IP address and android devices - blondie needing h...

Hi all, totally new to this and im not very technically minded woman
Basically my 2 sons got asus nexus 7 tablets end of march.set up and both worked fine until 5/6 weeks later when one lost connection for no reason to Internet. Could still obtain signal from out home hub 2 but would just scroll through saying "authenticating" "obtaining IP address" "saved,secured by WPA/WPA2". After about 3 days after trying to forget it, resetting hub etc it suddenly connected again and was fine. It happened again a few weeks later but re-connected after a few hours this time. By middle if June it had happened again so rang bt. They lead me through all the same things and then told me it was a faulty tablet but I knew it wasn't as we had already taken it to the shop and it connected to their Internet straight away. Anyway the apparently changed the wireless settings from their end and miraculously it started working after an hour and a half on the phone. 2 days later same problem again but the other tablet this time ! Then 2 hours later it re-connected again. The first tablet them lost signal about a months later in the middle of July and now a month later we have the same problem with the first tablet so this time I think it must be the table, spent 1 hour in phone to google in America and went through lots of things and ended up resetting it to factory setting again and still wouldln connect. They sent me to asus who went though the same and said as we have switched off the other 3 wi-if devices in the house at the time and it still wouldn't get an IP address then it might be faulty and they would look at it but it no fault found would cost £45. It was switched off for 5 days and then suddenly last night my samsung s4 phone started doing the same, not obtaining and IP address and this is the first time it has happened to a phone.rang bt and spoke to the Indian call centre who went through the standard procedures of forgetting the hub on the device etc but didn't seem to understand that's this fault with a phone is the same as the fault that has been happening with the tablet for the past few months and my phone must be faulty. Well I was not impressed, he said he had done his best for me and nothing more he could do. After complaining I was paying for something I was not getting and was not happy as could see when this tablet goes away for repair there probably isn't a fault and I will be charged. he said he would put me through to technical support. Spoke to a lovely Scottish lady who straight away told me that bt do not support android. She said that possibly the new home hub 4 would be better but we would have to buy it at £35 plus £6.95 postage.
So my questions really are, what does it mean if bt do not support android? And why the heck don't they when they are one of the biggest operating systems, apparently they only support windows and mac
Also will this new hub make a difference?
Sorry for the long post, just thought it made more since to set the whole story out that 1 tablet keeps getting this problem montly, the other tablet only did it once and the mobile phone has now started doing it because the tablet is switched off and weirdly we switch the "faulty" tablet on and as it started the mobile phone sudden'y connected but the tablet woudnt !!!!!
Thanks for any help for a blondie who really doesn't undertsnad technology that much and if you do reply please make it as basic as possible for me to understand

When the BT staff say they don't support Android what they mean is they have no knowledge of of it and don't know any way to make it work, not that it won't work on the BT Homehub. I have Android phone and tablet and they work perfectly on the homehub.
To start from a clean sheet you will need to carry out a factory reset of the home hub by pressing a pin into the reces button on the rear for about 20 seconds. The hub will then restart.
On your devices go into setting then select wifi and find the setting for your homehub. Select it then select forget. Restart the device and scan for wireless networks and select your homehub and log on using the wireless key found on the homehub. You should connect.
Once you have done that if you have a wireless device, such as a laptop download inSSider and check to see which is the best least congested wireless channel. Take note of the number.
Now go into the home hub setting and set the wireless channel on the homehub to that number.
See the links for inSSider
http://www.metageek.net/support/downloads/
and how to set channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt...

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