IP Phone Messenger error - "You were trying to access...."

I am trying to configure the IPPM service on two phones: 7975 and IP Communicator but I'm getting the following message on both when I press the services button:
"Invalid Device
You were trying to access IP Phone Messenger service from a device not provisioned on Cisco CallManager server. Please work with your system administrator to get this device configured."
I am running CUCM 7.1.3 and CUPS 7.0.2 and I have completed the following steps:
1. Configured IP PhoneMSG service with CUPS in URL
2. Created "PhoneMessenger" application user and added IPC and 7975 phones in "Controlled Devices"
3. Associated end users with primary DNs on IPC and 7975 and configured end users with "Standard CTI Enabled" user group permissions.
4. Subscribed both phones with "IP PhoneMSG" service
The error is listed here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/ippm/user/user/guide_Frame7/ippmtrbl.html
..but doesn't offer any suggestions.
Any ideas?
Thanks,
-mike

Michael,
Sure, the URL is:
http://10.130.1.20:8081/ippm/default?name=#DEVICENAME#
Thanks,
-mike

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Popup window error : You are trying to access a page that is no longer..

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Message was edited by:
user642776

Hi,
is it a seeded page or a custom one?
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You are trying to access a page that is no longer active.
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Hi there
We are on Release 12.2.4 (on Linux x86-64) and getting the following error while assigning the Agreement to a Change Control's Action Item. As a result of this we are unable to proceed ahead with completing the Project Change Control process.
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It appears that you have a subscription to one of Adobe's online subscription sersvices.
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contact Adobe Customer Care on Twitter @AdobeCare.
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800-833-6687, Mon - Fri, 5AM - 7PM PT
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