IOS5 update: Error occurred while backing up -5000

iPhone 4, attempted update v 4.3.5 to v 5
Windows 7 pro
Get the error "An error occurred while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this iPhone." Continue Cancel.
I hit cancel.
Did iTunes > Edit > Preferences > devices > deleted previous backup (as was suggested in a post) - no change
did computer reboot, - no change
restart iPhone - no change
Suggestions?

I have diabled MSSE. I have turned off CELLULAR DATA. I am still getting the same error message :
“Anerror occurred while backing up this iPhone (-5000)” “Continuing will result inthe loss of all contents on this iPhone” "
My iPhone is a 3Gs. iTunes is 10 .5 .1 . 42.
I'd love to update my iPhone and then my iPad to iOS5.
Any suggestions ?
Thanks.

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TS1286 I am trying to update my iPhone to 5.1 and a window comes up saying: An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone. Help!

I am trying to update my iPhone to 5.1 and a window comes up saying: "An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone." Any help out there? Thanks.

continue to updatae your phone.

I am trying to download iOS5 on my iPad and this is the message : an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad

I am trying to download iOS5 on my iPad and this is the message : "an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad" Pls advise what is my next step

continue to updatae your phone.

HT4972 I received an error message "An error occurred while backing up this iPad (-5000). Would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad". I didn't continue. What do I do now to update to

I received this error message while trying to update my iPad2 to iOS 5. "An error occurred while backing up the iPad (-5000). Would you like to continuet o update this iPad? Continuing will result in the loss of all contents on this iPad." I clicked Cancel. What do I do now???

continue to updatae your phone.

IOS5 UPGRADE HELP! An error occurred while backing up this iPhone (-50). Would you like to continue to update this iPhone?

I've been trying to upgrade to iOS5 for the past half day. I keep getting:
"An error occurred while backing up this iPhone (-50). Would you like to continue to update this iPhone?
Continuing will result in the loss of all contents on this iPhone."
I think I have been on every forum the Internet has. This means:
-Yes, I have tried restarting my computer
-Yes, I have tried using a different USB port
-Yes, I have tried doing the whole DFU mode thing
-Yes, I have tried freeing up some drive space from both computer & iPhone
-Yes, I have tried removing MobileSync folder from AppData
-Yes, I have tried Airplane mode and Bluetooth Off
-and Yes, I think I have waited long enough....!
Please help.. I'm hopeless. lol.. and no i dont want to lose all content on my iphone
Message was edited by: yazanfromnashville

This is the correct steps to solve this problem:
1. Cancel the update (with the backing up error, of course)
2. Do a manual backup
3. Do a manual restore (your password to unlock your backup file is your AppleID password, not your IPhone keypad password)
4. Now Update your phone. This time the backup should work.
5. After it is updated, it will automatically restore, if you choose to restore not to set up a new phone.
And yes, copy all your photos manually. Your backup probabally won't include photos.
If this still doesn't work, try to stop your anti-virus software.

I am trying to update itunes version 500 resule is an error occured while backing up the ipad 5000 would you like to continue..will resule in loss of all contents on ipad...i can't loose all that.what to do

an error occured while trying to update i tunes version 500...it read an error occured while backing up the ipad (-5000)would you like to continue..to contunue will result in loss of all contents on ipad...i don't want that to happen....my first time doing any of this....

am i replying to myself.......this is confusing.....where is my answer?

An error occurred while backing up this iPad (-43) iOS5 update

While updating to iOS5 the process stops and error message "An error occurred while backing up this iPad (-43), would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad"
If i select no and manualy do a backup and sync it works fine ... so a back up is there. Its the new update/ itunes process that is failing???
Anyone else having this problem?

So you used your own manual back up after updating , and that worked?
Im a bit gun shy to try as i dont want to lose my data

TS2800 why do I get "an error occurred while backing up this iPod (-5000)"?

I am trying to update my daughter's iPod to the latest OS, and I keep getting "An error occurred while backing up this iPod (-5000). Would you like to continue to update this iPod? Continuing will result in the loss of all contents on this iPod."
Any suggestions to fix?

Try looking at the previous posts on the right of this page with your same error. They are under the heading "More Like This" The ones with the green checkmark are solved.
Message was edited by: lllaass to refer to previous posts.

An error occurred while backing up this iPad (-5000)

I'm trying to update someone else's iPad for him. Windows XP Home computer. Latest version of iTunes. The iOS 5 file has downloaded from Apple. When I start the upgrade, first step is a backup of the iPad. I get maybe 4 green bars on the progress window and then get an error message that states "An error occurred while backing up this iPad (-5000). I stop at this point.
Apple KB has a long list of error numbers for this message, but not -5000.
Any ideas?
Thanks.

I had the same issues. My computer runs Windows XP Media Center Edition. The itunes update downloaded easily but i received the -5000 message when I tried to update the Ipad software iOS 5. After many, many unsuccessful attempts to correct the problem, I disabled my Norton Antivirus and it worked without any more snags. It still took about another 45 minutes to complete the install but there were no more errors.
To sum it up---DISABLE YOUR ANTIVIRUS SOFTWARE--and that will probably fix the issue.

Getting "an error occurred while backing up this iPad (-5000).

I am getting an error when trying to update my wifes gen1 iPad from 4.2.1 to whatever is the latest:
"An error occurred while backing up this iPad (-500).
Would you like to continue to update this iPad?
Continuing will result in the loss of all contents on this iPad."
Any suggestions?

Based on this article, it looks like you've had a communication issue with the iTunes Store (note where the -5000 error appears):
http://support.apple.com/kb/ts1424

I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798).

I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798) Help

You can not create an iCloud account on a PC, you may create one on an iPad, iPhone or a Mac

I have a problem when ı want to update and restore my ipad for ios5 : an error occurred while restoring this ipad (-10), what can i do??

i have a problem when ı want to update and restore my ipad for ios5 : an error occurred while restoring this ipad (-10), what can i do??

Error -1 is not mentioned in this article about error messages during a restore process: http://support.apple.com/kb/TS3694
This one comes close:
The device could not be restored. An internal error occurred, or Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again.
You may also check your security software settings, to make sure that iTunes can contact Apple servers during this process: iTunes for Windows: Troubleshooting security software issues

Trying to update software on my iphone 4. It stops and says "An error occurred while backing up this iphone. Would you like to continue? -43 Continuing will result in loss of content. What should I do?

Trying to update the software on my iphone 4. It stops and says, "An error occurred while backing up this iphone. -43. Would you like to continue? Continuing will result in the loss of content..." What should I do?

The first thing you need to do is (in the left side of iTunes, under devices) right click on your phone, and do a manual back up. As long as that works, this should work for you. After you back it up, go to your phone in iTunes, and do a "Restore". Click the option to restore and update. When it is done with the update, it will ask you if you want to set your phone up as a new phone, or restore from the last back up. Restore it, and after another restart, and a sync, you will have your updated phone without loosing your information.

An error occurred while backing up this iPhone (-402653081). Would you like to continue to update this iPhone?

I don't understand this error. I have gotten it at least seven different times while trying to update to iOS 5.0. Can anyone help me? It asks if I want to continue, but says that if I do all data will be lost.
An error occurred while backing up this iPhone (-402653081). Would you like to continue to update this iPhone?

I solved my issue.
She had a ton of photos & videos on her phone. I manually moved those off to the phone and on to the computer.
I went into iTunes preferences/devices and deleted all but one backup of her phone (kept the latest one just incase). Then I did my own backup by right-clicking the phone in iTunes, on the left side.
Then I selected the update, let it fail and proceeded to update it knowing it was going to erase ALL data. Once it was done restoring, and updating to i0S5, I restored from backup successfully.
Everything was there, Aps, Contacts etc.
Hope this helps someone.

TS3694 I have tried to update my ipod to version 5.1.1 and everytime while backing up, around the same spot it says, An error occurred while backing up this ipod. (-43) would you like to continue to update this ipod? Continuing will result in the loss of

to version 5.1.1 and everytime while backing up, around the same spot it says, An error occurred while backing up this ipod. (-43) would you like to continue to update this ipod? Continuing will result in the loss of all data

Try a manual install, as outlined in link below.
Basic troubleshooting steps
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Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
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IOS5 update: Error occurred while backing up -5000

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