IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

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Iphone 5 and 5s visual voicemail and call forwarding problems in UK

Hi
I am in the UK on a monthly pay 4G package with O2 with my iphone 5S.
Every two or three days, visual voicemail switches off saying there is an error with visual voicemail. When this happens, voicemails are left for me, but the caller does not hear my personalised OGM and I have to call in to listen to voicemails - and I get no notification of new voicemails. If I power down my iphone and switch it back on, visual voicemail is restored. But then a day or two later, it all happens again
Another thing I have noticed, is that when I switch my iphone back on after having powered it down, the call forward icon appears on the phone, even though I have not set call forwarding. To celar this I go into settings - phone - call forwarding. this shows that call forwardins is indeed off, and as soon as i reach that screen in settings, the call forwarding icon goes away - and so does my 4G connection. I then have 3G connection for a while and then magically 4G returns after several minutes.
Thsi is all comepletely repeatable - happens every time
Yesterday I noticed that exactly the same things are happening on my wife's iphone 5 - and she is on an EE package
We are both on IOS 7.1
What is going on?

lbay wrote:
Immediately after going through the carry-on x-ray scanner at Newark airport, my 5S touch screen screen became unresponsive. I could not tap icons. I could not swipe pages. I could not turn off the phone because I could not swipe the confirmation message. I could use the fingerprint sensor to ask Siri to Google for help, and Safari did open with a list of Google search results. Surprisingly, I could use the touchscreen to scroll up and down the list of search results, but it would not respond to any taps, so I could not open any of the links. I finally did a hard reset and when the phone did come back on, all was well. This is the second time that this has happened immediately after x-ray, and these two times were the only times that this has happened, despite many trips.
Then there was something else unique about those two times that affected the device, either environmental or circumstantial.

Is it possible to separate call forward unregistered & busy on a device profile?

I've got the following situation cropping up a surprising amount at our site:
User has 2 jobs within our institution. Works 3 days a week on job 1, 2 days on job 2. Each job is billed to a different cost centre, and the user doesn't want to be getting calls for job 1 when they're supposed to be working on job 2, and vice versa.
As such, we've created them 2 device profiles. When they log into the phone at the desk of whichever job they're currently working, they get prompted for which profile they want to log in to. The other device profile (if still logged in to the phone on the desk of the other job) is then forcibly logged out.
When profile 1, for job 1, is logged in, but the user is already on a call, they want incoming calls to that extension to be directed to their voicemail (i.e. set Call Forward Busy [Internal|External] to send to voicemail). They can then check voicemail and follow up on the call as soon as they're off the current one.
When profile 1/job 1 is logged *out*, i.e. they're currently working job 2, they want incoming calls to job 1's extension to be immediately diverted to a colleage within the same job 1 team.
I thought I could do this by utilising Call Forward Unregistered [Internal|External], but this does not seem to be the case. When a device profile is not logged in to a device it seems like the busy trigger just gets treated as 0 so the value of Call Forward Busy is followed. I can't see any situation where Call Forward Unregistered is ever utilised if an extension is only associated with a device profile.
Is there any way to do what I want (without massively convoluted configuration on Call Manager)? If not, do people think this is worth raising as a feature request (or bug in expected behaviour) for later versions of Call Manager?
We're currently on CUCM 8.5, FYI, in case this is something that's already been updated in version 9 or later.

Some progress on second idea. Saved a copy of universal access plist with cursor set to large then set the cursor to small again. Replacing the plist file had no effect until I went into the UA pane and changed a setting at which point it must rewrite the file and refresh because the cursor size also changed at this point.
Tried the same again and restarted Finder, no effect. Also tried altering another pref pane instead with no effect. Need a way to force the computer to look at the plist files, no idea how though. :-)

Call Forwarding Breaks with iOS 8.3 Update on iPhone 6 and iPhone 6 Plus with AT&T

Ever since the iOS 8.3 Update, call forwarding is no longer working on my iPhone 6 Plus. I have spent dozens of hours troubleshooting with both AT&T Advanced Business Technical Support as well as many hours with top technicians from Apple at my local Genius Bars.
This is a critical bug for me as I used to use the call forwarding option multiple times a day, EVERY DAY, because when I am in certain business locations my mobile phone gets no reception and calls go right to voice mail. I need to have them forwarded to the land line I'm located at.
APPLE, PLEASE HELP!!!
I've done extensive testing, and this seems definitely to be related to Apple iOS 8.3, and it seems to be specific to the iPhone 6 and iPhone 6 Plus ONLY.
To illustrate the EXACT problem:
A: Settings -> Phone -> Call Forwarding
B. Call Forwarding - Turn on
C. Enter Number and return to previous screen by touching the blue "Call Forwarding" to return to previous screen.
D. Call forwarding button is "green" for a split second, then returns to previous OFF state and no forwarding number is displayed. DOES NOT WORK.
NOT AN AT&T PROBLEM. IF SOMEONE IS EXPERIENCING THIS WITH OTHER CARRIERS PLEASE COMMENT HERE.
Further validation this is isolated to iOS 8.3 on the iPhone 6 and 6 Plus ONLY and not the sim card from AT&T...
Here are the latest steps I did with my AT&T sim card and my wife AT&T sim card (she has an iPhone 5s):
1. Removed my sim and put it in the 5s. The phone said that a "carrier update" was required and I selected "NO" to that prompt. Call forwarding functionality worked as expected on the 5s running iOS 8.3
2. I removed the sim from the 5s and re-inserted it. This time I selected "YES" to do the carrier update to eliminate that as a variable, and the call forwarding functionality still worked as expected.
3. I then placed my wifes sim in my 6 Plus. Call forwarding functionality does NOT work on the 6 Plus (was not prompted for carrier update). Also, keep in mind this is my second phone (Apple provided me with a new iPhone 6 Plus when they couldn't resolve the problem at the Genius Bar after hours of troubleshooting).
Note: I did one additional test which as interesting: I put my sim in the 5s and turned call forwarding "on". Then, I put the sim back into my 6 Plus. The calls were still being forwarded to the number I put in while it was in the 5s, but the call forwarding interface in the 6 Plus showed that it was NOT forwarding calls. I could not turn OFF the call forwarding from the 6 Plus and had to put the sim back into the 5s in order to turn off the call forwarding.
If anyone has an update on this, or any other suggestions please advise! This is a critical issue for me as when I travel and when I am in poor areas of reception I need to forward calls. This is a featured I was using multiple times a day, EVERY DAY.
APPLE????????? HELP!!!!!!

Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

Why do I have to set call forwarding 3 times every time?

I have an iPhone 5s running 7.1.1. Every time I have to set my call forwarding I have to enter the number that I want to forward to (doesn't the phone store this?) and I have to set it 3 times. I go to Settings-->Phone-->Call Forwarding then select the slider to on (my number I have forwarded to previously is not in the list. I type in my number and select Back. The number isn't saved and the slider is still off. I click the slider and am directed to enter the number to forward to. I type in number a choose Back. The number isn't saved and the slider is still off (again). I select the slider to turn Call Forwarding on (3rd time). I input number and select back and FINALLY the call forwarding is set. Come on Apple. I would expect this from droid junk, not you. Anyone else having this problem?

Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.

My task bar in my iphone 5 does not indicate call forwarding (verizon is my carrier

my iphone 5 does not show call forwarding in task bar (verizon is my carrier

Settings>>Phone>>Call forwarding ON.
If it is not there, then you need to take it up with Verizon as it is a carrier feature.

Lack of call forwarding options

When will we get options for call forwarding on an I phone. It's crazy my cheap flip phone allowed me the option to call forward if I did not answer. The great I phone call forwards right away to the forwarded number.

(USA only) Google Voice is probably the leader in Call-forwarding
Call forwarding on the iPhone requires a special dialing code to be entered to trigger the alternate number.
Ask/Google for your carrier's methods for doing so.

Can you turn off phone calls and texts??

I am traveling to Buenos Aires from the United States for a minimester.. I called my cellular carrier and they do not have a plan to save me money in regards to phone calls and texts. I have the app What'sApp so I can use a data plan they offered me to keep in contact while I am way, however I am still afraid of racking up charges in texts and phone calls. Is there any possible way to turn off phone calls and text and strictly use the data plan they have given me?
I have the iPhone 5. Thank you.

FYI, that won't work. AirPlane disables all radio communications.
The best way to do this is to divert all calls.
Go to Settings
Phone
call forwarding and switch to O
Type in your carriers default voicemail number. Because it is the default number for voicemail is an exception in their list you won't be charged for the diversion.
remember to switch this off when you get back.
Then go to messages turn off send as SMS and MMS.
That should avoid most of the charges. Its inevitable that you'll get some but hopefully if you're careful it will be minimal.
Have you thought of using a local sim while you're there, you're iMessage will still work and your home SIM and account will be inactive so you won't get any unforseen chardges?
Good luck

Online number call forwarding issues

Hello all,
I live in Taiwan, and I just recently purchased an online (United States) number (where I have an unlimited subcription to landlines and cell phones), so I could get my phone calls forwarded to my cell phone in Taiwan, however, after setting up Skype's forwarding service, my call are not being forwarded to my Taiwanese cell phone.
Do I need to purchase a Taiwan subscription as well in order for my phone calls to be forwarded to my cell phone?
Thank you.

You will need to get skype credit or a mobile subscription for Taiwan to forward to your Taiwanese cell phone. Here is another solution. I use Kall8 it is a call forwarding service with a 800 type number. The forward to a Taiwan cell looks like .70 cents a minute. You need to do some research and find which one is cheaper. It cost $2.00 a month plus the call fees. I have used it all over the world with no problem.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

HT4623 Call forward facility in iPhone 4S

I've been trying to use the 'call forwarding' feature in my iPhone 4S but it doesn't work. I go into settings-phone-call forwarding and turn it on. When I feed the number and return to the previous screen, it automatically turns off. Can anyone help me?

First, check with your carrier to insure that call forwarding is properly provisioned on your account. If its not, that setting won't work.

TS2795 Call forwarding icon automatically appears after power on even though call forwarding function hasn't been turn on

I'm using iPhone 5 with iOS 6.1.3. and I have this issue: the call forwarding icon automatically appears after I turn on the phone even though I haven't turned on the call forwarding function! I can make the icon disappear but when I power off the phone and turn it back on, the icon appears again. Since in fact I haven't turned on call forwarding, I can still ring my iPhone despite the icon appearing on the status bar, which proves the call forwarding icon is simply a dummy one in this case.
I tried to make the call forwarding icon disappear by using the method stated in this Apple Support article:
'Check Call Forwarding status by tapping Settings > Phone, and then tap the Call Forwarding option.'
(http://support.apple.com/kb/TS2795)
And by dialling ##21# using the phone app to deactivate 'All Call Forward'
(http://www.three.com.hk/WebCS/EducationCentre.do?WebCSType=shortcode&lang=eng&ap pId=WCSShortcode)
I don't know if the following instructions can be used worldwide but at least on 3 Hong Kong network:
*#67# -> check the status of 'Busy Call Forward'
##67# -> deactivate 'Busy Call Forward'
*#61# -> check the status of 'No Answer Call Forward'
##61# -> deactivate 'No Answer Call Forward'
*#62# -> check the status of 'Unreachable Call Forward'
##62# -> deactivate 'Unreachable Call Forward'
*#21# -> check the status of 'All Call Forward'
##21# -> deactivate 'All Call Forward'
After several trial and error procedures, I find that the Settings > Phone > Call Forwarding option basically functions as the **21* + phone number process (activate 'All Call Forward') and the ##21# process (deactivate 'All Call Forward').
==========
I'm using 3 Hong Kong and I tried one method suggested by one forum member here but no luck:
https://discussions.apple.com/message/20090975#20090975
If you search for 'ios 6 call forwarding icon' on Google, you can see there are lots of people having this problem around the world.
I do really hope Apple can fix this ASAP as this dummy icon is quite confusing.
==========
The reason why I encouter this problem maybe because I entered the code *#67# to check the call forwarding status just out of interest. And now I have this issue...

Have you tried contacting 3 to see if your account is setup correctly or if you need a new SIM?
You can try testing with another SIM or restoring the iPhone.

Can't make phone calls after trying ti install 4181

Last night I installed the latest os 4181. (via wifi) it took forever. Got the BB logo for the longest time. I went to bed hopeing it would be done in the morning. Well, woke up and still see the logo. So i decided to hold the top button and reboot. It rebooted. All my apps and emails were there. But my text message icon was gone. I reboot again. Text message icon shows up but all my text messages are gone!!! I sent a text to myself and it works. I checked my software and it apparently didn't even upgrade to 4181! it's still os 10.1.0.2050 software release 10.1.0.2014. But I was glad that all my apps and emails were still there. Sad my texts were gone...but i live. Stupid me forgot to backup though.
I went out for the day. Didn't make any phone calls. Then i noticed i got a voicemail. I tried calling, but i got a message saying "Call Failure. Unable to connect your call Please try again." i tried dialing and it didn't work. WTF?!? I can't make any phone calls!! i tried to turn my network on and off (i'm with Telus) and still didn't work.
I got home and backed up everything. Thinking I'll try to download 4181 again, or maybe I should download my current os again.
Is anyone havening the same issues?!? I've read people lost their texts but they did have theirs upgraded to 4181. Mine didn't.
Someone please help!!!

I did a chat w Telus yesterday and he couldn't figure it out. 4181 did not install on my phone. Its still 2050. It says my network is Telus and I do get emails and texts (although I lost all my text messages). The Telus guy said my network is fine. He sent a ticket to a tech guy and someone is to get back to me. I jst can't wait so long. I need to make and receive calls. I asked him to send me the link to reinstall 2050 but he couldn't find it. I tried to download the 4181 again. Same problem. Stuck st the bb icon for hours. I rebooted by holding down the top button. It rebooted. It did not install 4181. Lost the texts I sent yesterday. And still cannot make or receive calls. I am sooooo frustrated!! Going to Telus store today.

Call forward to external number which has auto attendant

Hi
I am a voice administrator in my company
I want to forward all of my calls to my Other location's number.
Other location has only POTS line and to reach my extension user needs to go through Auto attendant menu.
Is it possible to enter a digit pattern in call forward destination in CUCM so that it can take care of Auto attendant menu of my Other location and land on my number?
We have CUCM 8 running.
Please help!!
Ashwin

Hello Ashwin,
"Other location has only POTS line and to reach my extension user needs to go through Auto attendant menu."
What type of phone system and voice mail is providing the auto attendant?
How are the POTS lines(analog only correct?) terminated into the phone system?

Weird call forwarding issue when phone off PBX is on call forward.

Hello - have (2) 3600 series routers connected to pbx's doing toll bypass, T1 on one side E1 on the other. All calls work ok and voice quaility is good however when a user on the PBX behind the E1 puts his phone on forward the call fails with a fast busy type of error (actually it rings once then fails) ISDN debugs yield:Cause i = 0x81E020 - Mandatory information element missing then the router disconnects the call.

The 'debug isdn q931' command, shows the call progress and the areas of problems. Sometimes the call fails due to a timer expiration. In the debug command output, the time period from when the call proceeding flows until the call fails, gives a guideline for the amount of time required to complete a call connection. The workaround is to wind out timers, which allow the call setup enough time to complete the connection.

CME, Call forward to CUE from CCM IP phone

I want to call forward the call from CCM IP phone to CME ephone's voicemail which setup in CUE. works okay between CME ephones. configured voice service as follows but no luck. what did I missing to implement?
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
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-gatekeeper to connect between CCM and CME
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-CUE2.1
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It works by restart the CME router and have a question the sip-ua output. I have two media streams but the 2nd shows "STREAM_IDLE". I think this is for g729 connected to CCM via h323 gk. Can I get an explanation why?
CME#sh sip-ua calls
SIP UAC CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 4083132006
Called Number : 4211
Bit Flags : 0x101A0030 0x100000 0x500
CC Call ID : 95
Source IP Address (Sig ): 10.253.66.254
Destn SIP Req Addr:Port : 10.253.66.2:5060
Destn SIP Resp Addr:Port: 10.253.66.2:5060
Destination Name :
Number of Media Streams : 2
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 95
Stream Type : voice-only (0)
Negotiated Codec : g711ulaw (160 bytes)
Codec Payload Type : 0
Negotiated Dtmf-relay : inband-voice
Dtmf-relay Payload Type : 0
Media Source IP Addr:Port: 10.253.66.254:16998
Media Dest IP Addr:Port : 10.253.66.2:16904
Orig Media Dest IP Addr:Port : 0.0.0.0:0
Media Stream 2
State of the stream : STREAM_IDLE
Stream Call ID : -1
Stream Type : voice+dtmf (1)
Negotiated Codec : No Codec (0 bytes)
Codec Payload Type : 255 (None)
Negotiated Dtmf-relay : inband-voice
Dtmf-relay Payload Type : 0
Media Source IP Addr:Port: 10.253.66.254:17120
Media Dest IP Addr:Port : 0.0.0.0:0
Orig Media Dest IP Addr:Port : 0.0.0.0:0
Number of SIP User Agent Client(UAC) calls: 1
SIP UAS CALL INFO
Number of SIP User Agent Server(UAS) calls: 0
CME#sh sccp connections
sess_id conn_id stype mode codec ripaddr rport sport
1 2 xcode sendrecv g711u 10.253.66.254 2000 16518
1 1 xcode sendrecv g729 10.253.66.254 2000 17620
Total number of active session(s) 1, and connection(s) 2

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

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