IOS8.1 does not recover from soft reset on iPhone 6
My iPhone 6 does not recover from a soft reset (holding the home and power key until you see the apple). It stays in the white screen with the black apple and never returns. The reset was necessary due to a profile change request. What is the solution and how are correct resets performed?
Hello jeffrey281,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your iPhone will not boot past the Apple logo, please follow the steps in the article linked to below.
iOS: Not responding or does not turn on
Take care,
Alex H.
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Date/Time: 2007-04-05 17:23:45 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: DVD Player
Path: /Applications/DVD Player.app/Contents/MacOS/DVD Player
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PID: 603
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xf47c0800
Thread 0 Crashed:
0 <<00000000>> 0xf47c0800 0 + 0xf47c0800
1 com.apple.DVDPlayer 0x0003f8c4 0x1000 + 0x3e8c4
2 com.apple.CoreFoundation 0x901c45f8 __CFRunLoopDoTimer + 0xf4
3 com.apple.CoreFoundation 0x901c1958 __CFRunLoopRun + 0x5c8
4 com.apple.CoreFoundation 0x901c5e6c CFRunLoopRunSpecific + 0x148
5 com.apple.HIToolbox 0x92885f60 RunCurrentEventLoopInMode + 0xac
6 com.apple.HIToolbox 0x9288c6c8 ReceiveNextEventCommon + 0x17c
7 com.apple.HIToolbox 0x928ae1a0 AcquireNextEventInMode + 0x48
8 com.apple.HIToolbox 0x928e2514 _TrackMouseLocationReturningEvent + 0x120
9 com.apple.HIToolbox 0x9292dd28 _ZN6HIView18BasicTrackInternalERK7CGPointmsPFvP16OpaqueControlRefsEhPK10GlyphSt atePm + 0x258
10 com.apple.HIToolbox 0x92916928 _ZN6HIView9TrackSelfEP14OpaqueEventRefPs + 0x1d8
11 com.apple.HIToolbox 0x92884958 _ZN6HIView12EventHandlerEP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x828
12 com.apple.HIToolbox 0x92881fa0 DispatchEventToHandlers + 0x150
13 com.apple.HIToolbox 0x92882214 SendEventToEventTargetInternal + 0x174
14 com.apple.HIToolbox 0x92886694 SendEventToEventTargetWithOptions + 0x28
15 com.apple.HIToolbox 0x9291fa2c _Z19SendControlDefTrackP6HIViewRK7CGPointPmPFvP16OpaqueControlRefsEPs + 0xdc
16 com.apple.HIToolbox 0x92945308 _ZN6HIView13ClickInternalERK7CGPointmPFvP16OpaqueControlRefsEb + 0x5c
17 com.apple.HIToolbox 0x9294b05c _ZN6HIView9ClickSelfEP14OpaqueEventRef + 0x124
18 com.apple.HIToolbox 0x92885944 _ZN6HIView12EventHandlerEP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x1814
19 com.apple.HIToolbox 0x92881fa0 DispatchEventToHandlers + 0x150
20 com.apple.HIToolbox 0x92882214 SendEventToEventTargetInternal + 0x174
21 com.apple.HIToolbox 0x928946bc SendEventToEventTarget + 0x28
22 com.apple.HIToolbox 0x9294ae10 _ZN6HIView5ClickEP14OpaqueEventRef + 0x10c
23 com.apple.HIToolbox 0x92999394 HIViewClick + 0x38
24 com.apple.HIToolbox 0x92966a74 HandleClickAsHIView + 0x9c
25 com.apple.HIToolbox 0x92934bd4 HandleWindowClick + 0x204
26 com.apple.HIToolbox 0x92915f40 HandleMouseEvent + 0x1b8
27 com.apple.HIToolbox 0x928d7c60 StandardWindowEventHandler + 0xa8
28 com.apple.HIToolbox 0x92881fa0 DispatchEventToHandlers + 0x150
29 com.apple.HIToolbox 0x92882214 SendEventToEventTargetInternal + 0x174
30 com.apple.HIToolbox 0x928946bc SendEventToEventTarget + 0x28
31 com.apple.HIToolbox 0x928a2d3c _Z25HandleMouseEventForWindowP15OpaqueWindowPtrP14OpaqueEventReft + 0x144
32 com.apple.HIToolbox 0x929c3524 _Z16HandleMouseEventP14OpaqueEventRef + 0x170
33 com.apple.HIToolbox 0x92892c5c _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefP v + 0x1e8
34 com.apple.HIToolbox 0x9288205c DispatchEventToHandlers + 0x20c
35 com.apple.HIToolbox 0x92882214 SendEventToEventTargetInternal + 0x174
36 com.apple.HIToolbox 0x928946bc SendEventToEventTarget + 0x28
37 com.apple.HIToolbox 0x928985d8 ToolboxEventDispatcher + 0x5c
38 com.apple.HIToolbox 0x928b57e4 HLTBEventDispatcher + 0x10
39 com.apple.HIToolbox 0x928ab680 RunApplicationEventLoop + 0x98
40 com.apple.DVDPlayer 0x0005b104 0x1000 + 0x5a104
41 com.apple.DVDPlayer 0x00013a4c 0x1000 + 0x12a4c
42 com.apple.DVDPlayer 0x00013a00 0x1000 + 0x12a00
43 com.apple.DVDPlayer 0x000097c0 0x1000 + 0x87c0
44 com.apple.DVDPlayer 0x00009634 0x1000 + 0x8634
Thread 1:
0 libSystem.B.dylib 0x90018e18 semaphoretimedwait_signaltrap + 0x8
1 libSystem.B.dylib 0x9000e9d4 pthread_condwait + 0x268
2 com.apple.dvdplayback 0x8a70ec14 DVDWakeUp + 0x35874
3 com.apple.dvdplayback 0x8a70cc94 DVDWakeUp + 0x338f4
4 com.apple.dvdplayback 0x8a70efb4 DVDWakeUp + 0x35c14
5 com.apple.dvdplayback 0x8a6cfeb8 dyldstub_bindinghelper + 0x8c6a8
6 libSystem.B.dylib 0x90024910 pthreadbody + 0x28
Thread 2:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c16e0 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c5e6c CFRunLoopRunSpecific + 0x148
4 com.apple.audio.CoreAudio 0x90762f80 _ZN10HALRunLoop9OwnThreadEPv + 0x104
5 com.apple.audio.CoreAudio 0x907691e0 ZN9CAPThread5EntryEPS + 0x30
6 libSystem.B.dylib 0x90024910 pthreadbody + 0x28
Thread 3:
0 libSystem.B.dylib 0x900147a8 semaphorewaittrap + 0x8
1 com.apple.dvdplayback 0x8a6cf9f8 dyldstub_bindinghelper + 0x8c1e8
2 com.apple.dvdplayback 0x8a6630a4 dyldstub_bindinghelper + 0x1f894
3 com.apple.dvdplayback 0x8a68486c dyldstub_bindinghelper + 0x4105c
4 com.apple.dvdplayback 0x8a6cfeb8 dyldstub_bindinghelper + 0x8c6a8
5 libSystem.B.dylib 0x90024910 pthreadbody + 0x28
Thread 4:
0 libSystem.B.dylib 0x900147a8 semaphorewaittrap + 0x8
1 com.apple.dvdplayback 0x8a6cf9f8 dyldstub_bindinghelper + 0x8c1e8
2 com.apple.dvdplayback 0x8a664278 dyldstub_bindinghelper + 0x20a68
3 com.apple.dvdplayback 0x8a6cfeb8 dyldstub_bindinghelper + 0x8c6a8
4 libSystem.B.dylib 0x90024910 pthreadbody + 0x28
PPC Thread State:
srr0: 0xf47c0800 srr1: 0x4200f030 vrsave: 0x00000000
cr: 0x24222422 xer: 0x20000002 lr: 0x0006de08 ctr: 0xf47c0803
r0: 0x00000000 r1: 0xbfffe250 r2: 0x0004c57b r3: 0x018ff200
r4: 0xbfffe294 r5: 0x00000054 r6: 0x00000000 r7: 0x448ac000
r8: 0x444a0000 r9: 0xa28a8670 r10: 0x929455e4 r11: 0x44222224
r12: 0xf47c0803 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000000 r17: 0x00000000 r18: 0xa01c13a8 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x0040aa90 r23: 0x0040aba8
r24: 0xa01c450c r25: 0xa00016b4 r26: 0x0000003f r27: 0x34ab91ed
r28: 0x004e7390 r29: 0x018ff200 r30: 0x00000000 r31: 0x0045e460
Binary Images Description:
0x1000 - 0xf3fff com.apple.DVDPlayer 4.0 /Applications/DVD Player.app/Contents/MacOS/DVD Player
0x76f000 - 0x770fff com.apple.aoa.halplugin 2.5.0 /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bun dle/Contents/MacOS/AOAHALPlugin
0x427a000 - 0x431dfff com.apple.audio.units.Components 1.3.2 /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x439f000 - 0x43dbfff com.apple.iSightAudio 6.5.2 /Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
0x4966000 - 0x4966fff com.apple.applescript.component 1.9.3 /System/Library/Components/AppleScript.component/Contents/MacOS/AppleScript
0x497c000 - 0x4982fff com.apple.ATIRadeon9700GA 1.3.42 (3.4.2) /System/Library/Extensions/ATIRadeon9700GA.plugin/Contents/MacOS/ATIRadeon9700G A
0x498c000 - 0x498e7fa cssloader2Í PEF binary: cssloader2Í
0x49c0000 - 0x4a18fff com.apple.AppleVADriver 2.3.13 /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AppleVADriver
0x4a83000 - 0x4adbfff com.apple.AppleVADriver 2.3.13 /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AppleVADriver
0x4b46000 - 0x4b9efff com.apple.AppleVADriver 2.3.13 /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AppleVADriver
0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x8a640000 - 0x8a7a3fff com.apple.dvdplayback 4.1.5 (4150) /System/Library/Frameworks/DVDPlayback.framework/Versions/A/DVDPlayback
0x8b6e0000 - 0x8b6e3fff com.apple.VSP.framework 2.1 /System/Library/PrivateFrameworks/VSP.framework/VSP
0x8be9d000 - 0x8bea2fff com.apple.AppleVAFramework 2.3.13 /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x8f000000 - 0x8f00afff com.apple.DVDFramework 3.3.0 /System/Library/PrivateFrameworks/DVD.framework/DVD
0x8f060000 - 0x8f105fff com.apple.applescript 1.9.3 /System/Library/PrivateFrameworks/AppleScript.framework/Versions/A/AppleScript
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c0000 - 0x9026dfff com.apple.CoreFoundation 6.3.7 (299.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x905a0000 - 0x90610fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90640000 - 0x906c8fff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9071d000 - 0x9072cfff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x90733000 - 0x90740fff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x90750000 - 0x907b7fff com.apple.audio.CoreAudio 2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x90860000 - 0x908cffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x908f5000 - 0x90912fff com.apple.audio.SoundManager 3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.4 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x90a20000 - 0x90b7bfff com.apple.Foundation 6.3.6 (500.58) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90c70000 - 0x90c8afff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x90cb0000 - 0x90d12fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
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0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib
0x97345000 - 0x973b2fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib -
I'm from the uk and I'm trying to send a message to someone who lives in the US, however it does not recognise that they have an iPhone so it won't send as an iMessage, any solutions?
Hi Will_medlock,
If you are having issues sending iMessages to a specific person overseas, you may find the following article helpful:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Regards,
- Brenden
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