IP Profile Capped?

Question

Hi, Just wondering if there is a way through here to get my profile reset?
1. Best Effort Test:  -provides background information.
Download  Speed
3.88 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 3.88 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 4.42 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.8 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.8Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
Line state:
Connected
Connection time:
10 days, 16:29:44
Downstream:
4.898 Mbps
Upstream:
1.028 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.0 dB / 8.0 dB
Line attenuation (Down/Up):
23.6 dB / 13.3 dB
Output power (Down/Up):
20.4 dBm / 11.8 dBm
FEC Events (Down/Up):
677974440 / 0
CRC Events (Down/Up):
13142 / 88760
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
76196 / 48047
Error Seconds (Local/Remote):
60753 / 119957
Everything is stable but ive been capped on 4mb for ages.

Answer 1

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’