IP Profile dropped drastically following outage - ...

We recently had another outage on the Infinity service which thankfully only lasted a couple of days. However, since the fault, download speeds took a massive hit from 25M to approx 2M. Speed tests have confirmed and the BT one says the profile is now at 1.93. Support advised the problem would resolve itself over the next few weeks but that's not the case and are now saying they need to get an engineer out to the site.
I've also been told that this visit could be chargeable depending on what the fault is, so I was just wondering if there's anything at all I should do before confirming the appointment? I've rebooted the modem and hub, tried a different router, performed the tests wired and wireless. Anything else?
Thanks,
Mike.

gg30340 wrote:
This can take 3 or 4 weeks so you need to be patient and not reset the modem again.
If doesn't increase in that time then there may be a more serious fault in the line.
That to me would be unaceptable and I would expect BT to refund the entire amount of my bill until the speeds were what they should be. Waiting 3 or 4 weeks is ridiculous!
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Device Group Profile Drops after changes are saved

Why do Device Group Profiles drops after applying a change? Some will get it no problem but some lose the profile thus losing network connectivity then requiring manual intervention.

Thanks to all who replied, however..
If the settings were stored int he CPL file ( which would be very odd but there it is ) I would expect that I could create a CPL file with the settings I want on one computer, and copy them to the same folder on another computer whose settings I want to standardize in the domain, however, this does not appear to be the case. I copied the entire ..\Program Files\Quicktime folder from one computer which had the settings I wanted, to another computer which didn't. The settings did not follow the copied Quictime folder and contents, so, with all respect and gratitude due to those who replied, I don't think settings are stored in the CPL file or any other file in the Quicktime folder.
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Another IP Profile Dropped

Hi
Seems to be a pattern emerging of people slowing down due to ip profile drops and im the same.
On infinity 2 i used to get the full speed ie 70+mbs down and 19 mbs up.
I have had a few restarts 2 weeks ago due to a power cut ... then i had some electrical work don in the house so power was on and off etc.
Then had a firmware updaye on my modem ( Asus-DSL AC68U ) which again needs restarts etc.
How ever my conection has been solid for nearly 14 days with very very low crc errors but im stuck with an ip profile of 49mbs and now Interleaved instead of FastPath.
I have read before it can take 10 days to settle and then should creep back up over the next few days / weeks but this doesnt seem to be happening.
My line is very quiet so no problems there.
I was told by BT India that my ip profile is low because im on wireless and should change my wireless channel and itll go back up to 70mbs again How on earth does the channel im on cause my ip profile to drop???? Its not as if being on the wrong channel causes a router restart . They must think people are stupid and just tell you anything to get rid of you.
I use Insidder and can see the wireless networks around me and im the only one on 5Ghz band and the signal has no noise.
Even testing on a wired connection gives the same results.
Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
I will add a screen shot of my router stats .

Proz wrote:
Anyway how long do i have to wait to get my full speed service again instead of paying full price for whats now a slower service ??
it does look like it's due to all the resyncs. I had something similar around 5 weeks ago - a fault in the cabinet caused multiple failed resyncs over a 4 hour period and DLM applied interleaving the next day. US interleaving was removed after 15 days but I'm still waiting for DS interleaving to be removed 3 weeks later. Line is stable with only one or two Errored Seconds per hour.
I'm afraid it's just a waiting game...

BT Infinity - service degraded following outage. ...

Dear All
I experienced an outage on Sunday lasting from sometime on Sunday afternoon all the way through until the early hours of Monday morning. Flashing orange light on BT Home Hub 5 router.
Prior to last Sunday - my download speed was 41Mb and my upload speed was 7Mb.
Spoke to Broadband and Technical Helpdesk in India on Sunday evening who booked an engineer appointment for Tuesday 6th January 2015.
I noted on Monday morning that my HomeHub 5 was reporting that the connection had re-established however download had dropped by 4Mb and upload had dropped 5Mb.
Tuesday 6th January 2015 - I had to take an unpaid day off work to accomodate the engineer. Called Broadband and Technical Helpdesk in India on Tuesday morning at 8:30am to confirm that the engineer was still booked, at which time I could have still gone to work. Stayed in all day - engineer didn't turn up.
After long calls and tests with Broadband and Technical Helpdesk in India on Tuesday afternon I requested an engineer which was declined. I was advised that a manager (provided with a name) would call me back today (Wednesday 7th January 2015). No call back.
More long calls with Broadband and Technical Helpdesk in India this evening. After various line tests and checks, I was advised that there wasn't anything they could do. Requested an engineer. Declined.
Something happened to my BT Infinity connection on Sunday, and I suspect physical modification or interference either at the cabinet or in between my building and the cabinet.
I would be very grateful if someone could please advise how I can request an engineer to come and review the physical aspects of my line including the cabinet presentation. My connection was perfect before Sunday, for 10 months.
Many thanks.
Outputs below:
BT HomeHub 5 output:
Line state:
Connected
Connection time:
1 days, 13:37:17
Downstream:
38.27 Mbps
Upstream:
2.22 Mbps
BT HomeHub 5 Helpdesk output:
1. Product name:
BT Home Hub
2. Serial number:
{REMOVED}
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/04/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
1 days, 13:39:01
6. Data rate:
2273 / 39187
7. Maximum data rate:
2623 / 53268
8. Noise margin:
5.8 / 6.4
9. Line attenuation:
0.0 / 22.3
10. Signal attenuation:
0.0 / 20.8
11. Data sent/received:
418.5 MB / 1.8 GB
BT Wholesale speed test output:
Download speedachieved during the test was - 36.75 Mbps  For your connection, the acceptable range of speedsis 30.34 Mbps-37.93 Mbps .  Additional Information:  IP Profile for your line is - 37.93 Mbps
Upload speed achieved during the test was - 2.02Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps

I am using the standard BT issued equipment and cable from the BT wall socket to the BT Home Hub 5 router.
The fact is that something physical has changed and this appears to be associated with the outage which I experienced on Sunday.
I am expecting a procedural return call from Broadband and Technical Helpdesk in India however I expect this to be purely procedural with no change or help. But then again, the original assigned engineer did not turn up and I did not receive an arranged call yesterday as promised by the previous technical representative.
Could anyone answer the following questions:
- Given that this service is critical to my day to day work, I would be willing to pay for an engineer (even though I didn't cause the problem), as the cost of slow upload access is probably in excess of the cost of a BT engineer.
- Is it possible to cancel this service and order a new service? I can live without broadband for a couple of weeks by working in a central London office, knowing that a new BT Infinity provision will provide my previous connection speed.
Many thanks

Ip profile dropped 10mbps

My ip profile has been 70.85 since May and all of a sudden the last few days it has dropped to 60 mbps,I originally started on 76 mbps which changed after a few days when it settled to 70.85 and has been fine since may and now it has dropped another 10mbps,something is not right here,can support please look into this.

Adrian100 wrote:
Maybe but why has it dropped 10mb when i haven't had any power outages ? Strange im seeing other posts who are complaining they've lost 10mb also,care to comment bt?
Simple really, it's the bad wheather. Just like you, my Profile has dropped due to the recent wheather conditions increasing noise and the amount of errors on the line. Once the wheather clears, after a week or 2 your line will rise the IP Profile.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

IP profile dropped - wait it out or call?

I've noticed since yesterday that my IP profile has been dropped from around 40Mbps to 20Mbps. Is it worth waiting a couple of days to see if it sorts itself out or should I just call BT and ask them to rectify?

Hi switch625,
Thanks for posting. Sorry you're having problems with the connection speed. Can you try running the speed test, including the further diagnostics, and post the results. That'll let us see how it's performing.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IP Profile dropped significantly

Problems started occuring around 3 weeks ago. IP Profile use to be 448 upstream, 8192kbps downstream. Now the numbers have significantly dropped too 192 Kbps Upstream, 4224 Kbps Downstream. Ping to first hop has increased from 8-10 to 20-24. Effectively my ping has doubled.
No hardware changes, no problems listed in my area.
Download speedachieved during the test was - 3398 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 192 Kbps(UP-STREAM)
IP Profile for your line is - 3726 Kbps
Upload speed achieved during the test was - 140 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 192 Kbps
My speeds use to be double those.

On your connection, its not possible for the IP profile to drop as its always 88.2% of your sync speed. If you type in Google 88.2% of 4320 it will give you your IP profile in decimals points. .
Has your speed always been this low? What was it previously like.
If you dial 17070 and press option 2 do you hear any noise? Satic, hissing crackles etc.. ?
Have you tried changing microfilters?
Also maybe a speed tweak to increase your speed
As standard, the bell wire should be taken out of any master or extension socket as this can reduce the amount of interference your broadband can pick up and sometimes fixes the problem, see how to remove it here http://bit.ly/4LEKJg . Make sure you remove it from master and any other sockets in the house
Regards Edd
Check your Line
BT Speedtester

IP Profile Dropped

Had this problem a few times now and even though this time it isn't as bad it's still dropped again and i would be appreciated if it could be reset for me
Download speedachieved during the test was - 4.68 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
Normally i'm hitting above 7mbps for my profile however it has now fallen to 5.

My profile has risen but my DL speed has dropped down to 3 and i can't understand why. Not downloading or streaming anything and it's just getting lower. Anything you can see thats causing this? Also my ping is all over the place and my DL speed is anywhere between 2 and 4.
Download speedachieved during the test was - 3.08 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
6 days, 12:50:58
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.1 dB / 21.0 dB
Line attenuation (Down/Up):
23.5 dB / 12.5 dB
Output power (Down/Up):
20.2 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 277
CRC Events (Down/Up):
7655 / 395

Ip profile dropped again

further to a previous post,where my ip profile had dropped to 135 kbps giving extremely low download speed.After ringing bt broadband help it went up to 1500kbps for one day only giving good download speed ( for me ) of 1.4 mbps. IP profile has now dropped back to 1000kbps and download of 877kbps. I'm disaapointed after my initial euphoria at the improved speed. Is such an IP profile reduction normal or should I get back on to bt. The fact i had a 1500kbps profile for one day means my system and lines are ok. Any advice welcome.
Solved!
Go to Solution.

Just leave your connection alone no restarts for 3/5 days and your profile should rise again to 1500k
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Profile dropped after 9 stable months

OK so I had infinity installed in March and have had a stable 37 meg down and 8 meg up ever since. My profile according to BT speedtester was 38617k. I have however got up this morning and seen that my speeds have dropped dramatically (14meg down and 4 meg up). Looking on the speedtester site my profile had dropped to 15000k, so after a call to India, they identified there was an issue with my line and said it would be fixed in 24 hrs with no need for an engineer to call.
However I have just had a call from India asking if my speed had improved - it has (now getting 20 meg down 5 meg up - profile set at 21000kl), but still nearly half of what I was getting. I asked for my profile to be reset to what it originally was and was told an engineer needed to come out tomorrow to resolve this
I hope they can restore my original profile tomorrow and this isnt the start of any issues - so far I have been impressed by BT.
Heres hoping?

Chris,
Thanks for the reply and the interest.............it went very well back to 37meg down and 8 meg up. The engineer said the culprit was more than likely my old modem (which is one of the first and was due to be swapped out via Kellys in the new year).
The engineer did say it may be a bit of a battle to get the profile reset as it was over 15 meg and they dont normally do it in that instance, however they did and I am good to go again.
I have to say this, im really pleased with BT, I know you only tend to hear from people when things go bad, but my experience has been one of efficient service/results.
Thanks once again - All the best to you and your colleagues/families for the festive period and have a happy and prosperous 2012!
1TC

Slower connection then usual. IP profile dropped

Hello
I've always had a good strong connection above 6000kbps to Bt broadband. But recently its dropped by half and my ip Profile is now set to 2.7 mbps according to the wholesales internet test. I have had a few disconnections the past month so this might be the reason.
I however, have now kept my internet on for a full week as advised and my internet is still half of what i used to get.
I have also noticed the noise margine on my line is higher then usual. I've even replaced my modem/filter and connection to the master socket and nothing changed.
Solved!
Go to Solution.

john46
that is the connection time to the internet shown by netgear routers so need mods to get connection out of banding
mods will post a link when they read this
as you have posted with sufficient connection time you could try 1 reset to see if that will get you out the banding
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband dropping out following the thunderstorm.

Hi all again,
I had a persistant fault for nearly 2 years that finaly got resolved via this forum with a lift and shift at the exchange curing the fault.
The main socket was also changed at the same time to a combined unit?
A year on and a house about 1 mile from me was struck by lightning and their line and phone damaged by the strike.
Since that storm Im suffering with terrible drop out of broard band service, it works in a limited capacity after a reset for about 9-12 hours and then needs another reset.
Does anyone have any advice?
my stats are here:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 03:37:12
Downstream:
7,840 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 24.0 dB
Line attenuation (Down/Up):
30.5 dB / 17.5 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
30522 / 0
CRC Events (Down/Up):
15 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
67 / 0
Error Seconds (Local/Remote):
0 / 0

the stats are looking ok just now but if you start to get problems then try a factory reset by using the recessed button on back probably wth paperclip or similar. this will take it back to as you got it so admin and wifi passwords will revert back to the ones on the hub
to try test socket you take of bottom half of socket and connect filter to the test socket and then rj11 cable to filter and hub and see if that helps
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IP Profile Dropped - FAO David Moon

After what i thought was my broadband fixed it only took 3 days to become un-fixed. I was helped my a forum mod on here and i am hoping the same one can get in touch with me as he knows my case very well.
After many failed attempts to reset my profile it final got reset on the 8th of May. Cased was closed on 9th and 3 days later the profile when back down to the speed bellow....
FAQ
1. Best Effort Test: -provides background information.
Download Speed
2.26 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.26 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.3 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.74 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
I have went though everything. Connected to Master Socket. Got tthe new faceplate with built in filter fitted by an engineer during first issues. Wiring all looks fine.
Just need a forum Mod to see if a reset on my profile will work again. I still think there is an underlying issue.

Logs from HH4:
0:04:10, 29 May. ( 40.930000) WAN Auto-sensing running.
20:03:07, 29 May. (1024728.770000) PPP LCP Send Termination Request [User request]
19:42:35, 29 May. (1023496.940000) WAN operating mode is DSL
19:42:35, 29 May. (1023496.940000) Last WAN operating mode was DSL
19:42:35, 29 May. (1023496.900000) PPPoA is up - VPI: 0, VCI:38
19:42:34, 29 May. (1023495.840000) PPP IPCP Receive Configuration ACK
19:42:34, 29 May. (1023495.830000) PPP IPCP Send Configuration Request
19:42:31, 29 May. (1023492.830000) PPP IPCP Send Configuration Request
19:42:28, 29 May. (1023489.830000) PPP IPCP Send Configuration Request
19:42:25, 29 May. (1023486.830000) PPP IPCP Send Configuration Request
19:42:23, 29 May. (1023484.280000) PPP IPCP Send Configuration ACK
19:42:23, 29 May. (1023484.280000) PPP IPCP Receive Configuration Request
19:42:22, 29 May. (1023483.830000) PPP IPCP Send Configuration Request
19:42:19, 29 May. (1023480.830000) PPP IPCP Send Configuration Request
19:42:19, 29 May. (1023480.830000) PPP IPCP Receive Configuration NAK
19:42:19, 29 May. (1023480.810000) PPP IPCP Send Configuration Request
19:42:19, 29 May. (1023480.810000) CHAP authentication successful
19:42:10, 29 May. (1023471.800000) CHAP Receive Challenge
19:42:10, 29 May. (1023471.800000) Starting CHAP authentication with peer
19:42:10, 29 May. (1023471.800000) PPP LCP Receive Configuration ACK
19:42:10, 29 May. (1023471.780000) PPP LCP Send Configuration Request
19:42:10, 29 May. (1023471.780000) PPP LCP Receive Configuration Reject
19:42:10, 29 May. (1023471.780000) PPP LCP Send Configuration ACK
19:42:10, 29 May. (1023471.780000) PPP LCP Receive Configuration Request
19:42:10, 29 May. (1023471.500000) PPP LCP Send Configuration Request
19:41:32, 29 May. (1023433.500000) PPP LCP Send Termination Request [Peer not responding]
19:40:30, 29 May. (1023371.530000) Starting CHAP authentication with peer
19:40:30, 29 May. (1023371.530000) PPP LCP Receive Configuration ACK
19:40:30, 29 May. (1023371.520000) PPP LCP Send Configuration Request
19:40:27, 29 May. (1023368.520000) PPP LCP Send Configuration Request
19:40:24, 29 May. (1023365.520000) PPP LCP Send Configuration Request
19:40:21, 29 May. (1023362.520000) PPP LCP Send Configuration Request
19:40:18, 29 May. (1023359.780000) PPP LCP Send Configuration ACK
19:40:18, 29 May. (1023359.780000) PPP LCP Receive Configuration Request
19:40:18, 29 May. (1023359.520000) PPP LCP Send Configuration Request
19:40:18, 29 May. (1023359.520000) PPP LCP Receive Configuration Reject
19:40:18, 29 May. (1023359.510000) PPP LCP Send Configuration Request
19:40:15, 29 May. (1023356.510000) PPP LCP Send Configuration Request
19:39:42, 29 May. (1023323.210000) PPPoA is down after 2 minutes uptime [Disconnected]
19:37:39, 29 May. (1023200.310000) WAN operating mode is DSL
19:37:39, 29 May. (1023200.310000) Last WAN operating mode was DSL
19:37:39, 29 May. (1023200.260000) PPPoA is up - VPI: 0, VCI:38
19:37:38, 29 May. (1023199.200000) PPP IPCP Receive Configuration ACK
19:37:38, 29 May. (1023199.180000) PPP IPCP Send Configuration Request
19:37:38, 29 May. (1023199.180000) PPP IPCP Receive Configuration NAK
19:37:38, 29 May. (1023199.160000) PPP IPCP Send Configuration ACK
19:37:38, 29 May. (1023199.160000) PPP IPCP Receive Configuration Request
19:37:38, 29 May. (1023199.160000) PPP IPCP Send Configuration Request
19:37:38, 29 May. (1023199.160000) CHAP authentication successful
19:37:38, 29 May. (1023199.080000) CHAP Receive Challenge
19:37:38, 29 May. (1023199.060000) Starting CHAP authentication with peer
19:37:38, 29 May. (1023199.060000) PPP LCP Receive Configuration ACK
19:37:38, 29 May. (1023199.050000) PPP LCP Send Configuration Request
19:37:35, 29 May. (1023196.050000) PPP LCP Send Configuration Request
19:37:35, 29 May. (1023196.050000) PPP LCP Receive Configuration Reject
19:37:35, 29 May. (1023196.050000) PPP LCP Send Configuration ACK
19:37:35, 29 May. (1023196.050000) PPP LCP Receive Configuration Request
19:37:34, 29 May. (1023195.600000) PPP LCP Send Configuration Request
19:36:56, 29 May. (1023157.600000) PPP LCP Send Termination Request [No network protocols running]
19:36:53, 29 May. (1023154.600000) PPP IPCP Send Configuration Request
19:36:50, 29 May. (1023151.600000) PPP IPCP Send Configuration Request
19:36:47, 29 May. (1023148.600000) PPP IPCP Send Configuration Request
19:36:41, 29 May. (1023142.650000) PPP IPCP Send Configuration Request
19:36:38, 29 May. (1023139.650000) PPP IPCP Send Configuration Request
19:36:35, 29 May. (1023136.650000) PPP IPCP Send Configuration Request
19:36:32, 29 May. (1023133.650000) PPP IPCP Send Configuration Request
19:36:29, 29 May. (1023130.650000) PPP IPCP Send Configuration Request
19:36:26, 29 May. (1023127.650000) PPP IPCP Send Configuration Request
19:36:23, 29 May. (1023124.650000) PPP IPCP Send Configuration Request
19:36:20, 29 May. (1023121.670000) PPP IPCP Receive Configuration ACK
19:36:20, 29 May. (1023121.650000) PPP IPCP Send Configuration Request
19:36:20, 29 May. (1023121.650000) PPP IPCP Receive Configuration NAK
19:36:20, 29 May. (1023121.630000) PPP IPCP Send Configuration Request
19:36:20, 29 May. (1023121.630000) CHAP authentication successful
19:35:47, 29 May. (1023088.620000) CHAP Receive Challenge
19:35:47, 29 May. (1023088.620000) Starting CHAP authentication with peer
19:35:47, 29 May. (1023088.620000) PPP LCP Receive Configuration ACK
19:35:47, 29 May. (1023088.600000) PPP LCP Send Configuration Request
19:35:47, 29 May. (1023088.600000) PPP LCP Receive Configuration Reject
19:35:47, 29 May. (1023088.600000) PPP LCP Send Configuration Request
19:35:47, 29 May. (1023088.590000) PPP LCP Send Configuration ACK
19:35:47, 29 May. (1023088.590000) PPP LCP Receive Configuration Request
19:35:43, 29 May. (1023084.390000) PPP LCP Send Configuration Request
19:35:05, 29 May. (1023046.220000) PPPoA is down after 4 minutes uptime [Disconnected]
19:35:03, 29 May. (1023044.480000) PPP LCP Send Termination Request [Peer not responding]
19:30:25, 29 May. (1022766.040000) WAN operating mode is DSL
19:30:25, 29 May. (1022766.040000) Last WAN operating mode was DSL
19:30:24, 29 May. (1022766.000000) PPPoA is up - VPI: 0, VCI:38
19:30:23, 29 May. (1022764.930000) PPP IPCP Receive Configuration ACK
19:30:23, 29 May. (1022764.920000) PPP IPCP Send Configuration Request
19:30:23, 29 May. (1022764.910000) PPP IPCP Receive Configuration NAK
19:30:23, 29 May. (1022764.900000) PPP IPCP Send Configuration Request
19:30:21, 29 May. (1022762.180000) PPP IPCP Send Configuration ACK
19:30:21, 29 May. (1022762.180000) PPP IPCP Receive Configuration Request
19:30:20, 29 May. (1022761.900000) PPP IPCP Send Configuration Request
19:30:17, 29 May. (1022758.900000) PPP IPCP Send Configuration Request
19:30:17, 29 May. (1022758.900000) CHAP authentication successful
19:30:14, 29 May. (1022755.890000) CHAP Receive Challenge
19:30:14, 29 May. (1022755.890000) Starting CHAP authentication with peer
19:30:14, 29 May. (1022755.890000) PPP LCP Receive Configuration ACK

Iphone4 drops signal following latest iOS upgrade

Upgraded now phone loses signal. Know another user w same problem. Got new sim. Restored to factory per apple recommendation. Anyone else have this trouble? Apples solutions is a $150 replacement.

Have you tried to back the phone up to your iTunes in a computer and back up to iCloud then reset the phone by erase all content and settings Then set up as new iPhone followed by connecting to iTunes to restore from back up?

Internet Speeds drop drastically on all devices when one device is streaming media

As described in the title, when one of the devices on my home network begins streaming media, speeds are drastically reduced across all of the devices.
Comcast has always stated that you can do whatever you want on any device without it affecting the other devices in your home.... but streaming on one device brings all the other devices in my home to a crawl.
This was always the one thing that set Comcast apart from AT&T in my opinion, and if this is no longer the case, then Comcast can say goodbye to my subscription.
I am paying the extra $10/mo for Blast internet also.... and this is completely unacceptable.

exactly the same experience here, installed the xfinity app on an ipad, and when someone is streaming to said IPAD from the xfinity app, the other wireless connections in the house become practically unusable. Even wired connections to the modem/router itself start lagging out. Even something simple as looking at a forum and making a post is almost impossible if someone is streaming a t.v. show. Clearly not what is advertised. Really dissappointed.

IP Profile dropped drastically following outage - ...

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