IP/bRAS Profile Stuck

Question

Hello
We believe that the IP/bRAS profile is stuck on our phone line. We had it replaced about 5 weeks ago after it was damaged in adverse weather. Before our line was damaged, we could get between 3 and 4 Mbit downstream. However, it has been almost five weeks and our line is still sycned at 1152kbps, where the router is showing the maximum attainable rate at 5104kbps, almost 5 times faster!
We have attempted to get in contact with BT - however phone calls and email exchanges with their call center suggest that they are not equipped to solve the problem - instead being repeatedly asked for my operating system and web browser.
Any help on here would be much appreciated!
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
225
68
Attenuation (0.1 dB):
485
288
Output Power (0.1 dBm):
0
126
Attainable Rate (Kbps):
5104
952
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
1152
920
0
0
Speedtest using: http://speedtest.btwholesale.com/
1. Best Effort Test: -provides background information.
Download  Speed
0.87 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.87 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.6 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.6Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

Answer 1

Hello
We have had just over 4 days of consistent connection but no change in connection speed. The router is reporting a maximum sync rate of 5000kbps. We are synced at just over 1000kbps.
Status:
UP
WAN Type:
ATM WAN
Layer2 Interface:
atm7(0/38)
Connection Type:
PPPoA
WAN IP Address:
xx.186.160.91
Subnet Mask:
255.255.255.255
Default Gateway:
217.32.146.72
DNS Server (Primary, Secondary):
213.120.234.14, 217.32.171.21
Internet Up Time:
4Day(s) 02:42:39
Shortcut:
Click here to view all WAN interface's status and troubleshooting information.
Mode:
ADSL_G.dmt.bis
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
221
67
Attenuation (0.1 dB):
485
287
Output Power (0.1 dBm):
0
128
Attainable Rate (Kbps):
5060
952
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
1152
931
0
0
MSGc (# of bytes in overhead channel message):
59
12
0
0
B (# of bytes in Mux Data Frame):
36
28
0
0
M (# of Mux Data Frames in FEC Data Frame):
1
1
0
0
T (Mux Data Frames over sync bytes):
1
4
0
0
R (# of check bytes in FEC Data Frame):
0
0
0
0
S (ratio of FEC over PMD Data Frame length):
1.0
0.9872
0.0
0.0
L (# of bits in PMD Data Frame):
296
235
0
0
D (interleaver depth):
1
1
0
0
Delay (msec):
0.25
0.24
0.0
0.0
INP (DMT symbol):
0.0
0.0
0.0
0.0
Super Frames:
0
0
0
0
Super Frame Errors:
124
3792
0
0
RS Words:
0
995008
0
0
RS Correctable Errors:
0
0
0
0
RS Uncorrectable Errors:
0
0
0
0
HEC Errors:
31
2808
0
0
OCD Errors:
0
0
0
0
LCD Errors:
0
0
0
0
Total Cells:
965655913
779443683
0
0
Data Cells:
482117947
53863151
0
0
Bit Errors:
0
200625
0
0
Total ES:
115
2777
Total SES:
0
0
Total UAS:
33
33