IOS7 keyboard glitch on swapped iPhone - is it safe/legit?

The screen on my girlfriend's iPhone 5s recently broke (shattered), and she went to an Apple store to see if she could get it repaired. Instead of repairing the phone, one of the employees gave her a replacement phone right there on the spot. She was super excited, understandably, and told me about her good luck.
Then a few hours later she messaged me a screenshot showing me that she had a glitch on her keyboard. In the first screenshot you can see some noise over the space key. In the second screenshot there's the same noise over the return key in the bottom right corner. http://imgur.com/a/VSYTM
I consider myself pretty tech savvy and up to date with Apple stuff (i've had an iPhone/iPad since they were released), and after some cursory Googling I wasn't able to find any other reports of this, so I started to wonder if the Apple employee's goodwill was too good to be true. I asked her if the phone she was given came sealed in a box and she said it wasn't.
At this point I'm wondering if it was a refurbished phone or if perhaps there's some funny business going on. I'm not sure how to check the legitimacy of the phone and/or if it's been jailbroken or sideloaded with a modified version of the OS, but I wasnted to do some homework and try to find out. One reason why I wouldn't think it's refurbished is because refurbs are checked and tested before being released back into the wild. Then again, it could be a lemon, I don't know. I've also heard reports of iPhones being replaced when there's hardware defects like WiFi issues or sticky Home buttons, but in this case her phone was clearly broken outside of normal hardware defects.
Anyway, has anyone seen this glitch before? Am I paranoid here? Is there a way to further investgate what's going on with the phone, and if so what should be done? If it's a normal refurb, any known way to fix this graphical bug?
I really want to believe it was an awesome act of goodwill, but, y'know, better safe than sorry.
Thanks for any help!

I suggest you submit a bug to apple through there feedback system we are just users like you and have no bearing on fixing this.
http://www.apple.com/feedback

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