IP PBX for small business

Hi guys,
I plan to install a new in-house PBX, but I'm not secure in my knowledge, so I need some confirmation. I've done some research and I feel an IP PBX would be my primary choice.
I run a small trade company that needs 12 telephones (including hardphones and mobile devices as well). We use them for both of internal and external communication.
In addtition to the basic PBX features (as well as call routing, conference calling, voicemail, call queuing, etc.) I have some special requirements related to the new phone system:
- I have only one office, but my employees (especially the sales representatives) are often out-of the office. That's why mobile phones are essentially needed for us. So I'd like to attach mobile devices to our PBX as well.
- Concerning that my target audience consists of mainly young people (they are mostly 26-35 years old), I'd like to facilitate them to contact us by using any innovative, free, Internet-based communication method. So a chat console and/or a click-to-call
webphone would be also appreciated.
After checking the possible solutions at Alternativeto.net, I've tried some trial versions and finally it seems that Ozeki Phone systems suits best for my needs.
Can anybody tell me if this is a good option for my requirements? Is there any other option I should look at? Because I'm always searching for the best, I tend to be a little (that is very) insecure, so I'd like to hear other people's opinion about the issue.
A little review of it will be a great help for me! (Is it stable, trustworthy, etc...?)
I’m looking forward to your opinion here or even in e-mail ([email protected])! Thanks a lot in advance!
Regards,
Justin

Hi Justin,
This is the Lync forum and I think your question is generic in that you are wanting to know what sort of phone system would suit a small business with 12 or so users.
I mean you could certainly look at Lync and you would get all the features that you outline, however this may be impeded by the cost of Lync and associated hardware. (something you'd need to look into as I am not sure what the cost of the other systems you've
looked at is)
Depending on your time constraints, cloud PSTN access for Lync Online / Office 365 is on the roadmap for the near future and this would certainly be a viable option for your customer.
Georg.
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Georg Thomas | Lync MVP
Blog www.lynced.com.au | Twitter
@georgathomas
Lync Edge Port Check (Beta)
This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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