IP Profile changed from 7Mbps down to 2Mbps

Not sure what's going on but my IP Profile has changed overnight. It was slightly over 7Mbs but has dropped to 2Mbps. I have contacted BT about it but am getting nowhere. Can someone here help please, as far as I can see the profile needs resetting by BT were less than helpful when I asked for them to do this?
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This is for the moderator.
Hi many thanks for your help. It's 8.30AM 9 May, unfortunately nothing seems to have changed since you reset my IP yesterday so far, so my IP profile is still 2Mbps. My router has been left on since last Thursday and it seems ok. Router stats and speed test results from today below. I have also done everything asked by BT since last Thursday that is I have changed the filter for a new one, and tried using cable connection. I have tried phoning BT since but I was left on hold, last Friday and yesterday for 18 minutes.
I have also noticed that my Internet usage seems to have trebled from what is the norm which for me is around 7GB per month. I have used 4GB already this month. I have no wireless security issues and have changed my password.  I don't know if this ties in?
regards Rob

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