IP Profile is getting slower

Hello,
I had inifinity installed on the 3rd of May and up until last week sometime I was getting download speeds of around 24Mbps (I live quite a distance form the cab) which I was happy with.  Now the speed has slowly been dropping and currently sits at around 13Mbps.
This has probably been asked a thousand times but how do I go about getting my ip profile reset?  Is it best to contact the mods or shall I go through the pain of talking to the BT Indian call centre?
I have run the speedtest but didn't take a copy so I will run it again in an hour after resetting the modem and paste the results here if that helps.
Any help is gratefully appreciated
Chris

Right I have just ran the speed test again and it looks like the ip profile has dropped again, I am sure the max achievable was 15ish this morning.
1. Best Effort Test:  -provides background information.
Download Speed
12 Mbps
0 Mbps
14.52 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 12 Mbps
 For your connection, the acceptable range of speedsis 12 Mbps-14.52 Mbps .
 Additional Information:
 IP Profile for your line is - 14.52 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
5.12 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 5.12Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps
And a speedtest.net test to go with it:
Cheers,
Chris

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    Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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