IP address and drop out problems

Hi,
I had infinity installed into my home in May and have usually found it very good. I mainly run 3 machines on the system plus smart phones sometimes. My main laptop is rather new and runs Windows 7 and has no problems at all. Along with that i run an Ipad which is increasingly dropping out of connection but usually only short time. I also run an older laptop with Windows XP. It has had connection problems all along linked with IP address but now fails to get an IP address at all. I have tried deleting my wireless code and re-entering it but still no fix. I should also say that all of these devices are connected wirelessly. I have also tried connecting the XP machine via a cable but this did not help.

Please take a look at the wireless help on the website below.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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I have just returned from a business trip to China and my Macbook is not well. My internet connection is very slow and drops out intermittently. Is there a utility I can run which might clean it up.

I have just returned from a business trip to China and my Macbook is not well. My internet connection is very slow and drops out intermittently. Is there a utility I can run which might clean it up.

Hello,
I have very similar problem. Suddenly Firefox stopped work - It was working few days after ver. 4 update. I was looking everywhere for some solution but nothing worked.
- uninstalled firewall - did not worked
- added full exception for Firefox into the firewall - did not worked
- Firefox reinstall - did not worked
- Firefox complete reinstall (registry included) - did not worked
- IPv6 diseabling - did not worked
- diferent proxy options (no proxy, system proxy, autodetect proxy) - did not worked
- new firefox profile - did not worked
- complete coockies, history... deleted - did not worked
- there is only one solution which partly works - I have used public proxy addresses for Firefox but the ping is (750ms), down/up (0.8MB/0.2MB originaly (10MB/2MB) and yes I have tried different proxy server from different countries from my included.
- IE is working perfectly and without proxy
- other companies browser - did not worked too
- only IE is working
- I have used three different malware, trojans, spyware, anti-virus programs and nothing
It seems to me as hopeless situation or very clever move from Microsoft, I am forced to use IE - at least this works
Any ideas, solutions?
System Windows 7, firewall Comodo Internet security
Thanks everyone for the help

AirTunes with AirportExpress cut or drop out problems - my solution...

I buyed 2 of the Airport Extreme one month ago (Firmware 6.3, Itunes 7.1.1), never got them working fine, till yesterday...
I have A Zyxel ADSL WLAN Router Switch. WPA-PSK as I wanted a secure Network. Both of the AX were connected with static IPs. WLAN was always working fine, but I had many cut outs with airtunes. I wanted a solution with lossles streaming audio with the possibility to connect my Receiver digitally. That's why I bought my first Apple hardware, as I was always told, Apple=Plug'n play. Very frustrating!
I tried other switches, Routers, WLAN adapters and cards, nothing worked. Airfoil does not support multiple speakers yet, so it's useless for me.
In the FAQ of the Airtunes, Apple mentioned to use lower security, as some Computers probably do not have enough power to stream music flawlessly. But my Computers really do have enough power! I think the AX does not have enough power to do that. So I created another wireless network with one of my AX. I set the security to WEP-40bit key and joined this new Network with my other AX. Not the best solution, as I'm now connected to the Internet or to the AX to use Airtunes. Cables could fix that problem, but then I could use a wired system instead...
I use Channel 11 for the AX WLAN (the only clean channel in my area), Multicast to 11, only G mode for Wireless and a 5 characters WEP-40 key and no WDS. Seems to work at the moment.
I hope this will help others with the cut or drop out problem. If you have a working AirTunes system, please post your setup. Mostly I'm interested in a Setup with working WPA...

Thanks, I hope I can help others with this annoying problem...
Sorry, I forgot to write about the RF Interference. Belive me, I spent hours and hours searching for a solution in the Internet and every checkbox the Admin utility offered me to try out... I'm working as a system engineer, and supporting computer systems since the early 90ties, so I'd say I have a bit knowledge about all the networking, WLAN, Audio... In school we had the Apple Mac I with the 12" monochrome monitor and appletalk for networking quite funny!
But back to the RF interference: At the moment I activated it on both AX I own. I have a microwave, wireless phone and I'm living in a Area with many WLAN access points. I can choose between 6 networks!
I'm the only one with a network higher than channel 6, so this area is clean at least.
As my AirTunes do work at the moment, I'm not going to try if I could also deactivate it.
Next step is to try if I can connect the AX Router to the internet. A connection to my ADSL router should do that, but up to now I had very strange behavior when plugging in a ethernet cable to the AX. If this will work, it will be my final solution, at the moment I only see it as a workaround...

I want to upload my Jewelry photos and drop out their background to appear they are floating on a white background. Can I do this in I web or I Photo to get that look on my Web Page? Have 3.01 ver of I Web

I want to upload my Jewelry photos and drop out their background to appear they are floating on a white background. Can I do this in I web or I Photo to get that look on my Web Page? Have 3.01 ver of I Web

You will need a 3rd party image editor that can seletively remove the background and let you create a transparent background png file. Maybe with a drop shadow (or not) something like this:
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OT

Switched to Infinity and dropping out all the time...

With ordinary unlimited we'd lose connection 2 or 3 times a week. BT Sales people who kept phoning said if we upgraded to Infinity it'd solve the problem. We upgrade 5 and a half weeks ago and connection is now dropping out many times a day - several times an hour sometimes! We were never off the phone to the help centre and eventually the engineer came back to do checks but things just improve for a day or two (improve, not fixed) then it's back to normal. Every wi-fi device in the house gets kicked off and the desk top help kicks in usually saying to phone BT that it can't get us back online. After week 3 of this I gave up phoning them as was fed up with their apologies. Am hoping someone here can help. Have complained to BT but no response after initial auto email. The desk top help has to keep renewing my ip address. I have no idea what this is but really could do with some pointers. Five weeks of paying for Infinity only to be kicked off repeatedly is leaving me feeling robbed!

I have moved this thread to a different board, now we know its not a problem with your Infinity connection.
It also allows forum members to give more specific advice.
What you need to do now, is to try different wireless channels on the home hub. There are 13 to choose from.
The dropouts are most likely caused when anothe wireless router is switched on, and its on the same wireless channel as your home hub.
Instructions are here http://bt.custhelp.com/app/answers/detail/a_id/14094/kw/change%20wireless%20channel/c/346,407,410
If you have a Windows laptop with a wireless card, then you can download a free program which will display which channels are in use, and allow you to select a better one.
There is a suitable program on this link http://forumhelp.dyndns.info/software/insidder.zip
If its mainly the Xbox that is affected, then a better solution is to avoid a wireless connection, and use powerline adapters instead, as shown here.
Connecting an Xbox to the home hub
See how you get on with these suggestions, you may also get others on this thread.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.

Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.

Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

BT Infinity Hub 3 slow to load pages and drops out...

Hi can anyone help, I have had Infinity option2 for less than a month and it has not work properly since it was installed,
done all the around the houses with help from India and they have thanked me for my patience and acknowledge there
is a fault which they say they have fixed, but it's getting worse.
When I do a speed test I get 36Mb down and 8Mb up, great but when I am loading websites they usually take a long time to load and frequently drop out, when I hit the diagnose connection they usually load. I also cannot send or sometimes receive email from my accounts, with server error fault messages also my webcam does not work I can here them but they cannot here me, never had these problems with my previous ISP on only 8Mb.
Thank you, getting desperate now!

Mate, I feel your pity as, although I've only had Infinity for 4 days, I'm having the exact same problem and NEVER had this issue in the 4 years I was on BT Total Broadband. To summarise:
Day 1 - Everything worked perfectly
Day 2 - Internet would not load one single page
Day 3 - Working perfectly again
Day 4 - Most pages load, albeit VERY slow
BT India have told me that I have a fault in my line and an engineer will call me back in the next 24/48 hours. Apparently I was the first person on my cabinet to have Infinity installed so I'm guessing I'm the guinea pig!!!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

Upgraded to Adabe 10.1x reader and drag and drop text problems

I cannot drag and drop text from my saved PDF files to word files or for example, into online forms since upgrading to Adobe new reader version today. How can this problem be resolved?

So after a month of trying to figure all this out I FINALLY fixed the problem!
Before you do anything just go to your destop > right click personalize (this is for windows 7 - might be different for XP; I honestly forgot, but same idea) > find "window color" > select "advance appearance settings
(I think can be found by just typing "window color and appearance" in the search from the start menu).
Finally select "active title bar" (If the font is SEGOE UI, then following the link is the best thing to do; IF ITS NOT, I would think you can just follow the same steps and modify accordingly to how you want your fonts to look in iTunes). http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/how-to-change -system-default-font-in-all-parts/dfce15db-7337-420a-a42e-517521a8502e
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I recent imported about 1000 clips (AVCHD and GoPro .MP4) into PP CC 2014 and all of the audio is out of sync. These clips all work and play perfectly fine in PP CC and directly from Finder on my Macbook Pro. I was also able to get them to play correctly on PP CC 2014 on an iMac with a different CC subscription. However, even after uninstalling, "cleaning up," and reinstalling PP CC 2014, the issue still persists. Any thoughts on how to fix it?
I have a late 2013 Retina Macbook Pro with 16GB of RAM, a NVIDIA GeForce GT 750M 2048 MB graphics card, and the 2.3 GHz Intel Core i7 processor. I use PP CC 2014 every day and have never had this issue before.

seems like it could be a compatability problem between the camera and the deck. Either one might be out of spec and causing the problem. You might try capturing from the camera that the material was shot with and see if that helps.
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This happens almost every second or third time I try to use it.
I currently have an iphone 4s, ipad2, ipod touch and as someone has said before, this is the first time I've been deeply disappointed in an Apple product. I expect glitches every now and then but this continual drop out and connection issues I have is beyond the joke.
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I too am having the same problem. I have a MB Pro running OS X 10.9.4 cannot see AirPlay option. Any solutions out there? Tried AirParrot but it is spotty at best.

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Major dropping out problems!

I have been experiencing wireless drop outs on my macbook. I have tried resetting the router/modem, and anything else I could find on this site.
I am constantly having the "reset by peer" or "connection reset" messages. These happen if I am trying to download updates from apple, iTunes, or something from my email.
The problem existed before/after I updated to 10.5.3
Is there anyone who knows a fix to this? I had no problems in the past. And others on my network seem to have no problems.
Thanks.

Mixed opinions about this mystery. It might be useful to read this compendium of options, which includes all the extant options to bring things back to normal:
http://blogs.zdnet.com/Apple/?p=1441
http://www.michaelhyatt.com/fromwhereisit/2007/01/fixforwireles.html
I've never had this problem myself, but it's not uncommon.

Unable to drag and drop out of aperture

Hi,
As of a few days ago i've had a slight problem with my aperture libary.
I can no longer drag and drop images out of aperture onto the desktop or other apps etc.
I have not changed anything it was working fine until just recently - I haven't modified or done anything to change the behaviour.
Aperture settings has previews enabled.
I have attempted to regenerate previews by selecting images and clicking regenerate
I have rebuilt permissions
I have rebuilt the entire library
I have re-installed aperture
I have manually deleted previews and thumbnails from within the aperture library to force a rebuilt.
Nothing works.
I cannot drag out files
with the exeption I can drag and drop files which have had edits done to it - so the original master has been edited and it's created a modified version.
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I have latest versions of aperture 3.

Dan,
can you please clarify a few points?
Aperture settings has previews enabled.
Have you enabled "New projects automatically share Previews"?
How is "Share Preview with iLife set"?
I have manually deleted previews and thumbnails from within the aperture library to force a rebuilt.
Has the rebuild worked? Have you checked in the "Masters" folder, if the previews actually exist for the images, that will not be dragged?
Have you checked each project in question, of the Previews for that project are enabled?
Select each of the the projects in question and ctrl-click (right-click) the gear-icon in the upper right corner of the Library inspector. Check the setting for "Maintain previews for project".
If the previews are disabled in that menu, you cannot drag previews from the library.
Regards
Léonie

Why Apple isn't acknowledging the wireless drop out problem on iMacs?

Hey everyone
I've been having constant wireless drop out on my iMac while all other computers at home work perfectly.
I've noticed I am not the only one who is having this problem and it seems to be a software/ upgrade problem that Apple needs to get fixed.
Anyone knows any progress on this topic?

Unfortunately you simply can't say that this is a general problem. Or, rather, you can, but you won't be taken seriously. Some of us (me, for example) have several Macs, including several iMacs, and simply do not see your problem with any of them. It may be a problem linked to the specific model. It may be a problem linked to a specific batch. It may be a problem linked to specific 3rd-party software. It may be linked to any of several other mutually incompatible factors. What it definitely is NOT is a general problem.
Those who have it need to provide further data _to Apple_ using the feedback system so that the actual cause of the problem can be identified and a fixe set up.
Insisting that it is a general problem when it quite clearly is not will tend to get you ignored.
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Are you beginning to see the number of possible reasons for your problem?

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Hello,
I have the new MBP 17 and recurring issues with the Aiport/Internet connections with my TC 500 Dual Band:
After the MBP wakes from sleep mode, I have recurring drop outs with regard to my internet connection. Airport connection shows me the full 4 bars and tells me I am connected, but Safari loads internet pages to no avail. I then usually deactivate my airport for 5 seconds, then reactivate it. The connection usually is better after that, but I do still have drop out issues every so often.
Anyone experiencing the same problem?
Would resetting SMC have any effect on this?
Thanks

I've had a similar problem at home - it's been exasperating.
It appears to be not just one thing but a collection of things causing the problems. The recent firmware update combined with driver updates in 10.5.6+ is one thing, but also there are some keychain issues, waking from sleep issues and interference issues.
When the MBP firmware was updated (10.5.6 / 10.5.7) I can't be sure exactly I noticed that my wi-fi signal was effected much more by interference. I'm using b/g as I have iPhones on the same network as my MBP at home. I ruled out router issues by testing with various other machines (Macs and PC's) - and on different wi-fi networks (my office).
The other machines didn't suffer the same problems at home and my machine did suffer the same problem at work,
I have a feeling that the driver / firmware update combined with several Airport Passwords (for the same network) appearing in your keychain conspired together to create the issue. When the Airport Signal dropped below a certain strength (by sleeping or by moving to another room) and there is a lot of interference from other wi-fi networks - your machine fails to reconnect correctly to your wi-fi network.
Often your network doesn't even show up in the available network lists. When it does - the keychain issue appears to cause a network timeout when re-connecting and therefore the connection fails and you get stuck in an annoying loop.
Moving my MBP close to the wi-fi router causes is to re-connect - which is why I believe it is related to signal strength. Also using a n only network rather than b/g helps considerably (n suffers from less interference). This however is not a fix as I have an iphone (which requires b/g) and I like to use my MBP more than 3 meters away from my wi-fi router.
Also on identical machines in my office (10.5.6 and 10.5.7) I didn't have the problem. The only real difference was those machines didn't sync with .mac and share the same keychain. Further more testing some of those machines on my home network they had no problems.
I tried loads and loads of things to fix this. In the end it wasn't one thing that did it, but a whole series of them.
1 - Delete all your Airport Passwords from your keychain.
2 - Ensure that if you are using .mac syncing you replace the .mac keychain from your current machine.
3 - Trash all your network preferences (including network interfaces and remembered networks)
4 - Zap your PRAM
5 - Resent your SMC
6 - Re-connect to your wi-fi network
And that appears to have worked for me. So far anyway.
-darrell

IP address and drop out problems

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