Ip phone 7940/7960 can't fall back to originating ccm

dear sir,
i've a scenario. Our publisher reload and all the ip pone 7940/7960 fall to subcriber . After the publisher reload, all the ip phone can't back to the publisher automitically but it will still stick to the subscriber.
please advise any idea. thanks.

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Ip phone 7940/7960 can't fall back to originating ccm

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