IP Profile and lots of Errors

Hi folks, a few weeks ago i phoned up about my speed and was told that my IP Profile was stuck, after the usual 10 days it was still stuck so i called again and they tried to reset again and i have waited again and it is still at 2MB, This was over two weeks ago
Here is the stats from my router:
Uptime: 7 days, 2:37:56
DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,040 / 7,456
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,424
Data Transferred (Sent/Received) [kB/GB]: 0.00 / 24.98
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.0 / 36.0
SN Margin (Up/Down) [dB]: 22.0 / 5.0
Vendor ID (Local/Remote): TMMB / P
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 22,983 / 0
FEC Errors (Up/Down): 15 / 0
CRC Errors (Up/Down): 12 / 1,198,945
HEC Errors (Up/Dow
Download speedachieved during the test was - 1.92 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :7.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
There are lots of errors also which makes me think there is a fault somewhere.
I was told that i should be getting around 4-6MB when we moved here a couple months ago
I have tried all the usual tests and had the router plugged into the master socket for 14 days at one point but there was no improvement.
I have even changed the BT Homehub V3 to my old Plusnet Thompson 585 router.
Still no change
Any ideas
Thanks

Hi skiprat1977,
If you fill out the contact us form located in the about me section of my profile, we can look into this for you.
Cheers,
Chris
BT Mod Team
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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