Ios5 error when backing up or trying to restore for updating
whenever i go to like update my iphone 4 .... the ios5 is already downloaded but when it is backing up it gives me a message with no error code saying
This iPhone "name" could not be restored. this device isnt eligible for the requested build.
??????????? I HAVE A IPHONE 4
try disabling your anti-virus if you have one active.
Similar Messages
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I repeatedly receive an error when my IPad is trying to restore during the IOS 5 update. The error is (-50). How do I fix this?
Try restarting everything and then try to sync or reactivate. Quit iTunes, reboot your computer, reboot your iPad and then try again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
anyone else getting a timed out error message when trying to check for updates via the app store software on a desktop?
Hi, couple of things to try...
Anonymous
Post subject: NSURLErrorDomain error -1100 in OS X 10.8
If you check for software updates using the App Store in OS X 10.8 and get "NSURLErrorDomain error -1100" the problem may be with your Software Update preferences. This is particularly likely if you were using a custom Apple Software Update server. To solve the problem, quit the App Store, move the following two files (if present) to the trash, restart, and only then rerun App Store updates:
/Library/Preferences/com.apple.SoftwareUpdate.plist
/Library/Preferences/com.apple.SoftwareUpdate.plist.lockfile
http://x704.net/bbs/viewtopic.php?f=12&t=6130
I was recently trying to upgrade to mountain lion through the app store. I have unreliable Internet from a cable company whom I will not name, but we all know who they are. My Internet dropped while downloading the upgrade. Once I went through the notorious unplug the modem/router and plugged it back in to gain Internet connectivity again, I could not resume. No matter what I did, the app store kept displaying "an error occurred." I am hoping that those with the same issue read this first to save them hours of skimming through the Internet to find a solution. Here are the steps to take:
1. Make sure you have reestablished Internet connection
2. Chances are you got frustrated when you tried to resume/unpause the download and clicked the "X" to the left. If so, select the "Store" drop-down menu from the App Store and select "View My Account." There should be an option to unhide your purchase. You know what to do.
3. There is also an option to reset all warnings for buying and downloading under "View My Account." Do this, click "Done," sign out of the App Store and quit the App Store.
4. Open the Preferences in safari and select Privacy. Select "Remove All Website Data." Just do it.
5. Launch the app store and sign in.
6. Now, if you "Check for Unfinished Downloads" everything works peachy.
I hope this helps. Not much I can do for your Internet connection though.
JonEz15...
https://discussions.apple.com/thread/4697970?tstart=120 -
When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?
I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.
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When I am restoring backup data for my iPhone 4 in the end of back up restore it show error message " back up can't be restored" , please advice what I can do to restore my backup
That usually means that there is something wrong with the backup and it cannot be used. You can try restoring the backup again, but if you continue to get the same message all you can do is restore to a different backup, if you have one.
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When playing my ipod on an ipod dock the vocals are very faint. It is fine when doing through the headphones. I am trying to sync for updates and getting the message "An unknown error occured (-1)" - help
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too -
My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
Error -1 when trying to restore and update iphone 4s
After trying to update to new software 5.1 i got Error -1 when trying to restore and update iphone 4s via itunes
here part of iphone upadate log may help, i could not post all log it's too long
update_baseband: requesting baseband firmware data
update_baseband: received data from host (11207986 bytes)
update_baseband: performing next update stage
bbupdater: BEGIN: Perform stage at second
bbupdater: BEGIN: Sending 1 Images
bbupdater: Waiting for Hello...bbupdater: OK
bbupdater: Hello received boot mode: ETLSAHModeMaverick
bbupdater: Hello response boot mode: ETLSAHModeMaverick
bbupdater: Hello reserved fields: 02
bbupdater: Starting Maverick Protocol
bbupdater: Sending Erase Response: Length 12 Type 161
bbupdater: Erase EFS 0
bbupdater: Checking Manifest Request: Length 40 Type 162
bbupdater: Sent Manifest with length 586
bbupdater: DBL_HASH: 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00
bbupdater: OSBL_HASH: 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00
bbupdater: AMSS_HASH: 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00
bbupdater: Sending Hash Response: value 1 success 1
bbupdater: Disconnecting...bbupdater: OK
bbupdater: Waiting for Hello...bbupdater: OK
bbupdater: Hello received boot mode: ETLSAHModePending
bbupdater: Hello response boot mode: ETLSAHModePending
bbupdater: Hello reserved fields: 02
bbupdater: Sending Image 'OSBL'...
bbupdater: 0x6e050 of 0x6e050 (100 percent)
bbupdater:
bbupdater: Took 0.229405 seconds
bbupdater: Disconnecting...bbupdater: OK
bbupdater: Waiting for Hello...bbupdater: OK
bbupdater: Hello received boot mode: ETLSAHModeComplete
bbupdater: Hello response boot mode: ETLSAHModeComplete
bbupdater: Hello reserved fields: 02
bbupdater: Sending Image 'ELF'...
bbupdater: 0x32000 of 0x12c0000 (1 percent)
bbupdater: 0x6013f of 0x12c0000 (2 percent)
bbupdater: 0x885000 of 0x12c0000 (45 percent)
bbupdater: 0x1085000 of 0x12c0000 (88 percent)
bbupdater: 0x119b000 of 0x12c0000 (93 percent)
bbupdater: 0x12b1000 of 0x12c0000 (99 percent)
bbupdater: 0x12c0000 of 0x12c0000 (100 percent)
bbupdater:
bbupdater: Took 6.138110 seconds
bbupdater: Disconnecting...bbupdater: OK
bbupdater: END: Sending 1 Images
bbupdater: Waiting 4 seconds...bbupdater: OK
bbupdater: BEGIN: Preparing Initial stage
bbupdater: Requested boot mode: kBBUBootModeNone
bbupdater: Creating transport, attempts remaining 0...bbupdater: OK
bbupdater: Modem booted
bbupdater: Ping failed, 9 tries left
bbupdater: Ping failed, 8 tries left
bbupdater: Ping failed, 7 tries left
bbupdater: Ping failed, 6 tries left
bbupdater: Ping failed, 5 tries left
bbupdater: Ping failed, 4 tries left
bbupdater: Ping failed, 3 tries left
bbupdater: Ping failed, 2 tries left
bbupdater: Ping failed, 1 tries left
bbupdater: Ping failed, 0 tries left
bbupdater: END(kBBUReturnIOError): Preparing Initial stage
bbupdater: END(kBBUReturnIOError): Perform stage at second
send_bbupdate_status: sending baseband update status to host
update_baseband: bbupdater error: kBBUReturnIOError
0: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage
1: BBUpdater/10
unable to convert ramrod error 1004
attempting to dump restore log
writing log file: /mnt1/restore.log -
261 error when backing up just purchases
261 error when backing up just purchases I should not be getting this error if the problem is with playlist with the wrong characters in them, I am backing up just purchases.
Thanks In advance Krisal
Gateway Pentium 4 Windows XP Using DVD and CDHelp! I received the same error.
Acer laptop Windows Vista 1 GB RAM -
TS3694 What is the cause of "error 1015" when trying to restore and update an iPhone 3gs?
What is the cause of "error 1015" when you're trying to restore and update an iphone 3gs? My iphone is currently in recovery mode and can not get out of it. All the information about my iphone shown on itunes is only marked as- N/A. How can I get my iphone out of recovery mode and get it to recover and update?
Thank you,
MacQuestioner3http://support.apple.com/kb/TS3694#error1015, which says:
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
In other words, either your phone is jailbroken and you are sadly out of luck or you are trying to downgrade iOS. -
I tried to update to IPad 5.1, but when it finished and tried to restore the backup, it shows me that Itunes could not back up because a session could not be started with iPad. need your help please
This has happened to me a couple of times and what I do is quit iTunes and restart my Mac and then try again and then it will work.
If iTunes has already created the backup, you should still be able to restore from the backup when you are connected to iTunes. Right click on the iPad name on the left side of iTunes and select restore from backup. After the process completes, sync with iTunes to transfer all of your apps, music, photos and other media back onto the iPad. -
HT4623 I keep getting error 21 when trying to restore and update my 4 day old iPhone 5?
I try to update and restore my new iphone 5 becasue it is stuck in recovery mode but i come across error 21 message every time during restore. VERY FRUSTRATING as i only got this wonderful product 3 days ago!
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
Iphone would not restore---- Error -50. I have tried to restore, and it restored it to the new point that it created after 5.0 was installed. How can I get it an older restore point from my backups and restore it on another computer? The phone has been wiped out. I can see earlier backups in my C:\Documents and Settings\user\Application Data\Apple Computer\MobileSync\Backup folder. There are four subfolders in this address. I need my contacts, photos, and messages back. I know this is a common error but I can not figure it out. I have ran the other troublshoot items in the error steps for 13 and 14 like apple says. Is there a way to call apple and get a step by step of how to restore from another restore point? Does anybody have a solution????
It tells you to go to Error 13 and 14 if you receive error (-50).
Here is what I have tried...
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting. I have moved it around to different ports.
Put a USB 2.0 hub between the device and the computer. Didn't change anything.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts. Removed all virus protection and firewall.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.Used the Microsoft fix it.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online. Doesn't matter.
Try to restore from another known-good computer and network. I do not know how to do this or how to find the correct/full/complete restore point. There should be more information for this. -
My iPhone 5s is stuck in recovery mode and won't turn on, I've tried to restore and update it to iTunes and its finding my phone, but saying an error has occurred and won't work, the software is up to date, it just automatically switched itself off and when I try to turn it on, it shows the White background with the apple logo asif it's going to turn itself on but then switches off after a couple of seconds, what can I do? ive already taken it to a shop and he's looked at it, but said he can't fix it, thanks.
Visit an Authorized Apple Service Provider or Apple Store to get it checked. If they can't fix this, you'll have to pay the Out-Of-Warranty-Service fee to get a new replacement for a reduced price:
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Service Answer Center - iPhone -
iphone 4 on verizon(16 gb) ios 4.2.1 tried to restore and update but got error code after download.... all the iphone does is sit there with the picture to connect to itunes. This is very important, please help!!!!!! updated itunes and restarted and have tried everything... this iphone has never been synced or backed up with itunes. please help!
error 1015 usually means you have a jailbroken devices, which per the term of use of the forum, you can't get any help here.
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