IP phone CP7911G over VPN

Hi,
is there voice problem with CP7911G over VPN? I have a CP7911G that works fine on my network, but when i call another extension on VPN, i hear some noise during the call.

Tomcat port needs to be manually modified per following instructions:
1. Change the http port in server.xml file in \conf
value="org.apache.tomcat.service.http.HttpConnectionHandler"/>
value="8088"/> <---------- Change this to 80
2. Restart Tomcat from Windows Service Control Manager
3. Change the Cisco IP Phone Services URL's Port to 80 or remove the port from the url.
For instance,
http://:8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
to
http:///ipphone/jsp/sciphonexml/IPAgentInitial.jsp
4. Change the URL authentication parameter is applicable. This required IPPhone to be reset via the power cord.
For instance,
http://:8088/ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp
to
http:///ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp

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Jabber 9.5 phone service not registering over VPN

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Everything works locally. Any ideas what might have changed with 9.5 release that would impact ASA config!

We've come across this issue also except ours is different we can't even login. Just says username or password is invalid.
Works ok on corporate wifi
Does not work on anyconnect over internet wifi.
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I can see it connects to the TFTP server pulls the XML files down connects to each CUP server in HA but both return wrong username and password.
-- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] **************************************************************** -- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
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-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
I've opened a support call with our vendor.

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
So now I am running into what I believe to be the same issue with Jabber, when on premise the calls to voice mail work just fine, but when remote they fail. I can directly call the voicemail pilot without error, but if calling a phone the call gets fast busy at the point we are forwarded to voicemail. Even though all my regions are set to talk to all other regions on G.711 and the voicemail SIP trunk is set to G.711, I believe with the new features in CUCM9 that a lower speed codec has been negotiated since the we are going over the VPN, or Jabber has done this as it knows it's over VPN (not sure). WIth CIPC I could go into the settings and turn off the Optimize for Bandwidth check box and the call would negotiate G.711. With Jabber I can't find anything that would tell my Jabber client to stay on G.711 and I can only imagine this is a codec missmatch as the following are true.
1. CIPC and Jabber share the same line
2. VPN established and CIPC optimised for low bandwidth un-checked
3. Over the same VPN the CIPC phone can leave a voicemail
4. Over the same VPN the Jabber client gets fast busy once forwarded to voicemail
5. Voicemail environment is Exchange-UM over SIP trunk
6. SIP trunk is assigned a Device Pool, that is assigned to a region that all other regions communicate G.711 to
7. On CIPC if optimised for low bandwidth is checked I get the exact same issue as I get with the Jabber client (fast busy when forwarded to voicemail)
Would anyone know what I can do in CUCM 9 to fix this issue, as said no issue when all devices are on premise. Wondering if there is a service parameter or a way to change the codec selection so the Jabber client attempts to always negotiate G.711. The correct answer would be to get some PVDM DSP resources and kick up a transcoder in my resource group, and that may be what I talk them into doing if I have no other options.

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

SoftPhone over VPN audio issue

Having a "one-way" audio issue when IPC connects over VPN to any Main Office IP Phones (7960). Remote IPC (softphone) shows "0 Received" Packets, but the IP Phone shows them as being sent.
This does NOT happen if IPC contacts another IPC on a PC at Main Site, or any kind of phone at the other branch offices.
Have looked at all of the audio settings on the VPN IPC unit, they are correct.
Any ideas?

Try to sniff the Ethernet traffic during call setup at the CallManager. When Callmanager sends Call Control messages to remote party, it could send wrong IP address or UDP port as an RTP parameters.
Another components could block the traffic are firewalls. How do you have your VPN tunnel built? Do you use Cisco VPN Client? What terminates your VPN traffic at the central location? PIX, VPN3000 or Router? Traffic may go one way without a change, and some protocol FixUp may be triggered for this traffic on the way back. If you have access to firewall logs, check if you have any traffic dropped.
Good luck,
Mike
http://www.headsetadapter.com

VOIP over VPN need clarification

Hi,
Recently I have implemented Site-to-Site VPN between ASA and sonic wall firewall.
Problem: I can able to make call from ASA side(inside) Ip phone to sonic wall (inside) side Ip phone and vice versa and it’s ringing, But not able to hear voice. So I created VOIP over VPN configuration and applied appropriate service policy towards outside interface. But still I was not able to hear voice.
Tried below mentioned t’shot steps:
From ASA side we had two subnets (10.20.1.x/24 – Data and 10.20.2.x/24 – Voice ) and one subnet (192.168.x.x/24 ) from sonic wall side as interesting traffic ( lan to lan). When I configured site-to-site configuration on both ends my phase-1 and phase-2 came UP and can able to communicate between each other. (In interesting traffic I created two objects and bind those objects as one object-group for source i.e. ASA side lan subnet and one object for remote-Lan as destination)
My call manager is rest behind ASA and Ip phones needs to communicate from sonic wall side to inside ASA.
I can able to make call from ASA side(inside) Ip phone to sonic wall (inside) side Ip phone and vice versa and it’s ringing, But not able to hear voice. So I created VOIP over VPN configuration and applied appropriate service policy towards outside interface. But still I was not able to hear voice.
So, I done supernetting the data subnet and voice subnet into single network i.e. 10.20.x.x/16 at ASA side and applied the configuration changes (changed ACL, nonat rule, Voice QOS ACL accordingly), and I’m able to hear voice both end and I can communicate properly from ASA inside Ip phone to Sonic wall inside Ip phone and vice versa.
My question: I’m not understanding the logic how this supernetting resolved dead voice issue.
Pls clarify my question I’m bit confused on this.

It's not recommended. Although VPNs guarantee a secure pipe end-to-end, they don't guarantee latency and variations in latency (Jitter).

CUPC Over VPN

We resolved a VPN issue that was preventing us to be able to log in to CUPC over VPN. I am now able to log in, I can see my buddy list and their status, however the CUPC status in the bottom of the window is listed as "Offline (No Network)".
Server Health:
Logon Server: Not Connected - Disconnected
Phone Config: Downloaded
Presence: Connected
Desk Phone: Not Connected
Softphone: Not Active
Voicemail: Connected
Secure Messaging: Not Connected - Server Unreachable
LDAP: Not Available - Server Unreachable
What could be causing some of the servers to be connected while others are disconnected? We are running Microsoft ISA VPN.

This is likely an ISA VPN configuration issue. CUPC creates separate connections to each system. For example, voicemail is an IMAP or secure IMAP connection, presence is a SIP connection, desk Phone is CTI, etc. All traffic is not tunneled through CUPS.
You will need to troubleshoot the individual protocols to understand why Microsoft's VPN product is not properly transproting them. A good place to start would be attempting telnet connections from the VPN-connected machine to the locations specified in the relavent profile on CUPS. Example: Can you telnet to your LDAP server's port as defined in CUPS?

Voice over vpn-call not completing

Hi folks,
I got a problem,where with voice over vpn. So far my voip calls were running purely on shared IP internet. Today we had tried to make two side a vpn site-to-site tunnel and send traffic thru.vpn is working. (md5,des)
The problem We faced is when i dial a number, the other side party's phone rings for 6-8 seconds and the call gets disconnected.Whether or not the called party answers the call gets disconnected after 6-8 secs. Iam not getting any ring back, while actually other side phone rings. No voice is going thru.
my network is normalpbx--to--Cisco3800 to--Pix--to--QuintumGateway
isdn debug shows Cause code18-no user responding.
help me on this...

Hi,
can you provide configurations of the voice gateway and pix.
Anyway my best guess is the PIX:)
Check timers, check security policies.

Calls over VPN -- SIP_URL::ParseUrlBase ParseSipUrlParams failed 80004005

I am finding in my environment that users who are on a VPN remotely have issues making phone calls to anyone else who's internal or even someone
outside on their cell phone.
The VPN client being used is Citrix Access Gateway.
User makes calls over the Lync 2010 Client.
I turned on Logging and gathered details from the Tracing directory with Snooper and came across these. Any idea of what is going on?
The person they're trying to call is showing up there as a name instead of a number in the log. Is that normal?
Component: UCCP
Level: ERROR
Flag: N/A
Function: N/A
Source: N/A
Local Time: 01/23/2015-09:42:24.249
Sequence# : 00000373
CorrelationId : N/A
ThreadId : 1138
ProcessId : 1134
CpuId : 0
Original Log Entry :
01/23/2015|09:42:24.249 1134:1138 ERROR :: SIP_URL::ParseUrlParams invalid char Q found when trying to parse params
Component: UCCP
Level: ERROR
Flag: N/A
Function: N/A
Source: N/A
Local Time: 01/23/2015-09:42:24.249
Sequence# : 00000374
CorrelationId : N/A
ThreadId : 1138
ProcessId : 1134
CpuId : 0
Original Log Entry :
01/23/2015|09:42:24.249 1134:1138 ERROR :: SIP_URL::ParseUrlBase ParseSipUrlParams failed 80004005
Component: UCCP
Level: ERROR
Flag: N/A
Function: N/A
Source: N/A
Local Time: 01/23/2015-09:42:24.249
Sequence# : 00000375
CorrelationId : N/A
ThreadId : 1138
ProcessId : 1134
CpuId : 0
Original Log Entry :
01/23/2015|09:42:24.249 1134:1138 ERROR :: SIP_URL::InternalInitialize ParseSipUrl(sip:John Quincy) failed 80ee0012

Hi,
For the VPN, when users connect to the corporate network using a VPN client, Lync media traffic is sent through the VPN tunnel. This configuration can create additional latency and jitter because media traffic must pass through an additional layer of encryption
and decryption.
The recommend way is to use a split tunnel for VPN. Then Lync client connects to the Access Edge Server for all signaling connections when on the corporate VPN. In addition, media sessions don’t be allowed to establish connectivity through the VPN tunnel.
Media sessions will be routed through the A/V Edge Server public interface.
More details:
http://blogs.technet.com/b/nexthop/archive/2011/11/15/enabling-lync-media-to-bypass-a-vpn-tunnel.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

How can i use an existing vpn connection without using the option "Send all traffic over vpn connection"?

I have been trying to get my computer (os x.7) to astablish a remote desktop connection to my work computer via a vpn tunnel. In fact I have just discovered that it works fine if i select to "send all traffic over vpn connection" from the options in the advanced setup of the vpn.
If the option is selected microsofts "Remote desktop connection for mac" works just fine. However without selecting the option it is not taking advantage of the tunnel but tries to connect as if the tunnel would not exist.
Now the question is how do I get program to use the vpn tunnel without checking the above option?
Thanks for any hints and pointers.

Then can her computer be authorized to both accounts?
Absolutely. You can authorize any given computer to up to five iTunes Store accounts.
If purchases are made on her account, to a computer authorized to my account, can I put those songs on my iPod?
If you connect your iPod to her computer, yes. Tracks download only to the computer from which they're purchased, regardless of which iTunes Store account is used for the purchase. Or you could copy the tracks from her computer to yours and then authorize your computer to her iTunes Store account. But that's sort of defeating the original purpose, it would seem to me.
is it better to buy music through Amazon downloads and/or actually purchasing CDs to avoid the security features iTunes puts on its music?
That's certainly an option. If it's an entire album I want, I buy CDs. That way I can import them at the quality I want and to whichever of my systems I want. Amazon or one of the other download stores that offer tracks as MP3 are also an option, though for me download stores are best when you just want a couple of tracks off a given CD.

DNS over VPN

Hi community,
I am having some trouble with dns over vpn. On server side of VPN the dns is working 100% i.e servername.domain.com resolves to local IP address correctly from within network. However, when i connect into network over VPN the dns does not work correctly - it resolves servername correctly but not servername.domain.com. I can overcome this by setting VPN above my Ethernet adaptor in service order but then all my traffic gets routed over VPN connection (which i don't want) - even if I try adding network routing defn on VPN server. I probably need to do something on the VPN client (Snow leopard 10.6.1)?
Please help!

Rather than dnsmasq and openwrt, I'd look at the DNS server here.
My guess here would be that the DNS configuration is invalid, or the domain name incorrect, or such.
For a simple split-brain, you'll have one forward zone with your local Mac OS X Server box as the DNS server, and one (created for you) reverse DNS zone. And you'll be using a unique domain name or (far better) a publicly-registered DNS domain. But this smells like a DNS error.
Post the +dig -x+ of the IP address on your LAN, and the +dig host+ and +dig host.example.com+ of the domain name on your LAN. And given this DNS information is either public or is behind a firewall and thus accessible only via VPN, please post the real data rather than masked data.

No iTunes sync over VPN

I would like to do an iTunes sync over VPN but this doesn't work.
Has anyone ever done this?
I set up VPN service on my 10.6 server and VPN works fine, I can VPN on from an outside computer to my network w/ no issue and see my network.
When I VPN to my network on my iPad or iPhone, I get connected and the device gets an ip but I can't initiate a iTunes sync.
Was this just not meant to be? It should.

I'm working on trying to figure this out too. I have a working VPN setup. To sync itunes, I am thinking that the itunes on the remote computer must have an itunes library that points to the main itunes library on the host computer. I think I have changed my itunes library on my remote computer to the library on the host via Preferences and the Advanced tab. There is a place there to change the location of your itunes library. When I click change, I can navigate to the itunes media location on the host.
I am syncing now, and will be able to confirm the results tomorrow when I have access to the host. Hopefully the sync won't have messed something up. But, I am thinking this is working...

VPN - can't access internet over VPN

Hi,
I have an issue with VPN.
For my work I need to be able to log into my office network remotely and then access remote desktop connection from within my work network.
This won't work unless I am accessing the internet from inside the VPN.
I have got this working on a PC, just had to select "Use default gateway on remote network" and now when I access the VPN on a windows laptop I am accessing the internet over the VPN.
When I connect to the VPN on the Mac I can access the network, email server, file servers etc, but can not access the internet through the VPN.
I have tried:
- changing the service order
- ticking and unpicking the send all traffic over VPN setting
I can get to the point where I can access my work network over the VPN while also accessing the internet over my wifi but cannot get it so I can access the internet over the VPN connection. It is a PPTP VPN.
Does anyone know how I get my Mac to use the default gateway on the remote network?

If this server is behind a (NAT-) router you need to turn on "ipforwarding only" in Server Admin NAT configuration otherwise the server wont route packets beyond it's subnet.

How can i configure my iphone to only pass traffic from certain apps over vpn

I have got a telephony app that connects to a phone system through vpn. when I turn on "send all traffic through vpn" internet and other apps are really slow. is their a way to configure the phone to send only traffic from the app through VPN.

Now all my new apps as well as several others are gone from the iPhone.
Look on other screens. The 4.1 update ands Game Center to the home screen. If that screen was full it create a blank screen and moves one app from the home screen to the new screen to make room for Game Center. All the other screens are pushed back one place.
How can I get my apps back? It cost me a lot of time and money to discover those apps and get them onto the phone. Are they just gone now?
If they are really gone, you can download them again. You will not be charged again if you use the same iTunes account.

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

How can I get someone to answer the phone? I'm ready to give VERIZON my business. I sat on the phone for over 20 minutes only to be transferred to "Sales." I then sat on the phone for another 15 minutes!!!! I finally hung up.

It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
Then I called the local store where I had purchased the phone. The person who answered the phone had learned all the proper stock phrases, but was not familiar with the issue, stated that there were no customers in the store, and I should go there in about an hour when there would be more staff. He suggested dialing *411 from my phone (which was locked). Then he gave me a number to call Verizon, which he had to look up, and it took a minute or so. The number was (removed). That is an internal number for employees and contractors and requires a code to access, obviously not designed for customers' use. He finally cut me off by stating that there were a number of customers in line waiting for his attention!
After researching all my papers I found 800-922-0204 on my bill. The automated message suggested a hold time of 5 minutes, it took 20 minutes for a Customer Service Representative to pick up, and then I was referred to technical assistance. The hold time was announced to take 5 minutes, after 12 minutes I finally was connected.
Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Not able to connect remote oracle database over VPN

I can not connect remote oracle database over VPN. tnsping is ok and it shows the server information of remote database. i can also telnet the 1521 port of remote database server. I can connect the same server when it is located in the same LAN. Please help me out this is very urgent.

6b6c669e-6baa-45c4-a6dc-444aef2d5e7a wrote:
I can not connect remote oracle database over VPN. tnsping is ok and it shows the server information of remote database. i can also telnet the 1521 port of remote database server. I can connect the same server when it is located in the same LAN. Please help me out this is very urgent.
First, this is a forum of volunteers. There is no "urgent" here.
"Urgent" means one of two things -
1) people are dying, or
2) you have a customer-facing, revenue-producing production system that is down.
(And to get some perspective on the second case, keep the first in mind.)
For the first, you call whatever civil emergency service seems appropriate.
For the second, you open an SR with Oracle - which requires a paid-up support contract. For *them* to consider your problem "urgent", you will need to demonstrate that your problem falls under item #2. I seriously doubt your problem fits that criteria.
You don't have a support contract? Now you know the exact dollar figure that your company places on the data.
That said, you need to understand a few things about your specific problem,
First, port 1521 is only used by the listener to accept a connection request. Once it gets that request (and finds that it is for a service (sid) that it knows about, it will fork a server process and tell the requesting client that it can communicate with that server process over some other port .. a randomly chosen port number in the "high" range. It could be your vpn is blocking that other port, whereas your internal firewall is not.
But this is just an educated guess since I cannot find "can not connect remote oracle database over VPN" in any error message manual. If you had mentioned the VPN along with an actual oracle error message we could be much more precise in our diagnoses and recommendations.
---- edit 22 Sep
It occurred to me that I just assumed you were using the same client machine in both cases ... a laptop that you use both at work (local network) and home (vpn). If that assumption is false, there are probably problems with your tns setup on the home (vpn) machine.
But again, it would be much easier to help if you gave us an actual error message.

IP phone CP7911G over VPN

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