from AIR 3.4 to AIR 3.5. The issue has been fixed in AIR 3.6. More details can be found in the blog post https://blogs.adobe.com/airodynamics/2012/12/10/changed-behavior-of-shared-object-on-ios-i n-air-3-5/

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