Ip profile at stuck at 7.99mbs whist router synced...

Good evening,
I have been migrated to adsl2+ in the last 3 weeks. My tp link router was causing me problems in the first week so i have swapped back to my homehub. The router stats show:
Line state
Connected
Connection time
10 days, 3:07:23
Downstream
20,939 Kbps
Upstream
1,271 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 5.6 dB
Line attenuation (Down/Up)
10.5 dB / 6.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
921 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
905
On the wholesale test my ip profile is giving me only 7.99mbs. Is my profile stuck! The connection has been stable for 10 days and thought my profile would go up to allow me full speed. Do i need my profile resetting to obtain full sync speed???
Thanks

FAQ
1. Best Effort Test: -provides background information.
Download Speed
8.68 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 8.68 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.99 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.06 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.06Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
These are test results with a wired connection and hooked into test socket,the router is synced at just over 20mbs as shown in the original post???

Similar Messages

Ip profile possibly stuck?

it appears after training my connection i seem to be getting a roughly stable connection rate of 5200kbps but for the past 4 days i have been stuck on a rather low download speed so wondering whether my profile is stuck?
it appears that im also staying on a 12 SNR where before on adsl1 i was on a 9 SNR.
out of curiosity the latency type still says fastpath but my ping in games is pretty much how it was with interleave on, is this normal?
if my profile is stuck could it be unstuck please?
. Best Effort Test: -provides background information.
Download Speed
2754 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2754 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :5283 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.34:23.87:57.82 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.7 24.1
Attn(dB): 42.0 22.2
Pwr(dBm): 0.0 13.1
Max(Kbps): 6364 888
Rate (Kbps): 5283 440
G.dmt framing
K: 166(0) 56
R: 12 8
S: 1 1
D: 32 8
ADSL2 framing
MSGc: 59 12
B: 165 55
M: 1 1
T: 1 1
R: 12 8
S: 0.9992 4.0000
L: 1425 128
D: 32 8
Counters
SF: 4640757 4186722
SFErr(CRCErr): 84 0
RS: 301649256 2346555
RSCorr: 14339 0
RSUnCorr: 1197 0
HEC: 57 0
OCD: 1 0
LCD: 0 0
Total Cells: 939096955 419656
Data Cells: 40920296 27840
Drop Cells: 0
Bit Errors: 0 0
ES: 179 0
SES: 2 0
UAS: 112 0
AS(Uptime): 75361
INP: 1.07 2.00
PER: 16.23 18.00
delay: 7.99 8.00
OR: 32.02 8.00
Bitswap: 8023 0
Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec
/usr/sbin/adslctl: ADSL driver and PHY statusStatus: ShowtimeRetrain Reason: 8000Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 KbpsLink Power State: L0Mode: ADSL2Channel: FastTrellis: UN /DNLine Status: No DefectTraining Status: Showtime Down UpSNR (dB): 12.7 24.1Attn(dB): 42.0 22.2Pwr(dBm): 0.0 13.1Max(Kbps): 6364 888Rate (Kbps): 5283 440 G.dmt framingK: 166(0) 56R: 12 8S: 1 1D: 32 8 ADSL2 framingMSGc: 59 12B: 165 55M: 1 1T: 1 1R: 12 8S: 0.9992 4.0000L: 1425 128D: 32 8 CountersSF: 4640757 4186722SFErr(CRCErr): 84 0RS: 301649256 2346555RSCorr: 14339 0RSUnCorr: 1197 0
HEC: 57 0OCD: 1 0LCD: 0 0Total Cells: 939096955 419656Data Cells: 40920296 27840Drop Cells: 0Bit Errors: 0 0
ES: 179 0SES: 2 0UAS: 112 0AS(Uptime): 75361
INP: 1.07 2.00PER: 16.23 18.00delay: 7.99 8.00OR: 32.02 8.00
Bitswap: 8023 0Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec

post edited by poster
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My IP Profile is stuck at 5mbps

Good Morning,
I have had a stuck IP profile for the last couple of days and it is beginning to annoy me.
I called up BT India yesterday evening to report it and they said they would resest it and told me to restart the hub in the morning which I did this morning but there has still been no difference in the IP profile and the speed that the hub is syncing at has actually dropped slightly.
Hub Stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:36:50
Downstream:
6,176 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.9 dB / 24.0 dB
Line attenuation (Down/Up):
36.0 dB / 22.0 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
203 / 1
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0
Recent speed test with IP profile still at 5mbps:
1. Best Effort Test: -provides background information.
Download Speed
5.2 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.2 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
If someone could help I would be really grateful as I would like the speed to be as fast as possible on ADSLMax.
The sooner 21CN arrives in this area the better
Many Thanks,
Dominic
Solved!
Go to Solution.

your profile is not stuck at 5mb as that is the correct profile for your current connection speed see here
check profile
to get a higher profile you need to get a higher connection speed
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

QUESTIONS: I have an iphone 3gs.just updating to ios5. am at the stage where I chose to restore iphone via itunes. sync seems stuck at step 7 of 7: syncing artwork. Is this necessary and if not how do I get around it?

QUESTIONS: I have an iphone 3gs.just updating to ios5. am at the stage where I chose to restore iphone via itunes. sync seems stuck at step 7 of 7: syncing artwork. Is this necessary and if not how do I get around it?

When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.

HT201269 I am trying to set up my new iPhone 5c using the iTunes backup from my iPhone4. It keeps getting stuck of step 2 of 5 "syncing calendars". I waited 18 hours last time and have restarted but the same thing is happening. I hardly use the calendar a

Trying to set up my new iphone 5c using the iTunes back up from my iPhone 4. It keeps getting stuck on step 2 of 5 "syncing calendars" Considering I hardly use the calendar I don't know why it would take so long. (18 hours and counting)
Any advice would be greatly appreciated!

Did you ever resolve the iCloud problem.I am in the same position and its driving me mad!!! If you have a link to an solution I would appreciate it.

My IPhone 4 is stuck at Step 3 (Preparing to Sync). Any ideas how to complete the process?

My IPhone 4 is stuck at Step 3 (Preparing to Sync).

You may want to take a piece of paper and carefully slide it into an open slit by the power button. Be very careful since you don't want anything stuck in there.
You can always contact Apple for a replacement.

I think My IP Profile is stuck at 0.25

I reported a fault at BT with my broadband being very slow anyway they found nothing wrong at the exchange and suggetsed an internal wire check - This I have have done and sorted out the new house telephone wiring - what a mess. I now have a fully working phone line - nice and clear (17070 line test) and my modem has stayed connected for over a week.
I fitted a new mastersocket with filtering and connected this direct to the external NTE. So the wiring is now as best it can be. I have had a stable connection for over a week but the IP profile hasn't changed and I am still stuck on the lowest IP profile .
When I tried the indian call centre they went through all the tests. The phone fault is not shown as resolved but the broadband connect is shown as under investigation - the fault is shown as the BT Retail Servers. It's shown this for the last 2 weeks with nothing changing.
My line stats and speed test results are below - I used to get 7mb download now is predialup speed. Should I be doing anything else as I am stuck. I don't really want to return to Indian again and go through the same old tests. Years ago when I was with the BE network at a different address they resolved this type of thing direct over the phone.
My router is a Billion 7800N and the stats are as below
DSP Firmware Version         A2pB025f.d22k
DMT Status    No Defect
Operational Mode     ADSL2+
Upstream       444
Downstream 283
SNR Margin(Upstream)       26.4
SNR Margin(Downstream) 18.3
Line Attenuation(Upstream)           23.4
Line Attenuation(Downstream)      42.5
and the speedtest result
1. Best Effort Test:   -provides background information.
            Download Speed
            0.23 Mbps
0 Mbps           0.25 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.23 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:   -provides background information.
            Upload Speed
            0.34 Mbps
0 Mbps           0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

If it helps this is the syslog from the router its only shows from this morning
Aug 30 11:31:26 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 11:31:26 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 11:32:36 daemon DHCP SERVER: DHCP request from 00:1f:f3:3c:49:f9
Aug 30 11:32:36 daemon DHCP SERVER: DHCP ack to 00:1f:f3:3c:49:f9
Aug 30 11:33:58 user kernel: Line 0: ADSL link down
Aug 30 11:33:58 user syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
Aug 30 11:33:59 user kernel: Line 0: xDSL G.994 training
Aug 30 11:34:00 daemon pppd[1699]: Terminating connection due to link down.
Aug 30 11:34:06 user kernel: Line 0: ADSL G.992 started
Aug 30 11:34:10 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:34:17 user kernel: Line 0: ADSL link down
Aug 30 11:34:23 user kernel: Line 0: xDSL G.994 training
Aug 30 11:34:30 user kernel: Line 0: ADSL G.992 started
Aug 30 11:34:34 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:34:41 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 11:34:42 user kernel: Line 0: ADSL link up, Path 0, us=36, ds=283
Aug 30 11:34:43 daemon pppd[1699]: PPPoE: Terminating on signal 15.
Aug 30 11:34:43 daemon pppd[1699]: Clear IP addresses. Connection DOWN.
Aug 30 11:34:43 daemon pppd[1699]: Clear IP addresses.
Aug 30 11:34:43 daemon pppd[1699]: Couldn't increase MTU to 1500.
Aug 30 11:34:49 daemon pppd[1699]: Connection terminated.
Aug 30 11:34:49 daemon pppd[1699]: Connect time 572.2 minutes.
Aug 30 11:34:49 daemon pppd[1699]: Sent 12736141 bytes, received 34859453 bytes.
Aug 30 11:34:49 user kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
Aug 30 11:34:50 user kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Aug 30 11:34:50 user kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Aug 30 11:34:50 user kernel: after reset to 0, dev->refcnt=0
Aug 30 11:34:50 daemon pppd[1699]: Exit.
Aug 30 11:34:50 daemon pppd[2445]: PPPoATM setdevname_pppoatm
Aug 30 11:34:50 daemon pppd[2445]: PPPoATM setdevname_pppoatm - SUCCESS
Aug 30 11:34:50 daemon pppd[2445]: pppd 2.4.1 started by admin, uid 0
Aug 30 11:34:50 daemon pppd[2445]: PPP: Start to connect ...
Aug 30 11:34:50 daemon pppd[2445]: Using interface ppp0_0_38_1
Aug 30 11:34:50 daemon pppd[2445]: Connect: ppp_0_0_38_1 <-->
Aug 30 11:34:50 daemon pppd[2445]: Couldn't increase MTU to 1500.
Aug 30 11:34:50 daemon pppd[2445]: PPP LCP UP.
Aug 30 11:34:50 daemon pppd[2445]: Remote message: CHAP authentication success, unit 6078
Aug 30 11:34:51 daemon pppd[2445]: local IP address 86.139.158.67
Aug 30 11:34:51 daemon pppd[2445]: remote IP address 217.32.141.132
Aug 30 11:34:51 daemon pppd[2445]: primary DNS address 213.120.234.22
Aug 30 11:34:51 daemon pppd[2445]: secondary DNS address 213.120.234.46
Aug 30 11:34:51 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:34:51 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:34:51 daemon pppd[2445]: Received valid IP address from server. Connection UP.
Aug 30 11:34:53 user syslog: begin: interface: ppp_0_0_38_1 go to up
Aug 30 11:34:53 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:34:53 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:34:53 daemon UPNPD[1850]: received signal 15, good-bye
Aug 30 11:34:56 daemon UPNPD[2536]: HTTP listening on port 2800
Aug 30 11:34:58 user syslog: end: interface: ppp_0_0_38_1 go to up
Aug 30 11:43:10 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 11:43:10 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 11:45:43 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 11:48:48 user syslog: web: logout (timeout)
Aug 30 11:48:50 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 11:56:26 user syslog: web: logout (timeout)
Aug 30 11:56:28 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 11:56:43 user kernel: Line 0: ADSL link down
Aug 30 11:56:44 user syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
Aug 30 11:56:45 daemon pppd[2445]: Terminating connection due to link down.
Aug 30 11:56:49 user kernel: Line 0: xDSL G.994 training
Aug 30 11:56:56 user kernel: Line 0: ADSL G.992 started
Aug 30 11:57:00 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:57:06 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 11:57:07 user kernel: Line 0: ADSL link down
Aug 30 11:57:12 user kernel: Line 0: xDSL G.994 training
Aug 30 11:57:19 user kernel: Line 0: ADSL G.992 started
Aug 30 11:57:24 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:57:30 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 11:57:31 user kernel: Line 0: ADSL link up, Path 0, us=444, ds=283
Aug 30 11:57:32 daemon pppd[2445]: PPPoE: Terminating on signal 15.
Aug 30 11:57:32 daemon pppd[2445]: Clear IP addresses. Connection DOWN.
Aug 30 11:57:32 daemon pppd[2445]: Clear IP addresses.
Aug 30 11:57:32 daemon pppd[2445]: Couldn't increase MTU to 1500.
Aug 30 11:57:38 daemon pppd[2445]: Connection terminated.
Aug 30 11:57:38 daemon pppd[2445]: Connect time 22.7 minutes.
Aug 30 11:57:38 daemon pppd[2445]: Sent 1044403 bytes, received 3825851 bytes.
Aug 30 11:57:38 user kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
Aug 30 11:57:38 user kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Aug 30 11:57:38 user kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Aug 30 11:57:38 user kernel: after reset to 0, dev->refcnt=0
Aug 30 11:57:38 daemon pppd[2445]: Exit.
Aug 30 11:57:39 daemon pppd[3150]: PPPoATM setdevname_pppoatm
Aug 30 11:57:39 daemon pppd[3150]: PPPoATM setdevname_pppoatm - SUCCESS
Aug 30 11:57:39 daemon pppd[3150]: pppd 2.4.1 started by admin, uid 0
Aug 30 11:57:40 daemon pppd[3150]: PPP: Start to connect ...
Aug 30 11:57:40 daemon pppd[3150]: Using interface ppp0_0_38_1
Aug 30 11:57:40 daemon pppd[3150]: Connect: ppp_0_0_38_1 <-->
Aug 30 11:57:40 daemon pppd[3150]: Couldn't increase MTU to 1500.
Aug 30 11:57:43 daemon pppd[3150]: PPP LCP UP.
Aug 30 11:57:43 daemon pppd[3150]: Remote message: CHAP authentication success, unit 6002
Aug 30 11:57:43 daemon pppd[3150]: local IP address 86.157.27.118
Aug 30 11:57:43 daemon pppd[3150]: remote IP address 217.32.141.132
Aug 30 11:57:43 daemon pppd[3150]: primary DNS address 213.120.234.22
Aug 30 11:57:43 daemon pppd[3150]: secondary DNS address 213.120.234.46
Aug 30 11:57:43 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:57:43 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:57:43 daemon pppd[3150]: Received valid IP address from server. Connection UP.
Aug 30 11:57:44 user syslog: begin: interface: ppp_0_0_38_1 go to up
Aug 30 11:57:44 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:57:44 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:57:44 daemon UPNPD[2536]: received signal 15, good-bye
Aug 30 11:57:46 daemon UPNPD[3304]: HTTP listening on port 2800
Aug 30 11:57:49 user syslog: end: interface: ppp_0_0_38_1 go to up
Aug 30 12:05:09 user kernel: Line 0: ADSL link down
Aug 30 12:05:09 user syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
Aug 30 12:05:10 daemon pppd[3150]: Terminating connection due to link down.
Aug 30 12:05:15 user kernel: Line 0: xDSL G.994 training
Aug 30 12:05:20 user kernel: Line 0: ADSL G.992 started
Aug 30 12:05:25 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 12:05:31 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 12:05:32 user kernel: Line 0: ADSL link down
Aug 30 12:05:37 user kernel: Line 0: xDSL G.994 training
Aug 30 12:05:43 user kernel: Line 0: ADSL G.992 started
Aug 30 12:05:47 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 12:05:54 user kernel: Line 0: ADSL link up, Path 0, us=444, ds=283
Aug 30 12:05:56 daemon pppd[3150]: PPPoE: Terminating on signal 15.
Aug 30 12:05:56 daemon pppd[3150]: Clear IP addresses. Connection DOWN.
Aug 30 12:05:56 daemon pppd[3150]: Clear IP addresses.
Aug 30 12:05:56 daemon pppd[3150]: Couldn't increase MTU to 1500.
Aug 30 12:06:02 daemon pppd[3150]: Connection terminated.
Aug 30 12:06:02 daemon pppd[3150]: Connect time 8.3 minutes.
Aug 30 12:06:02 daemon pppd[3150]: Sent 681455 bytes, received 1473310 bytes.
Aug 30 12:06:02 user kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
Aug 30 12:06:02 user kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Aug 30 12:06:02 user kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Aug 30 12:06:02 user kernel: after reset to 0, dev->refcnt=0
Aug 30 12:06:02 daemon pppd[3150]: Exit.
Aug 30 12:06:02 daemon pppd[3894]: PPPoATM setdevname_pppoatm
Aug 30 12:06:02 daemon pppd[3894]: PPPoATM setdevname_pppoatm - SUCCESS
Aug 30 12:06:02 daemon pppd[3894]: pppd 2.4.1 started by admin, uid 0
Aug 30 12:06:03 daemon pppd[3894]: PPP: Start to connect ...
Aug 30 12:06:03 daemon pppd[3894]: Using interface ppp0_0_38_1
Aug 30 12:06:03 daemon pppd[3894]: Connect: ppp_0_0_38_1 <-->
Aug 30 12:06:03 daemon pppd[3894]: Couldn't increase MTU to 1500.
Aug 30 12:06:04 daemon pppd[3894]: PPP LCP UP.
Aug 30 12:06:04 daemon pppd[3894]: Remote message: CHAP authentication success, unit 14039
Aug 30 12:06:04 daemon pppd[3894]: local IP address 86.181.68.62
Aug 30 12:06:04 daemon pppd[3894]: remote IP address 217.32.141.132
Aug 30 12:06:04 daemon pppd[3894]: primary DNS address 213.120.234.22
Aug 30 12:06:04 daemon pppd[3894]: secondary DNS address 213.120.234.46
Aug 30 12:06:04 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 12:06:04 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 12:06:04 daemon pppd[3894]: Received valid IP address from server. Connection UP.
Aug 30 12:06:06 user syslog: begin: interface: ppp_0_0_38_1 go to up
Aug 30 12:06:07 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 12:06:07 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 12:06:07 daemon UPNPD[3304]: received signal 15, good-bye
Aug 30 12:06:09 daemon UPNPD[3987]: HTTP listening on port 2800
Aug 30 12:06:11 user syslog: end: interface: ppp_0_0_38_1 go to up
Aug 30 12:06:11 user syslog: ping -c 1 8.8.8.8 &
Aug 30 12:10:59 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:10:59 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:15:49 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:15:49 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:16:19 user syslog: web: logout (timeout)
Aug 30 12:16:21 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 12:16:37 user syslog: ethctl eth0 vport query 2>/var/vcfgerr
Aug 30 12:16:37 user syslog: rm /var/vcfgerr
Aug 30 12:16:37 user syslog: ethctl eth1 vport query 2>/var/vcfgerr
Aug 30 12:16:37 user syslog: rm /var/vcfgerr
Aug 30 12:16:50 syslog -- MARK --
Aug 30 12:19:39 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:19:39 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:30:14 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:30:14 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:30:18 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:30:18 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:38:44 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:38:44 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:40:28 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:40:28 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:50:44 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:50:44 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:57:14 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:57:14 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:05:08 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 13:05:08 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 13:06:34 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:06:34 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:16:50 syslog -- MARK --
Aug 30 13:19:25 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:19:25 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:25:34 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 13:25:34 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 13:29:17 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:29:17 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:29:43 daemon DHCP SERVER: DHCP request from 90:b9:31:35:4a:85
Aug 30 13:29:43 daemon DHCP SERVER: DHCPNAK on 10.95.24.114 to 90:b9:31:35:4a:85 via br0
Aug 30 13:29:46 daemon DHCP SERVER: DHCP request from 90:b9:31:35:4a:85
Aug 30 13:29:46 daemon DHCP SERVER: DHCP ack to 90:b9:31:35:4a:85
Aug 30 13:34:19 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:34:19 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f

Help! My IP Profile is stuck at 2 Mbps

Hi all,
I hope someone here can help me. I've noticed that downloads have become alot slower and youtube videos stopping/starting frequently. I've went to the bt broadband speed checker site and it shows that the down-stream speed is 8.13Mb but the IP Profile is 2Mb. When this was checked the line had been up for 13days. I've since rebooted the BT Home Hub3 in the hope is would kick the connection but its still stuck at 2Mb.
Is there a way to kick start my connection so it works at the speed it is able to work at? See below for screen grabs..
Thank you.
Solved!
Go to Solution.

Hi Ma6oo,
Thanks for letting us know the reset sorted it
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IP Profile Perpetually stuck causing slow connecti...

Hi,
Hoping someone may be able to help. Despite following the recommendations on this forum I am still struggling to improve my IP Profile and I don't believe my low bandwidth is due to a bad line.
These are my current ADSL status:
DSL Connection
Link Information
Uptime:
17 days, 7:50:53
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
715 / 3,019
Data Transferred (Sent/Received) [MB/GB]:
796.44 / 10.36
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
14.0 / 23.5
SN Margin (Up/Down) [dB]:
8.0 / 20.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
13 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 807
HEC Errors (Up/Down):
0 / 807
Line Profile:
Fast
and when I've run the BT Wholesale Performance Test the results are similarly poor:
Download Speed (MBps) 2.59
Upload Speed (MBps) 0.52
Ping Latency (ms) 51.88
Not sure what my next steps are - but hoping you maybe able to advise.
Thanks for reading

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I think my ip profile is stuck.

As the title says i have been having trouble with download speeds for about 2 weeks. Before it was at 7 mbps+ now not even 2 mbps..
Run btspeedtester here are the results..
1. Best Effort Test: -provides background information.
Download Speed
1.94 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.94 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
14:52:29, 14 Aug.
( 76.630000) DSL is up
14:52:28, 14 Aug.
( 75.050000) DSL noise margin: 24.00 dB upstream, 10.20 dB downstream
14:52:28, 14 Aug.
( 74.890000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
14:51:56, 14 Aug.
( 42.810000) WAN Auto-sensing running.
Any help would be great.. Many thanks
Solved!
Go to Solution.

Hi mathwat,
Welcome to the forum and thanks for your post.
I will help with your speeds. Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

***noise on line fixed but ip profile still stuck ...

Hi,
After BT have resolved the fault with the line (4th Jan). The broadband speed still isn't as fast as it used to be, normally around 5/6mbps.
The fault existed for around 14 days, how long before the line settles down and i can expect my download speed to pick up or is there anything else that could be affecting the speed?
Router & Speed test Stats:
ADSL
   Type
Interleave Path
   Status
SHOWTIME
Downstream
Upstream
   Data rate(Kbps)
287Kb
440Kb
   Noise Margin
28
24
   Output power(dBm)
128
176
   Attenuation(dB)
41
12
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
233 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 233 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
353 Kbps
0 Kbps
440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 353 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 440 Kbps
Solved!
Go to Solution.

your profile is at 253 becauce your connection speed is only 288. you ned to get your speed higher to get a higher profile not the other way round.
As you cannot find your modulation I cannot be certain you are on 21CN but I think with all the disconnections you have had that your line is now in a banded profile (nothing to do with ip profile) to stabilise your line and once stable for 3+ days the banding will be removed and your connection should return to normal.
If you get to 3+ days and speed still 288 then contact the mods to get them to get you out the banded profile http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Profiles get stuck on terminal servers due to Z@??.tmp files

Running 2003R2 patched to the latest everything, get user profiles that won't unload (we are using UHPClean) due to tmp files left in documents and settings\local settings\temp that start with Z@??.tmp. Been reading articles on inet, looks like they are from adobe - maybe font files, i followed all their recommendations - removed unnecessary plugins, tried running a logoff script to delete the tmp files - still no solution. the files are locked and can not be deleted, I have to reboot the terminal server and manually delete the files. If I don't reboot and manually delete the files the users keep getting new directory folders under users and computers - example first time user logs in c:\documents and settings\jsmith if he prints from outlook a pdf file it creates Z@??.tmp files that are locked. when he tries to get off the terminal server it hangs for awhile and then finally gives up on deleting the files. the next time the user signs onto the terminal server it sees a profile already out there so it creates another profile folder like jsmith.domain if they print a pdf from outlook and then get off the terminal server, it hangs and leaves the tmp files out there, then when they sign on they get a new profile folder like jsmith.doman.001

May very likely be related to server use. If you are indeed using Acrobat on a server, read the EULA carefully. Unless you have a special license with Adobe, server use is not permitted. You should install Acrobat on each machine that it will be used on with a separate license for each machine.

IP Profile is stuck at 2000kbps.

My connection seemed slower than expected so Ii ran the speed test which achieved the following results.
Download speed achieved during the test was - 1766 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps.
I will contact the mods to reset my IP Profile as suggested in other replies and let you know what happens.

Have you remained connected for more than 5 days in the router stats?
Regards Edd
Check your Line
BT Speedtester

No profiles were found in the registry. Outlook sync problem.

Hey guys, sorry to bother you. I've been searching for hours now to no avail. I recently reinstalled my OS on my laptop. (Xp Pro) After installing device drivers and apps, i set up my email. So good so far. I then installed my BB Desktop Manager and appeared to install correctly. Now, When I try to add Outlook as an app to sync with it says, "No profiles were found in the registry". I'm stuck at this point. Any help or links would be most appreciated.
Thanks

hello,
does your outlook have a default profile defined in outlook ?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Why do some of my contacts profile pictures appear as a blue square after syncing with facebook?

Hi,
After syncing facebook friends with contacts, some of the profile pictures in contacts are replaced with a blue square.
Any ideas?

Greetings. Allow me to expand, please. I downloaded pictures from internet, as a collection with different themes directly from Internet. I only downloaded jpeg files or images. I organized my themes by folders on my desktop, then I copied some of them in a small 250gb external hard drive… But that´s just incidental. Whenever i had a folder of images that I wanted to play as a presentation, I just dragged the folder to the Iphoto main page and Iphoto just copies them and makes a file under the same name as the original folder. Of course I also have images of my own production, which are my main concern. But threee or four times, Iphoto said that I had inconsistencies in my pictures and I just had to agree to fix them. This operation could take up to a couple of hours por more...
But since I installed Yosemite, this glitch or question of inconsistencies, has not happened again, but somtimes, as I scroll through the folders in Iphoto, to edit some of the images or delete them, some of them become just a dotline square… I cannot see the image anymore, and when I do a presentation of the folders, these blaced out images appear in the show, as a black square or screen. I hope this information helps to answer your questions… Thank you for helping me.

Ip profile at stuck at 7.99mbs whist router synced...

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